Adobe plugin broke with new update

i have a site i use to look at and download court documents. the viewer has used the adobe reader plugin with no problems until just now when i updated to 33.0.2. now the plugin won't open the file. i can't download it either. i either need to go back to an older version or figure out how to get this fixed. none of the pdf viewing options are working.
thanks in advance,

Does an error message display?
Some general suggestions:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Command+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Firefox menu) > Preferences > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
* (menu bar) Tools > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
To rule out extensions as a possible culprit, could you try the site in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions, some advanced features, and some custom settings. More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using either
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* (menu bar) Help menu > Restart with Add-ons Disabled
Note: Flash and other plugins still run
After Firefox closes, a small dialog should appear: click "Start in Safe Mode" (''not'' Reset)
Any difference?

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Message was edited by: romad
Message was edited by: romad

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