Adobe Photoshop CS5 Support is stonewalling me

Question

They are saving a problem is on my machine my preferences corrupt they have me reset them and then they had me create a new user account with administrator authority and the bug is still solid. 
Noel if your reading this would you plaese make a simple test on your machine.  Open a jpeg file so there is just a background layer in the Photoshop document. Then load the Adobe action set "Image Effects" and run the actions "Neon Edges" and "Fluorescent Chalk" on my Windows 32 bit maching they both fail the same wat in step "Hide current layer" they get a Photoshop pop-up message "Hide" is not currently available "Continue" or "Stop" if you hit continue you loose the layer the actions was trying to protect.  In previous versions of Photoshop these actions worked because you could hide the background layer layer when it was the only layer in a document in CS5 this is not possible.

Answer 1

Okay, I've found the menu items in the Actions palette menu that cause the pre-packaged actions to be loaded.  I never noticed those before, I suppose, because I never needed them.  Certainly I've been looking at that menu for many years.  That's a bit embarrassing.
Indeed, Neon Edges run on a simple, flat image fails in Photoshop CS5, CS4, and CS3 with this error:
Photoshop versions CS2 through 6.0 (I did not test 7.0 because I never had it) DO run the action without failure, though I can't say that the results in any way remind me of "Neon Edges".
Looking over the Neon Edges action, I have to say that it isn't programmed properly...
Action: Neon Edges
  Make snapshot
   From: Current History State
   Using: full document
  Convert Mode
   To: RGB color mode
  Reset Swatches
  Hide current layer
  Duplicate current layer
  Duplicate current layer
  Glowing Edges
   Edge Width: 1
   Edge Brightness: 15
   Smoothness: 15
  Set current layer
   To: layer
   Mode: overlay
  Set current layer
   To: layer
   Opacity: 60%
  Merge Visible
Why would one want to hide a layer, then duplicate it and try to operate upon it?
In fact, the earlier versions of Photoshop AREN'T actually hiding the layer, they are just failing to hide the background layer without any complaint.  The new version pops up an error message to let you know you've done something wrong.  I think that's progress.
Your earlier point, however, in another thread about the packaged actions not actually working and Adobe missing it during testing was right on target.
-Noel