Adobe Premiere Elements 11 Serial Code Invalid

I bought Adobe Premiere Elements 11 from Amazon a few days ago because APE12 is not compatible with my computer, plus, I liked 11 when I tried it. I started to load the program into my computer, but when it asked for the serial number on the box, it said it was invalid. The customer service rep I was talking to said she'd look into it and it would take 3-4 minutes, but that was an hour and a half ago. The program is new (according to the sticker on the box), so I don't know what's wrong. I have a feeling I was took. Does anyone have any insight?

start here, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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    In a message dated 7/16/2013 4:23:11 P.M. Central Daylight Time, 
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  • I bought adobe premiere elements 12 and my serial number doesn't work

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    anthony2504
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  • IN CANT GET SERIAL NUMER ADOBE PREMIERE ELEMENTS 11

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    THANKS
    2012/11/3 Barbara B. <[email protected]>
       Re: IN CANT GET SERIAL NUMER ADOBE PREMIERE ELEMENTS 11  created by Barbara
    B. <http://forums.adobe.com/people/Barbara+B.> in Photoshop Elements - View
    the full discussion <http://forums.adobe.com/message/4821480#4821480

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    yes, that's exactly what you should do,
    Downloads available:
    Suites and Programs:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5 | 4 | 3
    Captivate:  7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

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    Static_Unit
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    ATR

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