Adobe Premiere Elements 12 Editor asks for another keyword approval

I have yesterday purchased Adobe Premiere Elements 12 from an USA based online retailer. The installation was done with the correct key provided by the retailer. Since I am living in Germany, I have installed the program in German language.
The product appears also with the correct key in my Adobe account. (see photo)
Unfortunately I am always reminded by a PopUp that appears when opening the Premiere Elements Editor, saying that I must register the program within 7 days otherwise it will stop functioning. It has already started the countdown and displays that I have now only six days more left.
The PopUp also displays my correct Adobe-ID and informs me that it will check the serial number now. Unfortunately it will not proceed further but asks me to provide an internet connection which is ridiculous since I am continuously connected to the internet. (see photo)
I don't know why the Adobe system cannot access their server or could that be related to the situation that the product was purchased in the USA?
Does anybody know a solution for my problem otherwise I will not be able to use my program within next week?

actll
Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
More later.
ATR

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Premiere Elements 12 ne veut plus s'ouvrir : "Adobe Premiere Elements Editor a quitté de manière imprévue" (Mac OS 10.9 - iMac 2013)

Bonjour à tous,
Premiere Elements 12 ne veut plus s'ouvrir : Dès le lancement de l'appli, j'ai le message "Adobe Premiere Elements Editor a quitté de manière imprévue" (Mac OS 10.9 - iMac 2013)
J'ai désinstallé / réinstallé / redémarré : rien à faire...
Merci pour votre aide,

Bonjour à tous,
Premiere Elements 12 ne veut plus s'ouvrir : Dès le lancement de l'appli, j'ai le message "Adobe Premiere Elements Editor a quitté de manière imprévue" (Mac OS 10.9 - iMac 2013)
J'ai désinstallé / réinstallé / redémarré : rien à faire...
Merci pour votre aide,

My adobe premiere elements editor doesn't work

I recently purchased Adobe Photoshop and Premiere Elements as a package. My Photoshop works fine, but my premiere isn't working. The organizer allows me to import photos and videos, but it won't allow me to do any edits. I have windows 8.1 with my PC. Any ideas as to what i can do to let the editor for premiere work?
Thanks

Beanz718
Premiere Elements 13 on Windows 8.1 64 bit.
How far do you get into Premiere Elements 13....Can you Sign In and see the Welcome Screen and/or one of the workspaces?
a. Do you import source media into the Premiere Elements Editor, and the program freezes and crashes when you try to do that
(if so, what are the properties of your source media?)
or
b. Is it that you cannot import any file into the Premiere Elements Editor- you cannot get beyond Video and New Project in the Welcome Screen
or
c. Is it that you can import source media into the Premiere Elements Editor, you start to edit the source media on the Timeline, then the program freezes or crashes
(if this is the case, what are you doing in the Timeline when this happens?)
Above I have taken for granted that you are importing into the Premiere Elements Editor with one of the Add Media choices like Files and Folders. Are you instead importing into Elements Organizer 13 and trying to switch from there to the Premiere Elements workspace for video editing?
For whatever is happening, are there any error messages associated with the event? Have you checked the Computer/Manage/Event Viewer/Windows Logs and its Applications for error or warning messages?
Bottom line, please supply more details so that we can plan troubleshooting strategy for your issue.
Thank you.
ATR

Is Adobe Photoshop Elements 8 & Adobe Premiere Elements 8 suitable for creating movies with sound?

Hi
Here is what I want to do:
        make a movie of me teaching a class and put in online
        (for an online course is one use);
        be able to edit video;
        add photos in;
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            automatically generating RSS feeds;
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I think that Adobe Photoshop Elements 8 & Adobe Premiere Elements 8 will do the job but I am
asking on this forum if it will do all the above?
Also, how would this software sync the sound created by me talking about what I currently have on the blackboard with the video?
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bubbly250

Since this is really about Premiere Elements, I'd crosspost this in their forum, too, bubbly250, since there are more people working with video there than here:
http://forums.adobe.com/community/premiere/premiere_elements
Good luck!

CS6 and Premiere Elements keeps asking for activation

Hi
I am a system engineer in a school. We have a K12 Site license for CS6 and we purchased about 30 single license versions of Premier Elements through certified resellers. I deployed CS6 a few years ago on our old PC's by installing the software on one computer and then cloning the pc 30 times with CloneZilla. That worked fine.
A year later i repeated the procedure on 25 other computers. No problem there.
Last summer i did the same to replace the 30 pc's i had cloned the first time. Since then i have to activate CS6 over and over again indicating a trial version. Also the other classroom with 25 pc' began to ask for activation after 2 years with no worries.
In oktober i Installed Premiere Elements on each individual computer one by one. And that went well for a few months but then all of a sudden PE began to prompt for activation. My collegues drive me crazy with their remarks and worries.
So far i tried to activate CS6 by creating a serialization file with the adobe application manager. When i run the file and retry the program i am no longer prompted for an activation... for a while.
There is no way to tell which device will prompt of when. It is random. Sometimes it is just one device, then all of a sudden it are 3-4.
Please help
Maarten

Hi Maarten,
Adobe Premiere elements 12 (individual license) requires sign in /activation if you have installed individually however you can suppress the sign window using Adobe provisioning toolkit
In case you have Adobe volume license for PRE 12. Please visit the link below to find the workflow.
Deploy Premiere Elements 11 and earlier | Windows
Thanks,
Ashish

Premiere Elements 9 asking for a driver update that has been done-not displaying video

I have Premier elements 9 that has worked perfectly well for years, which recently has been giving me a message pop-up box saying that the Intel series 4 expresschipset display driver needs to be updated. I have gone to Intel's site and run their update diagnostic tool and updated this driver, and vefified that it was updated. I restarted the computer, un-installed and re-installed Premier - it still asks for the update and doesn't display any video, rendering it essentially useless. Any suggestions? I only heaviely use the program about once, twice a year...I don't want to be forced to update just because it is mis-behaving, please & thank you

Debra888
Yes the BadDrivers.txt file does exist for Premiere Elements 9.0/9.0.1 running on Windows 7 64 bit when you use the following instructions specific to what you have
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. Please be sure to have Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited. After you open a Premiere Elements project, the program will generate at new BadDrivers.txt file and hopefully your issue is gone.
The rationale behind the delete of the BadDrivers.txt file can be found in post 10 of this older thread.
http://forums.adobe.com/thread/732067
That file has been a life saver for many - even those with versions later than 9.
Please let us know if that worked for you.
Thank you.
ATR

Why won't Adobe Premiere Elements Editor load in Mavericks OS

since updating to mavericks os i am unable to load or use adobe premiere elements 11 editor which i origanally purchased from the app store the program previously worked fine in mountain lion os.has anyone else experienced this problem.

adriftagain
no this didnt help when i first went to the app store i was told premiere elements wasn't available. at a later date i uninstalled premiere elements completely from my computer and went back to the app store and there it was .i down loaded it but it didnt solve the problem.sorry i can't be of more help

I have an HP laptop preloaded with Adobe Premiere Elements 10. For whatever reason Elements will "run" on click, but not even open the load screen or anything and then act like I never tried to open it? whats going on?

I bought my HP laptop in 2012, and it came preloaded with Adobe Premiere and Photoshop Elements 10
It worked fine and I even made a few video edits back in 2012 but for the last year Elements just REFUSES to work properly
I used to be able to open elements to at least the "what do you want to do?" screen
But now It won't even open this...I have no idea why...
If I double click the Elements application my computer slows down, bracing itself to load, and then ....thats it....it reverts to its normal speed and elements just doesn't open...
Any help would be great cause I feel like I've exhuasted all self-troubelshooting options and need to either get help from the forums or take the laptop in before I smash it in rage

thrillhousecody
Thanks for the reply with additional information.
Recent history for Premiere Elements points to the program having problems when more than 1 video card/graphics card is
being used by the computer on which Premiere Elements is running. This observation may seem contra indicated by the fact
that you say that the program did work well about 2 years ago in the same setup. But other factors may have set in with regard
to drivers, drivers versions, and driver conflicts. But this factor, does need to be ruled in or out.
Can you disable one or the other card to determine the impact of this on your problem?
But, of prime concern with regard to video card/graphics card is the use of a NVIDIA GeForce card with Premiere Elements 10.
Even if your NVIDIA GeForce were the only card, Premiere Elements 10 will not work properly unless the NVIDIA GeForce driver
version is rolled back to about May 2013. This may be one of the major factors here.
a. Device Manager/Display Adapters and find out Driver Version and Driver Date
b. Read the background information for the Premiere Elements 10/NVIDIA GeForce issue
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
Also see the Announcement at the top of this forum regarding the matter - also with full details of the situation and how to fix with the
driver version roll back.
Please review and consider and then we can decide what next.
Thanks.
ATR
Add On...This NVIDIA GeForce situation is specific for Premiere Elements 10. You should not expect to see the problem for
later versions of Premiere Elements.

Adobe Premiere Elements gives error for non admin account

Hi
When a New Video project is created within the applciation it gives an error of Premiere Elements has encountered an error [..\..Src\Core\Preferences.cpp-338] (seems to occur during the importquicktime section). Follwed by a Runtime Error "this application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
This works fine for local admin account but we work within a school were the the end users are not local admins and also have a redirected app data folder. I've ran Process Monitor and there were several access denied reg keys that have now all been allowed but the issue still remains.
Thanks
Jayk0

I think you will have to contact Adobe, not other users in a user to user account
My understanding is that ALL versions of Premiere... Elements and Pro... must use an Admin account to run properly
Adobe contact information - http://helpx.adobe.com/contact.html
Help for Download & Install & Setup & Activation
http://forums.adobe.com/community/download_install_setup
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Adobe Premiere Elements 7 Smartfix

I am working with APE 7 video and cannot get smartfix to be activated, I cannot find where to use it nor am I getting any dialog box. Here is what I found in the help file...I will run smart tagging, then drag the file over to the sceneline, but no dialog box.
Adobe® Premiere® Elements 8 facilitates auto correction of quality problems in video files that have Smart Tags associated to them. When you add such clips to the Sceneline or Timeline, the SmartFix dialog is displayed. Click Yes to confirm the correction of clips."
Thank you for any help.

I don't think there is a smartfix in v7. Searching Adobe Help for 'smartfix' shows only three items, all of which are v8:
Adobe Premiere Elements 8 * SmartFix
... Adobe® Premiere® Elements 8 facilitates auto correction of quality problems in video
files ... such clips to the Sceneline or Timeline, the SmartFix dialog is ...
http://help.adobe.com/en_US/PremiereElements/8.0/Win/Using/WS2fa0b309bba5bdb1317eb2ff1219b 2790d7-800...
- 32k
Using ADOBE ELEMENTS 8 EDITOR PREMIERE
... Page 6. 1 Chapter 1: Getting started with Adobe Premiere Elements ... Working
in Elements Organizer and Adobe Premiere Elements Editor ...
http://help.adobe.com/en_US/PremiereElements/8.0/Win/Using/premiereelements_8_help.pdf
Adobe Premiere Elements 8 * Working with source clips
... Photoshop Elements Editor. Premiere Elements Editor. Previous; Next. Editing clips.
Working with source clips. ... Edit video frames in Photoshop Elements; SmartFix.
http://help.adobe.com/en_US/PremiereElements/8.0/Win/Using/WS09e4b3c48f3a79fc19b622510385d 4355c-7f14...
- 32k
Cheers,
Neale
Insanity is hereditary, you get it from your children

Help with Adobe Premiere Elements window appearing!

I've owned Adobe Premiere Elements 4.0 for about 5 or 6 years now. I still have the original disc and serial number. I installed it on my laptop (Sony Vaio bought in 2009. Runs on Vista), and when I open the program up and click on "files and folders" and double click on a video, I keep getting a pop-up saying "Adobe Premiere Elements is not working." And then the program closes. It frustrates me. I can't afford a new update. Anyway this can be fixed? It never did this to me on my old laptop which I do not have anymore. Thank you for your time.

blaqk
Before you focus on the Premiere Elements 4 itself, let us look at the computer environment and the properties of the video that you are importing into the project.
1. Given you have Premiere Elements 4. Is it installed on Windows Vista 32 or 64 bit?
2. What are the properties of this video that you are importing into the new project and what have you set as the project preset to match the properties of that source media?...I am looking for video and audio compression, frame size, frame rate, interlaced or progressive, file extension, pixel aspect ratio, duration. If you were to import a few jpg photos into a new project would that shut down the project/program as well?
3. Do you have the latest verision of QuickTime installed on your computer with Premiere Elements 4? Do you have the program set for Run As Administrator and set to run from a User Account with Administrative Privileges?
4. Is your video card driver version up to date according to the web site of the manufacturer of the video card?
5. Is your computer optimized with a program such as ccleaner (regular cleaner and registry cleaner)?
http://www.piriform.com/ccleaner
6. Please describe your computer resources?
Let us start here and then we can decide what next based on your details.
Thanks.
ATR

Adobe Premiere Elements 4.0 & .MTS "Canon HG20"

I've been using adobe premiere elements 4.0 for quite a while and like it. Recently, I've considered purchasing a Canon HG20 "I want to film in HD" which I believe records in .MTS. Is this compatible or will I need to look at a different camcorder?

You may be able to convert the files using Quicktime Pro ($29 from Apple) -- but that depends on what you want to convert them to!
Is your ultimate plan to burn a BluRay disk or are you ultimately planning to output a standard DVD?

I down loaded Premiere Elements. When I start the program a box pops up saying Adobe Premiere Elements.Exe- No Disk . Please insert disk into the drive

Can anyone help me with this issue?

goinfisin520
Thanks for the reply.
The uninstall and reinstall has been known to be successful in some cases, but I would not do that with using a free ccleaner run
through between the uninstall and reinstall.
The full suggested scenario would be
1. Uninstall the program using the usual Control Panel way.
2. Do a free ccleaner run through to get rid of leftovers from incomplete installs/reinstalls.
CCleaner - Download
3. Reinstall the program with the antivirus and firewall(s) disabled.
Also, before starting the above, go to the Task Manager/Processes and determine that there are no Premiere Elements 13 or Elements Organizer 13 processes open. If found, do End Process for each found.
Depending on the results for the above, we might then try deletion of the Adobe Premiere Elements Prefs File for 13 and, if necessary, the whole 13 Folder in which that Adobe Premiere Elements Prefs file exists.
We will be watching for your results.
ATR
Add On...Remember...latest version of QuickTime installed on same computer with 13 and running program as Administrator.

I received an order number, a product key, and a password but no serial number. Now I cannot access Adobe Premiere Elements 13 because it asks me for a serial number.

I bought and installed Adobe Premiere Elements 13. The download email provided me with an order number, a product key and a password. I never received a serial number. When I attempted to access the software, it required a serial number. I now cannot use this product because I never received a serial number.

Burr Leonard please be aware you are posting in a public forum. I have edited your previous responses to remove your personal information. If you do wish to continue responding via e-mail then please turn off your e-mail signature prior to responding.
The suggestion provided by Kglad is information on how to redeem your redemption code. Did you purchase from Adobe directly? If not then it is likely you received a redemption code as opposed to a serial number.
If your order is from Adobe directly then you serial number will be located under your account at http://www.adobe.com/. You can find additional details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Adobe Premiere Elements 11 Editor randomly stopped working?

My Adobe Premiere Elements 11 Editor just stopped launching and crashed every time now... getting fed up.

This is the Premiere Pro forum. You should ask here for solution to your problem:
Premiere Elements

Adobe Premiere Elements 12 Editor asks for another keyword approval

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