Adobe Premiere elements 13 disk has no setup.exe file. How do I reach a human at Adobe?

I have been receiving the Adobe run around. It is impossible to reach a human about the defective disk that lacks setup.exe. Does Adobe just take money and not have any technical support at all? Adobe automated system referred me to this forum. However, I don't see how forum can supply me with a workable installation disk. I just bought product from Amazon and paid for next day delivery of disk but have disk with no setup.exe.
Is there any way to reach a human at Adobe?
Thanks.

Are you 100% sure you are putting the Windows disc in your drive, and not the Mac disc? (I think the boxed product has both)
I don't have the link handy, but I also think you may download the demo and use your serial number to activate
Serial number and activation chat support (non-CC) may help
http://helpx.adobe.com/x-productkb/global/service1.html

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Premiere Elements 9 disk has no .exe file?

My Premiere Elements disk has no .exe file. I know this because I had it installed on my old PC thanks to the help I received from Adobe. I now need it on my new PC, some help would be appreciated please?

vere clarke
I do not fully understand the situation you are in with the disc that you presently have....
a. why you cannot use AutoPlay to install from the disc
b. if you do not want to do "a", why you cannot copy the installation disc to the computer and then use the Setup.exe file.
Lots of questions to get your installation disc usable, but....
To cut to a quick solution to your problem, provided you have a purchased serial number for Premiere Elements 9....
Go to the following web site and download and install the Premiere Elements 9 tryout. During installation of this tryout, insert
your purchased serial number to make it your working copy. The key to success in this particular route is to read and carry out
carefully the web site's "Note: Very Important Instructions" and its click "here" so that you do not run into Access Denied.
Photoshop Elements 9 & Premiere Elements 9 Direct Download Links | ProDesignTools
Please let us know the outcome.
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Photoshop Elements 12 DVD contains no setup.exe file, just setup.xml files, won't install

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Thanks mytaxsite. Yes, I bought it at Costco, and of course have the serial number on the box. I'm a Microsoft developer, and searched the DVD, copying the contents to a hard drive and unzipping the "payload" files. I understand folder viewing filters and found lots of setup.xml files, which I could have used, with some difficulty, to see where Adobe wanted to put things. But Adobe knows its installation procedure better than I ever will, and so tried to get tech support. I even have full Photoshop CS5 on an adjacent machine, used by my daughter, but wanted to have basic editing functionality on a machine I use for film scanning.
I never allow anything to be installed without a dialog, whether from my own or a removable storage device. The Windows loader apparently didn't detect autoloading functionality and only offered me the options of viewing files and trying to find multimedia, if I recall (which, since it was irrelevant, I didn't note precisely). I just wanted to see the files anyway, at which point I was puzzled by the lack of setup.exe. I did, as Adobe suggested, disable my virus scanning software, but not my firewall. It made no difference, and I expected none. Though I've found no legitimate software that couldn't be loaded with virus scanning enabled.
I suspect your suggestion that I download fresh software from Adobe is the correct one. It is what I expected Adobe Technical support to suggest. Having some confidence in this newish machine, with its newish, and almost unused, BluRay/DVD burner, and my care handling DVDs, I was guessing at some xml-based installation procedure that I might need to install. Few Costco customers, not in the software business would know where to look, so I'm curious about how Adobe could ship something lacking the old-fashioned setup.exe, twenty+ year old technology based on the DOS shell? On the other hand, if there are new standards for installation scripts, I would like to know what they are using.

On my Mac, after the installation i get this error when i start - Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283] any ideas how to fix this

On my Mac, after the installation i get this error when i start - "Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]"
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Here's the contact link for Adobe support. It's just three clicks from the site's home page.
Contact Customer Care

Premiere Elements 11.0 has encountered an error.

I have installed it three times and re-downloaded for the third time. Everything was closed..... Any clue?
Premiere Elements 11.0 has encountered an error.
[/PerforceRoot/PRE11/premiere/elements/mac/main/MediaCore/ASL/Foundati on/Make/Mac/../../Src/DirectoryRegistry.cpp-283]
I just downloaded this on May11, 2013! Not very happy.

Duplicate post http://forums.adobe.com/thread/1210099 with links in the other post that you need to read, and answer
A Moderator needs to lock one of the message threads

"Premiere Elements 9.0 has encountered and error. [..\..\Src\EMS\WSEMSUtil.cpp.-602]"

"Premiere Elements 9.0 has encountered and error. [..\..\Src\EMS\WSEMSUtil.cpp.-602]"
Is the exact error message i get after i tried to reinstall my copy of Adobe Premiere Elements 9.0 because of problems with creating/loading any projects. How can I fix this issue as a second reinstall hasnt worked?
Thanks,
Xynos

Xynos
I am not familiar with that error message either. You originally posted on November 30, 2013. It is now December 8, 2013. Has your issue been resolved yet? If not, then I would offer the following troubleshooting scheme based on what you have written.
1. Open a project. Go to Help Menu/Deactivate and Deactivate. Close out of there.
2. Uninstall Premiere Elements 9 via the usual Control Panel Route.
3. Run the computer through the ccleaner (regular cleaner and registry cleaning parts).
4. Reinstall Premiere Elements 9 with antivirus and firewalls off.
5. Reinstall the Premiere Elements 9.0.1 Update.
Is the problem resolved.
We may have to look deeper into your original reasons for troubleshooting the program
i tried to reinstall my copy of Adobe Premiere Elements 9.0 because of problems with creating/loading any projects.
We may need to distinguish between damaged projects versus a program that has become non functional.
Please review and do not hesitate to ask for clarification on anything written.
Thank you.
ATR
Add On...If there is any indications of a problem with Premiere Elements 9.0/9.0.1 Elements Organizer 9 we can look into deleting its settings file and/or creating a new catalog. But, I do not see any indications for this at this time.
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http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html

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z00mz00mgirl
What computer operating system is your Premiere Elements 12 running on?
Have you ever opened the program and created a project with it? In other words, is this a "it worked before but not now" or "it never worked before" issue?
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ATR

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This is the Photoshop Elements forum, not the Premiere Elements forum, located here:
https://forums.adobe.com/community/premiere_elements
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Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
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Adobe Premiere elements 13 disk has no setup.exe file. How do I reach a human at Adobe?

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