Adobe pdf won't download from gmail in internet explorer or firefox

Adobe pdf won't download from gmail in internet explorer or firefox.  I already tried unchecking "Enable Protected Mode' under preferences and rebooting but the doc still won't download

What happens when you try to download (not open, just download?)

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    Shevaun

    Thank you for providing the suggestion and the Cleanup tools, however they did not help.
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    More details about my environment:
    Windows 7 Professional N (Version 6.1, Build 7601: Service Pack 1)
    VMWare virtual machine
    Two virtual CPUs (each: Intel Core i7 920 @ 2.67 GHz, 2673 Mhz, 1 core, 1 Logicial Processor)
    Hardware Abstraction Layer:  6.1.7601.17514
    RAM:  3096 (allocated to virtual machine)
    Bridged networking
    VMware host:
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    18 Gig RAM
    Intel Core i7 CPU 920 @2.67 GHz
    VMWare Workstation 9.0.2 build-1031769
    (but problem existed on older version of VMWare Workstation 7.x as well)

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    Kirsten
    Kirsten Black
    Tender Writer
    TJS Services Group
    The Entertainment Quarter
    Level 2, 215 Bent Street, Moore Park NSW 2021
    T  02 9581 9999
    D  02 9581 9935
    F  02 9581 9988
    *W *tjsservices.co <http://www.tjsservices.co/>
    <http://www.tjsservices.co/

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