Adobe premiere Elements 12 video and audio problems

When ever I import a video that was recorded with bandicam both the audio and video are terrible, the video is 360 p and the audio is static. I just bought Adobe premiere yesterday and already having issues. If anyone can help it is greatly appreciated.
The format for the video is: MPEG-1
The audio is: MPEG-1 L2

Bandicam read #10 http://forums.adobe.com/thread/954394

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Has you contacted the seller through its Customer Service?
If that is the case and Customer Service has no idea of what you were given as a Product Key and how to use it, have you considered asking
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But, I have another idea for you to try first....are you involved in a student teacher purchase with prepaid card? If so, please click on the following link
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Visit the page listed on the back of your prepaid card to submit your code and proof.
For customers inside North America, www.adobe.com/go/edu-validate
For customers outside North America, submit through your region's customer portal below:
Europe, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea
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http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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Insanity is hereditary, you get it from your children

Adobe premiere Elements 12 video and audio problems

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