Adobe Photoshop Elements 13: "sign in to activate" says I'm offline but I am connected to the internet

I have purchased and installed this into my computer. When it tells sign-in to activate it says I'm off-line BUT I AM connected to the internet.

Since it is currently supported and customer care handles activations, I'll give you this link: Contact Customer Care
If you need forum assistance, go here: Photoshop Elements

Similar Messages

  • My Adobe Photoshop Elements 7.0 (Editor) function has suddenly stopped working. Windows cannot seem to solve the problem. Any anwers

    I receive Adobe updates on a regular basis without any problems. The other day, my Adobe Photoshop Elements 7.0 (Editor) function has suddenly stopped working. Windows cannot seem to solve the problem. I can open all the other function buttons without any problems just not the most important one which is the Editor Function. Has anyone experienced this situation and knows what to do?

    Did you tried uninstalling and then installing it again?
    Ankush

  • Hello, I am having a slight issue. When I opened my adobe photoshop elements 9, I received a message saying "This Application has requested the Runtime to terminate it in an unusual way." It then tells me to contact support, and I'm wondering what I shoul

    Hello, I am having a slight issue. When I opened my adobe photoshop elements 9, I received a message saying "This Application has requested the Runtime to terminate it in an unusual way." It then tells me to contact support, and I'm wondering what I should do. Thanks!

    Hi ,
    Do you remember if you  have installed some software prior to this issue?
    Delete programs you never use.
    If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause may be the disabled hardware drivers. You may narrow down the
    causes in Device Clean Boot.
    Device Clean Boot
    =================
    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.
    2. Expand "Sound, video and game controllers".
    3. Right click on your sound card and then click "Properties.
    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.
    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices
    such as video adapter are not available to be disabled.
    Tracy Cai
    TechNet Community Support

  • How can I install Adobe Photoshop Elements Update 9.0.3 after I get a message that Installation has failed and the solution is not in troubleshooting or forums?

    My Photoshop Elements 9 stopped working a couple of weeks ago. When I clicked the PSE button nothing happened. I tried this several times over a few days and it still failed. I uninstalled the program and re-installed it. It worked well. Then I tried to install the Update 9.0.3. The download was almost successful. When it was about to show 100% successful for the download, an error message said the installation had failed and that I should try later. I tried this many times over a few days and the same result occurred. I tried troubleshooting and the answers to questions, but I could not find an answer. I don't know where to go to see if anybody has answered my question. How can I install Update 9.0.3?
    Colin Hansen

    Try downloading and installing the 9.0.3 updater from here:
    mac
    Adobe - Photoshop Elements : For Macintosh
    windows
    Adobe - Photoshop Elements : For Windows

  • I can't start Adobe Photoshop Elements 12 and I'm also running Windows 8.1 pro. I se only the start menu and when I click on the organizer or editor nothing occurs.

    I bought on-line Adobe Photoshop Elements 12 on 02/06/14. The stallation was easy but know the progamm doesn't start when you click on the orginazer field of the editor.  You see a bleu line for one minute and then nothing ocurs.

    Hi,
    Try creating shortcuts direct to the applications and use them each time.
    Create shortcuts pointing to the following files:-
    Organizer: "C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe"
    Editor: "C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe"
    Please let us know if they work.
    Good luck
    Brian

  • Aperture 3 and Adobe Photoshop Elements 10 problems.

    I have installed Adobe Photoshop Elements 10, which I have setup as plugin for Aperture 3. In Aperture preferences the photos are exported as 8 bit TIFF 300 DPI, no profile and automatically stack new versions selected in general.
    I right click on selected image (version) in Aperture and select edit with Elements, this create another version of the same photo in Aperture but increasing size from say 5MB to around 40MB.   The Elements programme opens in Elements editor but the selected image is not there, I can only drag it in from Aperture.   I then edit the image, then click save, it open a box save as and to a wierd folder like Uwvo2vg  etc.   I click save, get message saying it will overwrite file of same name, click save  using a unique name.   When I go back to Aperture, the edited file is not there and when I search for the unique name, nothing comes up.

    I had somewhat similar problems running Elements 10 as external editor, but under 10.6.8. The simplest fix is to send .psd's instead of .tiff. You can change that in preferences.
    If you must use .tiff (I do, becaues PTLens doesn't like psd) you have to change the file extension to .tiff in the save dialog. Elements saves as .tif and Aperture saves as .tiff. Notice the number of 'f' at end of extension.
    Here's what was happening to me, which is a little different:
    • when you send to external editor, Aperture saves a .tiff and opens it in in Elements
    • you do your work and close the file
    • Elements saves as .tif, and so doesn't overwrite the Aperture tiff.
    • Aperture doesn't know the .tif exists so it shows you the un-edited .tiff that if made at the beginning
    I get around this at the save dialog in Elements. Basically Elements goes into a Save As kind of dialog, so if I add the extra 'f' at the end, Elements asks if I want to over-write the existing file, and when I say yes the changes show in Aperture.
    If you open Elements and go to 'Recent Files' (or something like that), you can see the .tif and .tiff files together. If you delete the .tiff and add the extra 'f' to the Elements .tif, the changes will show in Aperture.
    What you shouldn't be doing is changing the name of the file in Elements. For the edits to show in Aperture you need to save the file with the same name and change the extension to .tiff. The file that Elements saves must have exactly the same name as the one Aperture made, because that's the file that Aperture knows about.
    If you do a library database repair, Aperture will find these .tifs and add them to the library, but they won't be where they should be. The show up in a recovered file folder at the bottom.
    Note that Elements 8 didn't have this kind of trouble. And note that I'm not running Lion, so some of the behaviors I describe may be different that what Lion users see.

  • Uninstalling Adobe Photoshop Elements 10

    Today I tried to install Adobe Photoshop Elements 10.  I have Windows 7 on my computer, but I mistakenly started with  Disc 1.    I started to uninstall so that I could start over with Disc 2 as directed for Windows 7.  However, partway through the uninstall, the directions stated that, before uninstalling, I should make sure that I had deactivated and removed any serial numbers used when installing the software on this machine.    HOW DO I DEACTIVATE AND REMOVE THE SERIAL NUMBERS???

    Hi,
    This link will guide you through the deactivation process: Deactivate your product.
    Hope this helps.

  • I cannot download Adobe Photoshop Elements II?

    I cannot download Adobe Photoshop Elements II, everytime I try, it says "Below mentioned application has failed to install:Shared Technologies," what can I do to get this program to install?

    Try http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_tech nologies_

  • Will Adobe Photoshop Elements 8 install and run using Windows 8 OS

    Will Adobe Photoshop Elements 8 install and run correctly using Windows 8 OS?

    Hi regnis33,
    Please find the system requirement for installing Photoshop Elements 8: http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-photoshop-elements.h tml
    Regards,
    Romit Sinha

  • "Justify" text in Adobe Photoshop Elements 11

    I'm using Adobe Photoshop Elements 11, and I'm trying to add a text box to my picture where the text is aligned to the edge on both the left and right sides.  So it's not left, right, or center aligned, it's what is called "Justify" in Microsoft Word.  There does not seem to be an icon to pick this in Photoshop Elements 11.  Is there a way to do this?
    Thanks,

    R_Kelly,
    I tried this.  You're right, Shift+Ctrl+F works!  I'm almost there.  What I'm actually working on is the design for the back of a book cover.  The thing I noticed is that the last line of a paragraph, which may only have three words, also gets "Justified" so there's huge spaces between the three words as they get stretched across the screen.  I tried inserting a carriage return after that last sentence and it didn't seem to help.  But I did all this after getting home late from work last night, so I need to play with it some more.
    It's odd that there's no pull down menu or icon selection that lets one "Justify" text in pse 11, even when I'm in the "Expert" mode.  Is it that in purchasing pse I bought a watered down version of photoshop.  Because all of the online tutorials I watch on youtube for different versions of photoshop have many more buttons to choose from on the screen.
    What's also odd, though, is that I designed a cover for a book last year, and I somehow got the text to be justified without this last line "spreading" issue.  I also seem to have hyphens at the right edge when the word needs to be hyphenated (again in order to avoid unsightly spacing between words).  I must be getting old, can't remember how I did that.  I did notice that I can duplicate the layer into my new design and the formatting stayed, so I guess I could do that and just type all of the new content.  It's just odd.
    I'm definitely going to spend more time with the Sift+Ctrl+F, because the capability seems to be there, it's just hidden.
    Thank you. 

  • I had to reload windows and I have lost my Adobe Photoshop Elements 12 & Adobe Premiere Elements, I have the original online PO can I still download fthis software from Adobe and how?

    I had to reload windows and I have lost my Adobe Photoshop Elements 12 & Adobe Premiere Elements, I have the original online PO can I still download fthis software from Adobe and how?

    stepheng
    Do you have the purchased serial number? What computer operating system?
    If you purchased from Adobe direct, you can get download installation files from "My Orders" at the Adobe web site under your Adobe ID and Password (http://www.adobe.com).
    Alternatively, you can use the following Adobe document with links to the downloads....
    Other downloads
    Also, from the following web site as a tryout into which you insert your purchased serial number during installation
    Adobe Photoshop Elements 12 Direct Download Links, Premiere too | ProDesignTools
    To avoid Access Denied message, follow carefully the web site's "Note: Very Important Instructions".
    Just in case note...make sure installation files are for your computer operating system 32 vs 64 bit. Two files (.exe and .7z)
    Any questions or need clarification, please do not hesitate to ask.
    Please let us know the outcome as your schedule permits.
    Thank you.
    ATR

  • Uninstall Adobe Photoshop Element 9 \ Adobe ExtendScript Toolkit CS5

    Silent uninstall | Photoshop Elements 9
    hi everyone, I hope I could find an answer to my problem here:
    I have a volume licence for adobe photoshop elements 9.0, and I'm trying to uninstall it silently.
    I've read the documentation here: http://kb2.adobe.com/cps/876/cpsid_87681.html but I still can’t uninstall the Adobe ExtendScript Toolkit CS5. Anybody knows what’s the command to uninstall Adobe ExtendScript Toolkit CS5.
    This is the command I’m using install the Adobe Photoshop Elements 9:
    Start /wait C:\"Adobe Photoshop Elements 9"\Setup.exe /UL1033 /V"SERIALNUMBER=XXXX-XXXX-XXXX-XXXX-XXXX-XXXX"
    This is the command I’m using to uninstall Adobe:
    start /w Msiexec /x {007F778D-F15C-4EAB-AE92-071D21FAF632} NOT_STANDALONE=1 /qn
    start /w Msiexec /x {433EACD8-4747-4A6A-826A-FFA9F39B0D40} NOT_STANDALONE=1 /qn
    start /w MsiExec.exe /x {F302F4F0-588D-6501-1ACF-BE3FDCC9135D} /qn
    cd "c:\Program Files\Common Files\Adobe\OOBE\PDApp\DWA"
    setup.exe --mode=silent --deploymentFile="C:\Program Files\Common Files\Adobe\Elements9STIorPSE\ElementsSTIInstaller.remove.xml"
    rmdir /s /q "c:\Program Files\Common Files\Adobe\Elements9STIForPSE"
    anyone has any idea please please please let me know!
    thanks!
    Jose

    This command will uninstall PSE10 silently -
    To uninstall ESTK or other plug-n use Step-4. [These steps are for PSE10 ,apply version as 9 accordingly in commands]
    Uninstall PSE-10 in silent mode
    Open the command prompt in the administrator mode.
    (Windows XP) Choose Start > Run. Enter cmd in the Run window, and press OK.
    (Windows 7 and Windows XP) Click Start (Windows-Logo), and type "cmd". Press [Shift]+[CTRL]+[ENTER].
    Run the following command to uninstall Photoshop Elements.Verify that the Photoshop Elements 10 folder has been removed from the Program Files folder after running the command.
      start /wait Msiexec /x { EE549AF9-8FAA-4584-83B2-ECF1BC9DC1FF} NOT_STANDALONE=1 /qn 
    After the uninstallation is complete, run the following command to uninstall Elements Organizer. Verify that the Elements 10 Organizer folder has been removed from the Program Files folder after running the command.
    start /wait Msiexec /x {22D3A614-482C-444A-932C-9DA1B8ECDFD2} NOT_STANDALONE=1 /qn
    After Elements Organizer has been uninstalled, run the following commands to uninstall STIs (ACR, APE, ESTK). The following procedure assumes that you are using the C drive as your boot drive. Modify the command accordingly if you are using a different drive.
      cd "Program Files\Common Files\Adobe\OOBE\PDApp\DWA" 
    setup.exe --mode=silent --deploymentFile="C:\Program Files\Common Files\
    Adobe\Elements10STIForPSE\ElementsSTIInstaller.remove.xml"
    Finally, run the following command:
    rmdir /s "C:\Program Files\Common Files\Adobe\Elements10STIForPSE"

  • My new Adobe Photoshop elements will not let me register. What do i do?  Also, the disc will not release from my computer.

      I just purchased Adobe Photoshop elements 10.  I just installed it.  it works, but when I go to register it, it refuses me.
    A;lso the Photoshop 10 disc is stuck in my computer.  it will not eject.
    Please help
    Judith.

    Photoshop is a program, Adobe is the company that sells it.
    Somebody taking your money does not proof you have purchased a legitimate license …
    While this may well have nothing to do with your issues you should post on the proper Forum and provide other relevant information (OS, hardware, …).

  • How to Uninstall Adobe Photoshop Elements 11

    Can anyone help me sort out a command line to remove Adobe Photoshop Elements 11 silently please

    What I mean is to uninstall it with a single script from the command line
    For example install this silently I can use this:
    Setup.exe /UL1033 /V"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx COUNTRY=44"
    and it works fine.
    To remove the package I want to use something similar to this, with some other switches
    “C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DWA\Setup.exe” -–mode=silent –-acton=uninstall -–deploymentFile=”%TEMP%\remove.xml”
    This above script only works partly as you still have to push buttons to go forward. I want to make it totally silent so it can deployed to corporate environment with deployment tools like SMS or SCCM.

  • Getting an "Adobe Photoshop Elements" "Updating..." Window

    Every now and then (always when I'm in a hurry) I get a Window that pops up in the organizer that has the title "Adobe Photoshop Elements" and a message "Updating..." and a progress bar. Most of the time it zips right through to 100% but sometimes (like right now) it takes a long time - like over an hour!!!
    Anyone have an idea of what it's updating?
    I've looked at the resource monitor and it looks like the file PhotoshopElementsOrganizer.exe has over a hundred files (photos) open and reading from them. Is it rebuilding thumbnails or something in the DB?
    Also, not sure if it's related but I use the Media Center plugin to view slideshows. Is it somehow messing things up - maybe clearing the thumbnails?
    I'm running Vista Home Premium. Intel Quad Core [email protected] 4GB ram and a Raid 5 disk array.

    Dave,
    A number of people have reported this issue:
    http://www.adobeforums.com/webx/.59b6ed35/3?14@@
    http://www.adobeforums.com/webx/.59b67c1b
    http://www.adobeforums.com/webx?128@@.59b4f4ab
    It appears to be related to watched folders. Try disabling all watched folders by unchecking File > Watch Folders > Watch Folders. If that doesnt work, you can try turning off the service Active File Monitor that implements watching see one of the threads above for how to do that.
    Please post back if either of those works.

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