Adobe Photoshop crashing when selecting print preferences

Question

Hi There,
It seems that within the past 2 days in our company we have had users complain that Adobe Photoshop is crashing when they go to print and print preferences. They say a window appears and says "Photoshop has stopped working and windows is looking for a solution".
Has anybody else experienced this over the past couple days? It was working on all computers until recently.
The computers are a mostly Windows 8 computers with 1 Windows 7.

Answer 1

try resetting preferences by holding down shift-ctrl-alt  while starting ps. if done correctly a confirmation dialog with appear.
if that fails, this worked for someone else,
System Preferences>Print & Fax. Selected the Konica Minolta printer (the B/W printer was working fine). Changed the name. Still didn't fix it. Went back selected my newly named Konica Minolta then "Open Print Queue" (like Dave said)>print settings. Change the driver to "Generic Postscript printer." I could print, but only on letter-size paper, no other options available (need tabloid). Went back to system preferences>print & fax>Konica Minolta2>open print queue>drivers then I reselected the updated printer drivers--the same one that hasn't been working.