Adobe premiere elements 12 video is slow and does not match sound

after uploading the clip to edit into premiere elements 12 the video clip is slow, it doesnt match with the sound which is on point, when played back the video is choppy and skips a few clips, how to fix this please? this makes me reconsider actually buying this program, this does not happen with windows movie maker.

lingling1234
Could you please review the following and determine if you have been there and done the following.
At the onset, have you assure that you have the latest version of QuickTime installed on your computer with Premeire Elements 12?
If you go to Edit Menu/Preferences/Scratch Disks, where do you have the categories directed and how much free hard drive space is there?
Assuring project is set so that project preset (project settings) match properties of source media....
Open Premiere Elements 12 to its Expert workspace.
Go to File Menu/New/Project and Change Settings.
In the Change Settings area, change the project preset to
NTSC
DSLR
1080p
DSLR 1080p@ 29.97
Before you exit that area (in the last dialog that you see - new project dialog), make sure that you have a check mark next to "Force Selected Project Setting on This Project".
Back in the Expert workspace,
a. If you attach your camera to the computer with USB, the select Add Media/Videos from Flip or Camera/Video Importer.
In the Video Importer Source: locate your camera. Set the Save In:, put a check mark next to the videos you want imported, select the choice Add to Timeline, then hit Get Media.That should put your video in Project Assets as well as on the Timeline.
b. If you have your files saved to the computer hard drive, then use Add Media/Files and Folders to get you video into Premiere Elements Project Assets from where you drag your video to the Timeline.
Either way, do you see an orange line over the Timeline content (I am not talking about the orange line that runs horizontally through the clip). Hit the Enter key. Does the Timeline content play back in the Edit area monitor or does a Render dialog pop up? What does the playback look like and sound like in either case? Is anything improved at this point from what you were getting before?
If same as same as with the above, there would be series of questions about your computer environment.
We look forward to your results if you get a chance.
Thanks.
ATR

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- I am running it from an admin level account.
b. Did you install the program to the default drive C location...you mention "Premiere Elements is loaded on the 1st of the 2 secondary drives", but is it the drive designated C?
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[..\..\Src\Sequence\Sequence.cpp-2233]
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x

Here is that ANNOUNCEMENT:
ANNOUNCEMENT: Windows Update Causes Half of Display to Be Blacked Out
Hide Details
MicroSoft has issued an Update for Windows, that is causing problems with Displays. The following is from Talbot McInnis, who tracked down this problem, and offers a fix:
"MS bulliten MS13-057. Specifically, on XP kb2834904 and on windows 7 kb2803821 is causing a problem
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Hunt

Adobe premiere elements 12 video is slow and does not match sound

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