Adobe Photoshop Lightroom has encountered a problem and needs to close. (ver 1.4.1)

I completed a search for this problem here and other forums, and found very useful information, however, I still need help. My laptop is an HP Pavillion dv1000, Intel Centrino, Windows XP, 1.24G of RAM; Camera is a Canon 5D, shooting JPEG only.
After a couple of weeks enjoying a vacation in the Caribbean, it was time to load all the new pics in the computer. I removed the card from my camera and using windows explorer, downloaded all pics in MyPictures folder. I created a new folder for this trip, and while I was there, I decided to reorganize several folders from previous trips. I renamed and moved folders around, deleted pictures, etc. (I believe that all the changes that I made created my problem.)
Once I finished all the changes with my folders, I launched Lightroom (ver 1.4.1) with the idea of synchronizing the folders and start working on my new pictures. After apx 8 seconds, I got the message: Adobe Photoshop Lightroom has encountered a problem and needs to close.  We are sorry for the inconvenience.
After a google search, I found a lot of potential answers to my problem, including this one, which I tried:
"It might also be worth trying a temporary test catalog, just to see whether it's specific to that catalog. To do so, go to File menu > New Catalog and create a new catalog somewhere easy - Desktop perhaps - and just try importing a few photos into that test catalog and see if you can get it to freeze. I'm wondering if the catalog's been damaged slightly by that initial unexpected close, and if so, we'll see if we can get that sorted out for you."
I did exactly that (created a test catalog) and I don't get the error. I am not clear on what does that mean. Could you help me understand it? What do I need to do to use my old catalog? Is it damaged? How can I fix it? Did I loose all the work that I did in my previous pictures?
If I go back to my original catalog, I still get the error.
Thank you in advanced for your assistance.
Tony

Tony,
Here's something you might try:
Create a new, empty catalogue and try File->Import from catalog... and specify your broken one as input. With luck the damage will be left behind.
If that doesn't work, try deleting or renaming your preferences file. Look here for its location.
And if that doesn't work, try deleting or renaming your presets folder. See that same website for details.
Let us know how you make out.
Hal

Similar Messages

  • Adobe Photoshop CS2 has encountered a problem and needs to close.

    Just starting to get this error on open in CS2 after a few months of smooth sailing on a new system (below). CS2 now cannot open. It started occasionally and increased. Tried reinstalling. Tried deleting the PS config files and same error. Any suggestions?
    Here's a sysinfo paste of my system.
    Nick
    XP pro SP2
    Small Bus. Server network node
    Profile- Username.DOMAIN
    PHOTOSHOP
    Photoshop CS2 (upgrade from ver. 6)
    C:\Program Files\Adobe\Adobe Photoshop CS2\9.0
    MB - ASUS P5K-E
    Disk C: 819 GB Available, 931 GB Total, 819 GB Free
    Disk D: 96 GB Available, 232 GB Total, 96 GB Free
    Intel ICH8R/ICH9R SATA RAID Controller
    Physical Memory 2048 MB Total, 1149 MB Free
    Virtual Memory 4740 MB Total, 3900 MB Free
    PageFile Name \??\C:\pagefile.sys
    PageFile Size 800 MB
    PageFile Name \??\D:\pagefile.sys
    PageFile Size 2047 MB
    One Physical Processor / 2 Cores / 2 Logical Processors / 64 bits
    Intel Core2 Duo CPU E8400 @ 3.00GHz
    Video1: ATI Radeon HD 3800 Series
    Video2: ATI Radeon HD 2400 PRO
    Memory Capacity 2048 MBytes
    Slot 1
    Corsair
    CM2X1024-8500C5D
    1024 MBytes
    DDR2-800 (400 MHz) running 1066
    64 bits
    Voltage SSTL 1.8V
    Slot 3
    Corsair
    CM2X1024-8500C5D
    1024 MBytes
    DDR2-800 (400 MHz) running 1066
    64 bits
    Voltage SSTL 1.8V

    Just ran memtest and received no errors. This more or less clears the hardware. I have no idea how to proceed. Does adobe offer any direct support for this sort of problem?

  • "Adobe Photoshop CS5 has encountered a problem and needs to close."

    I get this error everytime I try to launch Photshop CS5. The startup screen appears but it stops at "Starting Plugins... Scripting support", then it gives that message^(along with don't send and send error report, of course).
    Specs:
    XP Pro SP3
    E6750 dual core cpu(has 64bit support)
    nVidia GeForce 9500gt 1gb
    3gb ddr2 ram
    Alright, hopefully someone can help with this.
    Thanks.

    Reinstalled everything and it still gives the same error.
    Edit: I used the akami download manager, does that have anything to do with it? Would manually installing it be better?

  • Adobe photoshop cs5 has encountered a problem and needs to close. we are sorry for the inconvenience

    I tryed unstalling it and then restall it and i tryed ccleaner to clean the register and nothing is working and i had it working but when i closed it and updated my computer for updates it did not work again this is annoying cause i got the free trail version so please anyone help me out

    Open you Event Log and see what the defaulting module is.  It could be PS, drivers, conflicting program, corrupted load of program, or any number of things.

  • Photoshop CS6 has encountered a problem and needs to close

    I just download cs6 photoshop, I can successfully download the program but when I try and open it up I get an error that tells me "Adobe Photoshop CS6 has encountered a problem and needs to close.  We are sorry for the inconvenience."  I uninstalled photoshop and re installed it hopping this would work but it didn't.  This is the error signature that is pulling up. also ran adobe support advisor and it found no problems. My system is xp version 2002 with service pack 3

    Not much luck I'M afraid tried to understand all that was there this is all I could come up with, dose it help at all?
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 70 68 6f   ure  pho
    0018: 74 6f 73 68 6f 70 2e 65   toshop.e
    0020: 78 65 20 31 33 2e 30 2e   xe 13.0.
    0028: 30 2e 30 20 69 6e 20 70   0.0 in p
    0030: 68 6f 74 6f 73 68 6f 70   hotoshop
    0038: 2e 65 78 65 20 31 33 2e   .exe 13.
    0040: 30 2e 30 2e 30 20 61 74   0.0.0 at
    0048: 20 6f 66 66 73 65 74 20    offset
    0050: 30 31 32 33 37 38 62 62   012378bb
    0058: 0d 0a                     ..     
    Just came up with this also;
    OS Name
    Microsoft Windows XP Home Edition
    Version
    5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer
    Microsoft Corporation
    System Name
    HAYWOOD
    System Manufacturer
    Compaq Presario 061
    System Model
    PX786AA-ABA SR1500NX NA530
    System Type
    X86-based PC
    Processor
    x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~1999 Mhz
    BIOS Version/Date
    Phoenix Technologies, LTD  3.14, 3/9/2005
    SMBIOS Version
    2.4
    Windows Directory
    C:\WINDOWS
    System Directory
    C:\WINDOWS\system32
    Boot Device
    \Device\HarddiskVolume2
    Locale
    United States
    Hardware Abstraction Layer
    Version = "5.1.2600.5512 (xpsp.080413-2111)"
    User Name
    HAYWOOD\Compaq_Owner
    Time Zone
    Eastern Standard Time
    Total Physical Memory
    1,024.00 MB
    Available Physical Memory
    352.92 MB
    Total Virtual Memory
    2.00 GB
    Available Virtual Memory
    1.96 GB
    Page File Space
    2.26 GB
    Page File
    C:\pagefile.sys

  • Adobe Photo Downloader has encountered a problem and needs to close. We are sorry for the inconvenience.  Error Code: c0000005  Address: 76f73ac3     I clicked on the OK button and the downloader closed.     I then tried to download from the organizer. I

    Photoshop Elements 12
    Adobe Photo Downloader has encountered a problem and needs to close. We are sorry for the inconvenience.
    Error Code: c0000005
    Address: 75e32f71
    I clicked on the OK button and the downloader closed.
    I did a search on this error code (c0000005) and there seems to be a workaround but no solutions, why is this? I ask that because this problem seems to be years and years old, going back to at least 2005 (do the math that is 10 years).
    I don't even have the Camera hooked up and I get this error on download.  I redownloaded everything and reinstalled.  I allso saw the AVI issues reported with this proble so i updated Quicktime though without the camera being hooked up when I get this error I didn't expect that to work.  I tried support and they wouldn't help because I bought it in March this year.  Pretty frustrating as I have re-purchased Elements about every 2 years.  I think I might need a new CODEC?   I had this problem on an Earlier version And I seem to remember that being the Fix but this may be something completely different

    I finally found that it was missing a picture so the Catalog was "corrupted".  I just deleted the picture and it started working.
    I hate Adobe and their total lack of support - thanks for nothing Adobe .  Also get this - they offered me to upgrade to 13.0 ( My 12.0 is only 6 months old  but they still don't support it on errors.  Only install errors!
    I have upgrade and repurchase this product 4 times now.  I will find something else next time!

  • Error: adobe acrobat elements has encountered a problem and needs to close

    When I right-click to Convert to PDF or Convert to PDF and EMail for .xls, .xlsx, .doc, .docx, .pptx, .ppt, .pub, and .igx items (what I've tried so far), I get the following error: "Adobe acrobat elements has encountered a problem and needs to close".  It works fine on .bmp .tif, .txt, .htm, and .jpg (what I've tried so far).  I am not having problems printing to Adobe to convert, nor am I having problems creating a PDF within a program, and I'm not having problems converting from IE.  I am using Windows XP Professional, Microsoft 2007, and IE 7.  My Adobe product is Adobe Acrobat X Pro Version 10.1.2.  What can I do to resolve this problem?  Thanks.

    No, I don't have an older version.  I did a search on my C drive for anything that has a name of Acrobat Elements and came up with the following: (I'm hoping you can see this)

  • Adobe Flash CS5 has encountered a problem and needs to close

    Hi,
    I have two laptops. I have installed Adobe Flash CS5 in my first laptop (Windows XP). When I start the application, it shows the following message:
    "Adobe Flash CS5 has encountered a problem and needs to close"
    I have installed the Flash CS5 in my second laptop and it worked fine.
    Error signature:
    AppName: flash.exe AppVer: 11.0.0.485 ModName: updaternotifications.dll
    ModVer: 1.0.0.64 Offset: 0006a8dc
    Can anybody help?
    Thanks.
    Housea

    try this also
    1. Reset preferences:
    To reset on Windows, delete:
    C:\Documents and Settings\username\Local Settings\Application Data Adobe\Flash CS4\
    C:\Windows\system32\Macromed\Flash\FlashAuthor.cfg
    To reset on Mac OS X, delete:
    /Users/username/Library/Preferences/Flash CS4 Preferences
    /Users/username/Library/Preferences/Flash 10 MRU
    /Users/username/Library/Preferences/com.adobe.flsh-10.0.plist
    /User/%username%/Library/Application Support/Adobe/Flash CS4/
    /Library/Application Support/Macromedia/FlashAuthor.cfg
    2. Install the latest Flash update if available.
    3. Install the latest version of Flash.
    4. Install current Windows service packs and other updates.
    5.  Run Flash in a simplified mode (Windows). / Run Flash in safe mode (MAC  OS - Refer to http://kb2.adobe.com/cps/404/kb404936.html)
    Some  applications or services may cause system errors or freezes when  running concurrently with Flash. Services are specialized programs that  perform functions to support other programs. Before starting Flash,  disable other applications, including startup items (items that start  automatically), and services.
    To disable startup items and services, see "Disable startup items and services (Windows XP)" (TechNote kb404984).
    To re-enable startup items and services:
       1. Choose Start > Run, type msconfig, and click OK.
       2. Choose Normal Startup on the General tab, click OK, and restart the computer.
    Note: If unselected items were present on the Services or Startup tab, then you will need to unselect them again
    6. Install Flash from the desktop.
    7. Reinstall Flash in a simplified/safe (for MAC OS) mode.
    8. Run Flash in a new user account.
    9. Check for font problems.
    10. Optimize handling of temporary files by Windows XP.
    11. Set the virtual memory paging file to the default size.
    12. Repair and defragment hard disks.
    13. Scan the system for viruses.
    14. Identify the file that causes the problem.
    15. Install Adobe Flash CS4 on a different computer.

  • Adobe RoboHelp 8 has encountered a problem and needs to close.

    I am trying to generate a project as WebHelp and after about 10 minutes of generating, the following error message appears: "Adobe RoboHelp 8 has encountered a problem and needs to close."
    I am able to generate all other projects, just not this project.
    This project is not on the network. It used to be on the network, but I moved it to my local directory awhile ago.
    I tried restarting the computer. I tried generating from another computer and that did not work either.
    I tried repairing the CPD through Microsoft Access. (I am not able to rename the CPD, because when I do that, almost all of my topics appear as broken links, so I use Microsoft Access to repair the CPD instead).
    Is there anything else I can check or try?
    Thanks,
    Debbie

    Thanks. I didn't see anything in the .HHP.
    However, I think I'm getting closer to finding the solution (at least I
    think I've found the problem).
    I have various conditional tags. One is called "uni2" and one is called
    "Remove_in_uni2".
    When I generate with "uni2" excluded and "Remove_in_uni2" included, the
    WebHelp generates.
    When I switch them ("Remove_in_uni2" excluded and "uni2" included), then I
    get the error.
    I tried removing the underscores - didn't work.
    I tried renaming it to RemoveIn18 - didn't work.
    Any suggestions, anyone?
    Thanks,
    Debbie
                                                                                    From:       Peter Grainge <[email protected]>                                                                               
    To:         Debbie Sarig <[email protected]>                                                                               
    Date:       06/18/2009 09:06 AM                                                                               
    Subject:    Adobe RoboHelp 8 has encountered a problem and needs to close.                                                                               
    The CPD is created from RoboHelp's internal files so a repair will not
    necessarily fix the issue as Access will not know what to look for. A
    rebuild is what is needed and it should not result in the broken links you
    are seeing. However, that can happen and I have seen it. After repairing
    the links, I had no further problems. Try generating a CHM first as if that
    will create, it may make changes to the HHP that prevent the broken links.
    Also take a look in the HHP for any obvious path errors.
    Do you have many folders in the project? If not, creating a new project
    should not be too painful as you can import all the topics in a folder in
    one hit.
    See http://www.grainge.org for RoboHelp and Authoring tips

  • Adobe Muse.exe has encountered a problem and needs to close.

    I get this message when trying to open  muse. It happened after an upgrade.
    "Adobe Muse.exe has encountered a problem and needs to close.  We are sorry for the inconvenience."
    Is there anything I can do?

    Please send me ([email protected]) the MuseLog.txt file from your Documents folder.
    Then please delete the "MBLStore" and "OOBE" folders found in
    on Mac: <yourusername>/Library/Application Support/Adobe
    on Windows XP: <youruser>\Local Settings\Application Data\Adobe
    on Windows 7: <youruser>\AppData\Local\Adobe
    and delete the "AdobeMuse" folder found in
    on Mac: <yourusername>/Library/Preferences
    on Windows XP: <youruser>\Local Settings\
    on Windows 7: <youruser>\AppData\Roaming
    Then launch Muse. It will go through the first launch experience of asking for UI language, AdobeID, etc.
    Please let me know whether or not that works. Thanks.

  • When generating WebHelp, "Adobe RoboHelp 8 has encountered a problem and needs to close" appears.

    I'm using RH 8.0.2.208 (both patches applied). This project is a child project in a merged project structure and it is the only one that I am having problems publishing. I've tried deleting the CPD file and creating a new layout, but the error still occurs whenever I try to publish. (FYI, I have no problem opening this project). Are there any other actions I could try? Thanks in advance.

    Welcome to the forum.
    Does this problem also occur if you publish to an entirely different location? If it does then can you link the problem to any recent changes. If not, it seems to be time for the old divide and conquer approach.
    Zip up the project so you have a copy that cannot accidentally be opened and worked on. That gives you a copy that you can safely revert to later if needed. Save the zip file somewhere safe.
    Then create another copy of the project so that you have two copies that can be worked on.
    Open Copy 1 and delete half the topics. Ignore any broken links reported. Generate the help from that copy.
    Open Copy 2 and delete the other half of the topics. Generate the help from that copy.
    It should be the case that one copy is now OK and one still has the problem.
    Trash the good copy and then create a second copy of the copy with the problem.
    Repeat the process until you have located the topic that is causing the problem.
    The process takes less time than you might think.
    Let us know how you get on.
    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

  • Help: Adobe AIR installer has encountered a problem and needs to close.

    When I run the Adobe AIR installer i always get this window...
    I'm running Windows XP SP3
    How do i solve this problem? Thanks.

    Are you installing AIR installer or running Installer. If your running it make sure you click on the AIR Install package file, not just using installer. Im not really sure what you can do.

  • Photoshop CS4 has encountered a problem and needs to close

    Win xp. I loaded PS and it worked fine. I set Open GL and it still worked. I have a Nvidia Quadra FX 550. It was suggested that I update the drivers which I did. Then PS would not open. I got the message during the blue splash screen. I reverted back to the old drivers...it still wouldn't load.
    Any suggestions?
    jon

    What message or error do you get now?

  • OLC has encountered a problem and needs to close on startup

    Downloaded the trial of OnLocation on my Gateway Windows XP laptop and I get an error saying
    "Adobe OnLocation.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
    Asks to send error report, etc.
    It does this while "Loading panels" on the splash screen.
    Premiere seems to work fine.
    Any help would be appreciated.
    Thanks!

    Ahh - I've had some luck. I found out that by running dxdiag.exe to analyse directx that my 3D functions were disabled. By trolling through old forums I found one that suggested using the original screen drivers for my laptop - which i managed to find in my downloads directory and installed them. Also, I read on another forum that another brand of graphics card likes contiguous disk space if it needs to use any virtual memory. So armed with this knowledge i cleared a big chunk of drive space. In my travels I came across a great utility called ccleaner (http://www.ccleaner.com/) - definately worth a look to clean up your windows installation (and be nice by leaving the writer a bit of spare coin)!
    After too many hours (like the whole night - and I'm working today) I finally have On Location up and running again. If only Adobe could have helped me out earlier!!! Electronic equipment never used to give us this grief just to get to the starting line.
    Hope this helps one of you :-)

  • Adobe Audition has encountered a problem and needs to close.

    I have been using Audition 2.0 on this computer for quite some time and suddenly now when I open it, I get the cryptic error dialogue:
    "Adobe Audition has encountered a problem and needs to close.  We are sorry for the inconvenience.  If you were in the middle of something, the information you were working on might be lost.  For more information about this error, click here."
    When I click for more information, it's something useless like:
    AppName: audition.exe    AppVer: 2.0.5306.2    ModName: unknown
    ModVer: 0.0.0.0   Offset: 65726168
    Nothing on my computer has changed.  There are no viruses.  I have not added any new audio plug-ins.  I am completely up to date with all critical Windows XP SP3 updates and none have been downloaded and installed recently anyway.
    I searched the knowledgebase and found a document that suggesting many things to try.  I tried them all, including running the Windows hard disk "check disk" tool with options to fix file system errors and recover bad sectors. I also defragmented the hard drive.  Lastly, I completely uninstalled Audition, then  manually deleted any remaining files, including registry entries as suggested in another knowledgebase article.
    I then re-installed Audition 2.0 and it did exactly the same thing!  This it maddening.  Now it gets even more interesting.  I discovered that if I start up the
    Adobe ExtendScript Toolkit that Adobe Audition installed also, then try to launch Audition from the toolkit, IT STARTS CORRECTLY!  I can then close the toolkit and use it like normal.  Weird work-around.
    What the heck could possibly be going on?  Anyone have any ideas?  I've attached the error log file that is generated by the error but I doubt it will be of much help.
    Thanks!
    Steve in Chicago

    stevefoobar2: I may have found a solution for you.
    I had the same thing happen to me today. I was using Audition 2 this morning without any problems. But this afternoon, it started giving me the exact same error with no apparent reason. Nothing on my system had changed.
    So I uninstalled it and installed Audition 3 in its place. Audition 3 continued to have the same problem that Audition 2 had, so we can assume that this is not something that was changed between versions.
    But my attention was brought to the fact that you and I are both running Windows XP SP3 fully up-to-date. So I thought I'd try seeing it from the angle of a problem with Windows instead of Audition, and see if I didn't get a better result -
    First, I logged on to Windows as Administrator. This may or may not be required, but you'll probably want to do it just in case (you'll see what I mean later). At this point, Audition still crashed the same way when I opened it, so I moved on to my next troubleshooting strategy -
    Instead of opening Audition directly, I right-clicked the Audition icon and selected "Run as..." This may seem odd since I was already logged in as Administrator, but it proved to be the solution in my case.
    In the "Run As" diolog, there are two main options: run as current user, or run as another user.
    Since I was already logged in as Administrator, I could safely select the first option (run as current user). But here's the catch: selecting the first option allowed me to UNcheck the box underneath that says "Protect my computer and data from unauthorized program activity" (see the attached picture)
    Audition opened without any problems when I did this.
    This makes me think that one of the Windows security features suddenly decided to block something that Audition was trying to do, crashing the program in the process. By turning off this security feature, the problem was solved. And I only had to do it once. Every time afterwards, Audition has opened without any problems when I simply open it from my desktop. Perhaps Windows now remembers not to block Audition in the future.
    However, I have not restarted my computer yet, or logged off as Administrator. You may need to tweak this solution if you plan to do either of these things. You may end up having to "Run as" Audition every time you restart your computer or log off. You may even need to select the SECOND option, and run the program as Administrator with the appropriate password.
    Anyway, this was the only post I could find on Adobe.com concerning this problem, so I thought I'd post my solution in case it helped someone else.

Maybe you are looking for