Adobe Premiere Elements 12- Activating on two computers?
Hello, I have a personal laptop not used for work that runs windows 7. At work, I work on a Windows 8 tower. I am trying to figure out if there is going to be any issues if I purchase Adobe Premiere Elements 12 and install it on both machines. Somewhere it said that you can't run them at the same time? Is this true? Thanks in advance
jmkaden
I just now found the following Adobe document online and it is confirming what I have been telling you
End-user license agreements FAQ
Excerpt from above link
Can I use my software on two computers?
If you own, or are the primary user of, a single-user or volume license Adobe product that is installed on a computer at work, you can also install and use the software on one secondary computer of the same platform at home or on a portable computer. However, you may not run the software simultaneously on both the primary and secondary computers.
No more than one user can use a single-user license Adobe product.
Note: AVL customers have to buy two different licenses to use both operating systems, even if they have two different computers. They can only use the same license on another computer (not simultaneously) with the same platform at home.
For more information regarding Adobe's activation policy, including recent changes, see the Product Activation FAQ.
ATR
Similar Messages
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Adobe Photoshop Elements 12 and Adobe Premiere Elements 12 Activation
After successfully uninstalling and re-installing my newly purchased adobe photoshop elements 12 and adobe premiere elements as an advise because of the problems that I encountered during my first installation a few weeks ago, now although both programs was successfully install, when I try to open first the adobe photoshop elements 12 instead of lunching it, a Window pop-up menu appears showing "Sign In Required", so I did enter my adobe ID and click the Sign In button but nothing happen. I also tried to open the adobe premiere elements 12 and it did lunch but only the Organizer part. And when I try to click on the Editor button, first that "Sign In Required" window pop-up menu appears to enter the adobe ID and then when I click Editor button nothing also happen (freeze).
You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care -
Adobe premiere elements works with adobe photoshop elements 12?
I use adobe photoshop elements 12, now I would like to add adobe premiere elements 13; are the two programs correctly working together?
Romanon thanks you for an answer.romanom
Photoshop Elements 12 and Premiere Elements 13 are standalone products. Each comes with an Elements Organizer, Photoshop Elements 12 with the Elements Organizer 12 and Premiere Elements 13 with the Elements Organizer 13.
When a matching version set of the two is installed on the same computer, the Photoshop Elements and Premiere Elements share the same Elements Organizer.
Consequently, you are going to run into a loss of integration perks by mismatching the combo.
One example...slideshows created in the Elements Organizer 12 can be gotten into the Elements Organizer 13, but only after accepting that 13 will change the slideshow format into its new format rather than retain the format of the pre-13 Slideshow Editor.
Please supply more details if you have specific Photoshop Elements Premiere Elements requirements.
Thank you.
ATR -
I have downloaded Adobe Photoshop digitally but when I activated adobe I keep getting this error message Adobe Premiere.exe - NO DISK - There is no disk in the drive. Please insert a disk into drive/device/harddisk/DR1
It sounds like you downloaded the wrong application, namely Adobe Premiere Elements.
If you meant Adobe Photoshop Elements, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content
If you mean Photoshop proper, since you are posting in the Photoshop forum, give version details and your system specs.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Background Task on Adobe Photoshop Elements and Adobe Premiere Elements Organizer "hangs"
I recently upgraded my software from Elements 10 to Elements 12 and had a bit of trouble. Apparently both 10 and 12 have a way of launching an executable in the background which tends to get "stuck" on my system. I believe the problem may be related to the network configuration and software mix I live with, but I need to confirm my suspecions and find a way to control the problem. Here is what I know... I have always experienced a lot of problems using Elements with my NAS device which is a 1TB usb 2.0 connected disk system attached to my Linksys E3000 Router. When I got the router, the BIOS software did not correctly support NTFS file systems, but subsequent updates eventually made this possible if you formatted the removable drive on a system in NTFS, you could then hang it on the router and "see" the contents, serve them via Windows Media Player, or iTunes, etc., etc. from a computer atteched to the network, or via wirless directly off the router. I archived all my photos out on this file system and have successfully indexed it for use with Adobe Photoshop Elements and Adobe Premiere Elements Organizer, but... When I went to install Elements 12 software I tried to install it without first removing Elements 10, and on a system which had run Elements 10 since the last full reoboot. During the install of 12 under "shared services install" the installation process "Hung" on a background task with a name like "AdobeElementsAnalyzer.exe" which only shows up in Windows 7 task manager as a running process, not as a full program, but because the file was locked by the system, the install hung. I eventually figured out that I needed to start the install of Elements 12 software immediately after having rebooted so that this program was not present in the background, and succeeded in completing an install of Elements 12 on my Windows 7 X64 system. This system required a "special" software download for Premiere Elements, but not for Photoshop Elements which is only apparently avaliable under 32bit emulation mode. I finally got the "shared components" portion of the X64 Premiere Elements to complete an install, and then set about verifying the onversion/upgrade of the indexes to my photos and video stored out on the NAS. The same rogue task which prevented me from doing the install showed up agian, taking all the system resources away from my dual processor Intel chip and refusing to let go. I was forced to terminate it from the task manager. I strongly suspect that my "issues" are in part due to the extrordinary network latency imposed by the drive connection I'm using to index my photos and videos, and I'm looking for a better approach to using the editors against my master catalog of files, as well as figruing out just what I need to do to insure that all the files I have stored on the drive are accessible by the organizer when I need to pull a copy to work on.
A complication is that I have two "legacy" Windows XP systems on my network, a reasonably fast Windows Vista Business desktop, and the Windows 7 X64 processor system which is the most powerful system I have. The Windows file security enhancements to NTFS changed from XP, to Vista, to Windows 7, so files which get saved to the NAS disk inherit a variety of different levels of security under windows. I have occasionally gone to one of my old XP boxes and "wiped" the security settings by resetting everything via Windows XP. Because the NAS is so slow, this process can take several hours and must not be interrupted by attempts to do anything affecting the NAS by any of my other networked computers. To avoid problems with my photo archive, it makes sense to me to do all my editing on copies which have been extracted from the NAS archive and stored on the C: drive (boot drive) of my Win X64 system.
What I seriously need to know is this: When/If I define a "watched" portion of my file system, rather than taking the time to manually import every little change to my photo archives, can I expect the Photoshop Elements Organizer to work properly as long as everything stored on the NAS is stored via the same system which runs Elements with the same active "user" in control so that all the windows 7 file security settings putting stuff on the mapped NAS drive remain properly secured under Win 7 X64? Frankly I don't care if the files appear "read only" to every other system and identity on my network, but I do need to be able to "see" them. I have been able to view slide shows and movies stored on the NAS via both my networked iPad, my Apple TV, and using Samsung's funky android and Windows compatible software. Frankly, I doubt that Microsoft or Apple has full understanding and control of the environment where there is no host "server" other than the eprom based stuff my Linksys E3000 loads to emulate early Windows Media Management architecture, but I mange to get it to work as long as I don't try anything sophisticated with the file permissions. As a fall back, can I expect individual "imported" bits out on the NAS to remain stable if indexed and used only by the Elements Organizer running on my Win 7 X64 system?
I am seriously considering converting an old WinXP desktop into a UNIX box which could be configured as a "Server" for everything stored on the NAS and be done with my problems in return for the power required to run the server all the time so stuff is there when I need it. Any recommendations?
Message was edited by: [email protected]Adobe hasn't said whether it officially supports PSE 7 on Windows 7. But reports are starting to trickle in that PSE 7 works fine on Windows 7 for most people, though a couple people have reported crashes. My PSE 7 seems to work fine, though I primarily use PSE 8 now. This is all very preliminary, and we'll learn more as more people post here.
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Having trouble re-installing adobe Premiere elements
So I got my first new computer in six years, and bought adobe premiere elements 13. I signed up for adobe, got it all sorted and then my brand new computer blue screened. I got it wiped and exchanged at best buy, but now I can't re-install it! I have the instillation code, but I am always told that it is invalid despite triple checking and trying across multiple days; so I can't get a serial number. Additionally the product does not show up in my account for some reason. I was also told that I can install each product on two computers... This was bought brand new in plastic wrap at best buy, and only ever transferred onto my one, broken computer, so why is it already maxed out?
And if I have this many problems so soon, I am definitely not paying premium for phone support! So do I even have options, or did I just waste $80?If you bought the software at Best Buy then the chances are you received a redemption code with it rather than a serial number. That redemption code is used once (only once) to acquire the serial number for your software. If you had the software installed and activated on the original machine before it blue-screened then the serial number you used for that is the serial number you need... it is tied to your license for its lifetime. If you did not deactivate the original installation due to not being able to, then there is at least one activation that is sitting in limbo. You need to contact Adobe Support thru chat or phone to get the activations reset to regain it. If you did not register your product with Adobe then it is not likely to be listed under your account.
You can always try contacting Best Buy to see if they can provide a new redemption code.
You can always try to contact Adobe Support thru chat or phone (when they are available) to see if they have any record of your software whereby they might be able to provide you with a new serial number. -
I had installed Adobe Premiere Elements 13 on my laptop, which is slow. Is it possible to completely remove the program from my laptop, and reinstall it on another PC, using the SAME installation disc?
Tomquer
If all you have is the Premiere Elements 13 purchased activated serial number on one Windows computer, you can go ahead and do nothing else but install the program from the disc on the second Windows computer with the same purchased serial number.
That will leave you with the purchased activated serial number on two of your computers.
Adobe allows you the same purchased activated serial number on no more than 2 of your computers. So, nothing to do but to use one at a time.
Lots of scenarios beyond.
1. Deactivate Premiere Elements 13 from computer 1. Do not bother to uninstall. Deactivation is not the same as uninstall.
To deactivate, in an opened Premiere Elements 13 project, go to Help Menu/Sign Out. Close out of there.
Then do nothing, leave the program in the deactivated/installed state.
2. Deactivate and Uninstall Premiere Elements 13 from computer 1.
Any questions or need clarification, please let us know.
Thanks.
ATR -
Problem with Adobe Premiere Elements 11
Hello
Need your advice .
Problem Description:
Adobe Premiere Elements 11 (BOX)
After adding any the timeline material ( pictures or music or video) , 2-3 seconds hanging.
Then closes without any notification.
This program gave me a friend, not for need. He used it to me.
By not knowing at first I installed a Pr, and then my friend temporarily deactivate the license .
In the "Help" menu is available only " Deactivate" ...
It is a problem with the activation or something else?
Hardware:
Operating system Windows XP 32bit sp3
3GB RAM
Processor Intel Q8300 ( 4 cores )
motherboard Asus P5P41TD
video card nVidia GT220 - Latest drivers
Direct X 9.0c
Software:
last QuickTime
microsoft visual c + + 2008 redistributable
microsoft visual c + + 2010 redistributable
net framework 4
net framework 3.5
net framework 3.5 language pack
k-lite codec pack full
Help please .-What model of camcordder is your video coming from and what format and resolution is it?
I tried to add a video with the two devices.
Samsung HMX-H300
Video settings added to the project:
Video: MPEG4 Video (H264) 1280x720 50fps 12009kbps [V:
HMX-H300 [eng] (h264 main L4.1, yuv420p, 1280x720, 12009 kb / s)]
Audio: AAC 48000Hz stereo 127kbps [A:
HMX-H300 [eng] (aac, 48000 Hz, stereo, 127 kb / s)]
Used settings:
PAL-AVCHD-AVCHD LITE 720p50
The same thing happens and another video.
Sony DSC-H5
Video settings:
Video: MPEG1 Video 640x480 30fps 104857kbps [V: mpeg1video, yuv420p, 640x480, 104857 kb / s]
Audio: MPEG Audio 32000Hz mono 64kbps [A: mp2, 32000 Hz, mono, 64 kb / s]
Used settings:
DSLR-480p-DSLR 640x480p50
the same result.
-How did you get the video from this camcorder to your computer?
Files are copied to the flash card to the HDD.
-Have you ensured that a video clip from this camcorder is the first clip on your timeline so that the program can match its project settings to your video specs?
Yes. Video clip from this camcorder is the first clip in the timeline.
Parameters of the project and the video above.
-When your project settings match your video specs, you will NOT see a yellow orange line along the top of the timeline, above your video clips, in Expert mode. Is this the case with your project?
No. I suspect that the problem occurs in the video is displayed on the timeline.
Because the assets of the project and put the video thumbnail is displayed on this video.
at the time of the drop on the timeline displays only rectangular frame that meets the duration of the video itself. let go of the mouse button. Displays only the blue rectangle.
Thumbnails of the first and last frames do not appear. takes 2-3 seconds and Pr closed.
I believe that until you see the yellow line is not reached.
-Have you ensured that any photos you use are sized to no larger than 2000x1500 pixels in size?
Yes, size is not more than 2000x1500
- You're using a somewhat antiquated 32-bit operating system that can make limited use of your RAM load (which may explain why you only have 3 gigs of RAM), so you'll need to optimize your workflow by matching project settings to your video as closely as possible in order for the program to work effectively and stably.
yes, you're right. need to upgrade to 64bit. so I put 4GB of RAM, but I can not install 64bit Vindovs. no time. and available only 3.25 GB.
I would add, I hope it will help isolate the problem.
I've been tracking work in process monitor Pr. the very moment when it closes when you move the video on the timeline.
begins after the closing lines
Registry
RegOpenKey
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ContentAnalysisData.dll
Before doing so, refer to
File System
C:\Documents and Settings\All Users\Application Data\Adobe\Premiere Elements\11.0\Online\DVD Templates\All_Lang\General\(A) Fun\it_IT_FUN_PAL_S_SM_OUTPUT_s_prv_sm.png
and the like ...
I turned drvatson. now the error appears as a window.
System disk, and on which stands Pr error checking. there are no errors.drive on which stands Pr error checking. There are no errors. -
Adobe Premiere Elements 0.9 project crash, HELP!
This is the first time I am using these forums, so I hope I posted this in the right sektions.
I need help and solutions for a Project which constantly crashes on my Adobe Premiere Elements 0.9. This program has been awesome and helped me create some projects and videos successfully, up until.... well for about 3 days ago when my latest project crashed when I had just antered and checking the storyboard etc, triggering a "Serious Error" message and then it shuts down. I try again and again, but everytime I try to put something (any sound or video etc) on the storyboard and start working etc the same damn "Serious Error" message and then allways shuts down. It's allways this same and only project (which has worked fine before) that crashes like this...
In an attempt to first solve the problem myself I went through the Premiere Elements 9 files and deleted finnished projects and automatic saved process on projects etc, but still won't work even better... The funny thing is that when I open another project (a finnished project I left saved just in case) and go through the storyboard there and messes around a little and such, it won't crash nor trigger the same message as my latest project. And that program even has some effects on every footageclip on it too, but still it works fine. Haven't touched the program or the program until and since yesterday night to give it some rest but it still won't work, the project just keeps crashing like when and since it first started a few days ago.
I have also read through and tried some things from this Help/Troubleshoot page:
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
I have so far been doing 1 and 2 of the "Beginning Troubleshooting", otherwise I have been reading it all and such. I am also kinda afraid to do the 3 of the first quests because I worked so hard on this project and even tough it just keeps crushing, I'm afraid to lose it. Other, I have deleted audios and such from my filegallery on my Adobe Premiere Eements, stuff I don't need anymore because its projects are already done. After I did that I also tried to create a new project just for testing. The amazing this about this is that this the new created project I created works just fine, I could do all kinds of the stuff, effects and advanced editing which I did on the same project before it started crushing. Tough I didn't save that test-project since I didn't find a reason to since it worked so good. And so the thing is that I can start and create a new project and start working and do usual stuff on it with no problem, same when I open up another project and do stuff, it all works just fine! It is just this one and only project that keeps crushing with this "Serious Error" message, all the time... Does anybody else have, or has had the same problem? What could the problem and error be and how to fix it?
This crushing project do has some effects on every footageclip/videoclip on it, to set the right mood for the musicvideo I'm making. I am making a musicvideo, and I haven't even done the half of the project/video. The song I am making this musicvideo with is about 00:07:32 in length, and (tough this detail may have no influence or meaning) the music is Symphonic Metal. The actual file of the song is 6,96 MB in size. This is also not the first time I've done such projects with such long songs on this same program either, one of my last videos I managed to successfully make and create a musicvideo with a song which was about 13 minutes and 30 seconds in length, and I also used effects on pretty much every videoclip on that project too.
The current filesize so far on the actual project.prel-file of my project that keeps crushing is 9.73 MB.
I am also using Adobe Premiere Elements and doing this troubleing, crashing project on a PC, a Fujitsu Windows (I believe Windows 7, or even updated to a newer version?). It has a regular ATI-card. The computer also has 2 modems and there's still some pretty GB amount free on them. The PC's main system also has a RAM in 6.00 GB and the operative system is the 64-bites.
In short, the PC should just fine be able to handle Adobe Premiere Elements 0.9 and all its projects, just as it has handled it all before plus all my PC games at that. So it must be something with my Adobe Premiere Elements and that specific project which is the problem, but what is the problem and the serious error and how to fix it?
Could it help to save and create the actual video in this crashing project, delete that project then start a new project, upload and put in the videofile of the crashing project in that new project and then continue from there?
In either cases, I need help with this. Please, help!Thanks so much for your reply, Steve!
Even tough I trust you guys enough here on the official Adobe site/forums to answer those questions as best I can, I am at the same time not very fond of giving away too much information because of safety. I understand I have to If I'm to recieve the accurate answers and solution, but as this is the internet you can never know. But again, I trust you guys enough on here and thus I'll try to answer those questions as best I can, even tough I am not very good with such stuff about computers. The PC I am using is also not only mine, it is the family computer also which me and my whole family uses.
The operating system on my computer (according to the computer propotions etc) is a 64-bites operating system and the computer/PC is also a Windows 7 Home Premium.
The processor the computer/PC have is a Intel(R) Core(TM) i5 CPU and the RAM is 6.00 GB. However, (and I hope I make this understandable because the computer/PC is in swedish)the subscore of RAM in the computer's Performance-Classification/Ranking is 7,5. The processor subscore is 7,3 per second. And the free space? Well, we have two modems, let's say a modem A and a modem B. Adobe Premiere Elements 0.9 is set to save all its stuff etc on modem B, while modem A is the main modem and spaces all main stuff and other things of the computer/PC. Modem A has about 314 GB of free space, while modem B has 207 GB of free space. Modem A's capacity is a total of 489 GB in which 175 GB has been used, the modems filesystem is a NTFS. Modem B is also a NTFS filesystem and its capacity is a total of 439 GB in which 232 GB has been used. And the Disk Cleanup? I believe my that latest ran it for about a few weeks ago. We also have a CCleaner also. But about the Disk Defragmenter, I have no idea. What exactly does a Disk Defragmenter do?
You mean, entering my project that keeps crushing and simply rename it by using "Save As"? If that is what you mean, I dunnow If that actually worked. When I still tried to do stuff and edit the crashing project (tough as said, it hardly took any changes and process before it triggered that message) and then crashed and shut down, and I opened up the program again (trying to open the same project that way), it asked me If I wanted to re-create the missing process from the last crash of the same project. I tried it and it automaticly was renamed to a for example Project.copy. But when I tried to work with that it was to no futher success, the project kept crashing. I haven't renamed the project by "Save As" tough, but I doubt it'll work, I even tried to rename the actual project file in the Adobe Premiere Elements files but nope... the project keeps crashing. But also about the same question, "Save As" under a new name but in its own folder? You mean the actual project folder or Adobe Premiere Elements preview folder of the projects?
My camcorder is pretty old by now, have had it since I turned 15, it has worked pretty good since then. Its model is a Sony Handycam, Carl Zeiss Vario-Tessar OPTICAL 20x. Even tough the last thing maybe doesn't say anything, this is all I know about my camcorder, except that it is a model no. DCR-HC17E PAL. But in that Project which keeps crashing, there are only a few actual camcorder clips used as I am making a Game-MusicVideo and most of the footage of the Video-game (actually a PC game) I'm making a musicvideo of is downloaded from Youtube mostly from a guy I asked permission for to download his recorded footage of the game. I used a Youtube downloader called ClipConverter. As I don't have a SD card I cannot make this footage myself. But some footage I recorded on my camcorder, but If I can find high quality clips and get them, I will. The other footages is actual official trailers of the PC games which also was downloaded from the net. But I can give you the stuffs filetypes and hoping that may help. The downloaded footage which was downloaded by this ClipConverter, are MP4 files. The other stuff (which were official trailers) and most of them are also MP4 files, the others are QuickTime-film files. Many of these downloaded footages and trailers are also in HD quality, at least some of them I think.
The actual filetype ofthe footage I myself recorded with my camcorder are, well.... it says Videoclip in the file. Maybe it is AVI?
The project settings? You mean the settings you set at first when starting as a new project? The general settings are, in editingsettings it is AVCHD 270p square pixel. This is kinda hard for me to tell since everything is in swedish in my program. But these settings has worked perfectly before, same with all files, footages and videoclips I have been using, also all the soundfiles etc. Even the actual crashing project worked perfectly before it started crashing... So why does it so suddenly start crashing now?
The audio is a song I copied directly from its album and CD into the computer/PC and it seems to be in WMA format in filetype.
And lastly, no I haven't rendered the timeline of the project ever, not even on my other projects. What does the rendering do and is useful for? I have very little knowledge of it. Other, I keep the Timeline mode open all the time because I can edit my videos much better with it, but perhaps that editing method make little influence of the actual problem.
Other, yesterday when writing the post and topic, I forgot to mention that I restarded my computer right after I created a new project, that testing project. When finnished with the testing I restarted the computer. Since then I haven't touched the crashing project since now tonight, when checking its settings for this post. I am also right now trying to create and save the actual videofile of it, saving it on my computer. I'll soon see If it's successful without any crashing interruptions, plus that the video itself works and is smooth when I'll play it on Windows Media Player like all the rest of my other videos. I do this just in case I must create a new project to be able to continue with my musicvideo, as the first part of it I worked very hard on.
Other and again, I am still puzzled about why this is even happening, that this project which worked perfectly fine before, just suddenly starts triggering that "Serious Error" message and crashes. And in this program which worked so perfect before. Has this happened to anyone else before? Has anyone else experienced the same issue I have? Is this a knowledgable issue which has solutions and ways to fix it?... :/ -
Adobe Premiere Elements 7.0 hangs while exporting and during peak file generation.
I have Adobe Premiere Elements 7.0 (PRE7). I have a project which is using a single clip from a Mini-DV that was captured with Nero 8. Nero 8 was used because it was captured prior to installing PRE7. The file is 12GB and is on a USB disk drive because I don't have the space on my main hard drive (I have about 11GB free). My project doesn't do too much that's fancy. It merely uses about 20 minutes of the 60 minute Mini-DV captured AVI, and it uses simple transitions between each scene. I also have very simple titles at start and end. No themes or anything else.
I've seen two problems. 1) While editing the project, seemingly (but I'm not positive it's related) while the peek file was being generated, PRE7 would get into a state of using about 40% to 50% CPU, and it would not let me do anything else. The other problem, 2) While using "Share" to export the video to WMA for playback on PC (about 180MB estimated file size according to Adobe), the file is exported to about the last remaining 5 seconds, but then PRE7 goes into that mode of hanging with 40% to 50% CPU usage.
One time when it had this 50% CPU issue, I let it sit overnight, and the export was finished in the morning. The export that time was to a 90MB FLV for posting to the "web" according to the Share wizard. But when I was doing the above (issue #2), it went into the 50% CPU usage but didn't finish after waiting around 2 hours. Even if I were to let it sit that time, and it were to finish, it seems like something's wrong and that this is unacceptable.
When this happens, and PRE7 goes into 50% CPU utilization, there is no pacifier or percentage bar advancing. It usually happens near 100% finished. Only one time did it complete successfully after leaving it unattended at 90% complete for an extraordinary amount of time.
To recap:
C:\ hard drive ---> PRE7, my project.
E:\ USB drive ---> 12GB source AVI file and destination for export.
I saw elsewhere on this forum that someone imported a mini-dv captured AVI into Window Movie Maker and then exported it to Mini-DV from that app. This solved that person's problem with hanging during peak file creation. I had the 50% hang issue during peak file generation but I'm not sure it was related to peak file generation. A peak file was generated in a project which, when exported with share as mentioned above, still did the hang 50% CPU issue. Regardless, I will try the import/export/movemaker thing and report back but I've been trying enough things that I wanted to take a second to ask for assistance.
Does anyone have this issue, and is there a patch or fix?
I might be able to provide a user mode dump of the 50% CPU adobe process. There is some call stack information and I'm wondering if developers would want this info if they don't already have a solution/fix to this bug.
Thanks for any help.I have some more info on the hang which I've been experiencing during export/share of a project which uses an AVI as its one main clip. Adobe Premiere Elements 7 (PRE7) appears to be hanging because it's looping endlessly in ImporterAVI.prm. I'm wondering if this info can be passed onto Adobe developers and/or if I can submit this information elsewhere for such processing. I also have a process dump file which might be helpful, not to mention the original project files.
I used Process Monitor to help analyze this situation, and prior to PRE7 getting into the endless loop, it appears to be reading from the AVI file little by little, and WMEncodingHelper.exe is writing out little by little to the destination file, both of which I would expect. When PRE7 gets to the end of the import/export, Process Monitor appears to show all the aforementioned disk activity ceasing. I see neither process reading or writing. This would be normal if the share/export procedure had completed. But PRE7 is not complete. It is hung and is operating at 50% CPU utilization.
Far below in this post are technical details which may be helpful to an Adobe developer determine why the importer could get into this endless loop. In those details, there is a jump instruction, "jb ImporterAVI!xImportEntry+0xf32", which will always jump if a particular compare always turns out a certain way. But in my review of the counters being compared, it never will get to a point of exiting. When I modify a flag (the carry flag) to be 0, the loop exits. When I did this, my export/share of my project completed successfully. So it was done, but for some reason, PRE7 was looping and looping in its AVI importor instead of completing the export (aka "Share").
I cannot say that this certainly indicates a bug with PRE7, but it seems to me that there's enough data for Adobe to be at least investigating this particular issue. I'm not the only person who has seen this as there was at least one other message describing the same problem which the user resolved by effectively re-creating the AVI file via a no-op import/export into and out of MovieMaker. My AVI also goes through MovieMaker, import/export, without a hitch.
In a sense, I view PRE7's "share" as essentially an import, processing of imported information (i.e., effects and transitions), and an export. It's an import of all clips into the project at the right times, a processing of all effects, and finally an export to a destination. I realize this is simplistic, but the point I'm making is I have a simple project with a single AVI, and it appears that the "import" portion of PRE7's Share option is choking on the only clip used by this project. I also don't have much but simple transitions and a beginning/ending title on the project, so I'm not thinking this use of PRE7 is much more than what I'm doing with MovieMaker when importing/exporting this AVI.
I fully agree that optimum hardware can be either required or critical for certain types of video editing, but PRE7 is a consumer program and I'm not using anything extensive about it and the symptoms are that PRE7 is looping on its import of a file other programs don't have a problem with. I already tried purchasing a 1TB external, which I'm glad I did, but I really think Adobe developers should look at this issue. There may be a problem with handling certain AVI clips used in a project when those clips come from certain sources. If there is an issue, perhaps it could warrant a fix that would make PRE7 more compatible with these other clips.
Does Adobe have a procedure for people to upload (or mail) projects and files to it so that they can troubleshoot why the importer gets into this state? I also mentioned earlier that I have a full user-mode dump of the process which may be of value to a dev. Can I submit this information anywhere?
Here are textual technical details:
Plug-in which loops: C:\Program Files\Adobe\Adobe Premiere Elements 7.0\Plug-ins\en_US\ImporterAVI.prm
The following are the instructions at the "bottom" of the loop which never ends. Below, I put "***" at the jump instruction I mentioned earler. If I force the carry flag to be 0 at that point, and the jump is skipped, the export completed successfully. Additionally, notice that [esp-0x1c] is 0x2000, and that both eax and edi are 0. When I see it loop, eax stays at 0 and never reaches 0x2000. I wonder if something about the AVI is causing values used by this importer to be such that it causes this endless loop, and if that's the case, and if such values are valid/good, I'm wondering if the importer can be fixed by being able to detect such values so as to not choke (if in fact it's an importer issue).
1239dda2 50 push eax
1239dda3 ffd1 call ecx
1239dda5 8b442424 mov eax,dword ptr [esp+24h]
1239dda9 015c2428 add dword ptr [esp+28h],ebx
1239ddad 03c7 add eax,edi
1239ddaf 83c410 add esp,10h
1239ddb2 3b44241c cmp eax,dword ptr [esp+1Ch]
1239ddb6 89442414 mov dword ptr [esp+14h],eax
; *** This is where it loops around and around.
1239ddba 0f82f2feffff jb ImporterAVI!xImportEntry+0xf32 (1239dcb2)
ImporterAVI!xImportEntry+0x1040:
1239ddc0 8b542420 mov edx,dword ptr [esp+20h]
1239ddc4 52 push edx
1239ddc5 e810d40000 call ImporterAVI!xImportEntry+0xe45a (123ab1da)
1239ddca 83c404 add esp,4
ImporterAVI!xImportEntry+0x104d:
1239ddcd 5f pop edi
1239ddce 5e pop esi
1239ddcf 5d pop ebp
1239ddd0 33c0 xor eax,eax
1239ddd2 5b pop ebx
1239ddd3 83c428 add esp,28h
1239ddd6 c3 ret
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
3195d9b8 12387545 10590f9c 27c53e00 06b35ff6 ImporterAVI!xImportEntry+0x103a
3195d9ec 1239ea10 06b35ff6 00000000 27ad8a60 ImporterAVI+0x7545
3195da1c 1238aa31 06b3554b 00000000 7fdf0000 ImporterAVI!xImportEntry+0x1c90
00000000 00000000 00000000 00000000 00000000 ImporterAVI+0xaa31
[esp-1Ch]: 3195d9a0 00002000
eax=00000000 ebx=00000000 ecx=3195dbcc edx=00000000 esi=27ad8a60 edi=00000000
eip=1239ddba esp=3195d984 ebp=3c7ba50b iopl=0 nv up ei ng nz na pe cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000287
ImporterAVI!xImportEntry+0x103a:
1239ddba 0f82f2feffff jb ImporterAVI!xImportEntry+0xf32 (1239dcb2) [br=1] -
Adobe Premiere Elements 12 downloaded and bought on windows computer, transferable to a mac?
I'm about to buy Adobe Premiere Elements 12 on my windows computer.
Can I transfer the licens for this, and other Adobe products, to a new mac computer? Or are the licenses valid on all platforms?
What do I have to do to prepare before? I've read/heard about License Inactivation on the windows installed applications, before installing on the new computer - is that all?
//JohanWhen you purchase Elements programs they are valid for either platform though you cannot install the PC version on a Mac, and vice versa. But you do get access to both versions for the same license. Most applications sold by Adobe are not provided for both platforms with the same license however.
You are allowed to have activated installations on two machines. You can install on as many as you like but cannot activate more than two of the installations. You can deactivate if you need to to activate somewhere else. -
Where can i find the serial number for adobe premiere elements 11
In June last year I bought Adobe Premiere elements 11. I can't find the activation key number. I don't have the email and I can't find it I would like to install it on other computer.
Thanksjposadita
What computer operating system is involved here?
Did you ever install Premiere Elements 11 on your computer?
If so, then go to the Adobe web site http://www.adobe.com, sign in with your Adobe ID and Password, go to the Search field (top right of the web page) and type in My Products. Follow the My Products link to the list of your registered products. If you find your Adobe Premiere Elements 11 listed there, click on it to reveal the serial number.
Please let us know the outcome.
Thank you.
ATR
Add On...remember, Adobe will not let you use the purchased activated serial number on more than 2 of your computers (and then, one at a time). -
Missing Visuals in video clips (Adobe Premiere Elements 10)
When I load up my video editting program (Adobe Premiere Elements 10) everything appears fine.
It's only when i try to load a video into the program that things go buggy.
The Video Clip appears on the timeline. The Audio works perfectly fine. However, the video, or image for that matter doesn't appear in the "viewing screen" (can't think of the right word
If I add a video effect to the clip (for example, Auto Color) then the picture becomes visible.
But, when I then render the clip, the picture disappears once again.
I'm no expert with computers or programs so i am pretty lost on what's wrong.
The last time I used the program (which was about a week before New Years Eve, 2013) it was working perfectly fine. I've used the program for the past year with little to no problems, so I am baffelled as to why this has happened now.
Any kind of help would be really appreseated
I even still have the original disc I bought when i first installed the program, so if i need to uninstall then reinstall the program it will be eailly done..
Thanks in advanse for you helpCreweOnTheSofa
Along with the Intel Graphics there is something called "NVIDIA GeForce GT 640M"
nothing more then that.
That is probably at the core of your problems, and we need to explore this. My take on this is that you have 2 things going on here.
1. There is an epidematic of display problems targeted specifically at the Premiere Elements 10 user whose computer uses a NIVIDIA video card. (You have Premiere Elements 10 and one of your video cards is NVIDIA GeForce GT 640M.)
Typically the drill is to have the version of the video card driver up to date. In this case, the fix is to roll back the driver version far enough not to have the display problem. Neither NVIDIA nor Adobe has not stepped forward to correct the situation.
Check out the following link to see what you are up against regarding the NVIDIA side of things.
http://forums.adobe.com/thread/1317675
2. On the other side of things, you have an integrated Intel Graphics card as well as the NVIDIA. There can be conflicts when two video cards/graphics cards are involved (independant of the NIVIDIA issue). Typically you see disabling of the integrated card, in your case the Intel Graphics. But, I am not sure where that would lead stability wise.
You could look at both areas and see if you have displays gains for one or the other. I would look at rolling back the NVIDIA first.
Please review, and then we can discuss this further.
Thanks.
ATR -
Adobe Premiere Elements 4 unlock Key
I have the site license for Adobe Premiere Elements 4. Just this year the school upgraded the computers in my room and up until that time I could use Elements 4 to burn the students DVD projects. I now need to use the Elements 4 for this year's projects and cannot get the unlock key for each of the computers I will be using. (Which already had an unlock key number set up) I purchased 1 Adobe Premiere Elements 13 but can only use it on 1 computer. I don't have the finances to purchase for all 12 computers. I would like to be able to get an unlock key number so that we can continue using Elements 4. The Elements 4 worked well for me. The students are familiar with the program because we have used it in the past. I used it in my 3rd, 4th and 5th grade GATE classes to burn their projects.
debbym
This is not Adobe. Rather user to user.
If you have not already, I would suggest that you consult with the school personnel who upgraded the computers about this matter or contact Adobe.
You can try the following link for Adobe Chat Activation who might help you or point you to a Volume Licensing Chat Group. Please try the following link....
Contact Customer Care
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In Account Help
Chat Panel
Adobe support is typically for the latest version (which is 13). And, even that is limited to activation matters and orders.
Thank you.
ATR -
audio help
if7yg
What computer operating system is your Premiere Elements 11 running on? If Mac, was your purchase the Adobe Premiere Elements 11 Editor from the Mac App Store?
Be that as it may, what are the properties of the video audio file that you are importing in Premiere Elements 11?
A quick way might be for you to tell us the brand/model/settings of the camera that recorded the video audio file (including the file extension of the file).
When the file reaches the Expert workspace Timeline which is the case
a. no sound, but audio file is represented on Audio 1
b. no sound, audio file not represented on Audio 1
c. no sound, audio file represented on Audio 1 and, when you toggle the Audio Display Style to waveform, you
see or do not see a waveform.
(to the left of the word Audio 1 is a speaker icon...clicking on that icon toggles the audio track display...one of the
two choices is the waveform).
Assuming Premiere Elements 11 on Windows 7, 8, or 8.1 64 bit for now, go to Libraries/Documents/Adobe/Premiere Elements/12 and delete the complete contents of the Media Cache Files Folder that you find there. Then open the program and determine if the audio problem persists. Look to the bottom right of the workspace to observe any "conforming" activity in progress when you import the file.
We will be watching for your follow up.
Thank you.
ATR
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