Adobe Photoshop CS5 crash/won't start on my XP computer.

Question

Hi
I have installed Photoshop CS5 on a coupel of comupters(XP) and I get following error when I start it. The user are useing mandatory porfiles NTUSER.MAN.
AppName:photoshop.exe     AppVer: 12.0.1.0 ModName:scriptingsupport.8li
ModVer:10.0.0.0     Offset:000d183a
//Tobbe

Answer 1

Hi,
We were getting similar errors after installing Adobe Creative Suite CS5.5 Design Premium on Windows XP Professional SP3 and attempting to run the software as a standard user in the 'Domain Guests' group:
Adobe Dreamweaver CS5.5
     Application starts but immediately closes shortly afterwards
Adobe Flash Professional CS5.5
     Application crashes on startup and displays the following errors:
          'Adobe Flash CS5.5 has encountered a problem and needs to close. We are sorry for the inconvenience.'
     Error signature:
          AppName: flash.exe AppVer: 11.5.1.349 ModName: flbridge.dll
          ModVer: 9.0.0.0 Offset: 000162d0
Adobe Illustrator CS5.1
     Application displays the following error on startup:
          Adobe Illustrator
          Error loading plugins.
          AISaveForWeb.aip
          DxfDwg.aip
          PNGFileFormat.aip
          [ ] Don't Show Again
Adobe InDesign CS5.5
     Application crashes on startup and displays the following errors:
          'InDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience.'
     Error signature:
          AppName: indesign.exe AppVer: 7.5.2.318 ModName: support for javascript.rpln
          ModVer: 7.5.0.142 Offset: 000361a8
Adobe Photoshop CS5.1
     Application crashes on startup and displays the following errors:
          'Adobe Photoshop CS5.1 has encountered a problem and needs to close. We are sorry for the inconvenience.'
     Error signature:
          AppName: photoshop.exe AppVer: 12.1.0.0 ModName: scriptingsupport.8li
          ModVer: 10.0.0.0 Offset: 000d1a2e
In each of these cases, I found eventually that the problem was because the user account that I was testing with was a member of the 'Domain Guests' group on the domain. (Other posts online seem to indicate that the same problem may occur if accounts are set up to use mandatory profiles, a Windows domain feature). In every case removing the user from the Domain Guests group and then logging on again resolved the problem.
I have yet to find a workaround for this issue other than removing the user from the Domain Guests group which does not involve removing some of the functionality from this software. Indeed if you run the software as a member of the local 'Guests' group, you get an error stating that this is not supported.
However if Adobe would like to troubleshoot the problem, it may well be caused by a call to RSACryptoServiceProvider and/or CryptAcquireContext returning NTE_TEMPORARY_PROFILE, as described in the following MSDN blog post:
http://blogs.msdn.com/b/alejacma/archive/2007/10/23/rsacryptoserviceprovider-fails-when-us ed-with-mandatory-profiles.aspx
It seems as if these API calls were not designed to be called in the context of a mandatory and/or temporary profile (such as that created for a Domain Guest user account), and so if Adobe need to use these calls in their programs, they need to handle the NTE_TEMPORARY_PROFILE error and work around it if possible. (Searching for 'NET_TEMPORARY_PROFILE' in Google brings up a few possibilities).
If you are trying to use the software in the mean time try removing your user account from the 'Domain Guests' group and see if this helps.