Adobe PDF Printing - no file is created

Hi there,
We have Adobe CS6 installed on our network, which includes Adobe Acrobat X Pro.
Our clients are Windows 7 64-bit.
We are experiencing a problem when it comes to printing to PDF. e.g. using notepad or Microsoft Word, when selecting "File >> Print" and "Adobe PDF"
We are presented with the "Save PDF File As" prompt, and at this point you can see the document appear in the Adobe PDF print queue with the status "Spooling". However once we've chosen the file name and location, and chosen "Save" no file is created. The job disappears from the print queue.
We have tried a number of fixes based on other forum posts, such as choosing the print driver (AdobePDF.inf) again from C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF and repairing the Adobe Acrobat X Pro installation.....but to no avail.
We are able to create PDFs within the Adobe Acrobat X Pro progam without any problems.
I suspect from what someone else has written, this might have something to do with acrotray.exe but I'm not sure how to diagnose/fix this.
We would greatly appreciate some further advice!
Thanks!!

The print process for PDFs as you have described is to create a PS file and then activate Distiller in the background to complete the process. A necessarily background application for this process is AcroTray that I suspect someone has removed. To check the process at the base level, use these steps:
1. use print-to-file and save the file someplace you can find
2. open the file in Distiller (it should be a PS file, but with a PRN extension or type)
3. You should get a PDF
If the conversion fails in Distiller, you will get errors on the screen -- typically related to graphics or fonts that you are trying to use or embed. You may find that .log files have already been created when you said you got no PDF. If that is the case, the log-file will let you know what the problem is (if you can figure out what is said -- or post here).
So there are 2 common problems: 1. that errors occurred and are recorded in the log file or 2. AcroTray is not active.

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Adobe PDF printer/ Distiller errors; not creating file (CS3)

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Start Time: Thursday, May 05, 2011 at 13:06:25
Source: Test.doc
Destination: C:\Users\User\Desktop\Test.pdf
Adobe PDF Settings: C:\ProgramData\Adobe\Adobe PDF\Settings\Standard.joboptions
%%[ Error: undefined; OffendingCommand: ÐÏ à¡± á ]%%
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%%[ Warning: PostScript error. No PDF file produced. ] %%
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**** End of Job ****
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Source: Test.txt
Destination: C:\Users\User\Documents\Test.pdf
Adobe PDF Settings: C:\ProgramData\Adobe\Adobe PDF\Settings\Standard.joboptions
%%[ Error: undefined; OffendingCommand: Test]%%
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
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**** End of Job ****
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Distill Time: 00 Hour(s) : 00 Minute(s) : 00.47 Second(s)
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Properties Menu
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I am using Acrobat Professional 9.4.3 on Windows 7 64-bit.
I just noticed Adobe PDF Printer is no longer creating searchable files and I can't figure out why or how to set it up to do so.
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Hi,
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http://support.mozilla.com/en-US/questions/788993
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Hi Bill,
I'm SO glad I tried your HELP suggestion first because un- and re-installing was going to be my next step and I dreaded it, and now, given the info you provide below, it appears it was a good thing I didn't do it. Thanks for the further information. I keep a log to refer to when gremlins like this pop up and this is going into it ASAP!!!
jan
Jan Thyer
JT Graphics
1299 Rose St.
Berkeley, CA 94702
510.526.5161 (ph & fax)
Date: Fri, 23 Sep 2011 06:24:49 -0600
From: [email protected]
To: [email protected]
Subject: Acrobat X Pro suddenly no Adobe PDF printer available within applications
    Re: Acrobat X Pro suddenly no Adobe PDF printer available within applications
    created by Bill@VT in Acrobat Windows - View the full discussion
Great. We often hear of folks having uninstalled and reinstalled and problems not going away. The repair is the first line of defense if you have not been able to track down a problem. The last line is a reinstall. One of the problems with reinstalls is that folks do not clean up the system before the install. That clean up should include removal of all latent folder parts left by Acrobat and also running a registry cleaner (MS used to have one, but it is not longer available -- making CCleaner the typical cleanup). So if you have problems in the future, try to trouble shoot it and come to the forum if you need help. Sometimes, the repair is a quick fix, and lastly with no other answers do the reinstall--BUT with the cleanup along the way. Again, glad it worked for you.
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     Start a new discussion in Acrobat Windows by email or at Adobe Forums
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Apologies if I have hit the wrong forum for this issue.
I am using Adode Acrbat 9 PRO version 9.4.6 on a Windows 7 SP1 machine.
I am running an application that presents information on web pages that I need to capture as pdf files. I am using an automation tool so it is limiting my posibilities of accomplishing this task.
I am attempting to use the Adobe PDF printer as the vehicle to create these PDF files but have encountered the following issues
The page is truncated on the right hand side
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Some progess
I changed the page orientation to landscape and that removed the truncation. I am not sure why it is not using the "shrink to fit" but for the purposes of this exercise I can live with this solution.
If I click Print Preview I can view all pages and then if I select the Print Icon I get a PDF file containing all pages. This is so bizarre.
So to recap
File > Print > Adobe PDF Printer only creates 1 page
File > Print Preview > Print Document (Alt +P) > Print >Adobe PDF Printer creates 7 pages
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I have an Excel project. Part of the code prints the active sheet range as a PDF file. Later code then sends the PDF file as an e-mail attachment. The Code was originally written using the free application PDFCreator and works as intended. However the client wants to use the Acrobat "Adobe PDF" printer instead.
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I have.
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