Adobe Photoshop CC Download error -

My download of Photoshop CC (2014) onto keeps failing with the following errors:
ERROR: DF012: Unable to find file(Seq 16)  ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.(Seq 16)  ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------  ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750  ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\Megan\AppData\Local\Temp\{1783F61F-DC9C-4E21-A5DA-C0DD470069BE}\Photoshop_15_LS20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
I'm running Windows 8. Any ideas?

Hi mpassey,
The install error above indicates permissions issues with Common Color Profile and VC++ package install.
Please try downloading and installing Microsoft Visual C++ 2012 Redistributable Package (x64) manually from : http://www.microsoft.com/en-us/download/details.aspx?id=30679
Restart the computer in the Selective start mode , this will give step by step description (http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
Secondly,  reset the permission on the C:\Adobetemp folder to read and write.
Once done start the installation again and then check.
Regards,
Rave

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