Adobe PDF Printer is no longer available after an update

To better understand the steps that have lead to this:
I tried to print a corrupt PDF to a smaller page size (didn't know it was corrupt until then). After quite a while Acrobat crashed with an unknown exception. From this point on Adobe PDF never asked for a file destination again and did not create any more PDFs through the Adobe PDF Printer.
I uninstalled the Printer and re-installed. Nothing changed: No destination file dialogue, no PDF created. So I uninstalled it again, and also uninstalled Acrobat. Re-installing from the Master Collection DVD didn't work (installing took about 3h and then simply cancelled), so I re-installed the whole Master Collection.
Adobe PDF printer was gone. And only seen when I again re-installed but did NOT update all the programs.
Now I have updated the Master Collection again, and the Adobe PDF printer is gone. And nowhere to be found again... anyone knows what could have happened?
Oh, I'm running Snow Leopard of course...

the problem is that save as Adobe PDF does not work from the printing dialog ( Saving a PDF file while printing is not supported. Please choose "File" > "Save as".).
There's also the problem that by saving as Adobe PDF, I cannot choose the output size of the file if I'd want to rescale a PDF (for publishing purposes). Is there any way to work this around?

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Go to Edit > Preferences > Site.
Is the Dependant Files option selected? x Prompt on put/check in.
As an FYI, this is a user-to-user forum. If you want to file a bug report that Adobe Technical Engineers will see, go to the link below. Give as many details as you can about your OS, software version, etc... so they can re-produce the problem at their end.
Bug Report
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
http://alt-web.com/
http://twitter.com/altweb

Adobe PDF Printer disappearing after 9.4.2 update

A few hours ago I updated Adobe Acrobat 9 Pro to 9.4.2, supposedly coming from 9.4.1.
Since then the Adobe PDF Printer is no longer available among my printer options. That is for all applications: Adobe Acrobat, InDesign, Preview or ArchiCAD 14.
It seems there's a similar issue with the 9.4.2 Windows upgrade (see Acrobat Windows forums). What now? Deinstall Acrobat? Or how do I revert to a older version?!
MacBookPro 2009 (5,3), Mac OS X.6.6.

Ditto...
This is a whole lot of pain unfortunately. I am sitting here lamenting why oh why did I upgrade?? But then it can only improve right? Whats the harm? Surely this will make things better? After all, it didn't really point out that the Acrobat Printer would no longer be available. I will never again do an upgrade on Acrobat as it has done this to me before previously and it was a pain to sort out!
Graphics users need the Adobe Acrobat PS Printer as without this we are not able to set document parametres for print iro commercial printing. Crop marks, page size, reg marks etc. Which can only be accessed via the software once the Acrobat PS Printer output option has been selected.
Simply selecting create Postscript file or PDF.... has none of those attributes and is probably less useful than a chocolate teapot. certainly not a "Pro" - "Professional" option, but rather meant for the masses who have basic Acrobat requirements.
I don't really care to get into the realms as to who did what and whether it was Apples security option or Adobe's upgarde. This outcome is going to upset a lot of graphics users who have paid good money for this package as it was originally intended (for the professional with professional requirements ie PS options) and I for one am annoyed at software companies changing the rules as time goes on. Its the consumer that keeps being inconvenienced all the time.
If memory recalls, we have to totally uninstall and reload. But theres a catch there somewhere if I remember correctly as the uninstaller does not recognize certain files and if you apply the reinstall using the older version of Acrobat, residual files from the newer version create issues. Something like that. Not sure that makes sense to me either. But I remember theres a curve ball there somewhere...
Going to be a long night!
Rule for the future. Don't upgrade.

Adobe PDF Printer - no longer creating searchable files

Hi,
I am using Acrobat Professional 9.4.3 on Windows 7 64-bit.
I just noticed Adobe PDF Printer is no longer creating searchable files and I can't figure out why or how to set it up to do so.
Looking back at PDFs created in February, the PDF Producer is Acrobat Distiller 9.4.0. These are searchable.
Current files - which are not searchable - show the PDF Producer as Acrobat Distiller 9.4.2. Should it be 9.4.3 - to match the current version of Professional?
Any thoughts why this would be happening?
Thank you,
Kevin

Hi,
I think I found the answer.
I updated to Acrobat Professional 9.4.4. But that isn't the answer.
I tracked it down to the installation of Firefox 4.
Found these discussions:
http://support.mozilla.com/en-US/questions/788993
http://forums.mozillazine.org/viewtopic.php?f=23&t=2122001&sid=76d02be681f087f8bb0ba6ded50 55198
Specifically, in the second discussion there is a comparsion of browsers with hardware acceleration turned on and off and their outputs (text vs graphic).
When I turn hardware acceleration off, the PDF from the Adobe PDF Printer is searchable.
I am using Firefox 4.0.1.
Kevin

Adobe PDF Printer not showing -- no fix found yet

The Adobe PDF printer is no longer showing on a system in the office. It's running Windows 7 Professional x64. The Adobe Acrobat version is Pro X.
I have tried litereally everything I could find here in the forums and elsewhere, including uninstall, clean-up (using the Adobe tool), reinstall, maually printer install attempts (failed), manual removal of all printer ports relating to Adobe PDF documents etc. Nothing worked.
Adobe Acrobat itself is working perfectly fine, but the PDF printer is not showing anywhere, or working. I had to install an alternative for now (PDF Creator), but obviously that's not an acceptable solution. The issue started, I believe, after some tax software package was installed that had its own PDF printer. The software has since been removed, and all troubleshooting has taken place after.
System restore is also no option, since it doesn't go as far back.
If anyone has any further suggestions, it would be very much appreciated. I am an IT professional, I'm comfortable with registry rediting or similar if that is what it takes, I'd just like to find a fix, and so far I've exhausted everything I could find (including Experts Exchange).

Try this process. If you get any errors then screenshot them and post them back to the forum.
Try this to add Adobe PDF printer manually on Windows 7.
If windows 7 is Enterprise or better edition: (Admin rights required)
Start>search for printmanagement.msc and open the print management module
Expand the print server and expand the computer name to see availbale printers, drivers and printer ports.
- from printers ensure there's no Adobe PDF printer, if there is delete it
- go to ports and delete the PDF ports (the ones ending in *.pdf)
- go to drivers and delete the PDF converter.
Take note if any errors occur, but continue with the following steps regardless.
If on windows 7 home edition, just goto start>Devices and Printers and ensure PDF pritner is not listed.
Then open the registry (if any erors deleting these keys happen, see below)
1: go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers
delete any adobe PDF printer subkey present
2: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
delete the PDF port monitor if present
3: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
again delete and pdf printer subkey
If any erros occur, you need to set the owner of the key to the currently logged in admin user, then ensure that user has full control.
Do this by right-click the key and selecting permissions, clicking on advanced, then the owner tab.
Once all that has been done, open a command line as administrator.
Copy and paste the following commands in order
1: net stop spooler
2: rundll32.exe setupapi.dll,InstallHinfSection AdobePDFPortMonitor 128 C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf
3: net start spooler
4:rundll32.exe printui.dll,PrintUIEntry /if /b "Adobe PDF" /f "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf" /r "Documents\*.pdf" /m "Adobe PDF Converter"
That should set back the pdf printer.

Adobe PDF Printer No Longer Available After Acrobat X Install

I've been using Acrobat 8 Pro for several years. To generate PDFs, I use the Adobe PDF printer (through FrameMaker). I recently installed Acrobat X Pro. Now there's no Adobe PDF printer. Save as PDF doesn't work (no PDF generated). I need to get the Adobe PDF printer back but cannot find any information about how to install it. All the Acrobat Distiller help has to say is that you should use the Adobe PDF printer. Not helpful at all.

Good day,
I'd like to see if I can help you.
salilley wrote:
OK!
So I spend Time installing the "TRIAL" (1hr) and eat up to 2 gig's of my hard drive.
Then I cant do the one thing that it should do from the get go, create a PDF!
Did the Adobe PDF Printer install with your trial?
What application did you author the file in that you'd like to convert to PDF?
Did you print your file from that application to the Adobe PDF Printer?
And to correct and continue to evaluate the "TRIAL" version I must delete the working version of software so that the "TRIAL" Version will be able to create a PDF!!!!(30 Min)
And if I don't like the "TRIAL" version I have to Reinstall the Original.
(30 Min)
Do you mean that you had a previous version of Acrobat (such as Adobe Acrobat 8 or 9) installed?
If so, this is not surprising as we do not support multiple versions of Acrobat installed on the same computer.
Regards,
David
Acrobat Community Manager
Adobe Systems

Cannot print to Adobe PDF printer from Word after upgrading to Win 7 64bit

Hi. After upgrading my operating system from Windows XP to Windows 7 64 bit, I can no longer print to the Adobe PDF printer (e.g. from Word). It just sits in the Adobe PDF printer queue saying "Error" without bringing up the "Save As" dialog box, and nothing happens. I am running Adobe Acrobat 8.0.0 (I've checked for updates but it says none are available). I have tried doing a repair installation following the instructions on this website (http://helpx.adobe.com/creative-suite/kb/error-file-adobepdf-dll-needed.html) but to no avail.
Thank you in advance for your help.

I think it's time to upgrade. 64-bit systems weren't much in use at the time of Acrobat 8.0.

Acrobat X Pro suddenly no Adobe PDF printer available within applications

I have been using X Pro for 2 months following installation of CS5.5 Premium. I used to be able to print-to-file using the Adobe PDF printer in the print dialog box from within apps such as Word and Finale. Suddenly that option is absent from my print dialog box in all apps.

Hi Bill,
I'm SO glad I tried your HELP suggestion first because un- and re-installing was going to be my next step and I dreaded it, and now, given the info you provide below, it appears it was a good thing I didn't do it. Thanks for the further information. I keep a log to refer to when gremlins like this pop up and this is going into it ASAP!!!
jan
Jan Thyer
JT Graphics
1299 Rose St.
Berkeley, CA 94702
510.526.5161 (ph & fax)
Date: Fri, 23 Sep 2011 06:24:49 -0600
From: [email protected]
To: [email protected]
Subject: Acrobat X Pro suddenly no Adobe PDF printer available within applications
    Re: Acrobat X Pro suddenly no Adobe PDF printer available within applications
    created by Bill@VT in Acrobat Windows - View the full discussion
Great. We often hear of folks having uninstalled and reinstalled and problems not going away. The repair is the first line of defense if you have not been able to track down a problem. The last line is a reinstall. One of the problems with reinstalls is that folks do not clean up the system before the install. That clean up should include removal of all latent folder parts left by Acrobat and also running a registry cleaner (MS used to have one, but it is not longer available -- making CCleaner the typical cleanup). So if you have problems in the future, try to trouble shoot it and come to the forum if you need help. Sometimes, the repair is a quick fix, and lastly with no other answers do the reinstall--BUT with the cleanup along the way. Again, glad it worked for you.
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/3934097#3934097
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I cant print and get this message, "adobe elements, "the saved printer information is not compatible with this version of photoshop elements, or the saved printer is no longer available. you will need to check with your printer settings before printing."

I keep getting this message when trying to print in adobe elements, I am using a new Epson WF-3640 printer
"the saved printer information is not compatible with this version of photoshop elements, or the saved printer is no longer available. you will need to check with your printer settings before printing.

Hi,
If you are working in PSE13, please update it to latest PSE13.1 update available and see if it helps.
To apply update, you can go to Help > Updates and there you can see PSE13.1 update.
Thanks,
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Windows 8.1 Adobe CS6 Adobe PDF printer broken after sysprep

Windows 8.1 enterprise 64 bit with CU1 installed. Ran sysprep priror to install. Installed Adobe Design and Web Premium CS6 & Premiere Pro CS6. The Adobe PDF printer is working with UAC enabled threw all PC accounts. Ran sysprep (standard generalize, skip rearm, & skip all win 8.1 questions) with UAC disabled since bat files will not run with UAC enabled. After UAC is enabled you can't print using the Adobe PDF printer unless running from Administrator account or by disabling UAC. We also have Adobe CC except the instructor is currently teaching CS6 suites. I tested acrobat 10.0.0 & 10.11.1 same problem after sysprep.

Have you tried running Process Monitor to see where the permissions problems are occurring?

Adobe PDF printer and "Start printing after last page is spooled"

Hi,
After calling the Belgian Support for Adobe Product, I'm trying to have some information here.
Hope to get some help.
We use acrobat pro XI on windows 7 client and when we print a test page with the "adobe pdf" print queue on network share, we get a printing error when the "start printing after last page is spooled" is selected in the advanced tab of the printer queue. (document is not generated, and stay in the spooler with an error).
This problem is not present if printed localy or when we use the "start printing immediately" or "print directly to the printer".
The support agent from adobe Belgium told me that the reason is generating adobe pdf on network share is not a supported operation. We have to save the document localy all the time.
Is it really an answer from Adobe ?
Do you have an other explanation ?
Thanks for your help,

Thanks for your very good explanation Dov.
We use Adobe livecycle for this kind of purpose.
The situation described is diffrent, but you completely repond and I will be able to have some element to find a solution.
In fact, I'm implementing a softwate called DeviceLock, used to control connected devices (usb, network, drive). But this software, once installed, change the local printer parameters from "print directly to the printer" to ""start printing after last page is spooled".
As we use redirected folder in our environment and users cannot use local drive (for user's data backup) you will understand the problem.
Of course, we should be able to force the correct settings back, But Devicelock seem to change this settings after policy refresh.
I have contact with Devicelock about this problem of course as their software modify the settings, but was looking for a reason why we were not able to use the "start printing after last page is spooled" parameters with adobe Printer.
Thanks for your explanation,
PS:The driver's dialog won't prevent you from setting “Start printing after last page is spooled” or “Print directly to the printer” but setting either of those options will cause the operations to fail as you note.
note that only "Start printing after last page is spooled" cause an error and this, only for network share location. The "print directly to the printer" or the "start printing immediately" work fine either on a local drive and a network share

Adobe Pdf Printer stopped working after update to Acrobat DC

Hello, I have installed Acrobat DC yesterday. Since then, Adobe Pdf Printer stopped working. It always gets stuck at Checking Fonts and any software the print originated from just hangs and I have to force it closed.
I tried uninstalling the printer and installing it manually, repairing Acrobat installation but nothing changed.
So, can somebody help me? Thanks.

A method which is written here not working - because if you start to remove the fonts one by other you will see that the list does not end there.
I did so
1. i copied the folder with the fonts from the other clean system and replace with fonts in my system
2. then i restore the registry tree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts
3. i check system with sfc /scannow
after these procedures Distiller DC continue to crash...
In this time distiller crashed when it cheking their fonts in C:\Program Files(x86)\Adobe\Acrobat DC\Resources\Font
after i rename the folder from Font to Font_ in order to he did not check this folder
at next run Distiller crashed at the font wingding.ttf after remowing that font he crash at Vrinda.ttf (this is a oficial font of Win7 and come with him) after removing that font distiller crash at the next font name of Vani.ttf (this is a Win7 font too) - when i saw it goes on forever i back my system to normal status and uninstal Acrobat DC and back to Acrobat XI...this version work with out any problems.
We are waiting a hotfix to resolving this problem with Acrobat DC

Adobe PDF Printer missing after update

Yesterday I updated my Adobe Acrobat 9 software to version 9.5.3 but now my Adobe PDF printer has disappeared. I am running Windows 7 Professional 32 bits. I have many documents to convert into PDFs but now I am unable to since the update installed. Please help?

Try repairing Acrobat installation - Open control panel, select Acrobat and chose the option to repair.

FireFow freezes when printing to Adobe PDF printer

Hi,
I regularly but not always have FireFox freezing when printing a page with the Adobe PDF printer (not with the plug-in but by using the "print this page" button on the page I visit or by clicking File > Print . The only way to get out is to kill FireFox.
Most often, I can eventually print the page after restarting FireFox and regaining access to the page. The trouble is that the page may no longer be available if the site requires identification and starts a new session ( ignoring the previous one).
This is annoying.

This is as much as I know about that add on [http://helpx.adobe.com/acrobat/using/using-pdf-printer.html] Have you checked the printing preferences or made any changes recently?
It is also possible to reset the printer settings: [[Fix printing problems in Firefox]]

Snow Leopard: can't use Adobe PDF printer through Distiller

I am on Quark 8.1.6.2 and Snow Leopard (10.6.4) and use Acrobat Pro 9.4.
To make a PDF file I am always used to going through the Quark print dialogue boxes, selecting Adobe PDF as the printer, setting up sizes, settings etc, saving to a .ps file then using Adobe Acrobat Pro (9.4) Distiller to make a high res PDF for press. Worked fine, before I got Snow Leopard.
I have now read that Adobe PDF Printer is not available on Snow Leopard and that all applications that used Adobe PDF Printer to print pdfs will not be able to print pdfs.
See this link: http://kb2.adobe.com/cps/509/cpsid_50981.html which only helps InDesign users, not Quark 8 users.
In the print dialogue box it no longer allows me to set up custom page sizes for a .ps file.
How do I now print to high res for print PDF (through a .ps file for Distiller). ie, I don't want to export to PDF through the Quark print dialogue, as it makes too big a file, that's why I need to go through Distiller first. Help!

PDF/X-3 is the best choice to use in those provided by Quark. You can read up on the PDF/X format here. For correct use, version 3 requires all fonts used to be embedded (which the Quark function does automatically). Version 3 also requires all images to be CMYK or spot color. That doesn't mean you can't use it for RGB, though. PDF/X-3 also allows calibrated RGB images and CIELAB.
I assume for pre-press output I should use ''Press - high quality/high resolution', but then Acrobat Distiller asks for settings too...
You don't go through Acrobat Pro or the Distiller at all when outputting a PDF from Quark. The function is built in. There are nice, short descriptions of the various PDF choices here.
When you select a style, the defaults are automatically applied. You will get center and trim marks and whatever else is in the default settings. After you have selected the PDF version you want to use, then click on the Options button. Turn off marks, downsampling of images, or whatever else you want to change. Click the Capture Settings button and Quark will then automatically use your last settings as the method to create PDF files. When clicking the option to capture, you'll be thrown back to the document the first time, so you'll have to go to the menu to choose Layout as PDF again. But you'll see the choice is on Captured Settings. So until you change it, all you have to do is choose a location and click Save.

Adobe PDF Printer is no longer available after an update

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