Adobe Photoshop CS5 sometimes shuts down unexpectedly.
After starting Adobe Photoshop CS5 (without selecting any photo) I enter: file>automatic>photomerge.
The result is an error message: Adobe Photoshop CS5 stopped working.
After that Adobe Photoshop CS5 shuts down.
I am using a Samsung PC, Intel Core i5 2410M cpu, Windows 7 Home 64 bits, 4 GB.
I re-installed the software but the error remains.
Thanks all for your help. I have done a lot of tests wich RAM changes:
I have 2 Banks with each have 2 slots (Bank 0/0, Bank 0/1, Bank 1/0, Bank 1/1). In each Slot is a 4 GB Module. All works fine to 12 GB RAM, but as soon I put a module in Bank 1/1, Photoshop (and only Photoshop) crashes with a kernel panic. All my other programs (Adobe Premiere 5.5, Avid Media Composer 6, Apple Final Cut Pro X, aso.) works fine.
So there are only 2 options: Bank 1/1 is corrupt because it is with each module (so the Modules works fine, I think), and therefor the Motherboard is corrupt, or Photoshop has a problem with over 12 GB RAM. Because I have no other machine with more then 12 GB RAM, I have attached a link with my test-file. It's only a simple file, and you need only to add 3-5 more text layers. If that works on other machines with 16 GB RAM, my motherboard is corrupt.
Testfile: http://www.xtana.eu/x3rr5879/TEST400.psd.zip
Thanks again for all your help.
Hans
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HansThanks all for your help. I have done a lot of tests wich RAM changes:
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Testfile: http://www.xtana.eu/x3rr5879/TEST400.psd.zip
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Process: Adobe Photoshop CS5 [9261]
Path: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier: com.adobe.Photoshop
Version: 12.0 (12.0x20100407.r.1103] [12.0)
Code Type: X86-64 (Native)
Parent Process: launchd [412]
Date/Time: 2012-09-01 22:45:54.132 -0700
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Sleep/Wake UUID: BB1270AC-7E3D-4CF8-9CD9-64778C244CBB
Interval Since Last Report: 7762 sec
Crashes Since Last Report: 13
Per-App Crashes Since Last Report: 13
Anonymous UUID: 58741D2A-5C6F-4873-949C-7C8E046A6DF3
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-00000001026b6000 [ 38.7M] r-x/rwx SM=COW /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Application Specific Information:
objc[9261]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.Photoshop 0x00000001020cd55c 0x100000000 + 34395484
1 dyld 0x00007fff610feda6 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 218
2 dyld 0x00007fff610feaf2 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46
3 dyld 0x00007fff610fc2e4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 260
4 dyld 0x00007fff610fd0b7 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 59
5 dyld 0x00007fff610f24dd dyld::initializeMainExecutable() + 206
6 dyld 0x00007fff610f660b dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**) + 1852
7 dyld 0x00007fff610f0059 _dyld_start + 49
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff934cd7e6 kevent + 10
1 libdispatch.dylib 0x00007fff9685578a _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff9685431a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff934cd192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c4f2594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8c4f3b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff934cd192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c4f2594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8c4f3b85 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000100000000 rcx: 0x0000000000058000 rdx: 0x00007fff5fbfe4c4
rdi: 0x00000001031bb5a0 rsi: 0x0005800000058000 rbp: 0x00007fff5fbfe570 rsp: 0x00007fff5fbfe550
r8: 0x00007fff5fbfe4cc r9: 0x00007fff5fbfe4c8 r10: 0x0000000000000081 r11: 0x00007fff5fbfe2a8
r12: 0x00000000000001b2 r13: 0x0000000102664b28 r14: 0x00000001000006e8 r15: 0x00000001030f8980
rip: 0x00000001020cd55c rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 0
Binary Images:
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0x7fff954b2000 - 0x7fff9554cff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff9554d000 - 0x7fff9554fff7 com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff95550000 - 0x7fff95617ff7 com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff95618000 - 0x7fff956fcfff com.apple.CoreServices.OSServices (478.46 - 478.46) <70BEE269-8F4D-3FDC-B1AD-A591C0CB37E5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff9575a000 - 0x7fff95764ff7 liblaunch.dylib (392.38.0 - compatibility 1.0.0) <6ECB7F19-B384-32C1-8652-2463C1CF4815> /usr/lib/system/liblaunch.dylib
0x7fff95765000 - 0x7fff95765fff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
0x7fff95766000 - 0x7fff9585bfff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff959a1000 - 0x7fff959c5fff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff959c6000 - 0x7fff959cbfff libGIF.dylib (??? - ???) <8763F67F-A881-30B6-B20E-D395B4D9FD58> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff95f4d000 - 0x7fff95f8cff7 libGLImage.dylib (??? - ???) <49BB4404-68F1-3839-A5C9-983405B59F52> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff95fa9000 - 0x7fff95fbcff7 libCRFSuite.dylib (??? - ???) <0B76941F-218E-30C8-B6DE-E15919F8DBEB> /usr/lib/libCRFSuite.dylib
0x7fff964c7000 - 0x7fff964dcfff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <C061ECBB-7061-3A43-8A18-90633F943295> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff964dd000 - 0x7fff96539ff7 com.apple.HIServices (1.21 - ???) <9645CFA8-63BE-3A0D-A636-56D9827E6C8C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff9653a000 - 0x7fff9659cff7 com.apple.Symbolication (1.3 - 91) <0945ACAF-AA0A-3D01-9960-72B51722EC1F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff9659f000 - 0x7fff967c9fe7 com.apple.CoreData (104.1 - 358.14) <6BB64605-8DA7-337D-A2AB-A3346A421CBD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff967ca000 - 0x7fff9680bfff com.apple.QD (3.40 - ???) <47674D2C-BE88-388E-B1B0-03F08BFFE5FD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff9680c000 - 0x7fff96811fff libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib
0x7fff96852000 - 0x7fff96860fff libdispatch.dylib (187.9.0 - compatibility 1.0.0) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
0x7fff96861000 - 0x7fff96861fff com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff96862000 - 0x7fff96868fff com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff975a2000 - 0x7fff975a7fff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
0x7fff97663000 - 0x7fff97747e5f libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x7fff977f0000 - 0x7fff97819fff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff9781a000 - 0x7fff97b46ff7 com.apple.HIToolbox (1.9 - ???) <B7D2A06B-7BE5-3355-BF7D-8139100B9B97> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff97b47000 - 0x7fff97b4dfff libmacho.dylib (800.0.0 - compatibility 1.0.0) <165514D7-1BFA-38EF-A151-676DCD21FB64> /usr/lib/system/libmacho.dylib
0x7fff97b4e000 - 0x7fff97b55fff com.apple.NetFS (4.0 - 4.0) <433EEE54-E383-3505-9154-45B909FD3AF0> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff97b97000 - 0x7fff97beffff libTIFF.dylib (??? - ???) <A0FF68DE-2935-30E7-B61C-4D9D70E14AD0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff97bf0000 - 0x7fff97bfbfff com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff97c21000 - 0x7fff97f3dfff com.apple.CoreServices.CarbonCore (960.24 - 960.24) <6F99A26B-788F-37B9-860F-508906EC06D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff97f99000 - 0x7fff97f9fff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib
0x7fff97fa3000 - 0x7fff981a5fff libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <38CD6ED3-C8E4-3CCD-89AC-9C3198803101> /usr/lib/libicucore.A.dylib
0x7fff981a6000 - 0x7fff98247ff7 com.apple.LaunchServices (480.33 - 480.33) <45EF2044-3396-3910-9B5B-C8F7777D5F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff98248000 - 0x7fff9824afff libCVMSPluginSupport.dylib (??? - ???) <1C73D331-6F6C-3872-A011-1C41FBF49F2A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 7487
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=228.1M resident=120.3M(53%) swapped_out_or_unallocated=107.7M(47%)
Writable regions: Total=44.6M written=1908K(4%) resident=3216K(7%) swapped_out=0K(0%) unallocated=41.4M(93%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 32.5M
MALLOC guard page 32K
STACK GUARD 56.0M
Stack 9752K
VM_ALLOCATE 44K
__CI_BITMAP 80K
__DATA 32.8M
__IMAGE 528K
__LINKEDIT 56.6M
__TEXT 171.4M
__UNICODE 544K
shared memory 312K
=========== =======
TOTAL 360.4M
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i7, 2.7 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 4
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3I searched for CS5 updates on google and found some on the Adobe site. I downloaded them and when I tried to install, my computer wouldn't allow it because it said they are from an unverified source. Where can I get updates that my MAC will let me install?
-
I am trying to down load Adobe Photoshop CS5.1
I finally found where the file was located to officially download the programme on my computer. It asked my to log on with my Adobe account and punch in the serial code, I did both. However, when I finish with the varifying and click download, it only tells me to try again. That 'We are unable to start your subsription for Adobe Photoshop CS5.1 extended subscription edition' also on the bottom of that in smaller font read 'Please choose Close and then re-launch your product. You will be prompted to start your subscription once you launch the product'. I've tried to restart the download over 10 times, I reopened Adobe Download Assitant but it didn't help me with my problem and wouldn't let me re-download Adobe Photoshop CS5.1. Only that they had products that I may like that I could download. So I consulted with Adobe's customer support, but the Photoshop support centre tag as I clicked on it brought me to a page that read:
Not Found
The requested URL /photoshop.html was not found on this server.
So please help, all I want is my Photoshop CS5! I don't believe I've done anything wrong with the downloading process and this whole problem is really frustrating me.Simply call support again and/or talk to them in the web chat. Nobody here can do anything in these matters. The website being unavialble could be a temporary thing. Happens.
Mylenium -
Adobe Photoshop CS5.1 Trial Wont Install on my Mac (OSX Lion)
Information about the problem:
I am trying to install a trial version of Adobe Photoshop CS5.1.
I have fully downloaded the trail via the Adobe Download Assistant. The file i now have is 'Photoshop_12_1_LS1.dmg'.
I can open the .dmg and go through the basic steps ready to install. I press install and wait for it to do its thing.
The install then freezes at any given point at any %. Sometimes the % will stay at a certain point and the time will increase with no progress. At one point i left the machine for the '8 minutes' it required and the time had increased to 60 minutes +.
I have noticed a trend with each time i have tried it (31 Times).
The installer always seems to freeze at the section when it is installing: Adobe Recommended Fonts or Adobe Required Fonts or sometimes Adobe Bridge CS5.5 or Adobe Extension Manager CS5.5.
Once the install is stuck, it locks up the whole system and i have no choice but to hold down the power button as the machine is unresponsive. I have tried the installation multiple times and still no luck.
In order to try and solve the problem myself, i have removed all custom fonts from the font book and what remains is the default fonts on the system. I have even tried installing the trial without all the extra extentions supplied before installing the trial and still the same problem occurs.
I am in need of this trial and i would appreciate any help i can get.
Thanks,
John
System Info:
MacBook Pro 17inch
4GB Memory
2.8 GHz Processor
Mac OS X 10.7.1I have found a solution to this problem. Install the files in safe boot mode. Here is the how to guide:
Part One:
With past attempts or even previous versions of Adobe CS can be still lying around on your mac, in order to remove the bits and bobs needed in order for a clean install you need to download the 'CS5 Cleaner Tool' by Adobe. This can remove all previous version of CS right back to CS3. This could be the problem effecting you download. This tool can be download from here: http://kb2.adobe.com/cps/829/cpsid_82947.html
YOU MUST USE THIS TOOL BEFORE MOVING ON TO PART TWO.
Part Two:
To start up into Safe Mode (to Safe Boot), do this:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
(Source: Apple: http://support.apple.com/kb/ht1455)
Part Three:
Now that you have let your machine boot up in Safe Boot.
1. Locate the .dmg installation file. This can take a while to load, but be patient.
2. Click to open the .dmg.
3. Carry on with the installation as you normally would.
4. Sit back and enjoy until its 100%.
Once it has installed you can now restart your machine and boot up as normal. Log in and then it should be there in your applications to use.
I have spent nearly 2 days myself trying to figure this out, and finally i have found a solution. I hope this helps anyone who has come across this problem themselves.
Good Luck,
John -
Adobe Photoshop CS5 shows a missing Application manager on Lenovo 64 bit tower
I have installed, uninstalled, and reinstalled Adobe Photoshop CS5 on a Windows XP 64 bit Lenovo tower. When I attempt to open Adobe Photoshop CS5 in 64 but mode I get an error that says it can't find the Adobe Application Manager. I tried to look this error up and I found a site that referenced the 64 bit Adobe Photoshop CS5 was looking for the 32 bit version of Adobe Application Manager. When I look in my application folders, I can see the 64 bit Adobe Application Manager, but not the 32 bit version. The 64 bit Enterprise version of AAM runs, but Photoshop CS5 will still not start. I tried force starting the AAM and according to task manager it runs for a few seconds then shuts down. In addition, I've checked the Services control panel and the only Adobe product that appears there is called Adobe Switchboard. I am in desperate need to get this working. Any ideas?
Hey photogal! I am experiencing the exact same problem as you on the same device. Hopefully a more seasoned member of the community can help us.
-
Adobe Photoshop CS5 has stopped working
I have Windows 7 I just installed Adobe photoshop CS5 Extended. It starts fine but when I start to open a picture I get the message
Adobe Photoshop CS5 has stopped working windows will shut it down.
Any ideas of what the problem is.Mylenium, why do you feel there is a need to run the first time as Administrator? Do you know of install failures that would leave files or registry entries with improper permissions? I've not been hearing of this behavior with the new versions; certainly Photoshop has known about Windows' UAC feature for quite a long time.
Rjleys, I suggest that you try (before opening an image) going into Edit - Preferences - Performance and disabling the [ ] Use OpenGL Drawing setting. Close and restart Photoshop after making this change.
If this works around the problem, you should update your video drivers from the web site of the manufacturer of your video card. It may be that the OpenGL operations Photoshop is trying to perform may be causing a fault in your drivers, resulting in an applilcation crash.
What kind of video card do you have?
Here are the links to the driver update pages for the two big video card makers:
ATI : http://www.amd.com/us/Pages/AMDHomePage.aspx
nVidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
-Noel -
Ok so I'm a design student at a community college (about to graduate soon and will be continuing on getting my BFA) I have all of the creative cloud suite. I have Illustrator, Photoshop, Lightroom, InDesign, etc. Recently I started having problems with all of the programs. Whenever I work in the programs they would run extremely slow. Recently, I tried to save a .eps file that was only about 1.2 GB and it took me an hour to save, and this was when I was working off of my computer desktop. When I place the .eps file in Indesign, everything would go blank and it would freeze up. Also I had an error sign popping up from InDesign saying "out of memory". Im not sure if that is related to my computer's hard drive or indesign itself. I just started using creative suite so the creative suite is pretty new to me. Sometimes in Indesign when I do the Command+w to preview the whole project, it would be completely black and showing nothing and I would hit escape and the whole software screws up. Then I would do a force quit on the software and then Indesign would say there was a serious error and must shut down. That error message has been popping up several times now. I also talked to Apple support and they suggested me doing a Repair disk utility (which I am currently doing right now) and also recommended me contacting Adobe since they know their software. I checked software to see if there is any updates that is needed but everything is up to date. I'm not quite sure why its acting like this so I'm reaching out both to Apple and Adobe to see if both can help me solve the problem. If anybody had experienced this problem before and could help me troubleshoot this issue that would be great.
I installed the creative suite about a year ago, and this just started happening last weekend. I didn't think it would be a problem and that it would last for a day since I was working on InDesign all day and Illustrator and it usually goes away after I finish using the programs. But this has been occurring for about a week now and has not gone away. and yes the other programs are running slow. I was trying to resize some images for a client and Photoshop was acting extremely slow when I was trying to resize the image and also place an image into a 8x10 document in Photoshop. I'm not sure how to find my system specifications.
All design programs running extremely slow and takes forever to save and sometimes shuts down randomly? -
Unable to uninstall Adobe Photoshop CS5 12.1.1 via Control Panel (Win7)
I was wondering if anyone can help me we currently have at least 100 users of Adobe Photoshop CS5 12.1 and it is deployed via SCCM 2007. I was able to patch Adobe Photoshop CS5 to v 12.1.1 using AAMEE and we are on the process of having it scripted so it can be pushed to our end users running Windows 7. I was successful in creating a new package using AAMEE but I cannot uninstall photoshop from the Control Panel (Programs and Features) the right click uninstall is disabled. Please note that I am a local admin on the Windows 7 machine that I am working on. Is there a registry key that I need to modify to enable the uninstall feature?
Is uninstallation disabled from the control panel by default when photoshop is packaged using AAMEE?
As of the moment if I need to uninstall Adobe Photoshop I need to run this command ‘msiexec /qn /x ‘Photoshop CS5.msi. I have tried to research on the internet but I was not able to find any solution. I am hoping you can help me when you get a chance
Thank You,
WilliamI have found a solution to this problem. Install the files in safe boot mode. Here is the how to guide:
Part One:
With past attempts or even previous versions of Adobe CS can be still lying around on your mac, in order to remove the bits and bobs needed in order for a clean install you need to download the 'CS5 Cleaner Tool' by Adobe. This can remove all previous version of CS right back to CS3. This could be the problem effecting you download. This tool can be download from here: http://kb2.adobe.com/cps/829/cpsid_82947.html
YOU MUST USE THIS TOOL BEFORE MOVING ON TO PART TWO.
Part Two:
To start up into Safe Mode (to Safe Boot), do this:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
(Source: Apple: http://support.apple.com/kb/ht1455)
Part Three:
Now that you have let your machine boot up in Safe Boot.
1. Locate the .dmg installation file. This can take a while to load, but be patient.
2. Click to open the .dmg.
3. Carry on with the installation as you normally would.
4. Sit back and enjoy until its 100%.
Once it has installed you can now restart your machine and boot up as normal. Log in and then it should be there in your applications to use.
I have spent nearly 2 days myself trying to figure this out, and finally i have found a solution. I hope this helps anyone who has come across this problem themselves.
Good Luck,
John -
Photoshop free trial shutting down
My free trial keeps shutting down. I only started it today. What do I do?
Provide system information,Graphic card install on your system.
Also, try Reset preference: Users/[user name]/Library/Preferences/Adobe Photoshop CS5 Settings\CS5 Prefs.psp,Rename this foder or drag on desktop.
Sarika -
Hi. I'm having another serious problem with CS4 (the version that comes with CS5 when you don't have 64 bit capability. I just finished a project, had saved it, and then had switched over to Adobe Encoder to create a finished flash video (which worked perfectly). I shut down CS4, went home, tried to restart the main project to create a video from the same project (wanted to make an mpeg version as well) and got the following error message:
Sorry, a serious error has occurred that requires Adobe Premier Pro to shut down. We will attempt to save your current project. Then the system shuts down.
Not only can I not open the project I was working on, I cannot open any of my prior projects without receiving the same error.
Does anyone have any idea what may be causing this issue and how to resolve it?
Thanks in advance for any suggestions.
By the way, is everyone else having the same amount of problems with this software? I've never had any software that has had so many problems from the beginning. My opinion of this software and Adobe in general has gone down substantially.Not enough information for anyone to even make a guess
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link -
Installing Adobe Photoshop cs5
I uninstall Adobe Photoshop cs5 extended and install again but when I try to open this program it shows me " The application failed to initialize properly(0xc000001d.) how can iI sort this problem could anybody help me ?
Trash the PS preferences and try again. Hold down Ctrl+Alt+Shift while the program starts. Also remove any third-party plug-ins and extensions that may cause conflicts.
Mylenium -
MacBook Pro 15" (Mid-2010) keeps shutting down unexpectedly
For quiet a while now - at least 3-4 months - my MacBook has been shutting down unexpectedly. It mostly happens when it is in sleep mode and I open the lid to use it again. In other case though, it also happened while I was trying to make a phone call or switching to the dashboard. Sometimes it reboots right away, other time I have to press the spacebar. While rebooting it also sometimes crashes on the Apple logo and reboots right after. The Apple logo boot screen also has had the progress bar below it for a while now. I'm on the newest version of Yosemite.
Oh and sometimes it's fine for a few days or even weeks. Sometimes it only crashes once and not again for days or weeks, other times - like today, it keeps crashing constantly. I also regularly stream movies and shows without crashes. Like I said, it's mostly right after opening the lid.
Yesterday it got really loud while opening the lid, although it didn't shut down. That made me think there might be a problem with the fans, so I cleaned them - they were pretty dusty. For a second I thought that fixed the issue, because there was no noise anymore. Moments after it rebooted by itself again, though. Unfortantely it crashed during rebooting too, so I don't have a crash report right now. The next time I get one I'll post it right away.
About 1,5 years ago I replaced my harddrive with an SSD, about 3 years ago I upgraded my RAM.
Here are some more specs:
2.66 GHz i7
8 GB 1067 MHz DDR3
NVIDIA Gefore GT 330M 512 MB
While writing this my MacBook crashed again, here's the crash report:
Anonymous UUID:
2F357A2C-8CFC-0741-05A7-723D2A65697C
Sat Apr 25 14:12:55 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff7f9aa4abdb): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8133512000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.22/src/Appl eMuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff812265b680 : 0xffffff8017d2bda1
0xffffff812265b700 : 0xffffff7f9aa4abdb
0xffffff812265b7e0 : 0xffffff7f988c2b9f
0xffffff812265b8a0 : 0xffffff7f9898c18e
0xffffff812265b8e0 : 0xffffff7f9898c1fe
0xffffff812265b950 : 0xffffff7f98c0b056
0xffffff812265ba80 : 0xffffff7f989af82d
0xffffff812265baa0 : 0xffffff7f988c95f1
0xffffff812265bb50 : 0xffffff7f988c70fc
0xffffff812265bd50 : 0xffffff7f988c819c
0xffffff812265be30 : 0xffffff7f98874f5e
0xffffff812265be90 : 0xffffff7f9aa1a9d6
0xffffff812265bee0 : 0xffffff7f9aa19692
0xffffff812265bf00 : 0xffffff8017d5e759
0xffffff812265bfb0 : 0xffffff8017e125b7
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.10.22)[26F693CB-BFE8-33FA-9D1F-3F66FC016768]@ 0xffffff7f9aa3c000->0xffffff7f9aa4ffff
dependency: com.apple.driver.AppleGraphicsControl(3.10.22)[61967104-88AF-3605-82F5-A480A280 0A78]@0xffffff7f9aa34000
dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f987a9000
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9881b000
dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB058 1A]@0xffffff7f9aa37000
com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28E E2B]@0xffffff7f98872000->0xffffff7f98adbfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7f98862000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9881b000
com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4CD A355]@0xffffff7f98ae6000->0xffffff7f98d8ffff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f98872000
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
com.apple.driver.AGPM(110.19.5)[79098073-4EDB-3F1D-BCB7-14C090A70098]@0xffffff7f 9aa17000->0xffffff7f9aa2afff
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
dependency: com.apple.driver.IOPlatformPluginFamily(5.9.1d7)[43F5FC1D-9651-3595-861F-56F299 525FF5]@0xffffff7f99327000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7f98862000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9881b000
dependency: com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7f9aa11000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14D131
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide:
0x0000000017a00000
Kernel text base: 0xffffff8017c00000
__HIB text base: 0xffffff8017b00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 813199276314
last loaded kext at 6428619970: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f9a239000, size 32768)
last unloaded kext at 234464551241: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f99119000, size 65536)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 110.19.5
com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHDA 272.18
com.apple.GeForceTesla 10.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleIntelHDGraphics 10.0.0
com.apple.driver.AppleIntelHDGraphicsFB 10.0.0
com.apple.driver.AppleMikeyDriver 272.18
com.apple.driver.AppleMuxControl 3.10.22
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 327.5
com.apple.driver.AppleUSBCardReader 3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 36
com.apple.iokit.SCSITaskUserClient 3.7.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBHub 705.4.2
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.AppleGraphicsDeviceControl 3.10.22
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSurface 97.4
com.apple.driver.DspFuncLib 272.18
com.apple.kext.OSvKernDSPLib 1.15
com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0
com.apple.nvidia.classic.NVDAResmanTesla 10.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.iokit.IOBluetoothFamily 4.3.4f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 272.18
com.apple.iokit.IOHDAFamily 272.18
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleGraphicsControl 3.10.22
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.driver.CoreStorage 471.20.7
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IO80211Family 730.60
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.
Residents of the EU may be entitled to warranty service for up to six years after purchase.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.
You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.
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