Adobe Photoshop Elements 13 cannot be upgraded. Why was I able to purchase Adobe Premiere Elements 13 and then I am not able to upgrade it because I live in Trinidad and Tobago, WEST INDIES? I'm Dissapointed and unable to complete a wedding photos job.
There is nothing more to add to my query. Is adobe serious about globalizing all facets of their Photoshop software, Cloud and Revel?
Arthur
Hi Arthur,
I am going to bring this to the attention of the Elements team. Perhaps they can shed some light on the situation.
Glenyse
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My old email is not anymore existing.It was my Apple id. I updated my profile changing enail and password. Unfort. my Iphone did not update my profile and then I can not use my account by it. how can I do to reset my profile on IPhone4
Settings > iTunes and App Store > Apple ID > Sign Out > Sign In with the current Apple ID
Settings > iCloud > (Scroll Down) Delete Account > Sign In with the current Apple ID -
Adobe Photoshop 13.0.1.2 There was an error installing this update. Please quit and try again later.
I received the following message when trying to update for PS CS6 and PS CS6 (64 bit). Does anyone know how to correcte this so it so the update will install? Thank you.
Adobe Photoshop 13.0.1.2
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210See the following help documents for possible solutions:
http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-up dates-ccm.html
http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-dont-install.html -
Adobe Photoshop CS6 Cannot be opened because of a problem
My Photoshop (from my CS6) on Mac would not launch all of a sudden. I get the error title same as the title of this post. I tried clearing my launcher chance as well as re-installing. I am attaching the error report and two screenshots here. Any help would be appreciated.
Report Text:
Process: Adobe Photoshop CS6 [4041]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier: com.adobe.Photoshop
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [371]
Responsible: Adobe Photoshop CS6 [4041]
User ID: 502
Date/Time: 2014-06-02 10:38:35.888 -0400
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 6164A238-F280-BEBA-FABE-A0525AB6BA29
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedE xpat
Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Reason: no suitable image found. Did find:
/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8S haredExpat: stat() failed with errno=20
/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8S haredExpat: stat() failed with errno=20
Binary Images:
0x7fff6ce94000 - 0x7fff6cec7817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
0x7fff85fe8000 - 0x7fff862e6fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff87697000 - 0x7fff876deff7 libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib
0x7fff8969e000 - 0x7fff8a214ff7 com.apple.AppKit (6.9 - 1265.20) <D2A7AF23-0FEA-3D7D-9CF5-B4E262224577> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8deba000 - 0x7fff8e114ffd com.apple.security (7.0 - 55471.14.4) <1D5DA20E-DB48-3E1D-9BF5-BAA694192B25> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8f2f9000 - 0x7fff8f307fff com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8fc80000 - 0x7fff8fc80fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8fd03000 - 0x7fff8fe9fff3 com.apple.QuartzCore (1.8 - 332.3) <72003E51-1287-395B-BCBC-331597D45C5E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff90006000 - 0x7fff901ebfff com.apple.CoreFoundation (6.9 - 855.16) <A63E680E-E4B2-368B-8564-9DBE0D8DDB91> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff90261000 - 0x7fff902cdfff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 3.1 GHz, 16 GB, SMC 1.72f5
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3034332E413031472020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3034332E413031472020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: Hub
USB Device: iPod
USB Device: Generic USB Hub
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: USB to ATA/ATAPI Bridge
USB Device: USB Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 25.1Reinstalling resolved the issue. In case others are having the same issue, here is some more detail on this.
After a hard drive failure, I had to restore my machine from a Time Machine backup. After that Photoshop would not launch. All other Master Collection CS6 apps were working, except Photoshop.
When I tried to reinstall from the DVD, while installation was in progress (several steps after supplying and verifying my License Key), it would give an error message that my copy of the CS6 is counterfeit and installation would stop.
After talking to Adobe Tech Support on the phone, I uninstalled Photoshop, downloaded the trial version of CS6 from online (here is the link - Other downloads), then installed Photoshop from this download instead of my factory supplied DVD. This time, the installation went through and I was able to launch Photoshop after installation.
No activation was requires since other CS6 apps were already activated in the machine. -
I was on a a different Apple ID and I logged out because they didn't want me on there anymore so I figured out how to make one and now it's not letting me upgrade or download anything. I rebooted my iPhone 5, iOS 7.0.4 multiple times nothing fixed my problem.
I was on a a different Apple ID and I logged out because they didn't want me on there anymore so I figured out how to make one and now it's not letting me upgrade or download anything. I rebooted my iPhone 5, iOS 7.0.4 multiple times nothing fixed my problem.
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I am a professional photographer of many years standing and at the moment I have a student for 12 months, who I am teaching how to use various Adobe programs, but to introduce her to video editing, I have purchased Adobe Premier Elements 13 which is less complicated than the Premier Pro that I use. The program works perfectly, except for one thing.... when adding a title to the short video sequence we are working with, if I use a particular font (Metallophile Sp8) which I obtained from my Adobe Typekit, it crashes the program,.... all other fonts work perfectly....can anybody help me please?
clivephoto
What computer operating system is your Premiere Elements 13 running on? And what video card/graphics card does this computer use?
From your description, can I assume that this Mettallophile Sp8 font is being recognized by Premiere Elements 13 to the extent
that it can be seen and remains seen in Titler's list of font choices - even after the crashes?
If you opened a new project, imported nothing, and created a text title in the Titler with this Mettallophile Sp8 font, does the program crash?
Please review the following which discuss fonts and Premiere Elements and determine if anything in it helps.
Fonts & Crashes with Titler
Let us start here and then decide what next.
ATR -
I need to do the finial step to activate elements 12. For some reason my keyboard will not allow me to print letters, only numbers. Since the code that is required for the final step requires both numbers and letters I'm not able to complete .
If the code has letters it's not a serial number, but a redemption code that you use to get a serial number:
Redemption Code Help -
I bought a cd with Lightroom 5. After installation and registration I am not able to use 'help' function and I cannot update the software. Is anyone able to give me a hint how to handle it?
Thank you in advance
arlHi Keith, sorry for my late reply.
Surely I am able to connect to the help function when Icontact the website
of AdobeLR5.The problem is as follows,
When I open LR5 on my computer and work with it and try to open the help
function in the software, I don't get it.
When I bought the CD I was naiv enough to believe that I get an independent
working software. I learned in the meantime, that the seller does not allow
to work with, without being connected to them.
I don't believe that I am paranoid, but I like to buy something and use it
without to inform the supplier that I do it. Otherwise I could have bought
the license fpr LR5 via internet.
Best regards
Karl
2015-01-02 13:42 GMT+01:00 kglad <[email protected]>:
I bought a cd with Lightroom 5. After installation and registration I
am not able to use 'help' function and I cannot update the software. I
anyone able to give me a hint how to handle it? Thank you ind advance Karl
kglad <https://forums.adobe.com/people/kglad?et=watches.email.outcome>
marked Keith_Reeder
<https://forums.adobe.com/people/Keith_Reeder?et=watches.email.outcome>'s
reply on I bought a cd with Lightroom 5. After installation and
registration I am not able to use 'help' function and I cannot update the
software. I anyone able to give me a hint how to handle it? Thank you ind
advance Karl
<https://forums.adobe.com/thread/1669640?et=watches.email.outcome> as
helpful. View the full reply
<https://forums.adobe.com/message/7059196?et=watches.email.outcome#7059196> -
Message: The operation can't be completed because an unexped error occurred (error code-50).
This appears when I'm copying a file to the drive and then I wasn't able to edit to my drive.
Then this morning I can't open my project file. I get this message: The project appears to be damaged, it cannot be opened.
What should I do!??
I have moved my project onto 2 different external hard-drives now.Hi There,
After looking around for this error, it seems to be related to OS, we would recommend you to contact Apple support for this.
Thanks,
Atul Saini -
Bought Photoshop CC and Lightroom 5 but not able to download
bought Photoshop CC and Lightroom 5 but not able to download. while the creative cloud kept update of Photoshop CC but I'm unable to open it.
do you have a 64 bit os?
if yes, use a different browser.
if no, those apps are 64 bit only. -
I have I pad 2, and I recently reset my password. And now I am not able to upgrade my old apps. Usually it will not ask apple password, but now it's asking password and when I type the password ir says the password is wrong. What would be the problem?
If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I have a Iphone 4, upgraded to ios 5 with itunes 10.5 Since doing upgarde to both Itunes and Iphone I am not able to add individual songs from my itunes library to my Iphone. I get a grey listing of the song and the sync symbo but it is not moving. Nothing appears on my phone screen. So not able to add music to my phone and its driving me nuts.....
iOS 7 requires iTunes 11.1.
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hi, i created and bought a 74 pages book on iPhoto that costs me around 96 euros. It was delivered with a all 2 pages badly printed. It is not acceptable that there is no quality control at this level of price.I am very disappointed and won't buy again!!!
except this major point i must admit the quality is quite good , but a bick lack of quality control and a customer disapointed at the end.
On the internet site it is not possible to send it back. So apple doesn't want to take in account that they mail sometimes fail, and want to satisfy their customer, because you have no other choice that accepting it.
best regardsYes it is returnable.
http://store.apple.com/us/help/returns_refund
That's for the US, there's a similar one for your country. -
The Flash Player is not running but it is there and it is enabled and Active X is not checked. The Player version is 16.0.0.305. I have the latest ie11 and the latest W8.1. I have used the Adobe tool to delete the Flash and subsequently I have updated or reloaded Flash using your updater. I have gone into IE options and insured that the settings are supportive of Flash. The Adobe mini Flash test program on your site says it not enabled or Active X is enabled - not true - all is set as it should be. I have gone through your forums but to no avail. I've looked in MS forums but nothing that made any difference. What's going on and what can I do about it?
Try using Firefox. Flash usually works on Firefox when it won't on Safari. I noticed that the Safari does not show the same version as Firefox does. Iwonder if that could be the problem. Safari on the left shows 10.1, Firefox show 10.3
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hi guys, I was presented with iPhone and then I rewrote the program, but right now, the ability to such a problem ..... want username and password
I don't understand. What "program" do you mean, and what do you mean by "rewrote"? If you mean that the iPhone has Activation Lock - that is, you restored the iPhone and now it's asking for the previous owner's Apple ID and password to activate the device - then you will need that information, or you'll need to get the previous owner to remove the device from his/her iCloud account:
http://support.apple.com/kb/PH2702
If you can't reach the previous owner or he/she is unwilling to cooperate, then the device is unusable by you.
Regards.
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