Adobe PDF printer freezes on my Win 7 x64 with Acrobat XI

Purchased and running Acrobat XI Standard latest update 11.0.10 on Win 7 Pro x64 (6.1.7601  Service Pack 1), a rather fresh installation (2 months).
Adobe's conversion to PDF doesn't work when using the Adobe PDF printer. The printer initiates normally but the conversion freezes midway and no PDF is created. Same trouble in every application.
From the Firefox Acrobat toolbar I get the error message "an error occured during PDF conversion"
PDF conversions triggered from within Acrobat or Office 2007 toolbar do work sometimes but not always. For example, when converting a DOCX from within Acrobat (create PDF from file) the error message is "could not open...since the file format is not supported or the file is damaged" which is nonsense.
Other Acrobat functionality seems okay.
I already purged and reinstalled Acrobat, same result.
Any ideas please?

I can convert XPS to PDF, and AcroTray.exe is active and running. But the Acrobat PDF Printer still freezes at approx. 10% progress bar, see screenshot.

Similar Messages

  • Printing to Adobe PDF Printer freezes IE 8

    Today I was trying to print a certificate from a website where you type in your name, it generates the certficate in the web browser.  I tryed to print to my Adobe PDF printer.  The dialog box opened to prompt for the file save location/name; but this dialog box was frozen.  The URL was only active today, so I can't provide the example.  I use Windows 7 and Acrobat 9 Pro.  (9.3.0).

    That shouldn't even be possible: Standard and Pro are mutually exclusive. Not surprised it has broken.
    My recommendation
    a. Make sure you have your Standard serial numbers and install media.
    b. Uninstall the one you don't want at the moment.
    c. REPAIR the one you do want.

  • Install Just Adobe Pdf Printer 9.0. I already have acrobat 9 pro configured

    I just installed acrobat 9 pro but declined to install the adobe Pdf printer 9 when the installer asked.
    I now find I will need Adobe Pdf printer 9.0.
    How can I install just this Adobe printer from the DVD?
    I cannot access any custom install features from the dvd as this is a braindead drag and drop into the applications folder type of installer.

    I found this and it worked.
    http://forums.adobe.com/message/2586474#2586474

  • Adobe PDF Printer No Longer Available After Acrobat X Install

    I've been using Acrobat 8 Pro for several years. To generate PDFs, I use the Adobe PDF printer (through FrameMaker). I recently installed Acrobat X Pro. Now there's no Adobe PDF printer. Save as PDF doesn't work (no PDF generated). I need to get the Adobe PDF printer back but cannot find any information about how to install it. All the Acrobat Distiller help has to say is that you should use the Adobe PDF printer. Not helpful at all.

    Good day,
    I'd like to see if I can help you.
    salilley wrote:
    OK!
    So I spend Time installing the "TRIAL" (1hr) and eat up to 2 gig's of my hard drive.
    Then I cant do the one thing that it should do from the get go, create a PDF!
    Did the Adobe PDF Printer install with your trial? 
    What application did you author the file in that you'd like to convert to PDF?
    Did you print your file from that application to the Adobe PDF Printer?
    And to correct and continue to evaluate the "TRIAL" version I must delete the working version of software so that the "TRIAL" Version will be able to create a PDF!!!!(30 Min)
    And if I don't like the "TRIAL" version I have to Reinstall the Original.
    (30 Min)
    Do you mean that you had a previous version of Acrobat (such as Adobe Acrobat 8 or 9) installed?
    If so, this is not surprising as we do not support multiple versions of Acrobat installed on the same computer.
    Regards,
    David
    Acrobat Community Manager
    Adobe Systems

  • Can't locate Adobe PDF Printer

    Hi there. I am trying to convert a word document to PDF at printing but my printer menu does not include the entry "Adobe PDF Printer." I have Windows XP with Adobe Acobat 6.0 Professional. How do I get the Adobe PDF Printer into the Printer menu? Thanks for your help.

    Hi Tom, if repairing doesn't reinstall the PDF printer, you may have a Lexmark® printer installed or even QuickTime® installed. I've heard that both of those can prevent the PDF printer installing because it harnesses the Print Spooler so Acrobat is unable to install.
    J.R.

  • FireFow freezes when printing to Adobe PDF printer

    Hi,
    I regularly but not always have FireFox freezing when printing a page with the Adobe PDF printer (not with the plug-in but by using the "print this page" button on the page I visit or by clicking File > Print . The only way to get out is to kill FireFox.
    Most often, I can eventually print the page after restarting FireFox and regaining access to the page. The trouble is that the page may no longer be available if the site requires identification and starts a new session ( ignoring the previous one).
    This is annoying.

    This is as much as I know about that add on [http://helpx.adobe.com/acrobat/using/using-pdf-printer.html] Have you checked the printing preferences or made any changes recently?
    It is also possible to reset the printer settings: [[Fix printing problems in Firefox]]

  • Cannot print to Adobe PDF printer from Word after upgrading to Win 7 64bit

    Hi. After upgrading my operating system from Windows XP to Windows 7 64 bit, I can no longer print to the Adobe PDF printer (e.g. from Word). It just sits in the Adobe PDF printer queue saying "Error" without bringing up the "Save As" dialog box, and nothing happens. I am running Adobe Acrobat 8.0.0 (I've checked for updates but it says none are available). I have tried doing a repair installation following the instructions on this website (http://helpx.adobe.com/creative-suite/kb/error-file-adobepdf-dll-needed.html) but to no avail.
    Thank you in advance for your help.

    I think it's time to upgrade. 64-bit systems weren't much in use at the time of Acrobat 8.0.

  • How do I deal with "Acces Denied" error when trying to print to Adobe PDF printer driver

    Windows 7 64 bit OS (updated)
    Adobe Acrobat XI (11.0.06.70)
    I am unable to create a PDF file from within the Windows 7 print dialog.  Each time, I receive a terse "Access Denied" error followed by the display below (the progress bar never advances).  I thought upgrading to Adobe Acrobat XI might fix this but no such luck.  It seems that others have experienced similar issues.  I noticed in the display below that Adobe is trying to create the file in a folder which does not exist (at least I can't see it even after setting my preferences to display hidden files).  I have the hope that, if the folder were present and accessible, Adobe would create the file without trouble.  Is there a way to instruct Adobe Acrobat XI to create this temporary file in a different location?  One of my frustrations is that I used to be able to print Adobe Acrobat files without trouble on the same computer.  I wonder whether the use of a registry cleaner may have contributed to my problem.
    What are the best practices for addressing the Access Denied and inability to print problems I've encountered?
    Thanks for any help you can provide in sorting out this problem. 
    Best,
    Matt

    I have been having the exact same problem with Adobe Acrobat X.  I have uninstalled and reinstalled numerous times and applied all the latest updates.  Every time I try to print ANTHING to the Adobe PDF print driver, the software hangs (MS Office, webpage, or other programs).  When I finally kill the process using Task Manager, I find the little "Access Denied" box.  This has been happening for nearly one year.  I have limped along since I have other computers to use.   I have attempted to find answers on this forum in the past, and no one seems to have a clear answer to the problem.
    I, too, was tempted to upgrade to XI, but Matt's post settled the matter, since it did not help him.
    I am using Win 7 Home (64 bit) and until this issue started, I have had no problem with AA X.
    Where are the Adobe experts when you need them?  Please help us. 

  • Adobe pdf printer save dialog box opens in the background - progress bar shows Not Responding

    I have two users who have Acrobat X Pro version 10.1.4 that are experiencing the same things.  First, one person just changed laptops and the new one has a fresh Windows 7 Enterprise X64 image and new installation of Adobe Acrobat X Pro.  When he used the pdf printer for the first time(after opening the program and accepting the license agreement) he was in MS Excel '07 and chose file>print>Adobe PDF and then the progress bar came up and then showed not responding.  After he did this a couple of times with me standing there I noticed that the save dialog box was opening in the background because I could see the icon blinking on the taskbar.  He said that his old computer never did this and that it would always open up and ask where to save the file and never show 'not responding' on the progress bar.  The other person having the same issue is running the same version but she has had the program installed on her machine for a few months and an older version on before that. 
    Is there a way to make the dialog box show as soon as you print to the Adobe PDF printer?  What is causing this?  Is there another way to create a pdf from MS Office like the add-on? 

    I have two users who have Acrobat X Pro version 10.1.4 that are experiencing the same things.  First, one person just changed laptops and the new one has a fresh Windows 7 Enterprise X64 image and new installation of Adobe Acrobat X Pro.  When he used the pdf printer for the first time(after opening the program and accepting the license agreement) he was in MS Excel '07 and chose file>print>Adobe PDF and then the progress bar came up and then showed not responding.  After he did this a couple of times with me standing there I noticed that the save dialog box was opening in the background because I could see the icon blinking on the taskbar.  He said that his old computer never did this and that it would always open up and ask where to save the file and never show 'not responding' on the progress bar.  The other person having the same issue is running the same version but she has had the program installed on her machine for a few months and an older version on before that. 
    Is there a way to make the dialog box show as soon as you print to the Adobe PDF printer?  What is causing this?  Is there another way to create a pdf from MS Office like the add-on? 

  • Acrobat X Pro v10.1.9: Cannot print to Adobe PDF Printer (access is denied)

    Hello.
    Suddenly I was not able to print Office 2013 files / Autocad files / Internet Explorer pages directly to Adobe PDF Printer anymore on my WINDOWS 7 Ultimate x64 sp1 computer.
    I have tried to uninstall and reinstall Acrobat X Pro, but the issue was not resolved.
    Neither after updating to the latest version (10.1.9).
    When I try to print from any software (Office 2013 / AutoCAD 2012 / Others), are displayed two windows:
    a) the first one named "Printing (not responding)", with the information: "now printing the file..."
    b) the second one named "Save PDF File As", to where I do not have access to the filename fied to insert it neither to click the "cancel" button to abort the print dialog. It seems that this window is not active.
    I have to click on the red "X" button on the first window to shutdown the application. Here is the error dialog I got:
    Description:
      A problem caused this program to stop interacting with Windows.
    Problem signature:
      Problem Event Name: AppHangXProcB1
      Application Name: EXCEL.EXE
      Application Version: 15.0.4551.1510
      Application Timestamp: 528bece9
      Hang Signature: c8e1
      Hang Type: 32
      Waiting on Application Name: acrotray.exe
      Waiting on Application Version: 10.0.0.396
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033
      Additional Hang Signature 1: c8e100fcd630e6760c7abd2fba3f982e
      Additional Hang Signature 2: ae17
      Additional Hang Signature 3: ae17043737b8c27016deab1151342ddf
      Additional Hang Signature 4: c8e1
      Additional Hang Signature 5: c8e100fcd630e6760c7abd2fba3f982e
      Additional Hang Signature 6: ae17
      Additional Hang Signature 7: ae17043737b8c27016deab1151342ddf
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    When I try to print a webpage in Internet Explorer using the same printer, I get an "Adobe PDF" window stating "Access is denied".
    Can anyone help me restoring this feature?

    The reinstall is typically the last ditch effort to do. The first step is Help>Repair and Help>Updates. As far as Office 2013, the PDF Maker of AA X is not compatible and you can only print. In your list of errors it showed a problem with AcroTray.exe. As a first step, go to the print and select print-to-file. The file will be a PS file (maybe with a PRN extension). Once the printer if finished, open the file in Distiller to complete the process. If that is successful, then the problem is with AcroTray. Check your running tasks to be sure AcroTray is indeed running. If not, that is likely the problem. If it is, then restart it (it is located in the Acrobat folder). AcroTray provides the interface between the PS creation and Distiller to automate the process of creating the PDF.

  • Adobe PDF Printer not showing -- no fix found yet

    The Adobe PDF printer is no longer showing on a system in the office. It's running Windows 7 Professional x64. The Adobe Acrobat version is Pro X.
    I have tried litereally everything I could find here in the forums and elsewhere, including uninstall, clean-up (using the Adobe tool), reinstall, maually printer install attempts (failed), manual removal of all printer ports relating to Adobe PDF documents etc. Nothing worked.
    Adobe Acrobat itself is working perfectly fine, but the PDF printer is not showing anywhere, or working. I had to install an alternative for now (PDF Creator), but obviously that's not an acceptable solution. The issue started, I believe, after some tax software package was installed that had its own PDF printer. The software has since been removed, and all troubleshooting has taken place after.
    System restore is also no option, since it doesn't go as far back.
    If anyone has any further suggestions, it would be very much appreciated. I am an IT professional, I'm comfortable with registry rediting or similar if that is what it takes, I'd just like to find a fix, and so far I've exhausted everything I could find (including Experts Exchange).

    Try this process.  If you get any errors then screenshot them and post them back to the forum.
    Try this to add Adobe PDF printer manually on Windows 7.
    If windows 7 is Enterprise or better edition: (Admin rights required)
    Start>search for printmanagement.msc and open the print management module
    Expand the print server and expand the computer name to see availbale printers, drivers and printer ports.
    - from printers ensure there's no Adobe PDF printer, if there is delete it
    - go to ports and delete the PDF ports (the ones ending in *.pdf)
    - go to drivers and delete the PDF converter.
    Take note if any errors occur, but continue with the following steps regardless.
    If on windows 7 home edition, just goto start>Devices and Printers and ensure PDF pritner is not listed.
    Then open the registry (if any erors deleting these keys happen, see below)
    1: go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers
    delete any adobe PDF printer subkey present
    2: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
    delete the PDF port monitor if present
    3: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
    again delete and pdf printer subkey
    If any erros occur, you need to set the owner of the key to the currently logged in admin user, then ensure that user has full control.
    Do this by right-click the key and selecting permissions, clicking on advanced, then the owner tab.
    Once all that has been done, open a command line as administrator.
    Copy and paste the following commands in order
    1: net stop spooler
    2: rundll32.exe setupapi.dll,InstallHinfSection AdobePDFPortMonitor 128 C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf
    3: net start spooler
    4:rundll32.exe printui.dll,PrintUIEntry /if /b "Adobe PDF" /f "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf" /r "Documents\*.pdf" /m "Adobe PDF Converter"
    That should set back the pdf printer.

  • Printing current pdf to Adobe PDF printer

    I have Windows XP and Adobe Acrobat 10 on my computer. I am able to take a 60 page pdf file from Internet Explorer, hit print to Adobe PDF, choose pages 4-6 to print, rename the file and save this document to my desktop. The pdf pops up and it's just 3 pages now instead of 60.
    My colleague has Windows 7 and Acrobat 9.5.2 on her computer. She is not able to do this. When she takes the 60 page document and chooses to print pages 4-6 to Adobe PDF, the document freezes. The "Save as PDF File" opens up but it won't let you save the file or cancel out the of the window. It just has a circular arrow that continues to go around and around. The only way to get out is to open the Task Manager and close all the Internet Explorer windows.
    I realize that she can save the pdf, extract the pages she wants, and then save the document, but if I am able to print a current pdf to Adobe pdf printer, then she should be able to as well.
    Any ideas what causes this problem? Windows 7? Her version of Acrobat? Any help is appreciated. Thanks!

    Hi Bill,
    Thanks for responding. 
    I finally figured out the problem on my own and thought I would share with everyone else. My colleague's machine had both Acrobat and Adobe PDF printer, but she didn't have Adobe Reader. I downloaded Reader, attempted to print to Adobe PDF and it worked!

  • Problem printing files to Adobe PDF printer using VBA

    I have an Excel project. Part of the code prints the active sheet range as a PDF file. Later code then sends the PDF file as an e-mail attachment. The Code was originally written using the free application PDFCreator and works as intended. However the client wants to use the Acrobat "Adobe PDF" printer instead.
    Each PDF must have a name as specified in the code and must be sent to a specified folder, again as specified in the code.
    The Adobe PDF printer insists on 1) using the path specified in the printer preferences and 2) naming it as the workbook name + .pdf.
    I have checked the Distiller API reference and it tells me that if a key is set, the output path and name can be controlled. However, setting the key as described does not work. The PDF printer ignores it and creates another key named as the output file with a REG_SZ value that is numeric and increments each time print is invoked.
    Attached is a screen shot of the registry entries.
    What am I doing wrong?

    I have.
    However, I think I have solved this.
    First, I am using Win 7 64 bit, so the application is not excel but c:\windows\splwow64.exe. I've modified my code so that both XP 32 and Win7 64 are catered for.
    Second, the print command I used in VBA was
    ActiveSheet.Printout ActivePrinter:= "Adobe PDF"
    It looks like that starts a different Adobe DF printer to the one that would look at the registry. If I change the code to
    ActiveSheet.Printout
    and set Adobe PDF as the default printer in control panel, the whole thing works as planned.
    All I need to do now is to set the printer to Adobe PDF within the code so the user doesn't have to do this in Control Panel. Obviously, my approach above didn't work, so what is the way to do this?
    Here's the sub routine as it stands at the moment:
    Public Sub PrintUsingAcrobat()
        Dim strOutFile As String
        Dim PDFPath As String
        Dim FileName As String
        Dim XPApplic As String
        Dim X64Applic As String
        XPApplic = Application.Path & "\excel.exe"
        X64Applic = "C:\Windows\splwow64.exe"
        Const HKEY_LOCAL_MACHINE As Long = &H80000002
        Const HKEY_CURRENT_USER As Long = &H80000001
        Dim lRC
        Dim sPath
        Dim objRegistry
        PDFPath = outpath ' outpath is a global variable set elsewhere
        strOutFile = Range("Suppliername") & ".pdf"
        FileName = PDFPath & strOutFile
        Set objRegistry = GetObject("winmgmts://./root/default:StdRegProv")
        sPath = "SOFTWARE\Adobe\Acrobat Distiller\PrinterJobControl"
        lRC = objRegistry.SetStringValue(HKEY_CURRENT_USER, sPath, XPApplic, FileName)
        lRC = objRegistry.SetStringValue(HKEY_CURRENT_USER, sPath, X64Applic, FileName)
        ActiveSheet.PrintOut
        DoEvents
    End Sub

  • I can not print an PDF using the Adobe PDF-Printer with Acrobat DC

    Hi all,
    i installed the Trial of Acrobat DC but it dont let me use the Adobe PDF-Printer well, because i cannot print from any third-party-application using Adobe PDF.
    I tryed to print from within Word, Editor and Browser and selected the Adobe PDF-Printer as target, but at 75% both, the Application from which i print and the PDF-Creating-Wizzard are freezing (for hours) and i need to kill the procesed. No PDF-File is created. Same Problem with trying to print a Testfile from within the Windows-Printer-Dialogs.
    Only Adobe DC cause this issue, if i use freeware like Bullzip PDF the files get created successfully, so i assume its not a generally problem with PDF on my system.
    What could be the problem? (pls dont say its because of the trial, a trail should allow to test all features and Why should i buy a programm if it cannot do what a freeware can do?)

    Hey Daniel,
    Have you tried repair Adobe Acrobat DC?
    If no, then please repair the installation under Help menu.
    This could also happen due to an Adobe Acrobat DC installation file corruption. To resolve this issue :-
    Uninstall Adobe Acrobat DC using the Acrobat cleaner utility.
    Restart your computer.
    Re-install Acrobat Acrobat DC  Download Adobe Acrobat free trial | Acrobat Pro DC.
    Let me know if the issue persist.
    Regards,
    Aadesh

  • Adobe PDF Printer crashes since Update to 10.4.6 (Intel)

    When I try to print to the Adobe PDF Printer (Acrobat Pro 7.07) the system freezes constantly; I can then only succesfully reboot into the single user mode. Complete optimization AND cache cleaning has to be performed then (I use Onyx 1.7); otherwise the MacBook Pro would crash sooner or later when booting into the multi user mode.
    I replaced the /System/Library/Fonts-Folder with the Fonts-Folder from the installation disk and deleted the home/Library/Fonts and /Library/Fonts-folder with no effect at all. Deleting my home-folder did not help either. Reinstallation of Adobe Acrobat didn´t change anything. A fresh install (keeping my home folder and the system settings) was also a useless effort.
    Do you have any suggestions, please ?

    It seems to me, I´ve got nothing from Adobe in my Startup-Folder:
    /System/Library/Startupitems:
    AppleShare
    Apache
    Disks
    IFCStart
    SNMP
    Metadata
    IPServices
    NFS
    NIS
    NetworkTime
    AppServices
    FibreChannel
    PrintingServices
    RemoteDesktopAgent
    CrashReporter
    AuthServer
    /Library/StartupItems:
    Qmaster
    Parallels *)
    M-Audio Firmware Loader *)
    MAudioTransitUSB *)
    *) Deletion of these non-Apple Items doesn´t have any effect.
    In fact, I tried the solutions I found in the discussions and on Maxfixit.com without any effect. BTW, opening a ps2-file in Acrobat Pro 7.07 and saving it as a pdf works .

Maybe you are looking for

  • DROP Down By Index in Webdynpro ABAP

    Hi, I 've a small doubt in Drop down by Index in ABAP-Webdynpro I have two Dropdown, In first dropdown i have few Departmnet name for EX:- Dept1 , dept2 etc.. based upon DEPT from first drop down i need to get  the employee deails in second dropdown.

  • Connecting MBP to blu ray player

    I am just wondering if there is any way to connect an external blu ray player to mac to rip blu ray discs? If yes, which blu ray player? The BD player I have from Pioneer BDP-09 can be connected via usb? I don't need to write blu ray discs but want t

  • Dynamic Title for Interactive Report?

    I have an interactive report where I am passing in interative report filters. This is great becase it allows me to reuse a single interactive report in different ways. However, one drawback I am running into is the report title. I'd really like to be

  • Dynamically upload a PDF to a live site

    Hi all, I have built a site for the school that I work at using iWeb. It is located on the schools web server and all is running great. However, the office ladies want to upload the newsletter (PDF) up to the website each week, but don't really want

  • JQuery mobile for eCommerce

    Hi, Has anybody some good sample websites that use jQuery Mobile and are shopping carts using Business Catalyst? I feel strongly that Responsive Design is not the way to go for bigger shops, but have found so far no evidence that at this point in tim