Adobe Photoshop installer failed to initialise
I am trying to install a trial of adobe photoshop CS6 which I have downloaded from the adobe website. However, I seem to be getting an issue with the installer. Here is my ETRECheck if it is any help.
EtreCheck version: 1.9.12 (48)
Report generated 14 July 2014 13:16:05 BST
Hardware Information:
MacBook Pro (Retina, 15-inch, Late 2013) (Verified)
MacBook Pro - model: MacBookPro11,3
1 2.3 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel Iris Pro - VRAM: (null)
Color LCD 2880 x 1800
NVIDIA GeForce GT 750M - VRAM: 2048 MB
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 2:54:22
Disk Information:
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.42 GB (463.63 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Anywhere
Kernel Extensions:
[loaded] com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Launch Daemons:
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
Launch Agents:
[running] com.sophos.uiserver.plist Support
User Launch Agents:
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
[loaded] com.valvesoftware.steamclean.plist Support
User Login Items:
iTunesHelper
Fantastical
Mail
Caffeine
Google Drive
Alfred
Internet Plug-ins:
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
2% WindowServer
2% fontd
1% Google Chrome
0% Google Drive
0% InterCheck
Top Processes by Memory:
655 MB iTunes
180 MB SophosScanD
164 MB WindowServer
147 MB InterCheck
147 MB Finder
Virtual Memory Information:
7.28 GB Free RAM
4.83 GB Active RAM
2.68 GB Inactive RAM
1.20 GB Wired RAM
2.33 GB Page-ins
0 B Page-outs
As a relatively new user to the Mac OSX, by new I mean I have only has it a week, I am pretty unsure on how to do this.
Would I just go to
~/Applications
/Library/Application Support
in the finder and create the folders Adobe? How would I give them full control?
Similar Messages
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I have Photoshop Elements 10 and Premier Elements 10 installed on my PC. Both were installed from discs that I bought a few years ago. I recently purchased the upgrade (by download) for both applications to version 13. In accordance with the (scant) instructions received by email, I downloaded the four files required from the Adobe site. I subsequently ran the .exe files, which in turn created directories on my PC, including set-up.exe files for both applications. When I run the setup files, I get an error message stating that the installer failed to initialise. The error message advised me to download the Adobe Support Advisor to detect the problem. That tool does not exist. I then sought assistance from the Abobe support site, initially using the hyperlink suggestions, which were of no use, then using the chat function. The operator kept trying to get me to do something with something called 'Creative Cloud'; which I am not familiar with, and do not use. He then instructed me to download and run a CS5 cleaner tool; however, none of the choices offered by that tool include my issue, or either Photoshop Elements or Premier Elements. I am reluctant to uninstall version 10 of the programs in case I end up losing the lot and therefore wasting even more money than the purchase price for this upgrade.
All I want to do is upgrade my two applications from version 10 to version 13. I have paid the requisite fee but it clearly does not work. I appear to have totally wasted my money. Can anyone please tell me how to get it to work? I do not want to have anything to do with the so-called ‘Creative Cloud’ as I have no idea what it is, and I do not want to lose what I already have (and have paid for previously).
I have tried for a few days to access the so-called 24/7 chat assistance but appeared to have been locked out as every time I try to access it, I get a message that the (24/7) chat is closed. Adobe has taken my money for a product that does not work, and also refuse to help me fix it.
I am very frustrated with a product I bought that does not work, and a 24/7 support service that clearly is not 24/7, and which refuses to assist me. Can anyone PLEASE tell me how to get this to work? Rod.Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha -
Photoshop CS6 Installer failed to initialise?
I have just bought a student copy of Photoshop CS6 Extended, and whenever I try to install it I get the message - ' Installer failed to initialise'.
I am running OSX Mountain Lion, on a 2012 Macbook Air. I have tried installing on a new user, as well as using the Adobe Support Advisor (No Problems detected) - I have also tried using the 'Creative Suite Cleaner Tool' to remove any old things. It still doesn't work. I don't have any other Adobe Programs currently installed.
I couldn't find any helpful advice in the other forum posts so I made my own.I have the same issue. Also running mountain lion.
this is the PDApp.log
i have tried changing permissions as seen from another post but nothing seems to be working.
Wed Sep 26 13:41:12 2012
[INFO] Setup - Build Version - 6.0.335.0
Wed Sep 26 13:41:12 2012
[INFO] Setup - Logging Level verbosity Set to 4
Wed Sep 26 13:41:12 2012
[INFO] Setup - TimeLog: Bootstrapper Start
Wed Sep 26 13:41:13 2012
[INFO] Setup - TimeLog: Start initial checks
Wed Sep 26 13:41:13 2012
[INFO] Setup - Launch Path set to /Volumes/CS6 MstrColl/Adobe CS6 Master Collection
Wed Sep 26 13:41:13 2012
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Wed Sep 26 13:41:13 2012
[INFO] PIM - Build Version - 6.0.335.0
Wed Sep 26 13:41:13 2012
[INFO] PIM - Logging Level verbosity Set to 4
Wed Sep 26 13:41:13 2012
[INFO] PIM - Build Version - 6.0.335.0
Wed Sep 26 13:41:13 2012
[INFO] PIM - Logging Level verbosity Set to 4
Wed Sep 26 13:41:13 2012
[INFO] PIM - CREATE PIM Instance ...
Wed Sep 26 13:41:13 2012
[FATAL] PIM - Error could not create PIM Common Folder Path... /Users/Chris_Mac_Pro/Applications/Adobe/OOBE/PDApp/
Wed Sep 26 13:41:13 2012
[FATAL] Setup - Unable to create PIM object
Wed Sep 26 13:41:13 2012
[INFO] Setup - TimeLog: End initial checks
Wed Sep 26 13:42:30 2012
[INFO] Setup - ================= Exiting Installer with Code: 0 ================= -
I recently purchased an upgrade to Photoshop CS6. (Dec 9 2014). I have today downloaded the file (Photoshop_13_LS16.7z
This downloaded OK
When I tried to run the file (Winzip) I got the following message
"Installer failed to initialise. Could be due to a missing file. Please download Abobe support adviser."
I tried to do that and it told me Adobe support adviser no longer exists.
Could you please advise a solution.Extract it to a different location inside a dedicated folder and make sure to not destroy the file and folder hierarchy inside the archive. also run the install with sufficient user privielges and security stuff turned off.
Mylenium -
Installer failed to initialise help from Trevor Dennis..gladly
trying to install photoshop cs5, inserting disc I receive error message
"installer failed to initialise" what's happening.
operating Mac 10.9 maverick.Hi Charlie. There are a lot of people a lot more capable than me among the regular posters here. Case in point, I have been struggling to sort out my own problems with what appears to be a pair of wrecked 600Gb Velociraptors in my Projects drive (raid0). I also know very little about the Mac OS.
Ashutosh mentions the Adobe Application Manager, but as far as I know, that is not relevant if installing CS5 from a disk. I would still be very inclined to download a new installation file for CS5 as OSx 10.9 has been throwing up a few problems on this forum, and you need to give yourself the best chance of success.
You can find the files here
http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
Thinking back to when I installed CS5, I can remember getting a bit confused with the installer program, which is probably what Ashutosh is referring to. Save yourself grief, and read these instructions before you start. I know instructions are the last resort, and reading them challenges your rep as a 'bloke'...
http://helpx.adobe.com/creative-suite/kb/start-installer-downloading.html
There is a list of issues concering 10.9 here, but only the last directly concerns CS5 (AFAICT)
http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatability.html
Good luck, and you can wish me the same sorting out my dead raid0 - Thank goodness for real time back ups! -
Installer fails to initialise and I have followed the Adobe support advisor suggestions. What could I do now?
Were you able to successfully complete the download process? If the installer is failing to initialize then you will want to review the PDApp.log. You can find more details regarding how to review this log in Troubleshoot CS5 and CS5.5 installation with install logs.
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Adobe Photoshop CS5 fails to launch on OS X Mavericks
I just updated my Mac to Mavericks. Adobe Photoshop CS5 fails to launch. How can I update to the latest version of Adobe Photoshop? What should I check in my configuration to get things working?
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Try resetting your Photoshop Preferences, and then launch it. http://forums.adobe.com/thread/375776
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Adobe Illustrator Installation Failed?
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Purchased a new iMac - installed CS5 CD - message - Installer failed to initialise....
You need to copy all the installer disc to the desktop, Folder by folder. for example, Copy the contents of Payloads folder on Disc 2 to payloads folder of Disc 1, Extension to extensions, etc
Then you will see the setup.app file on the Folder that you created on the desktop.
Run that and check. -
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Can't run it again because error message says a copy is already running.
Help!You can try using the full offline Reader installer from
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There are 2 versions of Adobe Flash:
*an '''ActiveX version''' for IE only
*a '''Plugin version''' for most other browsers including Firefox
*On a Windows system, you should always update both individually.
'''''You do not appear to have the Plugin version for Firefox installed. ''''' If you did, in Add-ons > Plugins you would see "Shockwave Flash ''(version)''". If "Shockwave Flash" is there and is disabled, click the "Enable" button.
Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/
*only the most popular/used Plugins are known by this page
*page will detect only installed, '''''enabled''''' Plugins
'''<u>Install or update Adobe Flash</u>'''<br />
#'''<u>Using Firefox</u>''', go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
#*http://get.adobe.com/flashplayer
#When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit)
#Click or double-click on the file you just saved to your desktop
#*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
#*The "Install" button in the lower right corner will now be highlighted, click it.
#*The installation is quick.
#Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
#To update/install the ActiveX version for IE '''''only''''', repeat the process, '''<u>but use IE to go to the above website</u>'''.
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox] -
How do move my existing Adobe Photoshop installation to a new computer, given that my old computer died, and I cannot deactivate.
Call Adobe Customer Service to deactivate.
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Adobe Download Assistant failed to initialise
Hello,
I am trying to install Adobe Photoshop Elements and Premium Elements from a disc that I purchased yesterday but when I double-click on install the Download Assistant starts to run and then fails with 'Failed to Initialise'. I've run the Adobe Support Advisor and it says there are no issues. I've also tried to located the log files for this install, but there is nothing in the log relating to this install as far as I can see, but I'm not expert. Please can someone help me. Thank you.Here is the last entry from my logfile if that helps.
Tue Jan 29 21:51:31 2013 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: /Users/deb_ashby/Applications/Adobe/OOBE/PDApp//core/PDApp.app/Contents/MacOS/PDApp
Tue Jan 29 21:51:31 2013 [FATAL] Setup - Unable to launch PDApp
Tue Jan 29 21:51:41 2013 [INFO] Setup - Exiting Installer with Code: 0
Tue Jan 29 21:51:41 2013 [INFO] PIM - PIMSqlite closeDB status 0
Tue Jan 29 21:51:41 2013 [INFO] PIM - PIMSqlite closeDB status 0
Tue Jan 29 21:51:41 2013 [INFO] PIM - FREE PIM Instance ... -
I RAN ADOBE SUPPORT ADVISER AND IT SAID
cpsid_90243r4: Error DW020 or DW050 occurs during installation - Creative Suite 5.5, Flash CS5.5, Flash Builder 4.5
My laptop's running on windows vista home premium, sp2,32bit
Intel(R) Core(TM)2 Duo CPU T7700 @ 2.40GHz 2.40GHz
RAM 2GB
PHOTOSHOP STOPS DOWNLOAD AT 38% AND HERE’S THE ERROR
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 46 error(s), 45 warning(s)
WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5.1 Core_x64
This parent relationship is not satisfied, because this payload is not present in this session.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------
ERROR: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80071A30.
ERROR: Install MSI payload failed with error: 1603 - Errore irreversibile durante l'installazione.
MSI Error message: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80071A30.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {9158FF30-78D7-40EF-B83E-451AC5334640} Adobe Photoshop CS5.1 Driver 12.1.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed
ERROR: DW050: - Microsoft_VC90_ATL_x86: Install failed
ERROR: DW050: - Microsoft_VC90_CRT_x86: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Microsoft_VC80_ATL_x86: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 International English Language Pack_AdobePhotoshop12-en_GB: Install failed
ERROR: DW050: - Adobe XMP Panels CS5: Install failed
ERROR: DW050: - Photoshop Camera Raw: Install failed
ERROR: DW050: - Adobe Extension Manager CS5.5: Install failed
ERROR: DW050: - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS5.5: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Mini Bridge CS5.1: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed
ERROR: DW050: - Microsoft_VC90_MFC_x86: Install failed
ERROR: DW050: - Adobe Linguistics CS5: Install failed
ERROR: DW050: - PDF Settings CS5: Install failed
ERROR: DW050: - AdobeTypeSupport CS5: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS5.5: Install failed
ERROR: DW050: - AdobeColorEU CS5.5: Install failed
ERROR: DW050: - Microsoft_VC80_CRT_x86: Install failed
ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_GB: Install failed
ERROR: DW050: - AdobeColorJA CS5.5: Install failed
ERROR: DW050: - AdobeOutputModule: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: DW050: - Microsoft_VC90_MFCLOC_x86: Install failed
ERROR: DW050: - AdobePDFL CS5: Install failed
ERROR: DW050: - AdobeCMaps CS5: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed
ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - Microsoft_VC80_MFC_x86: Install failed
ERROR: DW050: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - AdobeColorNA CS5.5: Install failed
ERROR: DW050: - AdobeJRE: Install failed
ERROR: DW050: - AdobeColorVideoProfilesCS CS5.5: Install failed
ERROR: DW050: - Suite Shared Configuration CS5.5: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Support: Install failed
ERROR: DW050: - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failedhi
exit code 6 is an install error which you are getting
http://kb2.adobe.com/cps/843/cpsid_84332.html
please check the above link, that might help you
hope it helps
Thanks and Regards
AnIsH -
Adobe CS2 installation failed on macbook air
I am trying to install Adobe Photoshop CS2 on Macbook air, but when the installation goes the half way, system generates a message, "installation failed, please contact the manufacturer". Could you please help me to resolve the issue. thank you
Assuming it is not an OS compatibility issue (which it may well be), you would not be able to activate it anyway. The activation servers for CS2 and earlier are dead and gone.
See the page in the link below. Follow the directions carefully. And see if that works for you.
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
--OB
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