Adobe photoshop Cs6 64bit

I downloaded and installed the Adobe Photoshop Cs6 beta, I can not install the 64bit version. My OS Windows 7 64 bit. I would like to know how can I solve this issue? See attached file.

I get the EXACT error message on my system. The errors read as follows:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050, DW062 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 25 error(s), 0 warning(s)
----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
----------- Payload: {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
----------- Payload: {246C4B99-19F7-4475-9787-5FF8595B86D7} AdobePDFL x64 CS6 10.9.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
----------- Payload: {B2D792AF-F407-4EFA-9A03-3F2A476146F6} AdobeTypeSupport x64 CS6 11.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
----------- Payload: {55F0AFED-606D-476A-A07A-134291002FBA} Photoshop Camera Raw 7 (64 bit) 7.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
----------- Payload: {2977B860-8183-49FE-AD78-755357258E5F} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
----------- Payload: {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
----------- Payload: {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
----------- Payload: {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
----------- Payload: {3051A555-09FD-4122-B21C-8C8261617864} Adobe Photoshop CS6 Core_x64 13.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token UserTemplates
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Adobe Bridge CS6 (64 Bit): Install failed
ERROR: DW050:  - AdobePDFL x64 CS6: Install failed
ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
ERROR: DW050:  - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050:  - Photoshop Camera Raw 7 (64 bit): Install failed
ERROR: DW050:  - Required Common Fonts Installation x64: Install failed
ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050:  - Adobe Player for Embedding x64 3.3: Install failed
ERROR: DW050:  - AdobeCMaps x64 CS6: Install failed
ERROR: DW050:  - AdobeTypeSupport x64 CS6: Install failed
ERROR: DW050:  - Adobe Linguistics CS6 x64: Install failed
ERROR: DW050:  - Photoshop Camera Raw 7: Install failed
ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
For the record, my system is a:
Windows 7 Professional 64-bit with all updates/service packs
System Model
BK170AA-ABA HPE-210y HP Pavilion Elite
8 GB RAM
Processor
AMD Phenom(tm) II X4 945 Processor, 3000 Mhz, 4 Core(s), 4 Logical Processor(s
BIOS Version/Date
American Megatrends Inc. 5.09, 1/22/201
159 GB free on the install hard drive [C Drive]
Video Adapter: ATI Radeon HD 5450
I have tried several times, turning off Norton's firewall & AV as well as closing other active programs with the exact results as indicated.
What is causing the problem?

Similar Messages

  • Adobe Photoshop Cs6 64bit installation trouble.

    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050, DW062 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 25 error(s), 0 warning(s)
    ----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
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    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050, DW062 ...
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    Hi ,
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    Then try installing PS again it should work.
    Regards,
    Ashutosh

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    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...
    -------------------------------------- Summary --------------------------------------
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       AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
       adobe_caps.dll   Adobe CAPS   6,0,29,0  
       AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
       aif_core.dll   AIF   3.0   62.490293
       aif_ocl.dll   AIF   3.0   62.490293
       aif_ogl.dll   AIF   3.0   62.490293
       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
       ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
       BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
       boost_date_time.dll   DVA Product   6.0.0  
       boost_signals.dll   DVA Product   6.0.0  
       boost_system.dll   DVA Product   6.0.0  
       boost_threads.dll   DVA Product   6.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
       CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
       data_flow.dll   AIF   3.0   62.490293
       dvaaudiodevice.dll   DVA Product   6.0.0  
       dvacore.dll   DVA Product   6.0.0  
       dvamarshal.dll   DVA Product   6.0.0  
       dvamediatypes.dll   DVA Product   6.0.0  
       dvaplayer.dll   DVA Product   6.0.0  
       dvatransport.dll   DVA Product   6.0.0  
       dvaunittesting.dll   DVA Product   6.0.0  
       dynamiclink.dll   DVA Product   6.0.0  
       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
       filter_graph.dll   AIF   3.0   62.490293
       hydra_filters.dll   AIF   3.0   62.490293
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       image_compiler.dll   AIF   3.0   62.490293
       image_flow.dll   AIF   3.0   62.490293
       image_runtime.dll   AIF   3.0   62.490293
       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
       LogSession.dll   LogSession   2.1.2.1640  
       mediacoreif.dll   DVA Product   6.0.0  
       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CS6   CS6  
       Plugin.dll   Adobe Photoshop CS6   CS6  
       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
       PSArt.dll   Adobe Photoshop CS6   CS6  
       PSViews.dll   Adobe Photoshop CS6   CS6  
       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       TfFontMgr.dll   FontMgr   9.3.0.113  
       TfKernel.dll   Kernel   9.3.0.113  
       TFKGEOM.dll   Kernel Geom   9.3.0.113  
       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
       wu3d.dll   U3D Writer   9.3.0.113  
    Required plug-ins:
       3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Accented Edges 13.0
       Adaptive Wide Angle 13.0
       ADM 3.11x01
       Angled Strokes 13.0
       Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Bas Relief 13.0
       BMP 13.0
       Chalk & Charcoal 13.0
       Charcoal 13.0
       Chrome 13.0
       Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Color Halftone 13.0
       Colored Pencil 13.0
       CompuServe GIF 13.0
       Conté Crayon 13.0
       Craquelure 13.0
       Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Crop and Straighten Photos Filter 13.0
       Crosshatch 13.0
       Crystallize 13.0
       Cutout 13.0
       Dark Strokes 13.0
       De-Interlace 13.0
       Dicom 13.0
       Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Diffuse Glow 13.0
       Displace 13.0
       Dry Brush 13.0
       Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Embed Watermark 4.0
       Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Extrude 13.0
       FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Fibers 13.0
       Film Grain 13.0
       Filter Gallery 13.0
       Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Fresco 13.0
       Glass 13.0
       Glowing Edges 13.0
       Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Grain 13.0
       Graphic Pen 13.0
       Halftone Pattern 13.0
       HDRMergeUI 13.0
       IFF Format 13.0
       Ink Outlines 13.0
       JPEG 2000 13.0
       Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Lens Blur 13.0
       Lens Correction 13.0
       Lens Flare 13.0
       Liquify 13.0
       Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Mezzotint 13.0
       Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Mosaic Tiles 13.0
       Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Neon Glow 13.0
       Note Paper 13.0
       NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Ocean Ripple 13.0
       Oil Paint 13.0
       OpenEXR 13.0
       Paint Daubs 13.0
       Palette Knife 13.0
       Patchwork 13.0
       Paths to Illustrator 13.0
       PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Photocopy 13.0
       Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Pinch 13.0
       Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Plaster 13.0
       Plastic Wrap 13.0
       PNG 13.0
       Pointillize 13.0
       Polar Coordinates 13.0
       Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Poster Edges 13.0
       Radial Blur 13.0
       Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Read Watermark 4.0
       Reticulation 13.0
       Ripple 13.0
       Rough Pastels 13.0
       Save for Web 13.0
       ScriptingSupport 13.0.1
       Shear 13.0
       Silver Efex Pro 2 2,004
       Silver Efex Pro 2 2,004
       Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Smart Blur 13.0
       Smudge Stick 13.0
       Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Spatter 13.0
       Spherize 13.0
       Sponge 13.0
       Sprayed Strokes 13.0
       Stained Glass 13.0
       Stamp 13.0
       Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Sumi-e 13.0
       Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Targa 13.0
       Texturizer 13.0
       Tiles 13.0
       Torn Edges 13.0
       Twirl 13.0
       U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Underpainting 13.0
       Vanishing Point 13.0
       Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Water Paper 13.0
       Watercolor 13.0
       Wave 13.0
       Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Wind 13.0
       Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       ZigZag 13.0
    Optional and third party plug-ins:
       Alien Skin Autolayer 4 4.0.0
       BackgroundFilter NO VERSION
       Camera Raw 7.1
       Color Efex Pro 4 NO VERSION
       Color Efex Pro 4 NO VERSION
       Dfine 2.0 NO VERSION
       Exposure 4 4.0.0
       FineStructuresFilter NO VERSION
       HotPixelsFilter NO VERSION
       Knoll Light Factory 3.1
       Nik Selective Tool 2.1.3.17710
       ShadowsFilter NO VERSION
       Sharpener Pro 3.0: (1) RAW Presharpener 3.0.8.17631
       Sharpener Pro 3.0: (2) Output Sharpener 3.0.8.17631
       SkinFilter NO VERSION
       SkyFilter NO VERSION
       StrongNoiseFilter NO VERSION
    Plug-ins that failed to load: NONE
    Flash:
       Mini Bridge
       Kuler
    Installed TWAIN devices: NONE

    I have issues with PS CS6 and much smaller program files (less than 100mbs) but your problems may have less to do with programming bugs, many though there be, in PS CS6, than basic computer/OS issues.
    Your files are so large (7gbs?) that you may be incurring problems with memory handling on your system due to hardware issues, OS issues or both.
    In the real world most motherboards cannot stably use more than 16gbs of memory. Try removing RAM down to 16gbs and see if that improves stability. Google that if you do not believe me. You will not lose any performance, any may actually gain stability, going to dual channel memory using two instead of three slots.
    Run a memory diagnostic, a complete version that may take several hours to run, to see if any of your RAM is defective. Before doing that make sure all your RAM modules are properly seated in their slots.
    Install a second hard drive, offload as many files as you can to it and defragment your main hard drive (defragment it no matter what it reports about fragmentation).
    In truth in the real world neither Windows or Mac OSancient can use more than 8gbs RAM--and motherboards rarely are stable with more than 16gbs of installed RAM-- so contiguous hard drive space remains important, particularly for very large files. Also regardless of how much hardware RAM you have Windows will preferentially default to the hard drive for virtual memory for some routine processes. If all your RAM is functioning well you may want to completely turn off virtual memory in Windows but overall machine stability may be problematic. Fortunately, unlike Photoshop, Windows will run stably with virutal memory on a secondary hard drive.
    You have way too much RAM. Most studies show that Photoshop performance does not change once you get past just 4gbs of RAM, regardless of whether the OS or program is 32 or 64 bits.
    So many Photoshop processes are single threaded so that regardless of how much RAM you have all the image data has to pass through one of the processor cores of your CPU. If you do not believe me look up those tests of performance with varying the RAM and varying the CPU: PS is a CPU dependent program despite Adobe's laudable but unstable use of the GPU to attempt parallel processing of image data.
    All versions of Windows have finite resources for handling memory which files of your size may exceed. You should turn off any and all un-needed background programs and processes, including antivirus (unplug the network cable if you are paranoid). You may have to go to System Configuration to make sure memory/resource hogging programs don't load (e.g. anything referring to Itunes, Adobe reader, Microsoft Office). Look at the processes running with Task Manager and research what you can safely shut down.
    Finally consider the fundamental cause of most repeated system crashes: failing power supply or failing hard drive (if your RAM passes tests).

  • Adobe Photoshop CS6 tries to open Bridge with deleted CS4?

    After upgrading to Windows 8 on two computers with same CS6 Premium installed programs...the desktop is showing "C:\Program Files\Adobe\Adobe Photoshop CS4 (64bit)\ Photoshop.exe" when I try to move image from Bridge CS6 to Photoshop CS6 (No problems on the laptop - works fine there). So I'm assuming it is not Win 8 that is the problem but rather the file extention...and alas, I a tad afraid to fiddle with it. If someone can tell me how to change where Bridge is trying to move image...to.

    Hi again, it appears now when I try to open a pdf document with Photoshop CS6 the dreaded “Photoshop CS4” shows up again. And of course there is no association for this program as it has been removed. Why Bridge CS6 would connect to that at all is beyond me. I changed all the extensions that had Photoshop (no CS info) to Photoshop CS6 in the Edit/Preferences but frankly I’ve no idea which extension refers to the conversion from PDF to PSD file. I was afraid to change it to ‘default’ (as it said changes would be permenant) as I’m not sure how Win8 has designated CS4 rather than CS6

  • Adobe Photoshop cs6 problem - it closes after ''move tool'' button

    After I push Move Tool button I cannot use any of the buttons bellow in that tool bar, when I try any button after it on closes the program with windows error ''adobe photoshop cs6 has stopped working''
    os: win 7 64bits.
    other adobe installed : adobe dreamweaver cs6

    OK, it seems to have been narrowed down to the video driver, or to its settings.
    What make and model video card do you have?
    What is the number and date of the installed driver?
    For OpenGL, what are your performance settings?
    Good luck,
    Hunt

  • Have mac book pro 5,5 version 10.6.8 i need to get adobe photoshop cs6 32bit or 64 bit which one do i get for mac?

    Have mac book pro 5,5 version 10.6.8 I need to get adobe photoshop cs6 do I get 32bit or 64bit?

    There should be only one version for the Mac, but it you have to choose then use 64-bit.

  • Photoshop CS6 64bit has stopped working

    Details as follows:
    Event Viewer:
    Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
    Exception code: 0xc0000005
    Fault offset: 0x000000000003cb98
    Faulting process id: 0x19ec
    Faulting application start time: 0x01ce4d4dc079aa6d
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: fe64122d-b940-11e2-b5ef-c86000c5d65e
    Windows 7, 32GB, 64bit system
    I have already tried:
    Reseting PS preferences, reinstalling PS, updating all my drivers, renaming the plugin folder temporarily.
    Some other people with the same problems:
    http://forums.adobe.com/message/3165008
    http://forums.adobe.com/message/4561493
    http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_64 _crashes_while_loading_ntdll_dll_error
    http://www.errordetails.com/575/ntdll-dll-error-when-opening-a-file-in -photoshop
    The weird thing is the other 64 bit Adobe stuff works fine, hopefully Adobe can fix whatever cause it
    Please help, thanks

    keyjonathan wrote:
    …Faulting application name: Photoshop.exe, version: 13.0.0.0…
    You haven't applied any of the Photoshop updates.  No one should be running that old, obsolete buggy version of Photoshop.
    keyjonathan wrote:
    …Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    I'm merely pointing this out so that those more conversant with Windows (one of which I am definitely not) can explain how that faulting module path can lead to the SYSTEM32 directory when the 64-bit Ps binary is running.  Being a Mac user myself, I have no insight into this, a similar occurrence of which I pointed out in another recent thread with the same flag without being able to explain it.
    Message was edited by: station_two

  • Constant Adobe Photoshop CS6 Crashes

    Hello there, today I have been experiencing multiple crashes from my Adobe Photoshop CS6 Extended program.
    I am running a Windows 7 64bit computer, and just get the message, "Adobe Photoshop CS6 Extended has stopped working" and no crash report is given to me or saved that I know of.
    I reset my preferences, but that did not fix the issue. It is also probably not a performance issue, I have 64gb`s of ram and an Nvidia 680 gpu, plus Photoshop has worked fine for me for a long time.
    Before I reset my preferences I thought it may have been a plugin I had called Coolorus, but I disabled it and that didn't help anything.
    When I open Photoshop there is a recovered file from the past of what I was currently working on, I'm not sure if that info helps at all.
    My version of Photoshop CS6 Extended is: 13.0.1 x64. (Not sure if that's the latest version since I don't think CS6 Extended was listed in the update list, and my update manager says there aren't any updates.)
    If I may not be looking in the right places for the crash report please tell me, and if anyone has a resolution with just this info, please tell me (pretty sure it's not enough though.)
    Thank you for the help! ^^

    Thank you so much, here are a few:
    Faulting application name: Photoshop.exe, version: 13.0.1.34, time stamp: 0x5269b25c
    Faulting module name: Photoshop.exe, version: 13.0.1.34, time stamp: 0x5269b25c
    Exception code: 0xc0000005
    Fault offset: 0x0000000001725cc5
    Faulting process id: 0x20a4
    Faulting application start time: 0x01cfa839ca540198
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Report Id: db6ef037-1433-11e4-b5dd-00268334144b
    Details in XML:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 
    - <System> 
    <Provider Name="Application Error" />  
    <EventID Qualifiers="0">1000</EventID>  
    <Level>2</Level>  
    <Task>100</Task>  
    <Keywords>0x80000000000000</Keywords>  
    <TimeCreated SystemTime="2014-07-25T19:42:49.000000000Z" />  
    <EventRecordID>23134</EventRecordID>  
    <Channel>Application</Channel>  
    <Computer>xXCintra</Computer>  
    <Security />  
    </System>
    - <EventData> 
    <Data>Photoshop.exe</Data>  
    <Data>13.0.1.34</Data>  
    <Data>5269b25c</Data>  
    <Data>Photoshop.exe</Data>  
    <Data>13.0.1.34</Data>  
    <Data>5269b25c</Data>  
    <Data>c0000005</Data>  
    <Data>0000000001725cc5</Data>  
    <Data>20a4</Data>  
    <Data>01cfa839ca540198</Data>  
    <Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe</Data>  
    <Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe</Data>  
    <Data>db6ef037-1433-11e4-b5dd-00268334144b</Data>  
    </EventData>
    </Event>
    Another one:
    Faulting application name: Photoshop.exe, version: 13.0.1.34, time stamp: 0x5269b25c
    Faulting module name: Photoshop.exe, version: 13.0.1.34, time stamp: 0x5269b25c
    Exception code: 0xc0000005
    Fault offset: 0x0000000001725cc5
    Faulting process id: 0x1f68
    Faulting application start time: 0x01cfa83264b07954
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Report Id: 08674e05-1427-11e4-b5dd-00268334144b
    And one more:
    Faulting application name: Photoshop.exe, version: 13.0.1.34, time stamp: 0x5269b25c
    Faulting module name: Photoshop.exe, version: 13.0.1.34, time stamp: 0x5269b25c
    Exception code: 0xc0000005
    Fault offset: 0x0000000001725cc5
    Faulting process id: 0x1650
    Faulting application start time: 0x01cfa830f7866978
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Report Id: 5c710954-1425-11e4-b5dd-00268334144b

  • I can't open Bridge and Mini Bridge from Photoshop CS6 (64bit)

    I can't open Bridge CS6 64(Bit) and Mini Bridge from Photoshop CS6 (64bit), I get an error message (APPCRASH ). I can open only Bridge (32bit) as a stand alone program.
    Operating system Windows 7 (64bit).

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Mylenium

  • Photoshop CS6 64bit doesn't open. I have the creative cloud, worked fine before updating?

    Event Viewer:
    Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
    Exception code: 0xc0000005
    Fault offset: 0x000000000003cb98
    Faulting process id: 0x19ec
    Faulting application start time: 0x01ce4d4dc079aa6d
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: fe64122d-b940-11e2-b5ef-c86000c5d65e
    Windows 7, 32GB, 64bit system

    Any other possible solutions? I've tried googling for answers and every thread has suggestions that I've tried:
    updated graphics and printer drivers, update Windows 7, reset preferences, rename plugin folder temporarily to see if that's the problem but I still can't fix it, the original posters of the threads never post what solved it (if it ever was)
    Some other people with the same problems:
    http://forums.adobe.com/message/3165008
    http://forums.adobe.com/message/4561493
    http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_64_crashes_while_loadi ng_ntdll_dll_error
    http://www.errordetails.com/575/ntdll-dll-error-when-opening-a-file-in-photoshop
    The weird thing is the other 64 bit Adobe stuff works fine, hopefully Adobe can fix whatever cause it
    Please help, thanks

  • I cannot sign in to Adobe Photoshop CS6

    I cannot sign in to Adobe Photoshop. I have installed it twice, restarted my pc a couple of time but every time I come to the sign in， the busy icon at the bottom of the sign in screen runs and the sign in form greys out a little, but no sign in text box appears. It just comes up with an error to say that my clock is set wrong and that my permanent-on internet is not on.

    Hi,
    has a solution been found to this issue? I am having the same, or a similar problem. I downloaded the Photoshop CS6 beta a couple of weeks ago, but never activated it...I went on vacation.
    Today, when I launched the program, it gives me the "Sign In Required" window, but when I click the sign in button, it tells me I am not connected to the internet or that my system clock is incorrect.
    I can connect to the internet just fine, and my system clock is correct. I checked my host file per the instructions on a couple of the links listed above, but it has no entries in it at all- all the commented out default comments are there, but there are no active addresses listed.
    I cannot ping the activate.adobe.com or practivate.adobe.com servers, but both resolve to IP addresses. I am not running a proxy, and my firewall is not blocking anything. If I go to https://activate.adobe.com/ in a webbrowser, I get a blank page with the title "Welcome", which leads me to believe that I can connect to the activation server.
    I've never touched any of my certificate settings so they should just be default, and I don't have the proxy box checked in the IE settings (Internet Connections).
    I'm running Windows 7 Home Premium with SP1 on a 64bit machine.
    I can successfully reach these URLs:
    https://www.adobe.com/
    https://www.acrobat.com/
    https://ims-na1-beta1.adobelogin.com/renga-idprovider/resources/img/logos.png - I get the logo.
    https://ims-na1.adobelogin.com/ connects, but the page is blank. The title bar shows the Acrobat icon and the URL.  
    https://ims-na1.adobelogin.com/status
    gives me a JBoss message: HTTP Status 404 - /status
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    www.adobe.com/go/offline_activation, which redirects to http://www.adobe.com/special/errorpages/404.html
    The oobelib temp log reads like this:
    2012-04-05 20:57:40 [3972]  OOBELib: *************OOBELib Session Starts*************
    2012-04-05 20:57:40 [3972]  OOBELib: Version 6.0.0.83,6.0
    2012-04-05 20:57:40 [3972]  OOBELib: AdobeIALClient 1.0 Release (build 1.0.4.1) initializing session...
    2012-04-05 20:57:40 [3972]  OOBELib: (re)load Local Dispatch Table status-[0].
    2012-04-05 20:57:40 [3972]  OPMWrapper: Failed in getting value for key in OPMGetValueForKey
    2012-04-05 20:57:40 [3972]  OOBELib: Failed to get Proxy username in OPM DB
    2012-04-05 20:57:40 [3972]  AXFBLicensing: All function pointers successfully retrieved
    2012-04-05 20:58:30 [3972]  OOBELib: OOBELibImpl::CommitPCD STARTED
    2012-04-05 20:58:30 [3972]  ServiceLoader: looking for library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6\adobe_upgrade.dll
    2012-04-05 20:58:30 [3972]  ServiceLoader: Found library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6\adobe_upgrade.dll
    2012-04-05 20:58:31 [3972]  OOBELib: OOBELibImpl::CommitPCD ENDED
    2012-04-05 21:21:10 [3256]  Adobe Silent Activator: ***********Silent Activator Launched = 6.0.0.83,6.0 ************
    2012-04-05 21:21:10 [3256]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
    2012-04-05 21:21:10 [3256]  SLCoreService: Service construction took 0.0 ms and succeed.
    2012-04-05 21:21:10 [3256]  PCDService: PCD Service in non-threaded mode
    2012-04-05 21:21:10 [3256]  AXFBLicensing: All function pointers successfully retrieved
    2012-04-05 21:21:10 [3256]  Activation: ProcessXMLFile : XML File successfully parsed!
    2012-04-05 21:21:10 [3256]  Activation: LEID=Photoshop-CS6-Win-PR DLEID=Photoshop-CS6-Win-PR ELEID=Photoshop-CS6-Win-PR LOCALE=en_US APPAMT = C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AMT DAMT = C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\AMT_Driver
    2012-04-05 21:21:10 [3256]  HEADLESS MODE: HEADLESS MODE is : LaunchMode_UI
    2012-04-05 21:21:10 [3256]  PCDService: No value for key [SN] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
    2012-04-05 21:21:10 [3256]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
    2012-04-05 21:21:10 [3256]  SLCoreService: Syncing to license store...
    2012-04-05 21:21:10 [3256]  SLCoreService: Found client mkey.
    2012-04-05 21:21:10 [3256]  SLCoreService: Loading license references...
    2012-04-05 21:21:10 [3256]  SLCoreService: Found 1 license file(s)
    2012-04-05 21:21:10 [3256]  SLCoreService: Parsing license file [202773629.lic] succeed.
    2012-04-05 21:21:10 [3256]  SLCoreService: License store synchronization took 53.2 ms and succeed.
    2012-04-05 21:21:10 [3256]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
    2012-04-05 21:21:10 [3256]  Activation: SA functionality for pre-chrome mode
    2012-04-05 21:21:10 [3256]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
    2012-04-05 21:21:10 [3256]  SLCoreService: Service destruction took 1.1 ms and succeed.
    2012-04-05 21:21:10 [3256]  Adobe Silent Activator: Checking for other cached SA jobs....
    2012-04-05 21:21:10 [3256]  PCDService: PCD Service in non-threaded mode
    2012-04-05 21:21:10 [3256]  PCDService: Failed to read value for key [DATA] in hive [SAFILELIST] from cache : 769
    2012-04-05 21:21:10 [3256]  Adobe Silent Activator: No cached jobs found !
    2012-04-05 21:21:10 [3256]  Adobe Silent Activator: ***********Silent Activator End*******************
    2012-04-05 21:21:11 [3528]  OOBELib: *************OOBELib Session Starts*************
    2012-04-05 21:21:11 [3528]  OOBELib: Version 6.0.0.83,6.0
    2012-04-05 21:21:11 [3528]  PCDService: PCD Service in non-threaded mode
    2012-04-05 21:21:11 [3528]  OPMWrapper: Failed in getting value for key in OPMGetValueForKey
    2012-04-05 21:21:11 [3528]  OOBELib: Failed to get Proxy username in OPM DB
    2012-04-05 21:21:11 [3528]  AXFBLicensing: All function pointers successfully retrieved
    2012-04-05 21:21:11 [3528]  OOBELib: SetXMLData()
    2012-04-05 21:21:11 [3528]  OOBELib: SetXMLData():NoTrial not found
    2012-04-05 21:21:11 [3528]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
    2012-04-05 21:21:11 [3528]  SLCoreService: Service construction took 0.0 ms and succeed.
    2012-04-05 21:21:11 [3528]  OOBELib: Running in App context
    2012-04-05 21:21:11 [3528]  OOBELib: OOBELib CheckWFType STARTED
    2012-04-05 21:21:11 [3528]  AXFBLicensing: IsProductAndSNLicensedBySuite : Could not get AX/FB Lic details 3..
    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating latest SN
    2012-04-05 21:21:11 [3528]  SLCoreService: Syncing to license store...
    2012-04-05 21:21:11 [3528]  SLCoreService: Found client mkey.
    2012-04-05 21:21:11 [3528]  SLCoreService: Loading license references...
    2012-04-05 21:21:11 [3528]  SLCoreService: Found 1 license file(s)
    2012-04-05 21:21:11 [3528]  SLCoreService: Parsing license file [202773629.lic] succeed.
    2012-04-05 21:21:11 [3528]  SLCoreService: License store synchronization took 38.6 ms and succeed.
    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
    2012-04-05 21:21:11 [3528]  OOBELib: Found Trial Serial. Looking for alternate serial if any.
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [SN] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
    2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
    2012-04-05 21:21:11 [3528]  OOBELib: OOBELib GetLicensingLEID : App LEID is Photoshop-CS6-Win-PR{|}en_US
    2012-04-05 21:21:11 [3528]  OOBELib: OOBELib GetLicensingLEID : FLMap entry found
    2012-04-05 21:21:11 [3528]  OOBELib: OOBELib GetLicensingLEID : LEID to be set is Photoshop-CS6-Win-PR
    2012-04-05 21:21:11 [3528]  OOBELib: Not a case of AX/FB licensing : Photoshop-CS6-Win-PR, 926287011921234454671866
    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating running SN record
    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
    2012-04-05 21:21:11 [3528]  PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519
    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
    2012-04-05 21:21:11 [3528]  OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving
    2012-04-05 21:21:11 [3528]  FlexiSrz: Preparing enigma data...
    2012-04-05 21:21:11 [3528]  SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\AMT_Driver\SLConfig.xml]
    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
    2012-04-05 21:21:11 [3528]  OOBELib: Total License Duration is : 60
    2012-04-05 21:21:11 [3528]  OOBELib: License Duration Left is : -1
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519
    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating driver trial SN record
    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
    2012-04-05 21:21:11 [3528]  PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519
    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
    2012-04-05 21:21:11 [3528]  OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving
    2012-04-05 21:21:11 [3528]  FlexiSrz: Preparing enigma data...
    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
    2012-04-05 21:21:11 [3528]  OOBELib: Total License Duration is : 60
    2012-04-05 21:21:11 [3528]  OOBELib: License Duration Left is : -1
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519
    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating running app trial SN record
    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
    2012-04-05 21:21:11 [3528]  PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519
    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
    2012-04-05 21:21:11 [3528]  OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving
    2012-04-05 21:21:11 [3528]  FlexiSrz: Preparing enigma data...
    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
    2012-04-05 21:21:11 [3528]  OOBELib: Total License Duration is : 60
    2012-04-05 21:21:11 [3528]  OOBELib: License Duration Left is : -1
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519
    2012-04-05 21:21:11 [3528]  SLCoreService: Could not find license from which to get server data
    2012-04-05 21:21:11 [3528]  SLCoreService: GetLicenseServerData failed with error "Invalid Operation: License Not Found (129:17)".
    2012-04-05 21:21:11 [3528]  OOBELib: WF is : First_Launch
    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
    2012-04-05 21:21:11 [3528]  OOBELib: After modification, WF is : First_Launch
    2012-04-05 21:21:11 [3528]  OOBELib: After Modification, SubWF is :
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [LineCV 15] in hive [926287011921234454671866] in cache : 519
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
    2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
    2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
    2012-04-05 21:21:11 [3528]  OOBELib: No dominance list found
    2012-04-05 21:21:11 [3528]  OOBELib: No remembered SN found
    2012-04-05 21:21:11 [3528]  PCDService: No value for key [STORE_URL] in hive [Photoshop-CS6-Win-PR] in master : 10
    2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [Photoshop-CS6-Win-PR] in hive [FA_Set] from cache : 769
    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : FA_Set Not Found
    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Repairing Dom List for Photoshop-CS6-Win-PR
    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
    2012-04-05 21:21:11 [3528]  SLCoreService: Could not find license from which to get user data
    2012-04-05 21:21:11 [3528]  SLCoreService: No value for key [LEID] in user dictionary.
    2012-04-05 21:21:11 [3528]  SLCoreService: No value for key [DLIST] in user dictionary.
    2012-04-05 21:21:11 [3528]  SLCoreService: No value for key [PRECEDENCE] in user dictionary.
    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : LEID DOMLIST PID Empty!
    2012-04-05 21:21:11 [3528]  OOBELib: LEID=Photoshop-CS6-Win-PR
    2012-04-05 21:21:11 [3528]  OOBELib: OOBELib CheckWFType ENDED
    Thanks for any help you can give...
    Message was edited by: MareAstra

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