Adobe Premiere Elements 11 Editor randomly stopped working?

My Adobe Premiere Elements 11 Editor just stopped launching and crashed every time now... getting fed up.

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  • "Adobe Premiere Elements 13 has stopped working"

    I got a copy of Premiere Elements 13 on "Black Friday" (one month ago).  I am using stabilization and sometimes get "Adobe Premiere Elements 13 has stopped working".  I have been guessing at the problem and run several experiments - one being; stabilize a clip in it's own project and create an MP4 to use in the final project.  The latest clip seems to render fine, but crashes on playback (sometimes this happened on version 12 but not so consistently and often.  I'm running 64 bit Windows 7 Home Premium, with 6GB RAM, 3.30GHz, Intel Core i3 - 4 core processor.  I use two monitors with the built-in video hardware.  Rendering max's out all four cores while stabilization taxes the RAM.  Where can I look to find out more details about this problem (only guessing with anything less)?  Thanks for the help.

    Ray
    Thanks for the reply with further details and results.
    The generalization is that you (manually) or the project (automatically) sets the project preset to match the properties of the source media.
    But, if you have more than one format to import, you can still import that "atypical" format into the project (a project cannot have more than one project preset). But, the Shake Stabilizer will not stabilize it since it's properties do not match the description of the project preset. You can easily understand this by looking at the description of the project preset that has been set for the project and comparing it with specification of your video source. But, I have not yet found that such a situation creates a project/program "stopped working" as in shutting down the project/program.
    I suspect a major factor when you run into a Shake Stabilized induced project/program shutdown is computer resource demands of the feature for the video which is requiring the stabilization. And, I have found that the stabilization times can be long.
    Consequently, if the Shake Stabilizer does not cause the project/program to shutdown when asked to stabilize a video clip (without other effects). I am very guarded in the outcome, especially stabilization times, when the Shake Stabilizer is asked to stabilize a video clip to which other effects have already been applied.
    We will looking forward to your results.
    Thank you.
    ATR

  • Adobe premiere elements 13 has stopped working message

    Every time I open adobe premiere elements 13 and download any form of media, in about every 2-3 minutes when i'm editing my video, A message will come up stating that "Adobe Premiere Elements 13 has stopped working." It forces me to close the application. I went to a computer expert and he said that my computer meets all the requirements of the software and even exceeds some of them since it's only 2 years old. Why does this keep on happening to me and how do I fix it?

    senseimike
    Premiere Elements 13 on what computer operating system?
    Have you updated 13 to 13.1 using an opened project's Help Menu/Update? If not, please do so.
    Now the usual drill questions...
    1. Do the problems exist with and without the antivirus and firewall(s) disabled?
    2. Are you running the program as Administrator?
    3. Are you using a pen and tablet device instead of a mouse?
    4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card. According
    to the Device Manager/Display Adapters, how many video cards/graphics cards is your computer using? Are you running
    a multi- monitor system?
    5. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1?
    6. What are the properties of your source media including file extension and duration? Knowing brand/model/settings of the camera that
    recorded the videos is probably the quickest way to get at that needed information. What project preset are you (manually) or the project
    (automatically) setting?
    7. What specific edits are you doing in the project when the program crashes/shuts down? Is there any consistency to the "stopped working"?
    You talk about every 2 or 3 minutes in the workflow. But what is the size of the project by the time the problems set in....2 or 3 minutes
    from the time you started the project or 2 or 3 minutes after you have been working on the project for 10 to 90 minutes?
    Please review and consider the above, and then we will decide what next.
    Thank you.
    ATR

  • Adobe Premiere Elements 12 has stopped working

    Running Premiere Elements 12 since last September.  Although we don't always get along, it would always launch for me.  This problem has been happening since Wednesday.  I believe Microsoft updates were applied Wednesday morning, but not sure this affects the Elements startup.  I applied the Premiere Elements 12 update on Wednesday morning, I though the installation said update 12.1.0.0, but it could have been 12.0.0.1.  I remember a 12 and a 1 and a zero.  The program starts, displays the spash screen, I click on Video Editor, which present  the Existing Project or New Project tabs, clicking either of these causes the problem.  Here are the details-
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Adobe Premiere Elements.exe
    Application Version: 12.0.0.0
    Application Timestamp: 530bd24a
    Fault Module Name: WorkspaceManager.dll
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 523cd2f7
    Exception Code: c0000005
    Exception Offset: 0000000000013070
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 548c
    Additional Information 2: 548cd48eca8b94a71c47df1fc7a5ed12
    Additional Information 3: 252a
    Additional Information 4: 252a1a8470036fa2eb4b513e907014d9
    Read our privacy statement online:
    I find is interesting that I applied the update, but the app version is listed as 12.0.0.0, may give someone a clue.  Control Panel says Premiere Elements 12.1.0.0 is installed.  OS is Windows 7 54-bit.  8GB RAM.
    Comments and suggestions welcome.

    PolarBear74
    The first question is "If you believe the problem set in with Microsoft Updates, did you roll back the Microsoft Updates?"
    Your screenshoot looks OK. Where is the 12.0.0.0 that you say you see?
    1. Check out the Adobe Premiere Elements Previews Folder and the Media Cache Folder for pile ups of preview files and conformed audio.
    (See Libraries/Documents/Adobe/Premiere Elements/12.0). Also check for pile ups of conformed video (See Edit Menu/Preferences/Media and Media Cache Database and its "Clean" button.)
    2. See Edit Menu/Preferences/Scratch Disks and let us know where they are directed and how much free hard drive space exists at that location(s).
    3. Is the problem confined to all projects (new and old)?
    4. If you have not already, please delete the Adobe Premiere Elements Prefs file.
    Local Disk C
    Users
    Owner
    AppData
    Roaming
    Adobe
    Premiere Elements
    12.0
    and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not solve the problem, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
    Let us pause here. Please let us know the outcome.
    Thanks.
    ATR

  • My adobe premiere elements editor doesn't work

    I recently purchased Adobe Photoshop and Premiere Elements as a package. My Photoshop works fine, but my premiere isn't working. The organizer allows me to import photos and videos, but it won't allow me to do any edits. I have windows 8.1 with my PC. Any ideas as to what i can do to let the editor for premiere work?
    Thanks

    Beanz718
    Premiere Elements 13 on Windows 8.1 64 bit.
    How far do you get into Premiere Elements 13....Can you Sign In and see the Welcome Screen and/or one of the workspaces?
    a. Do you import source media into the Premiere Elements Editor, and the program freezes and crashes when you try to do that
    (if so, what are the properties of your source media?)
    or
    b. Is it that you cannot import any file into the Premiere Elements Editor- you cannot get beyond Video and New Project in the Welcome Screen
    or
    c. Is it that you can import source media into the Premiere Elements Editor, you start to edit the source media on the Timeline, then the program freezes or crashes
    (if this is the case, what are you doing in the Timeline when this happens?)
    Above I have taken for granted that you are importing into the Premiere Elements Editor with one of the Add Media choices like Files and Folders. Are you instead importing into Elements Organizer 13 and trying to switch from there to the Premiere Elements workspace for video editing?
    For whatever is happening, are there any error messages associated with the event? Have you checked the Computer/Manage/Event Viewer/Windows Logs and its Applications for error or warning messages?
    Bottom line, please supply more details so that we can plan troubleshooting strategy for your issue.
    Thank you.
    ATR

  • "Adobe Premiere Elements 11 has stopped working"

    Hi,
    I have been having problems with getting Adobe Premiere Elements 11 to open. It was working fine for a year and then I haven't been able to get it to open. I have tried running the program as an administrator, uninstalling and reinstalling and deleting other material from my notebook but it always comes up with the same error message.
    These are my computer details:
    Manufacturer: Toshiba
    Model: Notebook
    Rating: 5.9 Windows Experience Index
    Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz 2.40 GHz
    Installed Memory (RAM): 8.00 GB (7.89 GB usable)
    System type: 64-bit Operating System, x64-based processor
    Pen and Touch: No Pen or Touch Input is available for this Display
    Serial Number:
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]
    [If you are posting using email, please turn your 'sig file' function OFF for posting]
    Why is this occurring and how do I ensure that the program runs again? Looking at other forums and posts, I see that others have been having the same problem.@

    •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    •What is your exact graphics adapter driver version?
    •Have you gone to the vendor web site to check for a newer driver?
    •For Windows, do NOT rely on Windows Update to have current driver information
    •-you need to go direct to the vendor web site and check updates for yourself
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    Do you have dual graphics adapters?
    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Adobe premiere elements.exe has stopped working

    Hi,
    Overclocked Quad Core 3.4
    4 GB RAM
    7900GS Graphics
    Vista 64Bit SP1
    Asus 5pk-e mobo with onboard sound and lan.
    I've just captured 3 x Tapes of video footage from my Sony HC-3 DV Camcorder as i just can seem to work on the project. I keep getting:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Adobe Premiere Elements.exe
    Application Version: 4.0.0.0
    Application Timestamp: 46df9114
    Fault Module Name: ImporterAVI.prm
    Fault Module Version: 4.0.0.0
    Fault Module Timestamp: 46df940a
    Exception Code: c0000005
    Exception Offset: 000058b7
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 2057
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160
    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
    It's really anoying now. any ideas.

    This is really anoying me now.
    It's simply keeps crashing when zooming in and out the timeline and when browsing through the media.
    All photos are in jpg and video is AVI imported from Sony HC3 using DV Tape and Premere Element 4.0
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Adobe Premiere Elements.exe
    Application Version: 4.0.0.0
    Application Timestamp: 46df9114
    Fault Module Name: ImporterAVI.prm
    Fault Module Version: 4.0.0.0
    Fault Module Timestamp: 46df940a
    Exception Code: c0000005
    Exception Offset: 000058b7
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 2057
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160
    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
    Any ideas?

  • Error Message - "Adobe Premiere Elements.exe has stopped working"

    This has happened before but I have been able to work out of it previously.  Now no matter what I do (such as starting a new project) it crashes every time.  I read alot of the posts/articles here about troubleshooting PE but to no avail.  Basically I can capture, save, render, even "share" the project in other formats, but anytime I try to edit, or even watch any video in the viewer, it crashes.  Even if I advance the video one frame it crashes!  Event viewer reveals that the error event ID is 1000.  Today's crashes have a time stamp of 0x46df9114, faulting module MSVCR80.dll.  Yesterday's crashes list a different faulting module.  There is also an exception code, fault offset, process ID.  Not sure what information is needed.  Any help is greatly appreciated - I am behind on an important project.  Many thanks!
    Specs:
    Dell XPS 420
    Windows Vista Home Premium 32 bit
    Intel Core 2 Quad Q6600 2.4 GHz
    4 GB RAM

    First, Google "MSVCR80.dll" and limit to "Adobe Premiere." Leave off "Elements" for now. You will find plenty of articles and some in this forum (one very recently). Many will have Adobe KB articles on problems and what to do.
    Next, this ARTICLE might yield some clues to any other problem, at the time of the crashes.
    Good luck,
    Hunt

  • Adobe Premiere Elements 10 has stopped working Windows 7 Error Message - Can someone help?

    Hello Everyone,
    I wanted to checkout the new version of Adboe Premiere Elements 10 for doing some film editing so I downloaded the Trial Version using the Adobe Download Manager.  Upon installation, I double-clicked the Elements icon and after a few seconds of trying to open, I get the following:
    After surfing the web, I followed several steps to ensure I had all of the latest drivers for audio/video components and the latest version of QuickTime.  I uninstalled and re-installed Elements 10 and ensured that my virus protection was turned off. 
    I am still getting the same error.
    Can anyone help?
    Thank you in advance!
    Will

    Will,
    Welcome to the forum.
    This ARTICLE has a checklist on getting PrE to work well on one's computer, and then it goes into tuning the computer and OS. Last, there are linked articles on troubleshooting, and on many aspects of one's computer and OS, when the general tune up tips do not fix things. If the checklist, and tuneup tips do not help, then step through the troubleshooting tips, one at a time, as they work up in "degree of difficulty."
    Good luck,
    Hunt

  • Elements Editor 7 stopped working...Help...(possibly visual runtime c++)

    I have Windows Vista 64 bit with 4.00 GB RAM (If that matters) and Adobe Photoshop Elements 7.  It had worked perfectly fine since I bought it in March of 2009 until about 3 weeks ago (Only the Editor stopped working - the Organizer still works fine).  It was working fine one day, and then the next day, I tried to load the Editor and I got this message:  "Adobe Photoshop Elements (Editor) has stopped working....A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."  (Of course, no notifications of any solutions have magically appeared from the solution fairy.)  I can't think of anything that changed on my system between the two days.  As far as I know, I don't have any viruses.  There may have been a Windows update, but I really don't know since all of that is automatic.  I had been working on creating a card for which I had been using some clip art that I had downloaded, but I don't see how that could be a problem...
    Anyway, I started searching for a solution and couldn't find anything definitive.  Over the course of a few days, as I kept trying to load the Editor in the hopes that I had been visited by the magical solution fairy and all was fixed, I got another message a couple of times.  I don't have the exact message because it only appeared a couple of times and then it went back to that generic message.  The new message was something having to do with a Microsoft visual runtime c++ error.  I did find a solution that mentioned that error, but it had to do with uninstalling the visual runtime c++ program and reinstalling it.  Let me just say right here that I am not all that computer savvy.  I can follow directions as well as the next guy, and any success I have ever had in fixing my own computer problems came because I am stubborn and I don't like to leave problems unresolved.  However, I do NOT like to delete programs.  The thought of deleting and changing things on my computer gives me nightmares. ( I almost bought a Mac because I was told that I wouldn't have to fix things as much and fiddle with programming and such.)  Anyway, so I haven't tried to uninstall the runtime c++ thingy because I don't know what it is.
    So, my next step was to contact Adobe.  Boy wasn't that a disappointment!!  $30 for phone support??!! When I can barely understand the person I'm speaking with?!  No thank you!!  I am very disappointed in Adobe customer service right now.  I could even understand maybe $10, but I am not a wealthy person and I have to be mindful of every dollar I spend.  When I could buy PSE 8 for $50 (with rebates) on Amazon right now, why would I spend $30 for support and not even be sure that they could fix the problem....
    Anyway, so here I am.  I am asking for help.  Yes, they directed me to the troubleshooting page which has 25 solutions (+ #26 which is paying the $30 for support).  I tried a couple of things, but frankly, I am right back to the issue of being terrified about changing or deleting anything on my system.  Plus, that solution list looks like it would take forever!  I don't have that kind of time.  I live on a very busy large farm and I am a homeschooling mom to three young children.  I don't have time to be fooling around with a program that should be working just fine.  Why can't these things be more simple??
    So, what should I do?  Is there a solution?  Or do I have to do the troubleshooting 25-step program? (Just sign me up for AA, too.  I'm sure I'll need it after all this.)  If that is the only thing I can try (other than the $30 support), should I just buy PSE 8?  I wonder if I would have the same problem with it.  I was led to believe that support for PSE 8 would be free (since it is a newer version).  Is that just an assumption on my part?
    So, any solutions or ideas??  (By the way, I wouldn't mind trying some of those 25 steps if someone could just tell me that they weren't going to totally mess up my system.)
    Thanks!

    Check out http://bit.ly/HotmC7 and see if it's helpful

  • Premiere Elements 4.0 stops working when adding a title

    Whenever I add a title, it quickly goes to "Adobe Premiere Elements.exe has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
    What to do? Thank you in advance for any input on the matter.

    Let me premise my responses by, Prem Elem had been working fine and this issue just started not too long ago
    Processor: 3500+ AMD Athlon 64 processor
    RAM: 1GB    Free? Not sure what you mean.
    Defrag space: just analyzed. All ok
    OS: Vista, not sure if fully updated...need to check
    QT: just updated
    Camcorder: Panasonic PV-GS80
    Proj Settings: Not sure what you mean, "New Project?"
    I'll make sure Vista is updated. Thinking about getting more RAM. It does say 1GB for on the "System Reqs" for Prem Elem
    Thanks

  • Adobe Photoshop Elements 9 has stopped working... how can I make it work?

    Hi.  I have just bought a new copy of Photoshop Element 9.  It installed OK, but when I try to open the Editor, I get the message "Adobe Photoshop Elements 9 has stopped working. Windows is checking for a solution to the problem", followed shortly by the message "Adobe Photoshop Elements 9 has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available".  The only option then is Close Program.  The Organizer has the same problem.
    Does anyone know how to get it to work?  It hasn't just stopped working, it has never worked at all.  If anyone at Adobe are monitoring this thread, please can you tell me what the problem is and how to sort it out?  I tried the Adobe call-back service but all I got was a computer phoning me up, and no person available.
    Karen

    Hi,
    Please try couple of probable solutions as mentioned below:
    Solution 1:
    1. Close Elements.
    2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
    3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
    Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
    Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.
    Solution 4:
    On the drive on which you have installed PSE,on my machine it is on C:
    Go  to C:\Program Files\Adobe\Photoshop Elements  10\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain  plug-in. Remove that plug-in from that location and copy it somewhere  else.
    Now launch PSE and check if it works.
    For related post for Twain please see this:http://forums.adobe.com/message/2954743#2954743

  • "Photoshop Elements Editor has stopped working"...message

    I am very very very new to this...and have had so much trouble I'm ready to ask for a refund!  After installing and watching tutorials and not being able to load any pictures to the 'organizer'...(my autoplay does not show the "Organize and Edit Photos" or show the Photo Downloader...I finally called Customer Service.  He told me I needed to uninstal and reinstall.  Ok..I've done that.  But it's still not on Autoplay.  At least he showed me where the file menu is on the 'organizer', so I could get some pictures in there.  But when I click on 'Edit Photos', I get the pop-up message, "Photoshop Elements Editor has stopped working"....It never HAS worked....This thing just came out of the box today and has too many problems for a newby like me.  What is the problem?  Actually, there are the two problems.  HELP!

    On the drive on which you have installed PSE,on my machine it is on C:
    Go  to c:\Program Files\Adobe\Photoshop Elements  9\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain  plug-in. Remove that plug-in from that location and copy it somewhere  else.
    Now launch PSE and check if it works. Let me know if you have any comments.
    Thanks
    Garry

  • "Adobe Premiere Pro CS6 has stopped working" but was working fine a week ago...

    On my desktop (Dell XPS 8300), I keep getting the error message "Adobe Premiere Pro CS6 has stopped working" when openng up a previously created project or trying to create a new one in Premiere Pro CS6.
    On my laptop (MS Surface Pro 2), I can load projects and edit them, but I cannot export media.  When I try, it just sits there and does nothing.  I've also tried sending it to Media Encoder, but that doesn't help either.  Sometimes, it crashes too.
    I'm running Windows 8.1 on both with the latest updates installed.
    Oddly, this started roughly around the same time on both computers.
    I've tried uninstalling and re-installing, but that didn't help.
    I've run the Windows troubleshooter and that didn't help either.
    I've tried running as an administrator, and running the program in compatibility mode for Windows 8, 7 and Vista - that doesn't solve the issue either.
    At this point, I can't do any work and am even considering paying for CC even though I just dropped $700 on CS6 last year, but I'm wondering if that would even solve the issue, or if the CC version would also not work...

    >started roughly around the same time on both computers
    Most likely cause is a Windows update that changed "something" about the video system
    Check the vendor site (NOT Windows update) for a newer video driver
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • Adobe Premiere Pro CS6 has stopped working when importing music (Windows 8)

    I have a problem with Adobe premiere Pro CS6  on windows 8. When I use Premiere Pro CS6 for the first time, it's doesn't have any problem, but now I can't import music to Premiere Pro CS6 and it's say ''Adobe Premiere Pro CS6 has stopped working'', I don't know what should I do. How to fix it ?

    >started roughly around the same time on both computers
    Most likely cause is a Windows update that changed "something" about the video system
    Check the vendor site (NOT Windows update) for a newer video driver
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • Adobe Premiere Pro CS6 has stopped working

    I have brand new Samsung 5 series laptop
    Windows 8
    Intel core i7
    Radeon Graphics AMD
    AMD HD8750M gDD3 2Go_Dual
    8 Go (DDR3 1600MHz/4Go*2)
    1T
    I open Adobe Premiere Pro CS6. I import a .mov file. I move the .mov file into the next box and a message pops up saying "Adobe Premiere Pro CS6 has stopped working"
    Then Adobe Premiere Pro CS6 closes.
    Help Please

    This was patch week for Microsoft... if you let Windows update, you MAY need to check your graphics adapter driver
    •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    •What is your exact graphics adapter driver version?
    •Have you gone to the vendor web site to check for a newer driver?
    •For Windows, do NOT rely on Windows Update to have current driver information
    •-you need to go direct to the vendor web site and check updates for yourself
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

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