Adobe premiere CC crash on quit

Each and every single time I quit Premiere Pro CC it crashes.
I get the spinning ball or death then I'm asked to send a report to Apple and Adobe. Have the most recent version of the program, I've cleared all my preferences and caches. What would be causing this. It doesn't seem right for the program to be this unstable.

When you ask a question, please provide more information so someone can try to help
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
IF YOU ARE MAC
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Similar Messages

Adobe Premiere CC Crashing

I just started using adobe premiere so sorry if I don't know what I am talking about. Every time I try to preview stuff on the timeline or render a video, adobe premiere cc crashes. If I try to make the video, put it in queue and start the queue it still tells me it has stop working even if I closed it and only have media encoder open. Even then I can not render anything. I have re-installed it, tired to use different GPU drivers, CPU drivers, sign out and in to creative cloud. Nothing has worked. If you know a way this could be fix please let me know. Specs: i5-2320 @3.00GHz, 8GB Ram, 1TB Hard Drive, GTX 660 and all of it is on Windows 7 64-bit.
EDIT: Just installed Quick Time to see if that would help. Did not help at all.

This is the message it tells me when it crashes well I'm trying to render.
Files that help describe the problem:
C:\Users\Ryan\AppData\Local\Temp\WERB261.tmp.WERInternalMetadata.xml
C:\Users\Ryan\AppData\Local\Temp\WERC8FE.tmp.appcompat.txt
C:\Users\Ryan\AppData\Local\Temp\WERCED8.tmp.mdmp
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Adobe Premiere CC crashes when opening a project file .... error 3697 . [was:Adobe Premiere CC]

Adobe Premiere CC crashes when opening a project file .... error 3697 .... have to close application with Task Manager.... media files open separately OK

Just that one project, or any project? Can you create new projects?

Premiere Pro crashes after quit - Mac OSX Lion

Greetings,
Symptoms:
I'm experiencing a consistent crash behavior after quiting Premiere Pro (ver 5.5.1 and 5.5.2). The complexity of the project doesn't seem to matter and once it crashes, i get the prompt indicating the app encountered a serious error and will try to save the project. I then get the usual crash report prompt to send to apple followed by the adobe crash report a few minutes later (must be why i see "dynamiclinkmanager" in top for a bit after PP crashes).
If I reopen PP, I'm prompted with a dialog box asking if I want the last project opened. If I say yes, I'm back to a crash before any assets load (unexpected serious error and the app will need to close) followed by the crash reports again for apple and adobe. Basically, i get one chance to make a project and it goes bad when closing the application.
I'm using an install from a DVD, but had also tried the web version. I was able to create a couple projects with the web version (trial) and then when I got the DVD, i believe i used that for updating/authenticating, etc - maybe that's where things went south (anyone else observe a similar pattern?). I didn't think too much of mixing the DVD content with the web install, so the steps around how i mixed those two sources is somewhat fuzzy.
For reference, i'm pasting the crash report inline. To reproduce, I just had to open PP, click no when asked to open the last project that unexpectedly quit, and then just hit quit and got the crash. I didn't do anything other than accept the project defaults in order to test out hitting command-Q.
If I can provide futher info to help with a repro, please let me know.
Any help is appreciated and thanks in advance,
Todd
<<begin crash report>>
Process:         Adobe Premiere Pro CS5.5 [280]
Path:            /Volumes/VOLUME/*/Adobe Premiere Pro CS5.5.app/Contents/MacOS/Adobe Premiere Pro CS5.5
Identifier:      com.adobe.AdobePremierePro
Version:         5.5.2 (5.5.2)
Code Type:       X86-64 (Native)
Parent Process: launchd [126]
Date/Time:       2011-12-08 21:42:17.998 -0800
OS Version:      Mac OS X 10.7.2 (11C74)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[280]: garbage collection is OFF
terminate called without an active exception
abort() called
Message was edited by: Jeff Bellune. Edited for brevity.

Thanks for reply zikade, here's my rig:
Model Name:          Mac Pro
Model Identifier:          MacPro5,1
Processor Name:          6-Core Intel Xeon
Processor Speed:          2.66 GHz
Number of Processors:          2
Total Number of Cores:          12
L2 Cache (per Core):          256 KB
L3 Cache (per Processor):          12 MB
Memory:          64 GB
ATI Radeon HD 5770:
Chipset Model:          ATI Radeon HD 5770
Type:          GPU
VRAM (Total):          1024 MB
Regarding en/disabling the mercury engine, is there another place to toggle that? I didn't think i had any other choice at this time with my card option (until i get a nvidia cuda card). FWIW, When creating a new project, the options in the drop down menu for "Video Rendering and Playback" is greyed out with "Mercury Playback Engine Software Only" as the selected option.
I was also thinking of putting a fresh Lion install on another disk (bah, would prefer to not have to do this since I have other stuff all nice and set up on current OS install), but at this point I'm fine to take the hit and level the playing field w/ a fresh OS, image that for downstream testing if a fresh install is needed again, and then start installing things one at a time until something goes wrong.
It seems (i hope) this error could be caused by something pretty basic as it is a complete showstopper. Unless somehow what I'm doing is super unique, there would be other folks out there dead in the water, to, but making waves.

Why does Adobe Premiere Pro CC 2014 quit upon playback of a sequence?

I have a new iMac 27" 3.5 GHz Intel Core i7 with 32 GB 1600 MHz DDR3, running 10.8.5. I have a project using AVCHD files running at 59.94 fps, 1920x1080. The media is on a OWC Mercury Elite- AL Pro Qx2; it is at least 3 years old and it is connected to the iMac via a LaCie eSATA hub (with the eSATA cord). Also I have the Mercury Playback Engine GPR Acceleration (CUDA) enabled.
I can edit in a project for a while fine but then the playback starts getting weird and hanging up. The cursor jumps in the timeline and the picture freezes on a frame. Sometimes, the playback monitor screen turns a solid green. Sometimes I will then receive an error message saying "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." I usually have to force quit at this point. I try opening a new project and bringing in the sequences again. It will work for some time, and then the same problem again.
Is there a problem with Premiere Pro or do I need a faster, newer media drive?
Thanks.

Hi Andizzlem,
Andizzlem wrote:
I keep running into this issue. I really don't understand what is happening.
I have a brand new Mac Pro (Late 2013) with a 3GHz 8-core Intel Xeon E5 with 64GB of DDR3 and an AMD FirePro D700.
I run my machine with the latests version of OS X Yosemite.
I keep every Adobe program up to date.
I've been working straight off my internal 1TB SSD.
Any ideas or information would be great.
Thank you!
Are you running the following update? OS X Yosemite 10.10.1 Update
Is the SSD you are running your system on one you installed, or is it factory installed from Apple?
Are you testing with a brand new project file or one you updated from a previous version?
What happens to you precisely when this issue occurs? Are you working for 5-10 minutes, then the program freezes? Or do you get a warning dialog box?
Have you checked permissions for your Adobe folders (see my blog): Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
Have you tried trashing preferences (press Shift + Option while starting Premiere Pro)?
Thanks,
Kevin

Adobe Premiere CC crashes every ~10 seconds

Hi, today I installed Premiere CC and After Effects CC on a computer at work. Here are the specs of the computer.
BIOS: BIOS Date: 01/10/13 08:20:50 Ver: A12.00
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 8192MB RAM
DirectX Version: DirectX 11
Graphics: Intel(R) HD 4000
I edited some footage for about 30 minutes, and then Premiere crashed. I figured I was about done anyway and opened up AE, and worked for awhile. I switched back to Premiere to do more work, and it started crashing every ~10 seconds. So I'd open, edit for about 6 seconds, save, and it'd crash. Reopen, edit for a few seconds, save, etc. I finally finished the editing, but of course it wouldn't stay open long enough to export anything.
So I opened up AME, and dragged the .prproj into it. For awhile, it would just say "Reading XMP" for a long time, and so I eventually would quit out of it. After a while, it stopped, and I could edit the export settings. Once I got those set up, I tried to export. No good. It'd export a bit, and it would freeze. Then, a dialogue box saying "Adobe Premiere CC has stopped working" would pop up, and then AME would export a little more, etc. I figured out that killing the process "PProHeadless" causes the same export/freeze phenomenon. But the final exported file had inserts of "media pending" in the video. I figured that it was pretty drastic to be killing processes, so I wasn't too surprised.
At any rate, I'd really like to be able to edit at some point. I'd appreciate your help. Also, I don't have administrator priveledges on the computer... but I can probably get them if it's an absolute must.

Flush the media cache and the project cache.
Mylenium

Adobe premiere Pro Crashing!! AND Crashing

Hi ,
I have upgraded my Adobe Premiere Pro to latest available version 8.2 but still i am stuck with same crashing issue.
Application just quits randomly. editors are loosing their edit. Any one is having same issue?
below is the system config
Dell 7910 workstation
Dual Intel Xeon Processor E5-2650 v3 (10C, 2.3GHz, Turbo, HT, 25M, 105W)
32G 2133MHz DDR4 (4x8GB) RDIMM ECC
Nvidia Quadro K5200 8GB (2 DP, 2 DL-DVI-I) (2 DP to SL-DVI adapter)

When you purchased the Dell, did you wipe the hard drive and reinstall Windows from scratch? If not, I do recommend it. Starting with a clean system often fixes this type of abnormal behavior.

Adobe Premiere CC crashes on startup on windows 7

I have a HP Pavilion DV6t. it is windows 7 and has 8gb of ram, and an nvidia graphics processor.
I have just reset my system after a hdd failure and on that hdd it worked perfectly every time.
On my new hard drive, I still have windows 7, same drivers and same hardware but when I try to launch Premiere Pro CC, it crashes on the splash screen. Also, After Effects cc and Photoshop cc both work perfectly. (Nor does Primiere pro work in trial mode
My error log is:
Log Name:      Application
Source:        Application Error
Date:          10/09/2014 08:08:24
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      James-Price-HP
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1edc
Faulting application start time: 0x01cfccc5f1cfe79b
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: unknown
Report Id: 41074635-38b9-11e4-ab86-faae70fdbd75
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-09-10T07:08:24.000000000Z" />
    <EventRecordID>116346</EventRecordID>
    <Channel>Application</Channel>
    <Computer>James-Price-HP</Computer>
    <Security />
</System>
<EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>7.2.1.4</Data>
    <Data>52aed7f3</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0000000000000000</Data>
    <Data>1edc</Data>
    <Data>01cfccc5f1cfe79b</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe</Data>
    <Data>unknown</Data>
    <Data>41074635-38b9-11e4-ab86-faae70fdbd75</Data>
</EventData>
</Event>
Any Suggestions??

I just scanned a few threads citing this exception code. Most often, the problem is either a graphics driver or, more specifically, having both an integrated graphics chip and a graphics card. In the latter case, disabling the integrated chip generally solves the problem. Here's an especially illuminating thread on just how tricky it can be to be sure that the graphics card situation is all settled: Unable to launch Photoshop CC 2014 - igdfcl64.dll

Adobe Premiere CC crashes on startup - help!

I've gotten a brand new HP laptop, and installed Adobe Creative Cloud with Adobe Premiere. Every time I open Premier it crashes before it opens, or crashes after i do one task (save, import a file etc). I can't even start my project.
Anyone able to help? I have do do a video in several days for an event!
Laptop details:
AMD A8-4500M APU w HD Graphics (1.90 Ghz)
160GB ram
64 bit operating plus 64 based processor.
Thank you!!!

Hi Bravetart,
Welcome to Adobe Forums.
Please open device manager and check under display adaptors, apart from AMD is there an entry for intel as well.
If yes, right click any where on the screen and choose AMD catalyst center and make sure Premiere Pro is set to high
performance instead of power saving. Also make sure all the drivers are up to date.
Thanks

Adobe Premiere Elements crashes on export

Hello,
I am working on a video project in Adobe Premiere Elements 4.0. My computer is a Windows Vista Ultimate 32-bit Dell XPS M1530 laptop with the following hardware:
Toshiba MK3263GSX Disk Drive
285 GB, 149 GB used
burst transfer rate: 3 MBps
5400 RPM
8 MB cache
Intel Core 2 Duo CPU T8300
2.40 GHz
4.00 GB of RAM
Whenever I try to export my project (which is less than 3 minutes long and contains no more than 2.25 GB of 720p 30fps video), the program crashes. Usually, the progress bar will go about half way before an Adobe message tells me that Premiere is running low on system memory. Not long after that, a Windows message appears telling me that "Adobe Premiere Elements has stopped working" and it crashes to the desktop. This has occured without fail perhaps 50 times in all my tries to get this to save.
As this project has progressed and become larger and larger, it has become more and more difficult to export. At first, there were no problems. Then, I had to start restarting the program or my computer immediately before exporting. After making a few more changes and additions, I have been entirely unable to export succesfully.
I have set my export settings at far lower levels than would be acceptable for this project, but the program still crashes. I was most recently trying to save the file as an .mpg with the NSTC Widescreen DVD settings. Trying to save in other file formats and at other settings has not been succesful.
I do realize that this is probably a commonly asked question, so I apoligize for bringing it up again. I have searched for information on this topic and have tried several suggestions, including changing the virtual memory and cleaning up my hard drive.
Is my computer just too weak to export this project? Would a more recent program fix my problem? Are there any techniques or suggestions I should try?
Thank you very much for your help.

>chose setting NTSC HDV
According to Kodak http://store.kodak.com/store/ekconsus/en_US/pd/Zi8_Pocket_Video_Camera/productID.156585800 you are not selecting the correct setting... that camera does not use HDV
If the forum search is working today, search on
kodak zi8
to find out what you should be doing

Adobe premiere pro crashes on start up.

Hi,
I've been trying to open my premiere pro and i recently did the update, now everytime i try to open up a project, my premiere pro crashes. PLEASE HELP!
Thanks!

Hi jrm112233,
Thanks for posting on Adobe forums.
Please tell us What is OS you are using ?
1. Are you using Premiere Pro CC or CS6 ?
2. For how long you have issue with Premiere Pro ?
3. What is Graphics card are you using ?
4. Do you have some 3rd party plugin installed ?
Thanks
Sandeep

Adobe Premiere CC Crash on start up Windows 7 64-bit

Hey everyone. I've been using Premiere Pro CC for over a year, and only just recently started having issues with it. Now, every time I launch it crashes(not responding) before it even gets to the project screen.
I'm running Windows 7 Pro 64-bit
Intel i7 4820k 3.70 Ghz Processor
Nvidia GeForce GTX 760 graphics card with the latest drivers. 9.18.13.4052
8 GB of DDR3 1333Mhz RAM
So far I have tried uninstalling and reinstalling all graphics drivers as well as Premiere with no luck.
I then uninstalled every single Adobe application, including CC. Then reinstalled CC and Premiere by themselves. Still no luck.
Anyone ever encountered this??
Please help, I'm at my wits end!
Thanks!

Have you cleared the preferences? If not, go to Documents/Adobe/Premiere Pro/7.0 [or 8.0 if you're actually on CC2014, not CC()7.x], and rename the "<username>-Profile" folder. Then when you launch, Premiere will create entirely new prefs.

Adobe Premiere CC Crashes When Rendering and Exporting

Even with a simple sequence. Files are .mts from a GH2 camera. I never had this issues before with Premiere Pro.
Error report:
Process:         Adobe Premiere Pro CC [458]
Path:            /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier:      com.adobe.AdobePremierePro
Version:         7.2.0 (7.2.0)
Code Type:       X86-64 (Native)
Parent Process: launchd [166]
User ID:         501
Date/Time:       2013-12-15 11:35:18.870 -0800
OS Version:      Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report:          151219 sec
Crashes Since Last Report:           12
Per-App Interval Since Last Report: 1430 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      FECDFAEE-2196-A4B1-9E85-BEEF74626DBD
Crashed Thread: 26 Dispatch queue: com.apple.root.default-priority
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000009def0488
VM Regions Near 0x9def0488:
-->
    __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
[Please don't post full crash logs to the user forums.]
Message edited by Jim Simon

Just that one project, or any project? Can you create new projects?

Adobe Premiere keeps crashing

I have just downloaded adobe premiere on recommendation from a fellow film maker and want to try it compared to final cut. As soon as I import any video footage it crashes with a fatal error.

http://forums.adobe.com/message/4200840#4200840

Adobe Premiere 9 crashing

I am running Windows 7 Intel i7 8GB ram. I had Adobe Premiere 9 for some time and now it crashes everytime I try and open it. I tried some of the troubleshooting steps I read but nothing works. Any suggestions?

Ken
Never too many questions.
ccleaner
Open the ccleaner to the following interface with the Cleaner icon selected...
Go with the defaults and click "Run Cleaner". Click OK to the intital dialog. Best have your browser closed so it can do a complete job.
Next, using the same opening interface, select the Registry icon
(I use the program's default settings)
Click on Scan for Issues button.
When Scan for Issues is 100% complete, then click on Fix Selected Issues
As a result of clicking on Fix Selected Issues, a ccleaner dialog will appear asking you "Do you want to backup changes to the registry?
Click Yes and save the backup file to your computer Documents.
Then click Fix All Selected Issues in the next dialog that appears.
When the cleaner finishes its task, click Close.
Please check out the above. And, do not hesitate to ask for clarification if I have left anything out or anything seems out of place in the program path given. Remember, never too many questions.
We will continue to watch for your progress.
Thanks.
ATR

Adobe premiere CC crash on quit

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