Adobe pdf pack monthly subscription not working

My adobe pdf pack monthly subscription has never worked. I can see 'Adobe createPDF desktop printer' as a printer option but when I click print I get the following message (for a split second) Printing..... now printing page 2 of Microsoft Office Outlook Memo Style on the Adobe CreatePDF Desktop printer - though nothing then happens. I am not given an option of where to save the pdf and I canot see that it has just automatically saved the pdf on my hardrive or desktop.
Any help appreciated.
Regards
Wayne.

Hi Shawscope,
Are you still facing this issue?
What is the version of Acrobat installed on your machine. Adobe PDF printer gets installed with Acrobat.
Have you tried to install latest updates for Acrobat.
Regards,
Ajlan Huda.

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[private information removed by moderator]
On Thu, Mar 12, 2015 at 5:48 AM, Sara.Forsberg <[email protected]>

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