Adobe Photoshop CC Trial keeps crashing

Hello,
I have a Windows 8 computer, and I have been using the trial version of Photoshop to make gifs. Recently, photoshop will keep freezing at random points while making a gif. Today I was saving a gif for the web; I fixed the size and hit save and it never saved and photoshop would not close unless I turned off my computer. Also today, while i was trying to open my files and add something to the gif I was making it froze again, and ended up closing while a messaged poped up and said something along the lines of "this program has stopped unexpectedly, microsoft will close the program and let you know if a solution was found." Could someone let me know if this is a bug, or something wrong with my computer? Thanks.

Thanks for the reply, Chris.
I ended up uninstalling and reinstalling Photoshop, hoping that would fix it but it unfortunately did not. After a few minutes Creative cloud popped up saying Photoshop has a new update; so like you said I updated and it fixed my problem.
Thanks so much for your help, if I have anymore issues I'll be sure to come back here. Have a great day and thanks again.

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  • I am using Adobe Suite CS4 and have had no problems with it until today. InDesign, Photoshop and Illustrator keep crashing!! I've uninstalled and reinstalled to no avail. I've also cleared the cache. Help!

    I am using Adobe Suite CS4 and have had no problems with it until today. InDesign, Photoshop and Illustrator keep crashing!! I've uninstalled and reinstalled to no avail. I've also cleared the cache. Help!

    Ok, thanks for your help. I believe I pasted all the info from your answer. Since Photoshop and inDesign are crashing as well, will you need that too?
    May  8 16:04:41 iMac com.apple.launchd.peruser.501[126] ([0x0-0x4d04d].com.adobe.illustrator[493]): Job appears to have crashed: Segmentation fault: 11
    May  8 16:04:42 iMac ReportCrash[496]: Saved crash report for Adobe Illustrator[493] version 367 (14.0.0) to /Users//Library/Logs/DiagnosticReports/Adobe Illustrator_2014-05-08-160442_-iMac.crash
    May  8 16:04:42 -iMac ReportCrash[496]: Removing excessive log: file://localhost/Users/xxxxxx/Library/Logs/DiagnosticReports/Adobe%20Illustrato r_2014-05-06-152657_-iMac.crash
    Process:         Adobe Illustrator [273]
    Path:            /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         367 (14.0.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [131]
    Date/Time:       2014-05-06 15:29:44.038 -0700
    OS Version:      Mac OS X 10.7.5 (11G63b)
    Report Version:  9
    Interval Since Last Report:          353 sec
    Crashes Since Last Report:           6
    Per-App Interval Since Last Report:  11182846 sec
    Per-App Crashes Since Last Report:   7
    Anonymous UUID:                     
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffff5a
    VM Regions Near 0xffffff5a:
    --> shared memory          00000000ffff0000-00000000ffff2000 [    8K] r-x/r-x SM=SHM 
    Application Specific Information:
    objc[273]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   AdobePDFL                               0x024104cd ASrealloc + 737
    1   AdobePDFL                               0x0236f588 CosDocEnumEOFs + 27326
    2   AdobePDFL                               0x0236d907 CosDocEnumEOFs + 20029
    3   AdobePDFL                               0x0236fd46 CosDocEnumEOFs + 29308
    4   AdobePDFL                               0x0227d782 ASTextIsEmpty + 1146
    5   AdobePDFL                               0x0212779f PDFontPSFlushIncrGlyphList + 65853
    6   AdobePDFL                               0x02127966 PDFontPSFlushIncrGlyphList + 66308
    7   AdobePDFL                               0x02129f93 PDFontPSFlushIncrGlyphList + 76081
    8   AdobePDFL                               0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
    9   AdobePDFL                               0x02111b26 PDFLPrintDoc + 6322
    10  AdobePDFL                               0x021dccac PDSetHostEncoding + 2412
    11  AdobePDFL                               0x021dce02 PDSetHostEncoding + 2754
    12  AdobePDFL                               0x02114eba PDFLInitFriends + 2122
    13  AdobePDFL                               0x021149c8 PDFLInitFriends + 856
    14  com.adobe.illustrator.plugins.PDF Suite          0x16884096 PluginMain + 163654
    15  com.adobe.illustrator.plugins.PDF Suite          0x16883b61 PluginMain + 162321
    16  com.adobe.illustrator.plugins.PDF Suite          0x168840f2 PluginMain + 163746
    17  com.adobe.illustrator.plugins.PDF Suite          0x16862872 PluginMain + 26402
    18  com.adobe.illustrator.plugins.PDF Suite          0x16862c7b PluginMain + 27435
    19  com.adobe.illustrator.plugins.PDF Suite          0x1685c1f3 PluginMain + 163
    20  com.adobe.illustrator                   0x006a93ff 0x1000 + 6980607
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    22  com.adobe.illustrator                   0x00586d75 0x1000 + 5791093
    23  com.adobe.illustrator                   0x00586e2d 0x1000 + 5791277
    24  com.adobe.illustrator                   0x0052f513 0x1000 + 5432595
    25  com.adobe.illustrator                   0x00539777 0x1000 + 5474167
    26  com.adobe.illustrator                   0x0053d599 0x1000 + 5490073
    27  com.adobe.illustrator                   0x00515187 0x1000 + 5325191
    28  com.adobe.illustrator                   0x00b0517a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 524022
    29  com.adobe.illustrator                   0x00a181df AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43387
    30  com.adobe.illustrator                   0x0004210a 0x1000 + 266506
    31  com.adobe.illustrator                   0x0053c893 0x1000 + 5486739
    32  com.adobe.illustrator                   0x0053a574 0x1000 + 5477748
    33  com.adobe.illustrator                   0x00b03d77 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 518899
    34  com.adobe.illustrator.plugins.PDF Format          0x10122118 0x1010f000 + 78104
    35  com.adobe.coretech.adm                  0x0dd83d85 0xdd7b000 + 36229
    36  com.adobe.coretech.adm                  0x0dd8c62f 0xdd7b000 + 71215
    37  com.adobe.coretech.adm                  0x0dd8d7fb 0xdd7b000 + 75771
    38  com.adobe.coretech.adm                  0x0ddd5871 0xdd7b000 + 370801
    39  com.adobe.coretech.adm                  0x0dd93c53 0xdd7b000 + 101459
    40  com.adobe.illustrator.plugins.PDF Format          0x101200bd 0x1010f000 + 69821
    41  com.adobe.illustrator.plugins.PDF Format          0x1011a56a 0x1010f000 + 46442
    42  com.adobe.illustrator.plugins.PDF Format          0x101442e7 PluginMain + 2927
    43  com.adobe.illustrator.plugins.PDF Format          0x1014391e PluginMain + 422
    44  com.adobe.illustrator                   0x006a93ff 0x1000 + 6980607
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    46  com.adobe.illustrator                   0x00586d75 0x1000 + 5791093
    47  com.adobe.illustrator                   0x0047021d 0x1000 + 4649501
    48  com.adobe.illustrator                   0x00473190 0x1000 + 4661648
    49  com.adobe.illustrator                   0x0027b1dc 0x1000 + 2597340
    50  com.adobe.illustrator                   0x0027bb3b 0x1000 + 2599739
    51  com.adobe.illustrator                   0x0027bf0d 0x1000 + 2600717
    52  com.adobe.illustrator                   0x000a2ad9 0x1000 + 662233
    53  com.adobe.illustrator                   0x000a24ea 0x1000 + 660714
    54  com.adobe.illustrator                   0x000a263a 0x1000 + 661050
    55  com.apple.AE                            0x91fb8e0b InvokeAEEventHandlerUPP + 29
    56  com.adobe.illustrator.plugins.Scripting Support          0x0e3794e6 0xe359000 + 132326
    57  com.adobe.illustrator.plugins.Scripting Support          0x0e3f4dcb PluginMain + 605
    58  com.apple.AE                            0x91fa3045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
    59  com.apple.AE                            0x91f8cb67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
    60  com.apple.AE                            0x91f8ca54 aeProcessAppleEvent + 253
    61  com.apple.HIToolbox                     0x93410a86 AEProcessAppleEvent + 103
    62  com.apple.HIToolbox                     0x9359ead1 AEProcessEvent + 162
    63  com.apple.HIToolbox                     0x9349752f HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 181
    64  com.apple.HIToolbox                     0x934984ce TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 58
    65  com.apple.HIToolbox                     0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    66  com.apple.HIToolbox                     0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
    67  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    68  com.apple.HIToolbox                     0x934065a8 SendEventToEventTargetWithOptions + 75
    69  com.apple.HIToolbox                     0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
    70  com.apple.HIToolbox                     0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
    71  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    72  com.apple.HIToolbox                     0x9341b571 SendEventToEventTarget + 76
    73  com.adobe.illustrator                   0x00080d3e 0x1000 + 523582
    74  com.apple.HIToolbox                     0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    75  com.apple.HIToolbox                     0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
    76  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    77  com.apple.HIToolbox                     0x934065a8 SendEventToEventTargetWithOptions + 75
    78  com.apple.HIToolbox                     0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
    79  com.apple.HIToolbox                     0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
    80  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    81  com.apple.HIToolbox                     0x9341b571 SendEventToEventTarget + 76
    82  com.apple.HIToolbox                     0x9358ba58 ToolboxEventDispatcher + 82
    83  com.apple.HIToolbox                     0x9358bb87 RunApplicationEventLoop + 236
    84  com.adobe.illustrator                   0x00080f83 0x1000 + 524163
    85  com.adobe.illustrator                   0x000d84ab 0x1000 + 881835
    86  com.adobe.illustrator                   0x000a2cd2 0x1000 + 662738
    87  com.adobe.illustrator                   0x00003672 0x1000 + 9842
    88  com.adobe.illustrator                   0x00003599 0x1000 + 9625
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x95f0a90a kevent + 10
    1   libdispatch.dylib                       0x96fb6e04 _dispatch_mgr_invoke + 969
    2   libdispatch.dylib                       0x96fb5853 _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib                  0x95f0a02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95542ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x955446fe start_wqthread + 30
    Thread 3:
    0   libsystem_kernel.dylib                  0x95f0a02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95542ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x955446fe start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.adobe.amt.services                  0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
    4   com.adobe.amt.services                  0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
    5   com.adobe.amt.services                  0x047c95b0 AMTThread::Worker(void*) + 20
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x95544f7b pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x9ad0f3a7 TSWaitOnConditionTimedRelative + 178
    4   com.apple.CoreServices.CarbonCore          0x9ad0f11d TSWaitOnSemaphoreCommon + 490
    5   com.apple.CoreServices.CarbonCore          0x9ad0ef2e TSWaitOnSemaphoreRelative + 24
    6   com.apple.CoreServices.CarbonCore          0x9ad84398 TimerThread + 292
    7   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    8   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x954f542c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x9ad9de62 TSWaitOnCondition + 124
    4   com.apple.CoreServices.CarbonCore          0x9ad0f37d TSWaitOnConditionTimedRelative + 136
    5   com.apple.CoreServices.CarbonCore          0x9ad7167f MPWaitOnQueue + 200
    6   AdobeACE                                0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                                0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore          0x9ad725e0 PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x954f542c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x9ad9de62 TSWaitOnCondition + 124
    4   com.apple.CoreServices.CarbonCore          0x9ad0f37d TSWaitOnConditionTimedRelative + 136
    5   com.apple.CoreServices.CarbonCore          0x9ad7167f MPWaitOnQueue + 200
    6   AdobeACE                                0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                                0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore          0x9ad725e0 PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 8:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x954f542c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x9ad9de62 TSWaitOnCondition + 124
    4   com.apple.CoreServices.CarbonCore          0x9ad0f37d TSWaitOnConditionTimedRelative + 136
    5   com.apple.CoreServices.CarbonCore          0x9ad7167f MPWaitOnQueue + 200
    6   AdobeACE                                0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                                0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore          0x9ad725e0 PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib                  0x95f07c22 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x95f071f6 mach_msg + 70
    2   com.macromedia.Flash Player.authplaylib          0x1390763e ExternalPlayer_Initialize + 1865604
    3   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    4   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 11:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 13:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 14:
    0   libsystem_kernel.dylib                  0x95f07d36 mach_wait_until + 10
    1   libsystem_c.dylib                       0x954ee439 nanosleep + 388
    2   com.adobe.illustrator.plugins.Scripting Support          0x0e46489d PluginMain + 458031
    3   com.adobe.illustrator.plugins.Scripting Support          0x0e4648fd PluginMain + 458127
    4   com.adobe.illustrator.plugins.Scripting Support          0x0e468402 PluginMain + 473236
    5   com.adobe.illustrator.plugins.Scripting Support          0x0e464bbf PluginMain + 458833
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0xffffff4a  ebx: 0x0236f46a  ecx: 0x0000000f  edx: 0xbfff75ae
      edi: 0xffffff4a  esi: 0x00000642  ebp: 0xbfff7558  esp: 0xbfff7540
       ss: 0x00000023  efl: 0x00010282  eip: 0x024104cd   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0xffffff5a
    Logical CPU: 0
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