Adobe Premiere Elements 11 is not responding

I work on a macbook pro.  I have Adobe premiere elements 11. I uploaded video to a new project. I dragged some of the thumb nails onto the timeline on Thursday and successfully edited.  Today I dragged a few more onto the timeline and began editing.  All of a sudden, the cursor begins spinning.  I go to force quit and it tells me that the program is not responding.  I quit and tried again.  I have rebooted my computer a number of times, but to no avail.  Any suggestions as what I can try to keep the program running and edit my project?  Should I just open a new project and start from scratch since I haven't edited many of the interviews?
Thanks.
barb

barb
Please determine if you can open a new project without problems.
Do you work with the AutoSave ON in preferences (Edit Menu/Preferences/AutoSave)? If so, go to the Adobe Premiere Elements Auto Save Folder and go through the Auto Saves
seeking one that will open after you double click it. Each of those AutoSaves is the project file at different phases of your editing. If you get one that opens, then build it back to where you were before you ran into the problem.
If you can get to the build back from an AutoSave, I would watch closely to see what addition to the project sends the project back into trouble again. Then we target
the addition for troubleshooting.
Please review and consider and then let us know the outcome.
Thank you.
ATR

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