Adobe - Please Fix "Upload To Exchange" Web Pages

Two problems:
1. The upload-to-exchange sequence ends badly when using Firefox on Windows - no problem using IE. This problem has persisted off-and-on for years. I've reported it to Customer Service and as website feedback, a few times now, but still it persists.
2. The only options for Lightroom compatibility are: Lr1 & Lr2. - Please add Lr3. Again, I've reported this via customer service and web feedback but still hasn't been fixed.
Nows the time the time is now to fix these problems!!!!!!
Rob

Tom,
That is good to know!
PS - I didn't realize you've been reading the SDK forum too .
Rob

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Adobe please, fix upload/download speed problems!

Adobe please, before all, fix the upload/download speed issues when updating folios from the computer to the servers and from the servers to the Ipad. It has been so terrible lately.
Thx!
al3nai

Or, better yet, focus on developing great software like you've been doing for years and leave the "cloud" stuff to others. I'd feel a lot better about DPS if I knew I could host it all myself.
Thanks,
Chris

Slow attachment upload with Exchange Web Services (Outlook 2011 for Mac?)

We're experiencing slow attachment upload with Exchange Web Services versus MAPI, OWA, and Outlook Anywhere. I'm not totally certain that it is Exchange Web Services or specifically Outlook 2011 for Mac. I attempted to test with the Mac Mail
App, but it makes it difficult to tell when the attachment has been uploaded and the file has been sent. Here's what we're seeing (10mb file):
MAPI / RPC/HTTPS / OWA: 10-15 seconds upload time
Exchange Web Services (Outlook 2011 for Mac): 60-90 seconds upload time
Thoughts? Any idea why we would see such a drastic difference in attachment upload time? Any way to prove definitively that it is Exchange Web Services vs. Outlook 2011 for Mac? We've tried it from multiple locations with multiple different machines,
and although the upload times vary (some locations have more bandwidth etc) the ratios remain similar.

Hi ,
Does all the user occurred the issue ?
If only special user, I recommend you do the following steps and test:
1.Remove and re-add the email account and check if this helps to resolve the issue.
To remove and add the email accounts:
Open Outlook > GO to Tools > Accounts > Click on "Minus" symbol to remove and "Plus" to add an Email account.
2.Creating a new user profile:
http://support.microsoft.com/kb/2439218/
3. If the issue persists, rebuild the data base and check the results:
http://support.microsoft.com/kb/2360509
You can also post it on Office for MAC forum to get special support about the difference between Outlook and Outlook for MAC.
http://www.microsoft.com/mac/support
Wendy Liu
TechNet Community Support

I'm experimenting some issues uploading barclays bank web page with safari

I'm experimenting some issues uploading barclays bank web page with safari

What issues are you having, and with which OS X & Safari version ?. Do provide a link to a page that causes problems.

Adobe: Please fix the spacebar cut in multi-camera editing!!

Dear Adobe,
Please fix the BUG which makes a cut in your multi-camera sequence when you hit the spacebar! This is extremely annoying!!
Thanks!
Former FCP User
- Ryan

(imagine the opening of Thriller with the door creaking open and footsteps...you've awoken a sleeping giant...well, not sleeping, recovering actually)
Hi TacoRye.
Welcome to the club. When I saw this post, my eye twitched, my shoulders tensed up and I was brought back to a time (http://forums.adobe.com/message/4714549#4714549) when hitting stop did things that were wrong...just wrong. But as one who's been shut down and locked out of that topic, I'll kindly say that yes, multicam is a bit more enjoyable and free of that design flaw in Premiere CC. In fact, you'll probably like it for a few more things in CC as it's true that they have implemented several FCP favorites in the recent releases that even old schoolers probably say "hmmm, well now this is useful". I was a convert to CS6 from FCP this time last year and open to new things but that stop/pause issue drove me nuts. But it's fixed now in CC. And although I'm dealing with equally frustrating issues in CC on a daily basis unrelated to multcam, unless you use Warp Stabilizer a lot you probably won't experience them. All new software will have its bugs, etc. and I'm still holding out hope that the upcoming release will fix these issues. I have faith. Lots of exciting new features are coming in the next week or so which is all nice and good, but if the actual issues and bugs are fixed, I for one will be even happier.
Bottom line: I encourage you to update to Premiere CC if you do a lot of multicam. Just be sure to update to at least 7.0.1 (the current version as of this post) because the regular 7.0.0 version has a pretty awful multicam bug unrelated to the CS6 thing.
Enjoy...and don't be scared.
(exit with sound of that guy from Thriller laughing...door shuts)

Adobe, please fix these bugs/features in Muse

So, here are a couple of really annoying things/bugs that keep happening in Muse.
(I've been working with the software for about three weeks, latest Muse CC update, on a MBP Retina, OS X 10.9.5, NVIDIA GeForce GT 650M 1024 MB + 16 GB 1600 MHz DDR3)
1. When I try to hit "Preview" and browse my website, the links to other pages than the initial one don't work, and you need to go back to the "Plan" and open each one of them individually, and then hit "Preview" in all of them, in order to be able to browse the entire website without getting blank pages.. Is there any way to come around this, and be able to set Muse to render ALL of the pages before previewing the website?
2. When I try to adjust the sizes of thumbnails in a slideshow, and zoom in on guides, it's IMPOSSIBLE to make them align perfectly to ANYTHING! The thumbnails just keep moving and popping around, and they don't follow the mouse movements at all, they just make rough changes in sizes and are very hard to work with. It doesn't matter if I zoom in 800% for example, things don't move or adjust smoothly at all, like in Illustrator for example.
3. Sometimes, it's impossible to copy a slideshow- it just freezes, even if I click down and select the thumbnail box. It seems like a bug, since the copy function comes back after I quit and restart the software, or just make a new slideshow from scratch and then delete it (seems to re-set something, I don't have a clue). The "copy" button under the "Edit" menu is simply shadowed out.. Why is that? It would be really nice to be able to alt-click-drag-and-drop these things, especially when you try to build a portfolio.. But, this is impossible for me, at the moment- the plus-sign in the green circle pops up, but it just moves the thumbnail section, it doesn't copy it..
4. Is there ANY way to make all slideshow thumbnail sections moveable? Even if they have the option "Free Form Thumbnails" deselected? What if I need to move lots of galleries on the same page, that need to have different form options selected, for visual reasons? At the moment, I can't select all different thumbnail galleries on my page, and move them all at the same time, which is quite irritating..
5. When I click a thumbnail in the middle or at the end of the gallery, there's a fast flash of previous images in the gallery, before the chosen image is shown fullscreen. Is there any way to get rid of this unwanted visual glitch? I just want them all to open like the very first image in the gallery, without any ghosting of previous images.. I have the horizontal swipe effect in these galleries, if that makes any difference..
6. Is there any way to make custom adjustments to thumbnail sizes, inserting a fixed width and height? Or, save a slideshow as a template, to use the same properties in another gallery?
7. Will it ever be possible to have different sizes of thumbnails in the same slideshow? What's the best way to make a gallery in a portfolio with artworks of different aspect ratios?
8. Why is not my embedded Youtube videos included when I export the project like a html-file? There's only a broken link/code in the video area, at the moment.. Will this be a problem later, when I really need to upload it on my server?
9. Is it not possible at all to import svg-files in a slideshow? Why is it possible in external widgets, but not in the built-in slideshow widget? I can place and import svg-files into the page, but not drag or import them to the slideshow itself..
I really like Muse, but I find it very hard and irritating to work with lots of times, so please fix these issues, or tell me how to avoid them, thanks!

A BIG THANK YOU for taking the time to share your thoughts regarding how to improve Muse. I've interspersed comments and clarifications below.
1. When I try to hit "Preview" and browse my website, the links to other pages than the initial one don't work, and you need to go back to the "Plan" and open each one of them individually, and then hit "Preview" in all of them, in order to be able to browse the entire website without getting blank pages.. Is there any way to come around this, and be able to set Muse to render ALL of the pages before previewing the website?
There are multiple ways to preview your work when using Muse.
Preview Mode - When you click the Preview button at the top right to open Preview Mode Muse will generate the HTML, CSS, JavaScript, images and assets for the page in the front Design view (or the Home page, if you're not in Design view) in the Preview tab/window. If you navigate to a different page by following a hyperlink Muse will generate the code for that page and display it. This in-app preview uses the OS browser, so the display uses Safari on the Mac or IE on Windows. Since the code for each page is generated/updated when it's navigated to, navigation to a page for the first time is slow.
Preview Page in Browser - If you select this option the code for the current page is generated and opened in your default browser. If you follow a link to another page, it will fail with a 404 file not found error, since this option only previews a single page. It's fast, but limited to one page.
Preview Site in Browser - If you select this option the code for your entire site will be generated and your home page will be opened in your default browser. You can freely navigate between pages via hyperlinks, since the preview exported the code for all the pages of your site. This option is very convenience for previewing your full site, but is much slower for a multi-page site than Preview Page in Browser.
Publish - If you select this option you can create a free temporary website on Adobe hosting. This is very handy when you want to view your site on multiple devices or have someone else review the site before you Publish or Upload the site to its production hosting location.
2. When I try to adjust the sizes of thumbnails in a slideshow, and zoom in on guides, it's IMPOSSIBLE to make them align perfectly to ANYTHING! The thumbnails just keep moving and popping around, and they don't follow the mouse movements at all, they just make rough changes in sizes and are very hard to work with. It doesn't matter if I zoom in 800% for example, things don't move or adjust smoothly at all, like in Illustrator for example.
The web is pixel based. There are (mostly) no fractional amounts. While you can zoom in, ultimately your output will be aligned (and limited to) whole pixel boundaries.
When working with thumbnails, the ramifications of working in whole pixel based media are magnified. For example, if you're using tiled thumbnails and have an 8 wide layout the total width will have to be a multiple of 8. You can only increase all 8 by whole pixel increments.
3. Sometimes, it's impossible to copy a slideshow- it just freezes, even if I click down and select the thumbnail box. It seems like a bug, since the copy function comes back after I quit and restart the software, or just make a new slideshow from scratch and then delete it (seems to re-set something, I don't have a clue). The "copy" button under the "Edit" menu is simply shadowed out.. Why is that? It would be really nice to be able to alt-click-drag-and-drop these things, especially when you try to build a portfolio.. But, this is impossible for me, at the moment- the plus-sign in the green circle pops up, but it just moves the thumbnail section, it doesn't copy it..
If Muse is truly freezing, we'd need to understand more about the steps involved. What I expect you're encountering is the fact you can copy and paste an entire widget, but you cannot copy and paste the individual parts of a widget. If you select the widget cut and copy are enabled. If you click a second time to select one part of the widget, then cut and copy are disabled. Most the widgets don't support having two parts of the same type (i.e. two next buttons, two sets of thumbnails, etc.) so at least copy and paste can't currently be supported. Those are limitations we'd like to remove, but for now they are the current limitations when working with widgets.
4. Is there ANY way to make all slideshow thumbnail sections moveable? Even if they have the option "Free Form Thumbnails" deselected? What if I need to move lots of galleries on the same page, that need to have different form options selected, for visual reasons? At the moment, I can't select all different thumbnail galleries on my page, and move them all at the same time, which is quite irritating..
I believe you're asking to be able to simultaneously select the thumbnail sets for multiple slideshow widgets? You're correct, that's currently not supported. The selection model is limited to selecting items that are siblings in the Layers panel. You can select two slideshow widgets, but not the parts inside one widget at the same time as the parts inside another.
5. When I click a thumbnail in the middle or at the end of the gallery, there's a fast flash of previous images in the gallery, before the chosen image is shown fullscreen. Is there any way to get rid of this unwanted visual glitch? I just want them all to open like the very first image in the gallery, without any ghosting of previous images.. I have the horizontal swipe effect in these galleries, if that makes any difference..
Noted as a feature request. When the sliding transition was implemented the most common ask was for the current behavior, so that's what's provided. Fade provides a transition between two images without any feedback of the images that were passed over.
6. Is there any way to make custom adjustments to thumbnail sizes, inserting a fixed width and height? Or, save a slideshow as a template, to use the same properties in another gallery?
Given the next question is about setting each thumbnail to be a different size, I'm not sure I understand this question. You can select a thumbnail and enter height and width values in the Transform panel or Control Strip. However, all thumbnails share the same size, so all of them will be updated to the new size. Not sure that answers what you're asking?
[edit: Zak] Regarding the second half of this question, a slideshow (or any other object or collection of objects) can be saved in the Library and used again in later projects.
7. Will it ever be possible to have different sizes of thumbnails in the same slideshow? What's the best way to make a gallery in a portfolio with artworks of different aspect ratios?
When "Scale to Fit" is used for the sizing of the thumbnails, they will appear with the aspect ratio of the original image sized to fit within the thumbnail container box.
8. Why is not my embedded Youtube videos included when I export the project like a html-file? There's only a broken link/code in the video area, at the moment.. Will this be a problem later, when I really need to upload it on my server?
Insufficient information here to be certain, but I suspect you've exported to a local folder and then opened the index.html (or other .html) file in your browser? When open a file directly in your browser "file://" protocol is used. Many/most services such as YouTube won't work on a .html page loaded using "file://" protocol. That's part of why Muse has a built-in mini-web server and the Preview, Preview Page in Browser and Preview Site in Browser features, which server up the .html files using "http://" protocol. Or you can Publish to a free temporary site on Adobe hosting.
9. Is it not possible at all to import svg-files in a slideshow? Why is it possible in external widgets, but not in the built-in slideshow widget? I can place and import svg-files into the page, but not drag or import them to the slideshow itself..
Correct. Support for SVG was recently added for Muse 2014.2. Support for including SVG graphics in slideshows was not part of the initial release.
In the future, while it may seem excessive, it's much more effective to create a new thread for each different issue/concern/topic you wish to discuss. When a thread starts with a large number of different topics it often goes unanswered because no one forum member or Adobe staffer feels qualified to respond to all the questions. Or, if it does get responses, it ends up being impossible to follow the discussion because so many different topics are intermingled. Thanks.

Adobe Reader 9.2 not opening web pages in Win7 64bit

After reading all the threads on this subject, it seems that two things are obvious: Adobe has a lot of trouble with their software fixes, and secondly, the fixes seem to be different for many PC's and OS's. I have windows 7 Ultimate, 64 bit, and Adobe reader 9.2 is hanging when we try to open web pages with .pdf files. We are using IE8 ( even Firefox with foxit is having a heart attack ! ) I am trying to uninstall version 9.2 with no success. It gets to one part of the uninstall and then gives me a message that other programs are using Reader, and it stops the uninstall. I have tried REPAIR, it does not help. Am I to assume that Adobe AIR and Adobe.com ALSO need to be uninstalled PRIOR to attempting to uninstall Reader 9.2?
Also, I feel that the present install of 9.2 is corrupted ( hence why I am trying to reload ) because when I open the Adobe Reader icon on the desktop, the black Adobe screen opens, but after about 6 seconds the Adobe screen goes white and there is a message in the top Adobe Reader bar stating that the program is not responding. ( Obviously something is missing in the install ) MS UAC is set to OFF, so no security blocks there.
Q1 : How do I get Adobe Reader ver 9.2 to uninstall?
Q2: Will version 9.2 of Adobe Reader work on Windows 7 64 bit presently?
Thank you in advance for any kind assistance

To uninstall Adobe Reader, make sure (using Task Manager's Processes tab) that Adobe Reader is not running. Browser windows should also be closed.
If you still cannot proceed, try in Safe Mode, or use the Windows Installer CleanUp Utility.
P.S. Adobe AIR and Acrobat.com are not directly related to Adobe Reader, and can be uninstalled independently.

Adobe-Please FIX Flash Player! CPU/Memory hog on Mac OS X

Each time I encounter Flash on a web page (read: ALL the time) my CPU usage gets throttled to the top, real memory / virtual memory goes through the roof, and my fan starts blowing away.
Flash is effectively making the web terribly annoying to surf.
I'm on a relatively recent MacBook, 2.2Ghz Intel Cour 2 Duo with 4GB or RAM, running the latest Leopard build.

I second your complaint. apparently many others do as well, judging by the many threads on this topic. I have a Macbook (circa 2007) that works fine for browsing, unless flash player plugin goes active, then my system slows to a crawl. I have to open the Activity Monitor utility and shut down FP to get back to normal. I guess Adobe doesn't care because this have obviously been a problem for years (again based on the many threads) and nothing has been done to fix it.

Unable to clear file upload fields in web pages.

When visiting any site which has the option to upload a file, I am unable to clear the field if I change my mind about uploading a file.
A website has a BROWSE or UPLOAD field and button. Pressing the button brings up the open file dialog. I select a file and select open in the dialog. If I then click on the field containing the path/file, I am presented with the open file dialog. I cannot clear or edit the field on the web page.
I originally thought it was something with the web page I visited, but then found another page did the same thing.

For instance if you go to this page again in Safari,
http://www.apple.com/quicktime/qtv/mwsf06/
and then select "View Source" from the View menu, then press command-f to "find" within the page and search for ".mov"
You will find this, which shows the url of the movie itself.
<param name="href" value="http://stream.qtv.apple.com/events/jan/mw2006/mmw_2006_650ref.mov">
If you copy just this part:
http://stream.qtv.apple.com/events/jan/mw2006/mmw_2006_650ref.mov
And open QuickTime Player, go to the File menu, select "Open URL" the movie will play.
If you try the same technique on the page at the link provided by your client, it will allow you to bypass the html code that may be doing an outdated compatibility check and the movie may play. Or it may tell you that you are missing components (codecs, compressors etc.) in which case, post here again.

Adobe air how do links between web pages

Hello!
I try to use adobe air with dreamweaver : The tutorial shows how to package a web page but I can not integrate multiple pages. The html code <a href="page2.html"> test link </ a> is incorrect? Should I add something in the xml file?
Thanks for help.

It's just basic page for test :
<html>
<head>
<title>AIRHelloWorld</title>
<script>
function init()
runtime.trace("init function called");
</script>
</head>
<body onload="init()">
<div align="center">Hello World</div>
<div><a href="page2.html">test de lien</a></div>
</body>
</html>

Help please - Synching Word text with web pages

Hi,
I'm creating a welcome page to display in our company's front lobby to welcome guests. Another department is going to be in charge of updating names, so want I'm trying to do is insert a Word document in each cell where names will change. Files are named "Guest Name 1," "Guest Name 2," etc. I'm trying to find a way where these Word docs can be "linked" to cells instead of placed so when the names are changed and resaved, the name changes synch on the web page as well. Does anyone know if this is possible, or how to do this? Or if there's an easier way?
I appreciate any help you can give me.
Thanks!
Jeff

Hi Joey,
Thanks for your reply.
The screen in the lobby will point to a web address, similiar to an internet page. We have our own server. I'm not in IT, so I don't know all the details, but I know the page will be similar to our intranet.
I've never made a dynamic site before. Can you tell me what that means? And if another work station is responsible for adding guest names to the guest screen, would they need special software to make changes?
Thanks again!
Jeff

I have downloaded the free trial but when I try to open Adobe Illustrator it just opens a web page with tutorials.

Hello, I have successfully downloaded Creative Cloud and from there downloaded AI but when I try to open it all that happens is a webpage opens with three tutorials. The program itself doesn't open.
Any help would be much appreciated.
Many thanks.
Sarah

I hope you don't mind but I have added an image as I'm not very technical.
I have downloaded Creative Cloud and you can see that I have downloaded AI or so I thought. When I try to open it I just get taken to the web page shown with the tutorials. There is a download option in the top right hand corner and when I select that it just opens up creative cloud again.
I am sure I am doing something that makes me a complete idiot but I am not sure what else to do.
Thanks for your response.

ADOBE, please fix CC application, it's broken beyond repair.

Just look at the list of people have problems with CC application. It's so bad that if you do a google search on the problem there will be 100+ pages of hits on the problems with CC from professionals to the hobbiest.
I want to stay with Adobe products, but what's happened to your technical experience?
You need a "real" solution to the updater, not a guess work, someone needs to really identify the problem (give you a hint, is security context related). Clearly the group that coded the Adobe CC application updater doesn't have the necessary technical skills/understanding of the Windows OS.
Repeat of what I posted in another thread:
The Adobe Creative Cloud tool is terrible!! I've done all the suggested "fixes" and they simply don't work. I've contacted support and gone thru the opm.db file deletion process and that didn't work.
1. I'm constantly being asked to "Sign-In" whenever I open any CC products.
2. I have two Adobe icons in my Task bar, one is CC icon the other is Adobe Application Updates icon
3. Selecting Adobe Application Updates icon and right click and selet Open Updater does nothing
4. Select Adobe CC icon and clicking on the HOME tab just shows a blue spinning wheel (dashed) that never stop
5. Select Adobe CC icon and click on Files says "Coming soon"
6. Select Adobe CC icon and click on Apps is the only thing that works shows my installed app and those apps need updates
7. Select Adobe CC icon and click on Fonts says "Coming soon"
I'm a software engineer so I know a thing or two about Windows 7 OS, Adobe are NOT installing their CC under correct security context and they are also trying to display a UI element (User Interface) under a different security context (the systray context) which is not allowed under Windows 7 security model. And I also suspect that my CS6 products Application Updater is conflicting with Adobe CC. If you take a look at your Windows Services, you'll see:
A. AdobeARMservice (Adobe Acrobat Update Service)
B. AdobeFlashPlayerUpdateSvc (Adobe Flash Player Update Service)
C. SwitchBoard (Adobe SwitchBoard)
And if you take a look at running processes:
i. AAM Updates Notifier (Adobe OOBE component)
ii. Adobe CEF Helper (Adobe CC process)
iii. Adobe CEF Helper (Adobe CC process)
iv. Adobe CEF Helper (Adobe CC process)
v. CEPServiceManager (Adobe common process)
vi. acrotray.exe (Adobe Acrobat 11 process)
vii. Adobe CEF Helper (Adobe CC process)
viii. Creative Cloud
So I don't have a single Adobe application "running" yet I have 8 Adobe related processes running and 4 of them are instances of the same executable. I have 3 Adobe windows services running also.
Do Adobe have a big problem with their services and CC and Updaters, YEP! Is the problem related to having CS6 installed AND not understanding Windows OS security context, YES!
Adobe have some great applications, but whatever group is responsible for their update/CC process doesn't appear to have adequate programming experience/knowledge.
I'm at the point of stopping my Adobe CC subscription due to the lack of support from Adobe over these continued problems that myself and MANY MANY others are having with CC.
Rob.

Rob,
Thank you, I have forwarded a copy of your post to our Windows Group.
I am in the Mac group but I do use use the windows version when developing work flows.
We needed the file sharing feature of CC for teams and bought into the "team" packages because of the smoke and mirror tricks at MAX.
"Adobe have some great applications, but whatever group is responsible for their update/CC process doesn't appear to have adequate programming experience/knowledge.
The software is good but work groups and workflows they are too imature to provide professional services to the community that they themselves helped create.
We are trying to get our team accounts reduced to single user account and save some money as Adobe can not provide us with file sharing. Adobe does not have a down grade option only up-grade accounts, we are attempting cancel these accounts and purchase single user accounts and control this through a credit card company to manage it for us.
As for file sharing we turned to our Internet service provider, the master of servers put together a cloud environment that's works for our catalogue and magazine workflow's. We have printers, retailers, buyers, publishers, advertisers, designers and web developers that all need to share files together in a work group performing a workflow.
http://www.forttechnology.ca/index.php/ticklevault
Having to buy full CC team accounts to share files with users that use Acrobat Reader to only "look" at files is not worth it. Make a printer buy software they already own to share files, not going to happen. Make designers buy software to get client work at home, they are lined up at the door. Offer to pay for it and they send us flowers on our birthdays,
The difference in Price between single and team is $20 a month per seat. You don't need many user to pay for your own cloud systems.
Myself and some others I work with have 30 years of education invested in PostScript and Adobe's products. Our approach is to take advantage of Adobe failings. We will continue to follow this wounded animal. A PostScript meal is soon to be had again, says one of the victors of the clone wars. It just has an Internet flavor to it.

Adobe logo not displaying on my web page

First I would apologise if I've posted this query on the wrong thread -though inadvertently.
I have a website on which I've uploaded pdf files of my own data. The link on the page works very well and opens the pdf file swiftly.
But my dilemma is that why isn't the Adobe logo being displayed alongside the link as I have seen on almost every link on other websites.
(1). How can I add an Adobe logo alongside the link to pdf file?
(2). What is the Adobe policy (if any) and terms for distributing/adding a download link for Acrobat Reader?
Please advise!
Thanks.

*Hi **
*Couldn't find solution to my issue no.1.
My URL is :
*Example URL is:
*The difference between the two above is an extra folder "Says PDF" and an
extra suffix PDF.*
*I tried by adding extra PDF and by renaming files with underscores. But
didn't work.*
*Should there be an extra folder in my httpdocs wherein I should add my pdf
through FTP?*
Please ignore this message if I should find solution somewhere else!
Thanks and regards,
Cordially,
Promod.

ADOBE PLEASE FIX THIS SOFTWARE

I was considering purchasing this software but it is so buggy I cannot begin to express my frustration. Are we beta testers ? Why can't these issues get resolved. I have had the dreadful 0x0000020 error for 3 different projects now during the past day and no i did not uncheck and check "animate buttons". This is a real pain. The solution is to rebuild the dvd every time? How is this software aimed at professionals wanting to create dvds in a business environment. These constant crashes due to this error are unacceptable. What would I say to a client sitting with me waiting for their project to burn? Sorry I have to redo everything please wait? To say that this is an OS problem and alleviate responsibility is not the right thing. I love the idea that this software works with photoshop, I like how it works when it does but authoring dvds in this buggy environment is REAL FRUSTRATING

I'm also extremely frustrated with Encore. It cost me months of unpaid time. It is definetely the buggiest piece of the CS suite and it didn't get any better through all it's versions.
I have been talking to support many times and I got a sack full of bugs confirmed, some of them major bugs that even corrupt files (some weren't fixed for three or four versions.)
Each software has bugs, but teh main problem in Encore is that it just doesn't handle user or internal errors gracefully. It just crashes or hangs. There is no recovery mode or something similar. I definetley can't recommend it if you have to make a living out of it. The chances that you loose a lot of time and money are very high even if you do everything correctly. You might just edit a menu and Encore crashes and corrupts the file - making you have to redo the whole project from scratch.
After I will have finished my current projects, which are already three months delayed, because of Encore bugs I will finally dump Encore and either spend much more money for professional authoring software or might go for Studio Pro on the MAC that I tried recently and had a much better experience with.
The first problem for us customers is that there is no real competitor for the PC. (On the MAC Studio Pro is by length better in stability and features.) So Adobe has no real need to put more effort into Encore.
The second problem is that software is treated differently than any other product. A car manufacture has to face product liability. A software manufacture does not. It must become cheaper for software manufacture to make better software and not the other way around as it is today. I would recommend a law that requires a software vendor to fix reported bugs (behaviour that differs from the specs in the manual) for free in a certain time frame (e.g. 6 weeks) or the customer can deduct a certain amount from the purchased price. If a advertised piece of a programm is not working you should not pay for it. Period. This would make it cheaper for the vendor to develop better software right away. Nowadays all major software vendors use the 5% rule. If a bug is not reported by more than 5% of the user base it won't be fixed. It doesn't matter if the bug is serious or you can't use a feature. (I never forget the nught shifts because Encore corrupted projects when you tried to enter subtitles manually). Nowadays a bug might be fixed in the next version, which the customer has to pay again, even he paid already for a version that should have done it correctly.
Some people say that software becomes so expensive that you can't afford it anymore. I don't think so. Anyway it think it would be better to knwo what you are getting into it and get a piece of software for a couple of hundred dollars and then loose a couple of thousands, because it doesn't work.
I really can understand the frustration of many users that pay real money for Encore and then don't get the value for their money that has been advertised and they expect.

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