Adobe Premiere crashes brand new 27" imac!

What is it with Adobe and letting their customers pay big bucks for software that doeasnt work.
Why do you guys let the customer pay for the research and development?
Can you imagine what its like sitting in front of a computer for 8hrs a day that you are unable to use.
How do I explain to the boss why im sitting bone idle 8hrs a day for coming up to 6 weeks now after he's
just blown £5000!!!! on crap that doesnt work!!!!! Ive spend near 4hrs on the phone to adobe with no one
having any sense of urgency or the need to keep their customers happy!!!  My estimation of adobe has
gone from the filmakers best friend to biggest waste of time on earth! Adobe wont even offer any compensation!!!
I am completely disgusted. Just try to imagine what its like sitting infront of
£2800 worth of software and that I cant even START on the work load I have. This is the single
most frustrating and rediculous thing ive experienced.

Thank you Jeremy. Its kindly appreciated.
I have purchased CS5 Master Collection on brand new IMac i7 solid state hard drive
Premiere causes the mac to instantly crash in a very random irregular manner, never the same thing.
I can work for a little while, import files and play from timeline, but its so unstable that if you click on anything,
it instantly kills the machine, completely dead. other times it blacks out the screen and continues to play the
audio but no control over the machine at all, even after the audio stops, i have to force quit the mac.
Other times the mac info screen appears saying you have to hold down the power key to kill it.
sometimes it doesnt crash for several mintues and then bang!
Ive have had many online conferences on adobe connect with several kind and professional adobe personnel for whom Im
most greatful, allbeit , it has taken way too long to get anywhere with this issue and adobe.
Ive spend hours following a very long list of fixes; permssion repair and preference delete etc etc.
but still no service.
Thank you Jeremy for your kind assistance.
Yours
Vaughn

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    P.S. I just went to the "tags" to post this....and funny thing....there must be 50 dvd tags, but none even resembling dvd burning or dvd authoring. Is there somthing going on that I need to know about....with dvd burning on imacs or Apple in general?

    Hi Carolyn!
    That iMovie user guide you linked to is the old one for iMovie HD (5 or 6)!
    There isn't one for iMovie 10/11 but:
    iMovie 10 Guide:
    http://help.apple.com/imovie/mac/10.0/?lang=en
    Also useful:
    http://www.macworld.co.uk/macsoftware/news/?newsid=3491810&olo=email
    http://www.macworld.co.uk/digitallifestyle/news/?newsid=3491708&olo=email
    http://www.macworld.com/article/2079349/exploring-imovies-editing-options.html#t k.nl_mwhelp

  • Dead Pixels on brand new 24" iMac

    I picked up my 24" 2.8GHz, 1GB Ram, 320GB HDD iMac on Friday the 22/02/08, and the first thing I noticed was a few dead pixels. There is a green one in the top left, one in the middle/right top and what seems like a clump of about 2 or 3 in the middle of the screen. I am very annoyed, I paid alot of extra money for a 'Premium Mac.' I will not settle for just letting this go.
    So, what is the warranty/general rule for pixels?
    Will they replace it gladly? Or say there isn't enough missing pixels?
    This is a brand new fresh out of the box Mac. If they refuse to replace it I will just return it because I'm not satisfied with the quality.
    Is there a time period in which I can return an iMac because I don't think it is good quality?
    P.S. I love my iMac! But seeing it with such a defection is breaking my heart, this is my baby!!!
    P.P.S I'm in Australia
    Thanks for any help!
    Tristan Marsh, Melbourne

    The policy on pixels varies from manufacturer to manufacturer but one thing is consistent: none of which I am aware have a zero defect rule. Most companies look at three different factors: location, clustering, and number. A couple dead pixels clusters in the middle of the screen tends to be regarded as more serious then a couple dead pixels clustered on the edge. A moderate number of pixels scattered about the screen is considered less serious still. All you can do is 1) first deal with the local dealer and if that fails, 2) try dealing with corporate.
    BTW, if you do a search on fix dead pixels, dead pixels, and dead lcd pixels, you'll find there are a lot of programs that claim to do just that. In general, I've seen more success with stuck pixels being fixed (they are always on) rather than unlit pixels, but I've even seen them revived on occasion through the use of these programs.

  • Adobe Premiere crashes in startup

    After updating to the latest version Adobe Premiere CC started crashing on startup with the following screen
    console generates the following log
    Does anyone know any ways of fixing it?
    Need to work on my Premiere project ASAP
    Thank you
    pav

    Hi Pavel,
    Please refer to the help document below:
    CC applications close immediately after launch
    Regards,
    Sheena

  • 5d Mk III and Dell M2800 - Adobe Premiere Crashes

    Hey!
    I got a new Dell M2800 and a Canon 5d Mk III - Adobe Premiere loads, but when I import the video and start the project I get the "Adobe Premiere has stopped responding"
    Help!

    According to Dell...
    Intel® Integrated HD Graphics 4600
    AMD FirePro W4170M with 2GB GDDR5 memory
    Dual graphic adapters are a bane on civilization!!!
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

  • Brand new 27" iMac will not sleep

    I have a brand new iMac 27" and it will not sleep.  It just turns itself back on again.
    I have the same hardware peripherals as I did on my 20" iMac.
    I tried the energy settings, shutting off the wireless mouse, and I still can't get it to sleep.
    I have read I can shut down "processes" but I'm afraid to as I don't know which ones to shut down and I don't want to mess up the system.
    27" iMac
    Processor:  3.4 GHz Intel Quad Core i7
    Memory:  4 GB 1333 MHz DDR3
    Graphics:  AMD Radeon HD 6970M 2048 MB
    1 TB HD
    Lion 10.7.1
    EDIT:  I just tried to make it sleep by using a schedule and it worked.  It stayed asleep.  So what do you think?
    Anyone?
    I would really appreciate any help with this.
    Thanks
    Message was edited by: Paul131313

    Try holding down command-option-P-R at boot time. Let it chime. Keep holding the keys down until it chimes again, and then release them, and see if it boots OK.
    If that doesn't work, then power it off again, unplug it from the wall, wait 30 seconds, plug it in and try.
    If that doesn't work, then reboot it, hold down command-R at boot, and try to get to the recovery partition. If you do, launch Disk Utility and try and verify the disk.

  • Ichat 3.1.6 keeps crashing on new intel iMac

    I never had problems with ichat on my old eMac. However, since I have made a switch to a new intel iMac, ichat keeps crashing in the middle of video conversations. What's more, Safari and Mail also stop working then. The only remedy is to restart the iMac, but these crashes keep coming again from time to time.
    Can somebody help?
    Regards
    Helmut

    You bought a new Mac and you can't use it because Safari crashes! Wow, such progress!
    I thought Mountain Lion would use Safari 6 not version 5.
    You should not have this problem with a new machine. Contact the store and ask them to install Safari 6 for you even if that means the inconvienience of having to take it back to the (real) store.

  • Brand new 20" iMac won't recognize Ethernet cable - can't get online

    I just got my iMac and cannot get the ethernet cable to recgonize. I know it works b/c I'm using it this very moment to type this on my Powerbook. When I plug it into the PB, I get the yellow,then the green once it connects. However, when I plug it into the iMac, I get nothing. I thought maybe I needed to configure Built-In Ethernet, but it won't let me select configure or connect. The assistant won't recognize it either. I posted in the Tiger forum mistakenly, but thought this forum would be more appropriate. This is what I posted (for more detail):
    I just unboxed my new iMac and can't get on the internet (I'm on my powerbook). The problem is this; in Network, it says "The cable for Built-In Ethernet is not plugged in." Only, it is. Can't be the cable b/c that's the cable I'm connected with right now. So, I go through "assist me" and when I click on "Assistant" it takes me to the Intro page where I'm supposed to give a Location Name. I do this, calling it "home." The ver next screen, after clicking "continue" takes me to "How do you connect to the internet?" The problem here is that, of the 5 options, only one is selectable. Airport is the only one that can be selected?? "I use a telephone modem to dial my ISP" as well as "DSL Modem/Cable/Lan" are all greyed out..they cannot be selected. I use an ethernet cable. Why is this not able to be selected? It's very frustrating. I've turned off Airport and Bluetooth, yet I still cannot check any of these. I need to check "I use a cable modem to dial my ISP" but I can't b/c it won't allow me. Can anyone help me here? I can't use my brand new iMac and it's kind of a bummer. I thought these things were plug and play? Thank

    Well I tried that and nothing. I'm completely stumped. I have no idea why this is happening. And it's weird b/c, everytime I'm jumping back on here, I'm just unhooking the ethernet cable from the iMac and plugging it into my PB. And, nearly immediately, i'm up and running, connected with the PB. How can it work on the PB and not on the iMac? And why would those options be grayed out on the iMac? It's like it just refuses to let me check them and/or configure. That is very weird.

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