Adobe Premiere Elements 12 don't start and crashes

Adobe Premiere Elements 12 don't work as it should in Windows 8.
I run the Pc as an Admin Account but still adobe just gives me this message and then crashes.
I only have one account that is Admin on this pc aswell.
I also tried to run the program as "admin" with right mouse buttom, but it's the same error thier.
I have also installed the program on another Pc I dont use but has Win7 and thier it works just fine.
So what should I do so I can use the program that I actually bought serval weeks ago?
But still cant use.... Anyone that know of this problem?
Really bad that you cant write or call adobe "support"

daniel2014
How long ago did you purchase Premiere Elements 12? If it is within the last 30 days, you might be eligible for a free move to version 13. You need to contact Adobe via its Adobe Chat to discuss that as soon as possible if that is something of interest to you. There may be some debate about the way to make contact, but, if you purchased from Adobe direct as an online download, I would contact Adobe Chat by clicking on the following and following through with Chat Panel.
http://helpx.adobe.com/sea/contact.html?step=PRE_membership-account-payment_payments-invoi ces-orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not open as set, then you will need to navigate to Chat Panel using the above titles as guides.
If you stay with 12, then there are several areas to pursue
1. Can you open the program by going to the Adobe Premiere Elements.exe file, right clicking it and selecting Run As Administrator, and then double clicking the .exe in an attempt to open the program direct to the editor?
See
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 12
and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe and Adobe Premiere Elements.exe. You want the Adobe Premiere Elements.exe file.
2. If you create a new User Account with Administrative Privileges and install and run Premiere Elements 12 from there, does the program open?
3. Does the problem exist with and without the antivirus and firewall(s) disabled?
Let us start here and then decide what next.
Thank you.
ATR

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Adobe Premiere Elements Won't Start A New Project?

When I open up Premiere Elements and try to start a new project, all it shows is a black and purple line, then it just stops. I have already tried updating QuickTime, Windows 7, Nvidia Drivers, and Uninstalling and then Reinstalling Premiere elements. I am running it on a PC that has an AMD FX(tm)-6300 Six Core Proccessor, 8 GB of RAM, a Nvidia G-Force GTX 650, and i installed the program on a secondary hard drive with 761 GB of free space.

xXFIRE
What is this "secondary hard drive" on which you originally installed Premiere Elements 12? Internal or external and how formatted NTSC or FAT32?
I do not see where anyone has asked about "Scratch Disks" as they relate to your issues?
Please refer to Edit Menu/Preferences/Scratch Disks...
a. Where are the scratch disks directed and how much free hard drive space is at that location?
b. Do you have all the scratch disks categories directed to the same place? If not, do so and make sure there is lots of free hard drive space where you are pointing them to.
Please look for pile ups of preview files in the Adobe Premiere Elements Preview Files Folder and pile ups of conformed audio in the Media Cache Folder. Both these folders by default are in Documents/Adobe/Premiere Elements/12.0.
Please go to Edit Menu/Preferences/Media and hit the Clean button in the Media Cache Database in that area.
As for the matter of where Premiere Elements program should be installed. Interesting question and some interesting answers. Back in a 2010 thread here on this type of subject, Akshat B (Adobe Staff) wrote
Yes you can install Premiere Elements on any other drive. For that you need to follow these steps:
1. Uninstall current copy of Premiere Elements.
2. Start the installer of Premiere ELements.
3. Choose a location on d:\ drive after choosing the default TV format.
Please keep in mind, even if you select d: drive as the install location some amount of data will get copied to C: drive.
-Akshat
http://forums.adobe.com/message/3284673
Is your Local Disc C, a SSD drive? Why is there so little free space on your Local Disc C?
More later.
Looking forward to your follow up?
ATR

Adobe Premiere Elements could not start. Please uninstall and reinstall.

Worked with support quite a bit over the past few months. I am getting the subject named error after selecting the Country after my silent install.
I was provided application.overide XMLS and using the setup.exe to install the application. It installs successfully, but does not launch.
This is on Windows XP. Not sure what else to do. We have been attempting to get this to install silently since September.
Setup.exe /S /v/qn. - is what i am running. If you reply please don't tell me to use OEM.exe, we have confirmed with Adobe Support that this does not work in my situation.

newbie9999
The answers are in the details and they are lacking in the information needed to solve this issue.
What version of Premiere Elements are you using and on what computer operating system is it running?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
Are you running the program as Run As Administrator or from a User Account with Administrative Privileges?
And, as John T. Smith has asked, is your video card driver up to date according to the web site of the manufacturer of the video card?
All basic Q&A background essentials.
Uninstall, reinstall is often suggested as part of the no start issue. You could have a bad install. Factors need to be ruled in and out. No guarantees. I would suggest the following scheme for this uninstall, reinstall...I am assuming that you have never gotten into the Premiere Elements workspace with the current (first?) install.
1. Control Panel, usual uninstall
2. Run the ccleaner (regular and registry)
3. Reinstall (with antivirus and firewalls disabled in Action Center).
What do your computer resources look like? I saw no description of them?
Let us start with the above and then plan the troubleshooting strategy based on your answers.
Thank you.
ATR

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Dear all,
I'm the owner of an Adober Premiere element 7.0 sw (bundled into Sony handycam sw suite).
Unfortunatly, when launching the sw and during the loading of various module, the computer crash (meaning immediate hard reset with restart to bios...)
I'm using Windows XP SP3 on an HP M7449fr (dual core intel 3Ghz + 2GB ram + Ati radeon X1300 on PCiexpress)
i have updated all my drivers, windows XP is update to date.
I don't see what to do more, the crash is systematicall and doesn't let any trace at system level for debugging.
All help welcomed.
Thx by advance
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For info: for user of HP product with Realtek audio componant:
i have found on HP site a driver update from 5.10.00.5211 to 5.10.005229
link here:
ftp://ftp.hp.com/pub/softlib/software7/COL14855/pv-39525-1/sp26726.exe
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-39525-1&lc=fr&dlc =fr&cc=fr&lang=fr&os=228&product=2510352
this update is announced as " Improves compatibility with Adobe Premier and Premier Elements video editing software."
Good candidate too ..
I will try this update first and if no improvement, then try the wave_warp.aex patch.
BR
René

Adobe Premiere Elements 12 will launch and then vanish

Okay so just bought Adobe Premiere Elements 12. Loaded it up and went to run it. First time I ran it I get the Adobe Premiere Elements 12 Launch pad, you know where you select the Organizer or the video editor. I select video editor, it gives me a sub menu asking if I'm opening an existing Project or a new project. I select new project. the Video editor opens and I get a pop up windows stating "Please Log-in with an Admin account to access Adobe premiere Elements." I hit 'ok' and the video editor promptly vanishes leaving me at the launch pad which I close. I go to the short cut, right click on it and select "run as administrator." and I re-launch the program. Back to launch pad, select video editor, select new project. The video editor loads and appears to be working for about 3 seconds and then it vanishes. No error window, no crash report nothing. Just 'pop' it's gone.
Any idea what I can do about this? I'd really like to use the software I just bought.
Compute specs:
OS: Windows 7 Home Premium
-updated system drives yesterday
Prossessor: AMD Phenom 2 X6
8Gb ram
NVidia GeForce GTX 460 4GB card
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Primary drive is a solid state 128gb
2 secondary SATA drives at 1TB each
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Please confirm...
a. Are you running the program from a User Account with Administrative Privileges as well as the Run As Administrator from the right click of the program's desktop icon?
- I am running it from an admin level account.
b. Did you install the program to the default drive C location...you mention "Premiere Elements is loaded on the 1st of the 2 secondary drives", but is it the drive designated C?
- No. all I have on my primary drive (C:\) is windows, drivers and scratch disk. All my programs outside of windows are loaded on the drive designated J:\
c. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
- I did not before, but I just updated it before responding here. No effect.
d. Does your computer use just that NVIDIA video card/graphics care? Is there a second card displayed in Device Manager/Display Adapters?
- the NVIDA GeForce GTX 460 is my only video adapter.
e. Does the problem exist with and without antivirus and firewall(s) disabled?
- Yes. I shut off Kaspersky and tried running the program via the launch pad. no change.
You say that the crashes occur when you select Video and new project. What happens if you select Organizer instead? Still crash?
- If I go into Organizer the system seems to run fine. I loaded Organizer about 20 minutes ago and it's still up and running just fine. But in that same time span I've tried to launch premier elements several times. It still crashes after a few seconds.
New data though. Can't tell if it's from Premier, or something else. a couple minutes after the latest attempt to run Premiere Elements I found a new window with the header "CAHeadless Debug Event". The Window reads:
CAHeadless has encounter an error.
[..\..\Src\Sequence\Sequence.cpp-2233]
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I am getting the following message after running a silent command line installtion. The coomand line I am using is
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What is the cause of the error after running a silent installion?
JmFrx

Hi jam62m,
Please follow the steps mentioned in kb article : http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements- 4.html
and command to install Premiere elements silently is : start/wait OEM.exe /UL%LangCode% /V“SERIALNUMBER=%Adobe volume license serial number%”
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[..\..\Src\EMS\WSEMUtil.cpp-715]

xpcm
Thanks for the reply. We may have our answer in your Premiere Elements 10 running on a computer that uses a NVIDIA GeForce card. There is a known issue relating
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with the particular error message
[..\..\Src\EMS\WSEMUtil.cpp-715]
But because of the history on this matter in
the Announcement at the top of this forum
and
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
we do need to rule this factor in or out.
Go to the following site for older version NVIDIA GeForce and plug in your information to download and install the May 2013 driver version
http://www.nvidia.com/Download/Find.aspx?lang=en-us
It is the Driver GeForce 320.18 Driver........320.18.......May 23, 2013 that you want.
Are you working with SD or HD projects?
Please review and consider and then let us know the outcome. The references cited with give you a
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Thank you.
ATR

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Hi thanks for the response,
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Here is the Crash Data:
<?xml version="1.0"?>
<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">
<time year="2009" month="11" day="20" hour="22" minute="57" second="2"/>
<user guid="f32bcbfe-242d-4051-8b96-487956b2e7bc"/>
<system platform="windows" osversion="5.1.2600 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="893" machine="AMD Athlon(tm) 64 X2 Dual-Core Processor TK-55" model="x86 Family 15 Model 104 Stepping 1" cpuCount="2" cpuFreq="1800 MHz" busFreq="" locale="English (United States)"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x01a29f27">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x01a29f27" symbolname="UIF::MenuUtils::RenameMenuItemCommand"/>
</thread>
</backtrace>
<registerSet>
<register name="EAX" value="0x00000000"/>
<register name="EBX" value="0x000000fa"/>
<register name="ECX" value="0x50010001"/>
<register name="EDX" value="0x0012ddc0"/>
<register name="ESI" value="0x0c93f3a0"/>
<register name="EDI" value="0x0012df24"/>
<register name="ESP" value="0x00000057"/>
<register name="EBP" value="0x0000004f"/>
<register name="EIP" value="0x00000000"/>
<register name="EFL" value="0x00010246"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x00400000" end="0x008de000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Adobe Premiere Elements.exe"/>
<binaryImage start="0x7c900000" end="0x7c9b2000" type="__TEXT" path="C:\WINDOWS\system32\ntdll.dll"/>
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<binaryImage start="0x10000000" end="0x1000f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\CrashReporter.dll"/>
<binaryImage start="0x59a60000" end="0x59b01000" type="__TEXT" path="C:\WINDOWS\system32\dbghelp.dll"/>
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<binaryImage start="0x00340000" end="0x0034f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\LogUtils.dll"/>
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<binaryImage start="0x77120000" end="0x771ac000" type="__TEXT" path="C:\WINDOWS\system32\oleaut32.dll"/>
<binaryImage start="0x008e0000" end="0x00a34000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\dvacore.dll"/>
<binaryImage start="0x00370000" end="0x003fc000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ASLFoundation.dll"/>
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<binaryImage start="0x012a0000" end="0x012d7000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\adobe_caps.dll"/>
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<binaryImage start="0x01340000" end="0x01369000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\PreRegistration.dll"/>
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<binaryImage start="0x02dc0000" end="0x02dd3000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ASLUnitTesting.dll"/>
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<binaryImage start="0x581a0000" end="0x581d9000" type="__TEXT" path="C:\WINDOWS\system32\iac25_32.ax"/>
<binaryImage start="0x58390000" end="0x5841a000" type="__TEXT" path="C:\WINDOWS\system32\l3codeca.acm"/>
<binaryImage start="0x76fd0000" end="0x7704f000" type="__TEXT" path="C:\WINDOWS\system32\clbcatq.dll"/>
<binaryImage start="0x77050000" end="0x77115000" type="__TEXT" path="C:\WINDOWS\system32\comres.dll"/>
<binaryImage start="0x74980000" end="0x74a94000" type="__TEXT" path="C:\WINDOWS\system32\msxml3.dll"/>
<binaryImage start="0x15ff0000" end="0x16081000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\AppleProResDecoder.qtx"/>
<binaryImage start="0x736b0000" end="0x736b7000" type="__TEXT" path="C:\WINDOWS\system32\msdmo.dll"/>
<binaryImage start="0x74810000" end="0x7497d000" type="__TEXT" path="C:\WINDOWS\system32\quartz.dll"/>
<binaryImage start="0x74ef0000" end="0x74ef8000" type="__TEXT" path="C:\WINDOWS\system32\wbem\wbemprox.dll"/>
<binaryImage start="0x75290000" end="0x752c7000" type="__TEXT" path="C:\WINDOWS\system32\wbem\wbemcomn.dll"/>
<binaryImage start="0x20000000" end="0x202c5000" type="__TEXT" path="C:\WINDOWS\system32\xpsp2res.dll"/>
<binaryImage start="0x74ed0000" end="0x74ede000" type="__TEXT" path="C:\WINDOWS\system32\wbem\wbemsvc.dll"/>
<binaryImage start="0x75690000" end="0x75706000" type="__TEXT" path="C:\WINDOWS\system32\wbem\fastprox.dll"/>
<binaryImage start="0x767a0000" end="0x767b3000" type="__TEXT" path="C:\WINDOWS\system32\ntdsapi.dll"/>
<binaryImage start="0x76f20000" end="0x76f47000" type="__TEXT" path="C:\WINDOWS\system32\dnsapi.dll"/>
<binaryImage start="0x174b0000" end="0x1754c000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\MediaIO\codecs\aacaudio.vca"/>
<binaryImage start="0x4f180000" end="0x4f22c000" type="__TEXT" path="C:\WINDOWS\system32\wmadmoe.dll"/>
<binaryImage start="0x17b30000" end="0x17c14000" type="__TEXT" path="C:\WINDOWS\system32\wmspdmoe.dll"/>
<binaryImage start="0x75cf0000" end="0x75d81000" type="__TEXT" path="C:\WINDOWS\system32\mlang.dll"/>
<binaryImage start="0x184f0000" end="0x18602000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ad2h264vout.001"/>
<binaryImage start="0x4c250000" end="0x4c38b000" type="__TEXT" path="C:\WINDOWS\system32\wmvdmoe2.dll"/>
<binaryImage start="0x59090000" end="0x590ae000" type="__TEXT" path="C:\WINDOWS\system32\wmsdmoe.dll"/>
<binaryImage start="0x4ea30000" end="0x4eb87000" type="__TEXT" path="C:\WINDOWS\system32\wmsdmoe2.dll"/>
</binaryImageSet>
</crash>
<reproSteps>
</reproSteps>
</crashreport>

Hello,
I have the exact same problem as you with PE8 and Win7 (x64), and a reboot also helped me. But the problem came back the next time I tried to open PE. Have you expreienced the same? It cant be that we have to reboot every time we want to use PE?
Best regards
Øystein Morvik
Norway

Adobe Premiere Elements crashes on export

Hello,
I am working on a video project in Adobe Premiere Elements 4.0. My computer is a Windows Vista Ultimate 32-bit Dell XPS M1530 laptop with the following hardware:
Toshiba MK3263GSX Disk Drive
285 GB, 149 GB used
burst transfer rate: 3 MBps
5400 RPM
8 MB cache
Intel Core 2 Duo CPU T8300
2.40 GHz
4.00 GB of RAM
Whenever I try to export my project (which is less than 3 minutes long and contains no more than 2.25 GB of 720p 30fps video), the program crashes. Usually, the progress bar will go about half way before an Adobe message tells me that Premiere is running low on system memory. Not long after that, a Windows message appears telling me that "Adobe Premiere Elements has stopped working" and it crashes to the desktop. This has occured without fail perhaps 50 times in all my tries to get this to save.
As this project has progressed and become larger and larger, it has become more and more difficult to export. At first, there were no problems. Then, I had to start restarting the program or my computer immediately before exporting. After making a few more changes and additions, I have been entirely unable to export succesfully.
I have set my export settings at far lower levels than would be acceptable for this project, but the program still crashes. I was most recently trying to save the file as an .mpg with the NSTC Widescreen DVD settings. Trying to save in other file formats and at other settings has not been succesful.
I do realize that this is probably a commonly asked question, so I apoligize for bringing it up again. I have searched for information on this topic and have tried several suggestions, including changing the virtual memory and cleaning up my hard drive.
Is my computer just too weak to export this project? Would a more recent program fix my problem? Are there any techniques or suggestions I should try?
Thank you very much for your help.

>chose setting NTSC HDV
According to Kodak http://store.kodak.com/store/ekconsus/en_US/pd/Zi8_Pocket_Video_Camera/productID.156585800 you are not selecting the correct setting... that camera does not use HDV
If the forum search is working today, search on
kodak zi8
to find out what you should be doing

I have adobe premiere elements 10 and I am having some problems with it please help

So here are the problems I'm having with Adobe Premiere Elements 10:
1. Transitions will not load. The word loading pops up and it won't come up.
2. The videos won't play smoothly. When I press play it skipps in a way it won't play smooth which makes it really hard to edit.
3. Keeps closing out on me. It will have a thing that pops up that says "Adobe premiere elements has stopped working and closes out of the program. It does it constantly.
Please help me I don't know what is wrong with it.

The first two issues sound like a video driver problem.
What is the make/model of your video card/chip?
What is the installed video driver number and date?
For the last issue, it could be many things, including the video driver. I'd look over this ARTICLE, and if there is nothing in the first part, then move on to tuning up the OS an computer in the second part. That would probably be a good time to post the full specs. of your computer, and also both your Project and Source footage. Finally, part three covers many troubleshooting tips, and furnishes many links.
Good luck,
Hunt

Can't open Adobe Premiere Elements 9

I've had some problems with Adobe Premiere Elements 9 recently, and right now I'm not able to use it. I'm not sure what the problem is really or how to fix it so I'll just write down what has happened here and hopefully someone knows what to do.
A week or so ago my laptop started to crash repeatedly, but fortunately that was solved. But then I noticed that when I opened Adobe Premiere Elements, that's when it crashed and only then. It stopped crashing altogether except for when I opened this program (if it is of any importance I also tried opening Windows Movie Maker to edit there in the meantime but the same thing happened there, which seems strange and kinda random to me). I decided to get an antivirus software and install that and see if that took care of it, which I have now done. That didn't exactly take care of it though. The laptop did stop crashing when opening the Adobe software, but nothing happens once it's opened. The tabs on the top right are there but the whole program is just grey (where you would normally have the timeline on the bottom, video to the left, and the files etc. to the right) and nothing else comes up. I then tried to uninstall Adobe Premiere Elements 9 from my laptop altogether and then re-install it with the CD I still had from purchasing the laptop a couple of years ago. But after re-installing there is no change. Just a grey screen once again, except for the tabs and all that on the top. Now I'm not sure what else to try. It's frustrating as I need this program to work right about now. Does anyone know what to do? Thanks.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Some of the below is for Premiere Pro, but the idea is the same for Premiere Elements
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

Adobe Premiere Elements 11 is not responding

I work on a macbook pro. I have Adobe premiere elements 11. I uploaded video to a new project. I dragged some of the thumb nails onto the timeline on Thursday and successfully edited. Today I dragged a few more onto the timeline and began editing. All of a sudden, the cursor begins spinning. I go to force quit and it tells me that the program is not responding. I quit and tried again. I have rebooted my computer a number of times, but to no avail. Any suggestions as what I can try to keep the program running and edit my project? Should I just open a new project and start from scratch since I haven't edited many of the interviews?
Thanks.
barb

barb
Please determine if you can open a new project without problems.
Do you work with the AutoSave ON in preferences (Edit Menu/Preferences/AutoSave)? If so, go to the Adobe Premiere Elements Auto Save Folder and go through the Auto Saves
seeking one that will open after you double click it. Each of those AutoSaves is the project file at different phases of your editing. If you get one that opens, then build it back to where you were before you ran into the problem.
If you can get to the build back from an AutoSave, I would watch closely to see what addition to the project sends the project back into trouble again. Then we target
the addition for troubleshooting.
Please review and consider and then let us know the outcome.
Thank you.
ATR

I am not able to buy a trial version of Adobe premiere elements

I am not able to buy my trial vesion of adobe premiere elements. My id and password is for Au and is not being accepted

Trial versions are free and you don't have to pay for them.
What problems are you encountering when using your AdobeId and password
to download the free trial version?

Adobe Premiere Elements 12 don't start and crashes

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