Adobe Photoshop Elements 11 redemption code trouble.
Hi, I recently bought Adobe Photoshop Elements 11 and it gave me a redemption code and to go to https://redeem.licenses.adobe.com/getserial, but when I typed in my serial number it said "Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code." So what should I do!
contact the retailer you purchased the card from
Similar Messages
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Photoshop elements 12 redemption code not active
I entered the redemption code from a just opened box (purchased some time ago) and response says code is not active. Customer support just sends be me in circles. How can I get the serial number?
I selected Photoshop Elements --> Setting up --> Serial number and
redemption codes --> Redemption code help --> Product box.
I have the card with the redemption code and when I enter it I just get
the response that it is not active and to contact the place where I
bought it. I called Best Buy, they said they activated the software and
I have to call Adobe to make the redemption code active.
These links just send you in circles and are not helpful. -
ADOBE PHOTOSHOP ELEMENTS 7: aucun code avec le produit!!!
J'ai acheté un scanner EPSON V750 Pro. Un CD ROM d'installation d'ADOBE PHOTOSHOP ELEMENTS 7 était joint au scanner mais IL N'Y AVAIT AUCUN CODE permettant d'ouvrir le programme. Ni EPSON, ni ADOBE n'ont accepté de m'aider ce qui est incroyable car ils ont les moyens de me donner un code et j'ai le CD ROM parfaitement officiel et il n'y a aucun piratage!!! Je ne sais que faire et je ne peux utiliser le logiciel... Quelqu'un a-t-il une solution? Merci AL
alainl45938763 a écrit:
Bonsoir,
Et merci pour votre réponse.
En fait, autant que j’aie pu en juger, il n’y avait rien dans la boite du scanner...
Ce que j’ai trouvé inadmissible, c’est que ni EPSON ni Adobe n’aient voulu m’aider en quoi que ce soit alors que cela leur était facile en tant que vendeurs, revendeurs, fabricants liés par contrats, etc, etc...
Ils n’en avaient absolument rien à faire...
Je vais tirer un trait sur cette affaire car, comme vous le dites, ce produit est dépassé...
Cordialement
AL
En fait, si Epson propose un logiciel comme argument de vente supplémentaire et s'il ne donne pas le moyen de l'utiliser, c'est de la publicité mensongère.
Du côté d'Adobe, ils n'ont aucun moyen de vous aider pour le code, mais ils n'assurent pas le support ses anciennes versions. -
Adobe photoshop elements 12 & adobe premier elements 12 redemption code invalid
redemption code on adobe photo shop elements 12 is invalid
Hi JuVé Photography,
Have you tried uninstalling and reinstalling Photoshop Elements 12 completely? Sometimes that error can occur if the current installation became damaged.
You should be able to download the installer again if you need it from here: Download Photoshop Elements products | 12, 11, 10
- Dave -
Photoshop Elements 11; redemption code does not work
I have PS Elements 11, which I purchased some time ago and am now trying to install. Let me recount the fun I've had:
1. I came to the window requesting the serial number.
2. I found the redemption code and logged onto your site to get the serial number.
3. I found I needed to register in order to get to your activation page, so I registered.
4. I entered the redemption code and got this message: The code you entered is invalid. Please try again.
5. I triple checked every character and tried again; still no go.
6. I re-entered but this time used lower case letters; still no go.
7. Went back to your site for help; none of the remedies worked, unless you think going around in circles is helpful.
8. Clicked on Contact Us.
9. Was sent to this community, which I could not access until I registered.
10. Found a thread that addressed this same problem, albeit it was PS Elements 12. The writer's experience mirrored mine exactly. The final message in the thread advised the writer to follow a link.
11. I clicked on the link, hoping to find an e-mail address or active chat room, but instead I was rerouted to the community!
I am at my wit's end trying to get help. Please help, but please, in the name of Zeus, do not give me a link that just takes me back to your community or your "trouble-shooting" pages. Been there, done that. I need real help here.
Thanks,
J. NuttleAfter some serious hunting I finally found a link for live chat (that hunting also included switching to Internet Explorer where I had been using Chrome; I don't know if that's what made the difference). I gave the person at chat my redemption code; soon they came back and told me they had validated the code.
I went to the code redemption page and put in the code, and AGAIN it came back invalid! A second visit to chat yielded a similar promise, but with instructions to go to my Adobe ID page and check for the serial number there, under Products and Plans. I went there, checked Products and Plans, and found no serial number.
I was borderline homicidal at this point.
Still on the ID page, out of desperation I clicked on the Other Products link, and there, FINALLY, I found the serial number. It worked when I ran the install program, and now PS 11 Elements is up and running on my computer.
I would compare getting a serial number to PS 11 Elements to trying to find the Ark of the Covenant, except that finding the Ark is a cinch by comparison. I'm sure the difficulties I encountered were not of your making, but were the result of some horrible brain farts of those above you. Thanks for your help.
John -
Photoshop Elements 12 redemption code invalid
I've asked several times but cannot obtain any responses. I do not fully understand how this works I guess. The redemption code on my PSE 12 sleeve does not work. I double checked the code and what I typed and they are the same. The error message says that I need to return to the retailer. What information do they need to give me a valid redemption code? Isn't there a way for me to contact Adobe and provide the information so I can install PSE12 now? I find this bazaar maze of support without obtaining any support frustrating. All I want to do is install PSE12. It should not be so difficult that I spend hours doing it and then spend more hours trying to figure out how I contact Adobe support so I can install a one disk software program. If anyone has any idea how to install the software, please let me know. Thanks!
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Mylenium -
500px Awesome Adobe Photoshop Lightbox deal, redemption code is not working
500px have stopped returning my emails, the redemption sent me a code but it still doesn't work, when I enter it I get this message:
We're sorry. Something seems to be wrong on our end.
Please try again later. If this continues to fail, please contact Customer Support.
500px last said it was an issue with Adobe.Contact support by web chat.
Mylenium -
I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know what to do anymore. I know its non returnable once opened and the package wasnt tampered with when I bought it. im at a loss on what to do
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever way I can re-install the software to the new computer? Thank you.
Hi,
Please go to the link below to download Photoshop elements 11
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
To get your serial number from redemption code click on the link below
https://redeem.licenses.adobe.com/getserial/s/redeem
Thank you,
Mohd. Naseem -
Can't get my serial number on adobe photoshop elements 11, I have my redemption code
I can't get my serial number, by going to www.adobe.com/go/getserial and entering my redemption code as my instruction card tells me to do in the adobe photoshop elements 11 box I bought from best buy.
Please try a different web browser. If you continue to face the same difficulties then I would recommend contacting our support team at http://adobe.ly/yxj0t6.
-
I have my redemption code but can't get the serial number for adobe photoshop elements 12 that I jus
I'm trying to find out my serial number. I have the redemption code but can't get the serial number for adobe photoshop elements 12 that I just purchased
Hi KEsheppard
Please refer the link below to get the help regarding redemption code and the serial number:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Let us know if it helps,
Thanks!
Gurleen Kaur -
My redemption code comes up with this oops message and it tells me my code is invalid I don't know how I paid 100$ for it today brand new! I am so frustrated please help anyone with any information that could help
You need to contact Adobe directly using the link below - only they can deal with redemption codes and serial numbers. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your paperwork available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care -
I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get the serial number, you guys made so difficult.
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
If you still need help...
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
I bought Adobe photoshop element , I have redemption code but I found nowhere to enter it
I bought Adobe Photoshop element and have redemption code but I found nowhere to enter it
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
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