Adobe Premiere 13 stops working on Hp Pavilion AMD Windows 8
I have installed adobe premiere 13 on my new windows 8 computer. It is a hp pavilion with AMD A4-5000 APU with Radeon (TM) HD graphics 1.50 GHz and 6 GB of RAM and a 64 bit operating system.
My problem is that every time I try to edit a video, a message pops up saying that adobe has stopped working and windows is searching for a solution. Then, the program shuts down.
So, it is my computer or is the Premiere 13 not compatible with my computer?
W8 and P13
Great information. Thank you for compiling it for the troubleshooting plans.
1. First we need to determine if the issue
My problem is that every time I try to edit a video, a message pops up saying that adobe has stopped working and windows is searching for a solution. Then, the program shuts down.
only occurs when you use the video as your source media for the program Timeline. So, first thing, import only some jpeg stills to the Timeline and determine if the problem exists.
2. We need the properties of the video that is imported into the problem project. So far we know
1. Frame Size 640 x 480
2. Frame Rate 28 frames per second
3. File Extension is .avi
The major property that we need is the video compression that is being used. Maybe we can get that from the model of the Sanyo Digital camera. What is the model? I can try to find the information online with the brand/model.
Good to know that your Premiere Elements 13 is on Windows 8.1 64 bit. We might have to tie that into the above findings.
So, major information needed...
a. Video compression of the .avi file
b. And whether or not the issue is specific for this video
Many thanks for the follow ups. Appreciated.
ATR
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