Adobe Premiere Elements 10 not starting up.
When ever I start up Premiere it opens up with a message that says:
Premiere Elements 10.0 has encountered an error
[..\..\Src\EMS\WSEMUtil.cpp-715]
xpcm
Thanks for the reply. We may have our answer in your Premiere Elements 10 running on a computer that uses a NVIDIA GeForce card. There is a known issue relating
to Premiere Elements 10/NVIDIA GeForce with the solution being roll back of the driver version to about May 2013. But, I have not seen it reported before in association
with the particular error message
[..\..\Src\EMS\WSEMUtil.cpp-715]
But because of the history on this matter in
the Announcement at the top of this forum
and
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
we do need to rule this factor in or out.
Go to the following site for older version NVIDIA GeForce and plug in your information to download and install the May 2013 driver version
http://www.nvidia.com/Download/Find.aspx?lang=en-us
It is the Driver GeForce 320.18 Driver........320.18.......May 23, 2013 that you want.
Are you working with SD or HD projects?
Please review and consider and then let us know the outcome. The references cited with give you a
comprehensive view of the Premiere Elements 10/NVIDIA situation.
Thank you.
ATR
Similar Messages
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ADOBE Premiere Elements 11 start niet !
Mijn "Adobe Premiere Elements 11" start niet op na herinstallatie door een computerstoring. De installatie is vermoedelijk mis gegaan. Kan de registratie weer vrijgegeven worden?? Bij wie moet ik dat regelen?. Want een mens verdwaald in het klanten servicebos van ADOBE.
Met vriedelijke groet "Vriefoto".Helaas zijn er maar weinig mensen hier op het forum die Nederlands lezen.
Bovendien is dit het Premiere Pro forum en niet die van Elements.
Graag je vraag en in het Engels hier plaatsen:
http://forums.adobe.com/community/premiere_elements?view=discussions -
Adobe Premiere Elements 12 start up problem.
I just purchased and installed Adobe Premiere Elements 12. I have a new pc with windows 8.1. Premiere required that I run the program as an administrator (???). So I ran it as administrator and it starts up, but then immediately closes itself.
mattjay84
Thanks for the update on the issue details.
Bottom line: I am suspecting an Open With directive problem.
Details.....
Please excuse the questions, but I do not want to take anything for granted
Checking the Creation of a New Project
a. If you double click the desktop icon of Premiere Elements 12.1, does the program open to the Welcome Screen?
In the Welcome Screen can you then select Video Editor followed by New Project to open a new project?
b. Can you open the program and a new project by double clicking on the Adobe Premiere Elements 12.exe or Adobe Premiere Elements.exe found
Local Disk C
Program Files
Adobe
12
and in the 12 Folder are these two files. The Adobe Premiere Elements 12.exe should open to the Welcome Screen and the Adobe Premiere Elements.exe opens bypassing the Welcome Screen.
Checking the Opening of a Saved/Closed Project
Now for your workaround...You right click a video file on the hard drive and select Open With and have the opportunity to select specifically Premiere Elements 12. It works. You have a new project, edited, and you save/close it. But, it is the re-opening of that saved/closed project.prel file that I suspect as being at the core of the problem.
so I double clicked the project file I had been working on and it said 'The project is not compatible with current version of Premiere Elements' (even though I had only just saved it from that version).
Where is this project.prel file that you are double clicking to re-open your saved/closed project? And, how do you get to it? What is its hard drive save location - Libraries/Documents/Adobe/Premiere Elements/12.0? If so, what happens if you right click the project prel there and select Open With, followed by Premiere Elements 12?
Please review and consider.
Looking forward to your follow up.
Thanks.
ATR -
Installation Adobe Premiere Elements not working
I'm trying to install the Adobe Premiere Elements 13 but it's not working. I downloaded the file for the trial version, after downloading i also had to download something called Akamai netsession Client ? I dont know what it is, but i installed it as well. But everytime i want to open the setup it says that an error occurred. I cannot open adobe premiere elements, what should i do? i did the installation 4 times now, it's still not working
Update:
Bin soeben beim Installieren. Falls mal jemand das selbe Problem haben sollte... nach Installation von SP2 für Vista (dachte ich hätte das schon gehabt) und Benutzung der selben CD wie für die Installation von PSE 8 funzt es nun... Darauf muss man erstmal kommen... 2 Programme, 2 CD`s die Beide gleich aussehen... und da soll man 2 Mal die Selbe nehmen... egaaal.
Thread könnt ihr, wenn ihr wollt schliessen. -
Premiere Elements not starting
Hi
I purchased (and starting to get some serieus regrets) premiere elements 9.0 and running it on WIN7 x64
When I start it the welcome screen starts, when I chose New Project it tries to launch Premiere, but it stalls first for a long time at
the stage of ExporterQuickTimeHost.prm it takes a really long time and then the welcome screen looks again like I never clicked anything.
If I now click again on New Project , the welcome screen disappears completely.
I read some stuff about GPU settings and all, but I never get to that stage. Since I bought PE9 one week ago I never got to stage of even seeing the damned program!!
I noticed that 2 processes are started
Adobe premier elements.exe
and
Adobe premier elements 9.exe
They keep running, but there is no GUI
I updated the graphics drivers to the latest, I updated Quicktime to the latest, my WIN7 is fully up to date with the latest updates....
HELP!!!!!!!!!!! I'M GETTING REALY FRUSTRATED!!! WHy is there no LOG anywhere to be found!?!?!?!
this is my system:
Number of cores 4 (max 8)
Number of threads 8 (max 16)
Name Intel Core i7 720QM
Codename Clarksfield
Specification Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
Package (platform ID) Socket 989 rPGA (0x4)
CPUID 6.E.5
Extended CPUID 6.1E
Core Stepping B1
Technology 45 nm
Core Speed 2376.5 MHz
Multiplier x FSB 18.0 x 132.0 MHz
Rated Bus speed 2112.5 MHz
Stock frequency 1600 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 4-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 6 MBytes, 12-way set associative, 64-byte line size
FID/VID Control yes
Turbo Mode supported, enabled
Max turbo frequency 2800 MHz
Max non-turbo ratio 12x
Max turbo ratio 21x
Max efficiency ratio 7x
TDP Limit 45 Watts
TDC Limit 37 Amps
Core TDP 37 Watts
Uncore TDP 8 Watts
Power @ 7x 15 Watts
Power @ 8x 18 Watts
Power @ 9x 23 Watts
Power @ 10x 29 Watts
Power @ 11x 36 Watts
Power @ 12x 45 Watts
Max bus number 63
Attached device PCI device at bus 63, device 2, function 1
Attached device PCI device at bus 63, device 3, function 4
Attached device PCI device at bus 63, device 2, function 1
Chipset
Northbridge Intel DMI Host Bridge rev. 11
Southbridge Intel PM55 rev. 05
Graphic Interface PCI-Express
PCI-E Link Width x16
PCI-E Max Link Width x16
Memory Type DDR3
Memory Size 4096 MBytes
Channels Dual
Memory Frequency 528.1 MHz (2:8)
CAS# latency (CL) 7.0
RAS# to CAS# delay (tRCD) 7
RAS# Precharge (tRP) 7
Cycle Time (tRAS) 20
Row Refresh Cycle Time (tRFC) 59
Command Rate (CR) 1T
Uncore Frequency 1980.4 MHz
Memory SPD
DIMM # 1
SMBus address 0x50
Memory type DDR3
Module format SO-DIMM
Manufacturer (ID) Samsung (CE00000000000000)
Size 2048 MBytes
Max bandwidth PC3-8500F (533 MHz)
Part number M471B5673EH1-CF8
Serial number 617BF7E1
Manufacturing date Week 40/Year 09
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-18-24 @ 457 MHz
JEDEC #2 7.0-7-7-20-27 @ 533 MHz
JEDEC #3 8.0-8-8-23-31 @ 609 MHz
DIMM # 2
SMBus address 0x52
Memory type DDR3
Module format SO-DIMM
Manufacturer (ID) Samsung (CE00000000000000)
Size 2048 MBytes
Max bandwidth PC3-8500F (533 MHz)
Part number M471B5673EH1-CF8
Serial number 617BF77F
Manufacturing date Week 40/Year 09
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-18-24 @ 457 MHz
JEDEC #2 7.0-7-7-20-27 @ 533 MHz
JEDEC #3 8.0-8-8-23-31 @ 609 MHz
Graphic APIs
API NVIDIA I/O
API NVIDIA NVAPI
Display Adapters
Display adapter 0
Name NVIDIA GeForce GT 230M
Revision A2
Codename GT216
Technology 40 nm
Memory size 1024 MB
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x103C)
Model ID 0x0A28 (0x363C)
Performance Level Default
Core clock 135.0 MHz
Shader clock 270.0 MHz
Memory clock 135.0 MHz
Performance Level 2D Desktop
Core clock 405.0 MHz
Shader clock 810.0 MHz
Memory clock 324.0 MHz
Performance Level 3D Applications
Core clock 500.0 MHz
Shader clock 1100.0 MHz
Memory clock 790.0 MHzIf you can get it working in diagnostic mode, try adding the various items back. Either do this one at a time or by halves.
Halves - say you have twenty items loading:
add back half (ten) and see if it still works.
If it does then the problem is in the half you removed.
If it doesn't then the problems is in the half you left starting.
If it does (2) then add back half (five) and see if it still works. Repeat the halving until you get to the last item - that should be the problem one.
If it doesn't (3) then take out another half (five) and see if it now works. Repeat the halving until you get to the last item - that should be the problem one.
Cheers,
Neale
Insanity is hereditary, you get it from your children -
Hi. I have just started using Adobe Photo Elements 11 and Adobe Premiere Elements 11. I have many pictures in my photo gallery that I would like to use in a project that I am working on. When I opened the photo gallery it said I could not use the photo gallery because it has not been updated. Can someone please help me with this...let me know how to do this...or...Thank you,
BNN, even though I understand what KT is saying, your thought resonates with mine. When it comes to building and maintaining my website, I see myself more as a photographer than as a web designer. Hence, even though Apple may not be actively developing (and we are guessing on this one, arent we) iWeb, the existing functionality should do plenty of good to me for next couple years at least.
That said, they released a point update a few days back and with the whole cloud thing building momentum and mobile me going for free, why would Apple want to pull the plug on such a fantastic product? -
I can't download the Adobe Premiere Elements 13. Akamai Download pop up only the download window but downloading do not start. Alternate download Method will start but downloading will stopped always after 655 Megabytes. I have tried with different browsers, fire wall and virus protection off and also to download the trial of Adobe Premiere Elements 13 but result is every time same.
if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version. -
Is there a way not to have to use the disk to start or exit Adobe Premiere Elements 13. I do not want to have to carry a disk around with me all the time.
tljtommy
There is a known No Disc error using Premiere Elements 13.
The fix is to delete the OldFilm.AEX file which is found in Window 8.1 64 bit
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 13
Plug-ins
Common
NewBlue
and in the NewBlue Folder is the OldFilm.AEX file that you delete.
Adobe first posted this information in one of the threads here, and it has worked for essentially all who have
gotten the No Disc error in Premiere Elements 13.
Please let us know if this works for you also.
Thank you.
ATR -
Getting the message Adobe Premiere Elements could not start after silent install
I am getting the following message after running a silent command line installtion. The coomand line I am using is
setup.exe" /S /UL1033 /V"/qn COUNTRY=244 SERIALNUMBER="xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" the x64 on Windows 7 64-bit.
After manually running the set-up.exe installer located in the ElementsSTIInstaller folder, Premiere elements launchs.
What is the cause of the error after running a silent installion?
JmFrxHi jam62m,
Please follow the steps mentioned in kb article : http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements- 4.html
and command to install Premiere elements silently is : start/wait OEM.exe /UL%LangCode% /V“SERIALNUMBER=%Adobe volume license serial number%”
Example : C:\ Adobe Premiere Elements 10/Adobe Premiere Elements 10 - 64 Bit> start/wait OEM.exe /UL1033 /V"SERIALNUMBER=1111-1111-1111-1111-1111-1111"
Regards,
Jatin Dembla -
Adobe Premiere Elements 11 just doesn't start (Win7, 64bit, NEW image)
Hi Everyone,
While Adobe Premiere Elements 10 is just working fine, Premiere Elements 11 won't start. I choose "Video Editor" from the Welcome screen, then select either open project or create new project. I then get to see pink/grey status bar, but nothing else happens. Elements just won't start. Note: The Organizer is working fine.
When I check the Win7 Event list, this is the error that I see:
Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d43d
Faulting module name: dvacore.dll, version: 11.0.0.0, time stamp: 0x50408171
Exception code: 0xc00000fd
Fault offset: 0x00000000000e0dfb
Faulting process id: 0x1064
Faulting application start time: 0x01ce2a2c5a5b5a7a
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 11\dvacore.dll
Report Id: 9d16351a-961f-11e2-936a-463500000031
I checked this community, where several other folks seem to have the same problem. Only few of them have found a solution, but none of them is working for me.
I did install the most recent video driver.
Does anyone know what to do based on the davacore.dll issue displayed above?
Would apprecaite any hint!
Thanks!You might have already seen these, but just in case one has some useful info, I'll post the links:
http://forums.adobe.com/message/4405884
http://forums.adobe.com/message/4469313
http://forums.adobe.com/message/4041017
Good luck, and maybe others have more direct input for you,
Hunt -
Adobe Premiere Elements 12 don't start and crashes
Adobe Premiere Elements 12 don't work as it should in Windows 8.
I run the Pc as an Admin Account but still adobe just gives me this message and then crashes.
I only have one account that is Admin on this pc aswell.
I also tried to run the program as "admin" with right mouse buttom, but it's the same error thier.
I have also installed the program on another Pc I dont use but has Win7 and thier it works just fine.
So what should I do so I can use the program that I actually bought serval weeks ago?
But still cant use.... Anyone that know of this problem?
Really bad that you cant write or call adobe "support"daniel2014
How long ago did you purchase Premiere Elements 12? If it is within the last 30 days, you might be eligible for a free move to version 13. You need to contact Adobe via its Adobe Chat to discuss that as soon as possible if that is something of interest to you. There may be some debate about the way to make contact, but, if you purchased from Adobe direct as an online download, I would contact Adobe Chat by clicking on the following and following through with Chat Panel.
http://helpx.adobe.com/sea/contact.html?step=PRE_membership-account-payment_payments-invoi ces-orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not open as set, then you will need to navigate to Chat Panel using the above titles as guides.
If you stay with 12, then there are several areas to pursue
1. Can you open the program by going to the Adobe Premiere Elements.exe file, right clicking it and selecting Run As Administrator, and then double clicking the .exe in an attempt to open the program direct to the editor?
See
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 12
and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe and Adobe Premiere Elements.exe. You want the Adobe Premiere Elements.exe file.
2. If you create a new User Account with Administrative Privileges and install and run Premiere Elements 12 from there, does the program open?
3. Does the problem exist with and without the antivirus and firewall(s) disabled?
Let us start here and then decide what next.
Thank you.
ATR -
Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.
douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR -
Adobe Premiere Elements 11 is not responding
I work on a macbook pro. I have Adobe premiere elements 11. I uploaded video to a new project. I dragged some of the thumb nails onto the timeline on Thursday and successfully edited. Today I dragged a few more onto the timeline and began editing. All of a sudden, the cursor begins spinning. I go to force quit and it tells me that the program is not responding. I quit and tried again. I have rebooted my computer a number of times, but to no avail. Any suggestions as what I can try to keep the program running and edit my project? Should I just open a new project and start from scratch since I haven't edited many of the interviews?
Thanks.
barbbarb
Please determine if you can open a new project without problems.
Do you work with the AutoSave ON in preferences (Edit Menu/Preferences/AutoSave)? If so, go to the Adobe Premiere Elements Auto Save Folder and go through the Auto Saves
seeking one that will open after you double click it. Each of those AutoSaves is the project file at different phases of your editing. If you get one that opens, then build it back to where you were before you ran into the problem.
If you can get to the build back from an AutoSave, I would watch closely to see what addition to the project sends the project back into trouble again. Then we target
the addition for troubleshooting.
Please review and consider and then let us know the outcome.
Thank you.
ATR -
Adobe premiere elements 9 not editing
This is my second attempt to post (my last one a little while ago didn't appear).
I have bought the above package mainly to edit some club videos. It is driving me mad.
I have a Sony Viao
Vista Home Premium
Service pack 2
Intel Core DUO CPU
2.00 GB Ram
32-bit
I have imported a video from my comcorder to the PC via ION EZ Converter. The video is stored as a .mpg file.
When I open up organiser the thumbnail is there.
The first time I opened organiser I somehow managed to drag the video to the left side of the screen and got a timeline but when I started it up I got sound but no picture. However, now when I open up organiser and go into EDIT, aand try to drag across I get automatically sent into video effects and can't go back!
I was told that the problem may be due to incorrect codecs and I have downloaded K-LITE MEGA Codec but that doesn't seem to have helped.
Before I did this I also got a message in elements
"we have detected an incompatible display driver. To get a better and faster playback performance please update your display driver.
Display driver details: NVIDIA Corporation - GeForce 8400M G7/PCI/SSE2 2.1.1"
Help
Really frustrated
Graham WTThanks Barbara
I found it also and I''ve put an entry there too.
Graham
Date: Tue, 18 Jan 2011 16:42:16 -0700
From: [email protected]
To: [email protected]
Subject: Adobe premiere elements 9 not editing
Hi, Graham WT. Sorry you're having trouble. You know, Premiere Elements has its own forum, and the video mavens mostly hang out there:
http://forums.adobe.com/community/premiere_elements
You'll probably get more help with this if you post over there, where more people are working with video. Good luck!
> -
i am on my mac and have os x yosemite. i am trying to install adobe premiere elements 10, but every time it starts downloading it stops and says it encounter 8 errors?
you mean when it starts installing (not downloading), you see errors?
if yes, attach a screenshot of the errors. -
Adobe Premiere can not find any module capable of playing video. Update the video drivers and start again.
I've tried all the options suggested and the problem continues.
What else can I do?
Note: I had already worked before.
Windows 8.1
Notebook i7, 8M memory, video card Nvidia (updated).
Adobe Premiere Pro 2014
Please help me. Thank you.
mailto: [email protected]Here is a link to an Adobe TechNote about the same issue with an earlier (much earlier!) version of Premiere Elements and Windows XP.
http://kb2.adobe.com/cps/324/324938.html
I'll leave it to Steve and Bill as to whether the fix offered in the link for Premiere Elements 2 would still be applicable to your version of Premiere Elements.
Hope this is of some assistance.
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