Adobe pdf printer save dialog box opens in the background - progress bar shows Not Responding

I have two users who have Acrobat X Pro version 10.1.4 that are experiencing the same things.  First, one person just changed laptops and the new one has a fresh Windows 7 Enterprise X64 image and new installation of Adobe Acrobat X Pro.  When he used the pdf printer for the first time(after opening the program and accepting the license agreement) he was in MS Excel '07 and chose file>print>Adobe PDF and then the progress bar came up and then showed not responding.  After he did this a couple of times with me standing there I noticed that the save dialog box was opening in the background because I could see the icon blinking on the taskbar.  He said that his old computer never did this and that it would always open up and ask where to save the file and never show 'not responding' on the progress bar.  The other person having the same issue is running the same version but she has had the program installed on her machine for a few months and an older version on before that. 
Is there a way to make the dialog box show as soon as you print to the Adobe PDF printer?  What is causing this?  Is there another way to create a pdf from MS Office like the add-on? 

I have two users who have Acrobat X Pro version 10.1.4 that are experiencing the same things.  First, one person just changed laptops and the new one has a fresh Windows 7 Enterprise X64 image and new installation of Adobe Acrobat X Pro.  When he used the pdf printer for the first time(after opening the program and accepting the license agreement) he was in MS Excel '07 and chose file>print>Adobe PDF and then the progress bar came up and then showed not responding.  After he did this a couple of times with me standing there I noticed that the save dialog box was opening in the background because I could see the icon blinking on the taskbar.  He said that his old computer never did this and that it would always open up and ask where to save the file and never show 'not responding' on the progress bar.  The other person having the same issue is running the same version but she has had the program installed on her machine for a few months and an older version on before that. 
Is there a way to make the dialog box show as soon as you print to the Adobe PDF printer?  What is causing this?  Is there another way to create a pdf from MS Office like the add-on? 

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