Adobe Photoshop Elements 12 Question

I've purchased Adobe Photoshop Elements 12, completed the installation, but the program will not open. When I go to Adobe's site and log on, my purchase and software serial number is posted. Can't figure out what's to try next.

Hi Florida,
Did you encounter any errors during the installation?
What happens when you try to launch the software, does it give any error messages?
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer and then try launch and check.

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You're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
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I have the following questions and hope to get your soonest response:
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Can I install Adobe Photoshop Elements, I bought recently, on my two different computers; one is PC running Windows 7 and the other is iMac running Mac OS 10.6?
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Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR

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Try an alternative download resource...
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yehudaleib
All you should have to do is to go to the Adobe web site http://www.adobe.com.
Sign in with your Adobe ID and Password.
Then go the web page's Search field and type in "My Orders".
Follow the "My Orders" link to your orders, find the order corresponding to the version in question.
There should be an opportunity there to download a new set of installation files.
Do you have your purchased serial number? If not, I am not sure if it will be included in the "My Orders"
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ATR

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Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

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You are going to have to contact Adobe on this one. We are other users.
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Hi. This forum is for beginners trying to learn the basics of Photoshop. I'm moving your question to the Photoshop Elements forum for specialized attention to your situation.

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I installed version 10 and it obviously installed incorrectly. I wanted to create a slideshow and when I click on create it attempts to load and nothing happens it just remains blank. I have tried to uninstall the program and I can't. It does not appear in the list under add remove programs. I have talked to Adobe for hours and still no positive results. I never had a problem with version 9 and now the organizer freezes and I have to log offf and on again. I would love to be able to uninstall the program but I don't know how. I am a senior so please try not to be too technical. I don't know if Adobe has had many problems like this but they are not able to help me. The launch incons are on my desktop and the program works except for the Create functions.

Thank you for taking the time to answer my question.
Date: Sat, 22 Oct 2011 18:34:46 -0600
From: [email protected]
To: [email protected]
Subject: Adobe Photoshop Elements 10
Re: Adobe Photoshop Elements 10 created by Curt Y in Photoshop Windows - View the full discussion
You will probably get a better and faster answer if you post this on the Elemennts Forum. Here is the link. http://forums.adobe.com/community/photoshop_elements
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Adobe Photoshop Elements 12 Question

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