Adobe Photoshop CS6 won't open
Around a month ago I bought the creative cloud plan. I'm paying $10 a month for Photoshop CS6. A few days ago I tried opening photoshop but it won't open. I found out that I had been using the trial the past month, even though I already bought the whole thing. A selection comes up shortly after I try to open photoshop saying "License this Software". I don't know what that means but when I click on it it asks for a serial number. When I bought the creative cloud plan it emailed me a few times confirming my order and thanking me for using creative cloud and everything, but it doesn't say a thing in any of them about a serial number. So I tried doing one last thing.
I went to the Adobe website and went to the apps section and selected Photoshop. I hit download and the Creative Cloud App in the top right of my desktop (I think it's called the menu bar, but I'm not exactly sure) opens up but won't load. I select the apps section but there's a blue loading circle that tells me it's loading but it won't stop. I waited 30 minutes the other day and it still didn't load. And yes my internet connection has been fine lately. I tried restarting my computer, closing other apps and everything else but it still won't load. Thanks for the help guys and please ask if you have any questions about my problem.
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
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A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
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adobe_caps.dll Adobe CAPS 6,0,29,0
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ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
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aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
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boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
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Adaptive Wide Angle 13.0
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Crosshatch 13.0
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Maximum 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Mean 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Measurement Core 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Median 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Mezzotint 13.0
Minimum 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
MMXCore Routines 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
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Photoshop 3D Engine 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Picture Package Filter 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Pinch 13.0
Pixar 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Range 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Skewness 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Sumi-e 13.0
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Targa 13.0
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Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
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Variations 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
WIA Support 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
ZigZag 13.0
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ICO (Windows Icon) NO VERSION
Plug-ins that failed to load: NONE
Flash:
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Cut and Slice me
Kuler
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Process: Adobe Photoshop CS5 [410]
Path: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier: com.adobe.Photoshop
Version: ???
Code Type: X86-64 (Native)
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Responsible: Adobe Photoshop CS5 [410]
User ID: 502
Date/Time: 2015-02-28 10:26:04.011 -0800
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 122448A4-6468-AC79-8B51-E4BB5509F0E7
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
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dyld: launch, loading dependent libraries
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Library not loaded: @executable_path/../Frameworks/adobe_caps.framework/Versions/A/adobe_caps
Referenced from: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
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Binary Images:
0x7fff6b2ed000 - 0x7fff6b320817 dyld (239.4) <7AD43B9B-5CEA-3C7E-9836-A06909F9CA56> /usr/lib/dyld
Model: MacBookPro11,1, BootROM MBP111.0138.B11, 2 processors, Intel Core i5, 2.8 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.7f4 15112, 3 services, 15 devices, 1 incoming serial ports
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USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: iPhone
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
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Report Text:
Process: Adobe Photoshop CS6 [4041]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier: com.adobe.Photoshop
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [371]
Responsible: Adobe Photoshop CS6 [4041]
User ID: 502
Date/Time: 2014-06-02 10:38:35.888 -0400
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 6164A238-F280-BEBA-FABE-A0525AB6BA29
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
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dyld: launch, loading dependent libraries
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Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
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/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8S haredExpat: stat() failed with errno=20
/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8S haredExpat: stat() failed with errno=20
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0x7fff8969e000 - 0x7fff8a214ff7 com.apple.AppKit (6.9 - 1265.20) <D2A7AF23-0FEA-3D7D-9CF5-B4E262224577> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8deba000 - 0x7fff8e114ffd com.apple.security (7.0 - 55471.14.4) <1D5DA20E-DB48-3E1D-9BF5-BAA694192B25> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8f2f9000 - 0x7fff8f307fff com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8fc80000 - 0x7fff8fc80fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8fd03000 - 0x7fff8fe9fff3 com.apple.QuartzCore (1.8 - 332.3) <72003E51-1287-395B-BCBC-331597D45C5E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff90006000 - 0x7fff901ebfff com.apple.CoreFoundation (6.9 - 855.16) <A63E680E-E4B2-368B-8564-9DBE0D8DDB91> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff90261000 - 0x7fff902cdfff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 3.1 GHz, 16 GB, SMC 1.72f5
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3034332E413031472020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3034332E413031472020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: Hub
USB Device: iPod
USB Device: Generic USB Hub
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: USB to ATA/ATAPI Bridge
USB Device: USB Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 25.1Reinstalling resolved the issue. In case others are having the same issue, here is some more detail on this.
After a hard drive failure, I had to restore my machine from a Time Machine backup. After that Photoshop would not launch. All other Master Collection CS6 apps were working, except Photoshop.
When I tried to reinstall from the DVD, while installation was in progress (several steps after supplying and verifying my License Key), it would give an error message that my copy of the CS6 is counterfeit and installation would stop.
After talking to Adobe Tech Support on the phone, I uninstalled Photoshop, downloaded the trial version of CS6 from online (here is the link - Other downloads), then installed Photoshop from this download instead of my factory supplied DVD. This time, the installation went through and I was able to launch Photoshop after installation.
No activation was requires since other CS6 apps were already activated in the machine. -
Adobe Photoshop 10 won't open to a double click.
When I changed from XP to W-7 not long ago, I was told that I'd have to upgrade from Adobe Elements to Elements 10. I did that, but have not been as pleased with Elements 10 as I was with the original Elements I got with my Olympus C-3020 camera several years ago. Now, my Adobe Photoshop 10 will not open to a double-click. How can I make it respond?
hi, rlb103 ,
welcome to the forum.
it might be that your finder got hung up. then indeed, restart the finder as described by kmac1036 .
However, the finder should never quit or hang. so, if it is indeed the finder, than this is not correct, and might need more attention.
There might be another thing: that the "double-clicking-speed" is wrongly adjusted. Got to "System Preferences" (under the apple menu), click "Trackpad", and adjust the "double-clicking-speed". Does it help?
if it doesn't help, please post back! with more info.
Thomas -
Adobe illustrator CS6 won't open on MacBook Pro with OS 10.6.8
I just installed CS6 Design and Web Premium on my MacBook Pro running OS10.6.8. InDesign opened fine, but in the dock Illustrator and Photoshop have diagonal lines through them. I tried opening Illustrator and got this message: "You can't open the application Adobe Illustrator CS6 because it is not supported on this type of Mac." My MacBook Pro is 3-4 years old--a 2 GHz Intel Core Duo, 2GB 667 MHz DDR2 SDRAM, Model Identifier: MacBook Pro1,1. I double checked the OS required by CS6 and it's 10.6.8.
System requirements... Multicore Intel processor with 64-bit support
Core Duo processors do not support 64Bit. Essentially, if you can run OS 10.7, then CS6 apps are fine. Your machine won't run 10.7 (due to lack of 64bit support). You need a Core 2 Duo or better. If you do indeed have an Intel Core Duo MacBook Pro, it's much older than 3 or 4 years. The Core Duo MacBookPros were 2006 machines. -
Photoshop cs6 won't open a pic in camera raw
I open photoshop cs6 and go to open. Select the file and then select camera raw and click open but it still opens in Photoshop. I close the file the go to open again but now every file are in light grey meaning I can't select the file to open it. So I have to close photoshop and re-open it and the same problems are happening again. Yesterday everything was totally fine, I changed nothing. I tried doing all the updates on the adobe software but still the same problems. So, I can't open camera raw, and can only open 1 file on Cs6.
If anyone had, know or had read something on that particular problem please let me know. It's very annoying and can't work with it anymore.
Thank you for your time.On a Mac I don't know which directory it should be in.
Camera Raw preferences: Bridge: menu Adobe Bridge/ Camera Raw preferences.
Inhere you can set the wished behavior for tiff. By default it shows tiffs
only in ACR when you choose to do so with right mouse click menu (open in
Camera Raw) or if the Tiff had earlier been altered in ACR, then it opens
automatically in ACR unless you choose not to do so.
About Plug in in Photoshop, Menu Photoshop/ about Plug In -
Adobe Photoshop CS6 tries to open Bridge with deleted CS4?
After upgrading to Windows 8 on two computers with same CS6 Premium installed programs...the desktop is showing "C:\Program Files\Adobe\Adobe Photoshop CS4 (64bit)\ Photoshop.exe" when I try to move image from Bridge CS6 to Photoshop CS6 (No problems on the laptop - works fine there). So I'm assuming it is not Win 8 that is the problem but rather the file extention...and alas, I a tad afraid to fiddle with it. If someone can tell me how to change where Bridge is trying to move image...to.
Hi again, it appears now when I try to open a pdf document with Photoshop CS6 the dreaded “Photoshop CS4” shows up again. And of course there is no association for this program as it has been removed. Why Bridge CS6 would connect to that at all is beyond me. I changed all the extensions that had Photoshop (no CS info) to Photoshop CS6 in the Edit/Preferences but frankly I’ve no idea which extension refers to the conversion from PDF to PSD file. I was afraid to change it to ‘default’ (as it said changes would be permenant) as I’m not sure how Win8 has designated CS4 rather than CS6
-
CS6 will not open and gives me the message: "The specified module could not be found." Any ideas?
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!
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