Adobe Premier Elements 12 , Unknown errors when rendering or saving or making DVD's

We purchased this software in January and have had little success it getting it to work as the errors which appear have no details to work on. the most popular error is unknown error , error converting, error rendering project. But this does not tell us what to do to fix the problem, and the staff are losing confidence in the software.
We have made sure that the users have local Full admin rights to the PC's the software is on.
Also we have second drives installed so they can put all the photos and videos and music locally ready to make the film,
We have made sure that the program also caches locally so there's no network traffic issues.
We have tried using the project archive before and also changing footage speeds as some images are from Ipads, some from cameras etc which have different rates
Some films have been fixed by removing the transitions which the programs supplies for use but have caused it to crash, but also the title pages have caused problems.
When we make the projects we also tell everyone to check that the render line is green and check for gaps etc,
We need the software to be more user friendly as it does not explain what to do when these errors occur so we try everything we have in the past but this is crazy as its very time consuming and defeats the object of buying special software to make the job easier as they were using movie maker before . Please can you help as we are losing total confidence with the product.

John T Smith wrote:
Lots more tutorial links in http://forums.adobe.com/thread/1275830
John,
Great link. One of the terrific things about Adobe software is how many independent and Adobe sources of information exist. Your link is like a reference library.
My point in writing about Steve's work with Linda.com is that it is a "course". It has an organized beginning and end. It has a consistent teacher throughout that is following a "lesson plan". It has a beginning that lays a foundation and continues to stack learning blocks on that foundation. It has an end where the student has achieved a level of competence. It is not random links to topics.
I've toured the internet and found specific video answers for various editing challanges. But so far, I've not found any other organized courses that come close to the Lynda.com standard of teaching.
Bill S

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Adobe Premier Elements 7- crash-when burning says" Please insert a blank disk" and already a disk in

I have a Adobe Premier Elements 7. I have had a lot of problems with it of crashing and not burning.. I just had my computer wiped out and installed everything back on like windows xp service pack 3..etc. First I have Windows XP service pack 3 with an Intel Core 2CPU ,6400 @213GHz, 2.13 GHz, 1.98 GB of RAM. When I went into disk menus premier elements 7 crashes... why is that??? also I tried to burn a DVD and does the progress of burniing and almost done burning WHILE there is a dvd in the drive and says"Please insert a blank disk and click ok to burning" why doe sit do that also? I just had adobe reinstalled and my computer wiped out? Please respond and help.. I am using this program as a business of video editing and nee this solved.

Along with Steve's questions, let's talk about the process of Burning a DVD-Video.
From PrE, which is doing the authoring of the DVD-Video, the first thing that happens is a quick check of the Project and the Menu Set chosen. This happens in an instant. Next, the program must Transcode the Timeline to MPEG-2 that is fully DVD-compliant. This takes some time and is a very intensive process, stressing the computer, and also heating things up greatly. This process will often cause a poorly ventilated, or poorly cooled computer to crash with either a reboot, or a BSOD (Blue Screen of Death). Every component, save for the video card, will be stressed like few other programs can do. PrE uses a 2-pass Transcode, where it goes through the entire Timeline, and maps out sections with high motion, or great detail. It builds a "script" on how to proceed, and then goes back at the Timeline with that script, but also still looking for ways to improve things. This is about 90% of the entire Burn Disc process. Nothing has yet to be burned. Instead, files are created in the Scratch Disk folders. Now, the program takes those newly created MPEG-2 files, the Menus, and all navigation such as Markers, and assembles them into another working folder, in the full DVD structure of VIDEO_TS folder with the IFO, BUP and VOB's. When this is done, the actual physical Burn starts. This is quite a ways into the total process. It is at this point, that the program looks at the burner and the blank media, and not before.
When the program cannot get the necessary info from the burner, or the blank media, it will throw an error message, similar to yours. Also, "SenseCode Errors" usually indicate a problem with the burner, or the media.
Now, let's address this last bit. Is the firmware for your burner up to date? If not, update/flash the firmware. This will be available from your burner mfgr's. Web site. Next, what brand of blank media are you using? Verbatim and Taiyo Yuden are the most recommended brands. Memorex, TDK, newer Ritek and all store brands should be avoided at all costs. Last, is your burner a fully-certified multi-drive? If so, it should be able to handle +R, or -R media. What type are you using, and are you sure that this is blank media, and not a disc that you have already burned, or even attempted to burn?
Hope that we can stop the crashes, and get you to burning.
Good luck,
Hunt

Unknown error when rendering video in premier

Everytime I try and render out certain clips in premier pro it gives me an "unknown error". I have restarted, copied and pasted my footage into a different sequence and started a new project. Any idea how I can fix this? I did move the footage from another sequence and some of the files not working I have adjusted speed on if that helps.

Thanks. Here is more info:
- I have the very latest version of Premier PRO on the cloud.
- Running on a MAC OS X version 10.9.2
- I shot the footage with a go pro hero 3+ in 1440 x 1920 at 48 fps.
- I took the footage and changed it to 24 fps to slow down the footage
- I sped up some clips to 200% speed to create more real motion and not slo mo
- video sequence just has a song with it. I have attached a screen shot here.
Let me know if you need more specifics! Thanks.

I would like to download my adobe premier elements 13, but when i enter the serial number on sleeve, it says that its invalid.

i tried downloading my adobe premiere elements 13 on my computer, but when i insert the
serial number, the response is, that my serial number is invalid. i just bought my software yesterday at orms north.

That may be a Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
-http://helpx.adobe.com/contact.html?step=PRE

Adobe Premiere Elements 11, Crashes When Rendering

When I try and render a video I get the below error and the program closes. The video I'm rendering is roughly 15 min long. Any help would be great!
I'm using windows 7, and I'm using the latest version of premiere elements 11, and this is on a desktop computer.

azurite2
I think it is time to take a hard look at the recording settings that you are using for the Dxtory.
Apparently CurtisC is not have the same problems as you with Dxtory video. Please see
http://forums.adobe.com/message/6318308#6318308
We will deal with the atypical frame size later. Right now setting Dxtory for video compression compatible with Premiere Elements is the task at hand.
a. consider changing the video codec choice to Microsoft Video 1
b. consider converting your screen capture to H.264.mp4 with a free program such as HandBrake
Is the Dxtory software installed on the same computer as Premiere Elements 12? And/or does it come with a utilities program?
Let us pause here and review the above.
Thanks.
ATR

Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.

I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project. When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

I am trying to make a time lapse video with Premier Element 13. When trying to publish it at about 15% of work done it stops and in a new screen it says an unknown error, what am I doing wrong?

I am trying to make a time lapse video with Premier Element 13. When trying to publish it at about 15% of work done it stops and in a new screen it says an unknown error, what am I doing wrong?

Click on the blue Internet Recovery in nbar's post. That is a link to what computers can run Internet Recovery.
Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions until you get no errors. Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.
OS X Recovery
OS X Recovery (2)
When you reboot, use Setup Assistant to restore your data.

Encoding Error for Premier Elements 3.0, when downloading video to DVD

I have been using Adobe Premier Elements 3.0 for three years without any serious problems. However, when I try to download my latest edited video from my camcorder, to DVD, it hangs up every time at exactly the same place. It starts "ENCODING MEDIA". When it reaches 49.83%, the programme stops and reports "TRANSCODING ERROR". In "HELP" I am advised to turn off all other programmes, including Firewalls and Antivirus programmes. I have done all this with no change in results. I have tried editing some more (around the 50% point). It still hangs up at exactly 49.83%. Can anyone advise me what is the problem, please? Someone suggested a dead spot on my hard drive.
Single malt

Thanks, Barbara,
I have now placed it in the correct forum.
All the best,
single malt

Please help me!--rendering makes the images or video blurry (very pixelated) deteriorates the image Adobe Premier Elements 13 need help! .jpg and mpeg images, but I have never "rendered" before since I got APE 13 about 6 weeks ago. I am desperate for

Please help me!--rendering makes the images or video blurry (very pixelated) deteriorates the image Adobe Premier Elements 13 need help! .jpg and mpeg images, but I have never "rendered" before since I got APE 13 about 6 weeks ago. I am desperate for assistance!

That's going to be a ridiculous waste of money and energy.
First of all, the current ATI drivers don't support multiple GPUs, so at the moment even a single 4870X2 would be only a 'normal' 4870 (which is quite a speed beast already). GFX drivers evolve rapidly, so things might look different next month, but when it comes to Linux and hardware there's one Golden Rule: stay away from the newest stuff and wait for proper support to get coded.
I also wonder what power supply could possibly cope with the differences between idle and full load; that's way beyond 400W. But then, I'm one of those "quiet&green" types where >100W idle is already a bit much.
I kind of understand that you want to get it done and not worry about hardware for the next 10 years or so, but that's simply not how the hardware world works and never did. At least not for the average consumer.

Error message with trial version adobe premier elements

I just downloaded trial version of adobe premier elements 12....
First use, when I try to open on first screen a new file option, the following message appear..." driver uncompatible, please check and update it..."
I never had before message like this on any other software, and after checking, all drivers seems to be updated and OK...
The version downloaded is for 64 bits, so compatible with my computer...
Please advise
Thanks
JL

jltheillier
I am assuming that your Premiere Elements 12 tryout is running on Windows 7 or 8 64 bit computer.
As per SG FAQ, please first verify that your video card driver is up to date according to the web site of the manufacturer of the video card.
But, I would ask you and SG to beware of his directions to the BadDrivers.txt file for Premiere Elements 12 on Windows 7 and 8 64 bit.
Deleting that file has saved many whose video card driver was up to date and the error message persisted. But, he has not updated that FAQ for the Premiere Elements 12 location for that BadDrivers.txt file.
Now about the location...for versions earlier than 12, the location was (demo'd for 11)
Local Disc C
Program Data
Adobe
Premiere Elements
11.0
and in the 11 Folder was the BadDrivers.txt file that you deleted.
But for version 12, it seems to be
Local Disc C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file you delete. It is there as a single file among some folders (in my case, all the other versions of Premiere Elements that I have installed on this same Windows 7 64 bit computer)..
Please let us know the outcome.
Thanks.
ATR

Why does adobe premier elements render my video everytime i change something in it even when i have lots more of the video to edit? other editing software only seems to render at the start then lets you edit until your ready to save at the end. Constant

why does adobe premier elements render my video everytime i change something in it even when i have lots more of the video to edit? other editing software only seems to render at the start then lets you edit until your ready to save at the end. Constant rendering means its almost impossible to edit anything. Please help.

H TheGamer
What version of Premiere Elements and on what computer operating system is it running? It will not influence my answer but will give me information in case I need to get into version specifics to detail my answer further.
Timeline rendering is a preview matter. It does not fix anything, but it is your window of opportunity to catch of problem sooner than latter. If the Timeline rendering indicator displays orange (11 or higher) for the line above the Timeline content, that is the project telling you that you are not getting the best possible preview of the playback of that content in the Edit area monitor. And, every time you edit a file, you have altered the file from the time before. So, if you want to see the best possible for what you now have, you Timeline render. This is particularly helpful when you are dealing with titles, effects, transitions, and non native formats. You cannot turn off the Timeline render indicator system, at least none that I have ever found nor seen reported. You can do selective Timeline rendering by having the gray tabs of the Work Area Bar span only the Timeline segment that you want Timeline rendered.
Consequently, you either ignore the Timeline render indicator system, move on in the project, and take your chances in the outcome or you Timeline render to get your best possible preview if the Timeline render indicator is suggesting that you do so.
I am not approving or disapproving of this project feature, just commenting on the what is.
This is not Adobe. Rather user to user. If you want to have your voice heard at Adobe, you might consider filing an Adobe Feature Request Bug Report Form.
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Please consider.
ATR
Add On...it is also possible to do Timeline rendering in a project, save close the project, and reopen it to find your previously "green" lined content now "orange", indicating unrendered. Yet the preview files generated originally by Timeline rendering are still existing in their hard drive save location. That is another story for other time.

Adobe Media Encoder (Error compiling movie) Unknown error when writing to Isilon OneFS 6.5.5.18

Adobe Media Encoder (Error compiling movie) Unknown error when writing to Isilon OneFS 6.5.5.18 while using Adobe Premiere Pro.
Process:         Adobe Premiere Pro CC 2014
Path: /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier: com.adobe.AdobePremierePro
Version:         8.1.0 (8.1.0)
Code Type: X86-64 (Native)
Parent Process: launchd [2538]
Responsible:     Adobe Premiere Pro CC 2014
Date/Time: 2015-01-06 14:04:23.500 -0700
OS Version:      Mac OS X 10.9.2 (13C64)
Report Version: 11
Crashed Thread: 55 Dispatch queue: com.apple.root.default-priority
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Customer created test export with 777 permissions and set mount parameters to the following:
mount_nfs -o vers=3,tcp,rdirplus,intr,nolocks,async,rsize=32768,wsize=32768
-- Original mount options:
     General mount flags: 0x40 async
     NFS parameters: vers=3,tcp,nolocks,rsize=32768,wsize=32768,rdirplus
-- Current mount parameters:
     General mount flags: 0x4000058 async,nodev,nosuid multilabel
     NFS parameters: vers=3,tcp,port=2049,nomntudp,hard,nointr,noresvport,negnamecache,callumnt,nolocks,quota, rsize=32768,wsize=32768,readahead=16,dsize=32768,rdirplus,nodumbtimr,timeo=10,maxgroups=16 ,acregmin=5,acregmax=60,acdirmin=5,acdirmax=60,nomutejukebox,nonfc,sec=sys
The pcap shows once the movie is created a lockup call is responded from Isilon with Error: NFS3ERR_NOENT
478         V3 CREATE Call (Reply In 479), DH: 0xea5f731c/QBRSN-0-0-1.mov Mode: UNCHECKED
479         V3 CREATE Reply (Call In 478)
484         V3 LOOKUP Call (Reply In 485), DH: 0xea5f731c/._QBRSN-0-0-1.mov
485        V3 LOOKUP Reply (Call In 484) Error: NFS3ERR_NOENT
V3 LOOKUP Reply (Call In ....) Error: NFS3ERR_NOENT -   This is by design of OneFS, we coalesce files and then flush them out to disk which is why the commit time is accurate but the file is not immediately available. however when an async option is used within the mount options this should be avoided if writing asynchronously to the cluster. Has anyone else seen this behavior lately? (current workaround is to store locally and transfer to the cluster via Finder)

That error can happen for many reasons...one of the reasons that I occassionaly get it is because I try exporting a movie to an external drive that has been formated in the old FAT32 instead of the NTSF standard. FAT32 only allows for file sizes up to 2 gigs. And as soon as it reaches that...I would get that error. I don't know if that is why you are getting that error...but it would be easy to check. 1) are you generating a file that is over 2 gigs? 2) is your drive that you are exporting to FAT 32 (just right click the drive in My Computer and select "properties" then just look for what it says next to "file system".

I want to create a HD disc with my Adobe Premier Elements but I am getting low resolution. When I go to share the DVD to disc the form only offers 8pixels at the bottom. How do I burn this DVD in HD with higher number of pixels?

I want to create a HD disc with my Adobe Premier Elements but I am getting low resolution. When I go to share the DVD to disc the form only offers 8pixels at the bottom. How do I burn this DVD in HD with higher number of pixels? I have read other forums on burning HD DVD's but I do not see the option to turn the 8 pi into 40 pi the one forum recommended. I want my DVD to be HD so I may sell these videos online for my business. I can't sell them the low quality they are burning now. Hopefully you can help me. Thanks.

desalvom
Thank you for your reply.
You cannot burn your high resolution video that you can view on your computer to an AVCHD on DVD disc
that will replay through a regular DVD player. But players are marketed under a variety of names with
different support opportunities. One manufacturer may call its product MultiMedia Player, media player, Blu-ray player,
etc.The bottom line is the specifications for each of the players that are candidates for the playback of
the AVCHD format on DVD disc or the format of interest.
If you upload your HD (1920 x 1080) video to YouTube, YouTube converts the video to flash format, but it goes up as the HD video.
But, beware. Look at the YouTube viewing setting when your uploaded video is playing back. The YouTube default is not
HD. It might be 360p, 480p. If you have a 1080p video, then before the YouTube playback, you should be looking
at the video with the YouTube 1080p HD setting for best viewing. That is a YouTube matter.
Best results depend on you
a. setting up the Premiere Elements project preset to match the properties of the source media. That means, if
you have 1080p source, you (manually) or the project (automatically) set the project preset at
NTSC
DSLR
1080p
DSLR [email protected]
or the PAL counterpart, depending on your region need.
b. if you upload your video to YouTube using the Premiere Elements feature, there is a HD preset, but you cannot
customize it.....if you need customization, then you can export your Timeline to a file...in this example
Publish+Share
Computer
AVCHD
with Presets = MP4 H.264 1920 x 1080p30 or PAL counterpart
and then customize the preset under the Advanced Button/Video Tab of that preset. In increase quality, you might look to increase
the Bitrate under Advanced Button/Video Tab settings - without compromising the file size.
Then you would upload that file to YouTube at the YouTube web site.
All of the above are factors that need looking into in order to determine the why for what you wrote
I have published a shortened advertisement video to YouTube- say 5 minutes-
and it is low quality
Often SD video upscaled to HD can present poorly. But, you are dealing with a HD workflow so that should not be introduced into the matter. The setup of the project and
the properties of the source video are important, but let us start with the above and rule in or out those considerations first.
Thank you. As always, any clarification needed, please do not hesitate to ask.
ATR

Adobe Premier Elements 10 has stopped working error message/Audio issues

I'm working on a project for about a week. I almost finished it, "shared" it to my computer, and watched it thru windows media player. I thought of something else that I could add to the audio, so I went back into the project in PE10 and put small (2-3 seconds) audio clips on audio track 3. Once I did that, PE 10 would not allow me to put any audio effects on that track. (I went into some older longer projects that I have and it allowed me to put effects on any audio track).
So, I moved my short audio clips to the Narration and Soundtrack tracks. It finally highlighted the App;y button for the audio effects. Now, the problem is that I can't play or click onthe timeline or move the timeline indicator without PE10 closing out of my video. As soon as I try to do anything, it says "Adobe Premier Elements 10 has stopped working" and it closes the program.
I can open my other projects and everything seems to work fine on those and it doesn't close out, but it won't allow me to do anything in this particular project.
Again, I have been going into and out of the project for a week and all of the sudden it won't let me work on it. It's only about a 3 minute project, so I don't know why it would have trouble.
Oh, and it also un-rendered everything.
Any thoughts?
Thanks!

LOTS more information is needed for someone to try and help
These questions below may be for a different product... but the information you need to supply is the same, for the products you use
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
-http://forums.adobe.com/thread/419406

Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never

Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never opens, it just has the loading bar loading and then it stops, so I have no idea wat the problem is, please help

new project help
What computer operating system is your Premiere Elements running on?
Have you gone through the typical drills of
1. Latest version of QuickTime installed on your computer with Premiere Elements?
2. Running program from User Account with Administrative Privileges as well as from Run As Administrator applied to the desktop icon
with right click of the icon, followed by selecting Run As Administrator?
3. Does problem exist with and without the antivirus and firewall(s) disabled?
4. Even though the Premiere Elements 12 Editor will not open, can you open the Elements Organizer 12?
If Yes to all of the above, please review the following for a possible solution...
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Please review and consider the above and then we can decide what next which might include trying to open
the program directly from the .exe files. (If Windows 7, 8, or 8.1 64 bit, Local Disk C\Program Files\Adobe\
Adobe Premiere Elements 12\ and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe
and Adobe Premiere Elements.exe files. Double click the Adobe Premiere Elements .exe file to try to open the project.)
We will watching for your results.
ATR

Adobe Premier Elements 12 , Unknown errors when rendering or saving or making DVD's

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