Adobe PP and AME 'lose sight' of CUDA capable cards after first operation

I have an annoying issue where after I have started PP or AME and then closed them, they loose visibility of the CUDA cards available in the computer. If I turn the computer on, load AME, PP or both, it runs correctly and allows me to use the Mercury Playback Engine GPU (CUDA). If I then close either application and load them again it says "This project was last used with Mercury Playback Engine GPU Acceleration (CUDA), which is not available on this system.". It then proceeds to load in software only mode. The only way to fix this is to reboot it.
AME version is 8.2.0.54
PP version is 8.2.0.65
Nvidia Driver version is 341.21
Systems spec is:
Intel Xeon E5-2680 v3 2.5Ghz with 12 cores
128GB DDR 4 RAM
Nvidia Quadro K6000
Nvidia Tesla K40m
Anyone else come across this?

I think I may have found the problem and it is not related to the application closing uncleanly. It will take a few days to tell but I think what is happening is the Tesla compute card is over heating. The only PCI-E slot on the motherboard that it can be plugged into is one slot away from the Quadro K6000. This leaves maybe 5mm of space between these two cards which produce allot of heat. The Tesla does not have any active cooling as the heat sink is meant to sit in a high air flow server chassis. It would appear that the Dell workstation chassis just does not provide enough cooling for a passive card which is in this close proximity to another hot card.
The symptoms of it working and then not working were tied to the cards being loaded and heating up. PP would glitch or crash after a while and on restart of the application I would get the mentioned errors. Looking in the NVIDA control panel at this point the Tesla showed as having 0MB of RAM when typically it shows the 12GB. I suspect it had fallen over due to the heat. The rear exit plate of the card was easily 50 degrees and the specification sheet states a maximum operating temperature of 70 degrees.
I could place the card in PCI-E slots far away from the Quadro but these are only active when a second CPU is installed in the motherboard which I don't have.
For now I am running just the Quadro K6000 and the problem seems to be fixed. I will need to change the cooling situation, or get another CPU to allow the card to be moved to a cooler section of the chassis.

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Hi LFW,
Lowflyingweasel wrote:
I'm in South Africa. Don't know if the service here is somehow different. But I have tried during business hours! Your set Business hours. The online chat has been unavailable for days. I tried them twice before starting this thread.
Sorry to hear that. I'll raise the issue with my superiors a bit later this today. I have heard our chat software is disconnecting randomly in some cases. We are updating that system, but I can find out more later.
Lowflyingweasel wrote:
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Disable App Nap
Reboot once more
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Kevin

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Details:
I'm on an iMac 21" running Premiere and AME CS6, thought I've tried it also in CC and get the same result.

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Hi Guys
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Message was edited by: Alex Cameron

Agreed, I now have a project to GET OUT, and AME crashes consistently 1/3 into the render. It appears to halt all processing after (real time) 00:02:30
Am seriously considering uninstalling CC as I am beginning to find other issues in some apps, and going back to CS6/MC just so I can get work out. Durn it Adobe this is AWFUL!!
Alright, let's try to be constructive instead of throwing rocks... but the frustration level is high, and I have material on deadline. Let's get with this, guys...
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What format are you exporting to? H.264, QT, WM, tried everything my client can play.
Do other formats work? MPEG2, QuickTime, etc? NO
Have you tried with GPU rendering on? How about turning it off by switching to Software-only mode? Mine doesn't have any choice, it's software-only.
Have you tried disabling Native Sequence Loading? (AME Preferences: General > Enable Native Sequence Loading) No effect
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It may be possible to figure out by watching a Dr.Brown video on the subject of color printing. Adobe tv
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Our institution has volatile user accounts meaning that all user specific preferences, presets and files are deleted on log off.
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