Adobe Premiere Elements 4 Crash - Windows Vista

After approximately 14 to 16 seconds of viewing any .mod video file recorded from my JVC Everio camcorder a Windows error message appears and Adobe Premiere Elements 4 immediately crashes. Is there a patch or fix for such a problem? I have checked that my computer system meets the system requirements and I am unsure what else to do other than returning the software?
Error message in full reads:
"Adobe Premiere Elements.exe has stopped working. A problem causeed the program to stop working correctly. Windows will closs the program and notify you if a solution is available"
My new HP Pavillion (m8075a) computer system includes:
Intel Pentium D CPU 3.2GHz
3070 MB (RAM)
210 GB Free Space C:Drive
Windows Vista O/S 32-bit
RealTek HD Audio
NVIDIA GeForce 7500 Le
Samsung Monitor SyncMaster 226BW(Digital)
Any assistance would be appreciated.
Regards,
Kim

My objective is to handle MOD files from a JVC Everio Hard Drive Camcorder with Adobe Premiere Elements 4.0 (PE4) as PE4 crashes after a little while when using MOD or MPG files.
Sorry Steve but I dont want to use the software that came with the JVC Everio camcorder. I bought PE4 (in euros ...) to use it. By the way MOV files used by QuickTime have nothing to do with MOD files from JVC Everio camcorder! Yes I know, it's confusing.
After some months of useless forums, reading, hardworking and frustration, I finally found a solution to the problem!! PE5 works quite well and no crashes have occurred so far....
Here it is. It's not straightforward as you have to use two different free programs but the method is simple to follow.
1. Transfer MOD video files from the JVC Everio camcorder to the PC.
2. Convert MOD files into MPEG2 files with the help of a freeware program (I used Converio)
3. Convert MPG files into DV-AVI files using Free Video Converter.
This free program is very simple to use and DV-avi files output is compatible with PE4 which is not the case with some other conversion programs.
As DV-AVI files are not compressed, they are more easily handled by video programs.
I havent been able to directly transform JVC MOD files into files fully compatible with PE4. If someone knows how to do this, please tell me.
In conclusion, I feel it is unacceptable that neither JVC nor Adobe offer the compatibility of their products. The information provided by these reputable companies is deceitful for unaware users and sometimes wrong.

Similar Messages

Editing iMovie files with Adobe Premiere Elements for Windows

Hi,
My 12 year old asked for Final Cut Pro for Christmas to edit movies he takes on his iPod touch and iPad. However, he has a Windows-based desktop. As I understand it, Final Cut Pro is not a Windows-based program. I thought we could get him Adobe Premiere Elements for Windows, but will he be able to manipulate his iMovie files easily? I have no idea what format the iMovie files are. Will he be able to download them to his Windows desktop, edit his movie, and then upload back to his Apple devices? Thanks!

clue
Bottom line: Making distinction between video editor project files and formats of exports.
Details...
The iPod touch and iPad typically offer video files H.264.mov or H.264.mp4 formats. This is not a Mac versus Windows matter because we are talking exports (.mov and .mp4) not project files from a video editing project.
He should be able to take his iPod or iPad device videos and edit them in Premiere Elements. And, then he should be able to return them to his device(s).
But, many of these devices record video with a variable frame rate (depending on the lighting conditions to a great extent). Premiere Elements (any version) can have problems with such video to the extend (a) out of sync audio (b) cannot import file at all. I have a iPod Touch 4th Generation and have no Premiere Elements importing/editing/exporting problems with my 1280 x 720 @ 30 progressive frames per second (H.264.mov) video from that iPod.
Below is an excerpt of Premiere Elements 13 exports that might be of interest...
Android Phones and Tablets (NEW)
There are 7 presets in this new Android Phones and Tablets category. Each has Advanced Button and Share Work Area Bar Only opportunities. The names of the 7 Android Phones and Tablets presets are
MP4 - 1080p 25
MP4 - 1080p 29.97
Android Tablet - 1280 x 800 25
Android Tablet - 1280 x 800 29.97
MP4 - 720p 23.976
MP4 - 720p 25
MP4 - 720p 29.97
Apple iPod, iPad, iPhone
In going from 12 to 13, there are now 8 presets instead of 16 for the Apple iPod, iPad, iPhone category. Each preset has Advanced Button and Share Work Area Only opportunities. The names of the 5 presets are
Apple TV, iPad, iPhone4 - 720p25
Apple TV, iPad, iPhone4 - 720p29.97
Apple TV, iPad, iPhone4 - 1080p25
Apple TV, iPad, iPhone4 - 1080p29.97
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 23.976 NEW
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 25 NEW
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 29.97 NEW
Removed preset names are
Apple iPhone, Apple iPod Widescreen Low Quality
Apple iPhone, Apple iPod Widescreen Medium Quality
Apple iPhone, Apple iPod Widescreen High Quality
Apple iPhone, Apple iPod Standard Low Quality
Apple iPhone, Apple iPod Standard Medium Quality
Apple iPhone, Apple iPod Standard High Quality
Apple iPad Widescreen Low Quality
Apple iPad Widescreen Medium Quality
Apple iPad Widescreen High Quality
Apple iPad Standard Low Quality
Apple iPad Standard Medium Quality
Apple iPad Standard High Quality
The ideal way would be to look at the tryout of Premiere Elements 13 before purchase. If not possible, then, if purchased from Adobe direct, there
should be an opportunity for money back within 30 days of purchased. If purchased from an authorized reseller, then the refund/return would be according to the policy of the retailer.
Please let us know if you are OK with the above information. If you need more information, please do not hesitate to ask. If clarification on anything that I have written is needed, please let me know.
Thank you.
ATR

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

Adobe Premiere Elements crashes on export

Hello,
I am working on a video project in Adobe Premiere Elements 4.0. My computer is a Windows Vista Ultimate 32-bit Dell XPS M1530 laptop with the following hardware:
Toshiba MK3263GSX Disk Drive
285 GB, 149 GB used
burst transfer rate: 3 MBps
5400 RPM
8 MB cache
Intel Core 2 Duo CPU T8300
2.40 GHz
4.00 GB of RAM
Whenever I try to export my project (which is less than 3 minutes long and contains no more than 2.25 GB of 720p 30fps video), the program crashes. Usually, the progress bar will go about half way before an Adobe message tells me that Premiere is running low on system memory. Not long after that, a Windows message appears telling me that "Adobe Premiere Elements has stopped working" and it crashes to the desktop. This has occured without fail perhaps 50 times in all my tries to get this to save.
As this project has progressed and become larger and larger, it has become more and more difficult to export. At first, there were no problems. Then, I had to start restarting the program or my computer immediately before exporting. After making a few more changes and additions, I have been entirely unable to export succesfully.
I have set my export settings at far lower levels than would be acceptable for this project, but the program still crashes. I was most recently trying to save the file as an .mpg with the NSTC Widescreen DVD settings. Trying to save in other file formats and at other settings has not been succesful.
I do realize that this is probably a commonly asked question, so I apoligize for bringing it up again. I have searched for information on this topic and have tried several suggestions, including changing the virtual memory and cleaning up my hard drive.
Is my computer just too weak to export this project? Would a more recent program fix my problem? Are there any techniques or suggestions I should try?
Thank you very much for your help.

>chose setting NTSC HDV
According to Kodak http://store.kodak.com/store/ekconsus/en_US/pd/Zi8_Pocket_Video_Camera/productID.156585800 you are not selecting the correct setting... that camera does not use HDV
If the forum search is working today, search on
kodak zi8
to find out what you should be doing

Problème adobe premiere elements 12 - windows 8.1

Hello,
I already say that the pc that I have was installed by an electronics;
Intel core i5
Mother board B85M-G I'm in windows 8.1
There is a recent one month.
Problem with adobe: I entered photoshop and adobe premiere elements 12 at the same time,
Photoshop works I have 2 projects in the first adobe elements all work, I view a project
OK the evening the next day as possible to get into the software, adobe tries to open a window and immediately opens "a problem caused the program has stopped working correctly, windows will close the program.
I uninstalled adobe and returned again without positive result.

What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Im trying to install Adobe Premiere Elements on Window 8. The Windows Installer is not working.. some window pops up with an error message and it does not install

I get the following window pop up after trying to install Adobe Premiere Elements. After it prompts me to select the language i get this:

I think I figued it out... But why installations instructions didn't come up when I inserted the disk was very annoying. And because they didn't, Adobe should post th installations instructions somewhere on their support site. Not here now, which is also annoying.

Adobe Premiere Elements 9-Windows 7

I have installed Adobe Premiere Elements 9 my new Windows 7-laptop, When I start a new project, the project settings window appears but this window is "frozen" and I can´t don anything in this window or conntinue. What can be the matter?

There are two "zoom" for the Timeline display, and the first - horizontal - can be done via the Horizontal Zoom slider, or with the + & - keys. Also, to collapse the horizontal zoom to show the full Timeline, one can press the \ (Backslash) key. The latter is very useful when one needs to adjust the WAB (Work Area Bar), if set, to encompass the entire length of the whole Timeline.
Then, there is vertical zoom, which is accomplished by hovering the cursor over the top of a Track in the Track's Header, until the cursor turns into a "sandwich w/ two arrowheads (two parallel lines with up/down arrowheads), and then click+dragging. Finding the active point in the Track Header can be a bit of a "pixel-search," but once one finds that, it will be easier the next time, and then the next.
Good luck, and hope that these help you zoom the Tracks, and the Timeline.
Hunt

Installing Adobe Premiere Elements 13 on Vista

I know it says that Premiere Elements 13 only supports Windows 7 and 8. What happens if I TRY to install the software on Vista?

Tomqer
Premiere Elements 13 does not support Windows XP, Windows Vista, or Mac OSX 10.7.
Did you attempt to install the Premiere Elements 13 tryout on your Windows Vista and got a no go message?
ATR
Add On...Apparently Adobe lets you download the Premiere Elements 13 tryout even if you are doing that from a
Windows XP SP3 32 bit computer. I just tried that. With my Internet connection, it will take hours for the download
to complete. After investing all that time, I suspect, when I go to install the program, I will get a message about Installer
will not work.

Adobe Premiere Elements 13 ( Windows 7)

I purchased the above on line order no AD006474250AU on the 26th April
I have meticulously followed instructions provided by [email protected]
but without success.
I can confirm the download is complete but it requires me to sign in.
When attempting to do that it tells me there must be an internet connection
which there is but it still will not open.The Retry option does not work.
Frankly I am sick of the system which does not deliver and gives no
helpline I can call. The number provided from earlier instructions,
0800291932 is not a working service..
When I have attempted to send an email to the Storemanager this rejected as
well.
All in all not a good customer service image at all which should cause some
concern.
I wonder whether I can expect a reply to this email?
It would be great to talk on the telephone and I can be contacted on
Australia613 9889 1519 or mobile 61 0419 018 901.
As you will see I am on email which tells me the internet is connected.
Hopefully I will hear from someone who is able to help.
Regards,
No0el Halford

That is just it.
They are hopeless with customer service.
I received advice as follows;
Error
There was a problem in the store. If you wish to complete your purchase immediately, please contact ADobe Customer Service 0800 291 932.
That is great except I am told it is not a working service.
I have tried to call their Australian Office but their numbers dont work either!
This hopeless situation.

I downloader Adobe premiere Elements 9 because computer crashed. Don't have serial number anymore. How do I obtain it?

I downloaded Adobe premiere Elements 9 because computer crashed. Don't have serial number anymore. How do I obtain it?

tamod
What computer operating system is involved? I will assume Windows 7, 8, or 8.1 64 bit for now.
If your Premiere Elements 9 was registered when first installed, the serial number for it may be at Adobe.
Please go to the Adobe web site http://www.adobe.com, sign in with your Adobe ID and Password, in the Search field type My Products.
Then follow the My Products link to your products. In the Your Products list find Adobe Premiere Elements 9 and click on it to reveal the serial number.
After Premiere Elements 9 is installed, remember to download and install the 9.0.1 Update from
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
I have assumed that your program is on a Windows computer.
We will be watching for your progress.
ATR

How to fix audio of a video captured from DV output of camcorder using Adobe Premiere Elements 8?

Hello,
I purchased Adobe Premiere Elements 8 about one week ago. I installed it and everything seem to work well in my first project. I am new at editing videos but I was succesful in testing it by loading an existing video file in avi format from my computer and then doing some very basic editing (I splitted 2 scenes and added a title).
After my first succesful project (described above) I started a brand new project. Here, I want to capture a one hour video from the dv output of a video camera. So I connected the camera to the PC and then started adobe elements 8. Before starting the capture I only checked the boxes that said "capture video" and "capture audio" (the other 2 boxes that said download to timeline and autoanalyze were left unchecked). After that I started the capture process.
After the video capture was completed, a small window opened at the bottom saying that a PEAK FILE was being generated. After the peak file generation finished, I looked at the captured video. The video looked perfect. However the audio of the video was too fast. By this, I mean that the voices of the people in the movie were like they were speaking at more than twice the normal speed. Or to explain it in a different way, they sounded like the chipmunks.
So now I come to the question of this thread I started. Is there a way that I can fix the audio part of the video I captured? I will appreciate any help on this. Below I listed a few additional details in case this is needed.
Thanks,
ronel_8
PS. Here are some more details about my system:
1) Operating System: Windows XP
2) I am capturing the video on an external drive with 40 GB of available space. The external drive is connected to a PC via a USB connection.
3) Computer CPU: 2.4 GHZ
4) Computer RAM: 1.25 GB
5) Video tape is about one hour long.

Hello Bill and Steve,
Your responses are very helpful. Although I was not able to fix the problem yet I do seem to think from what you both say that my system may be too slow to capture the one hour video. In any case I will copy below more details about the system as you requested:
1) Results from running Gspot:
The audio section of the Gspot window was blank. That is, no information was there. The File and Container sections say:
File Size: 12.6 GB
Note: 7.63 GB unneeded bytes at the end of the file
DV Type1 AVI
2) I did run the Gspot on another good avi file (captured to the PC with same camcorder) and says:
Codec PCM Audio
32kHz 1024 kb/s tot (2 chnls).
I suppose these are the audio settings from the camera.
3) Yes, I am capturing video from a miniDV camcorder (JVC GR-D70U).
4) I did not defragment the external drive prior to capturing the video with the audi problem. So I will give that I try and see if it solves the problem.
5) The external drive I am using is formatted to NTFS.
6) The computer is a Dell Dimension 2400, CPU: 2.4 GHZ, RAM: 1.25 GB
7) HDD Size=74GB and 11 GB of free space. But I am downloading video to external drive that has 60 GB free space.
One last piece of information that may be useful. If I open the AVI file (that I captured with Adobe Premiere Elements) with Windows Media Player, the audi sounds good. However if I open it with Adobe it has the problem I mentioned in my previous e-mail.
I'll aprreciate any further hints.
Thanks again,
ronel_8

Slowness at startup with Adobe Premiere Elements 11 inside a Proxy

Hi all
I recently started working for a state government agency, we have 2 users in our department that have Adobe Premiere Elements 11 installed (they have for quite a while) I noticed while working on their PC that Photoshop elements can take 5-10 minutes to start once they click on video editor and new Project, also the help files do not work they produce a page cannot be found error.
I am replacing there PC in a standard upgrade rollout schedule and I have noticed the same issue on their new PC's, after looking into this I thought I would try the application on the same PC but connected up to a standard ADSL line outside of our network and proxy, the application opens with 10-15 seconds and the help menus are working.
Is there any exceptions I could ask our network administrators to put into the proxy to allow the traffic out and in to fix this issue.
The PC is running Adobe Premiere Elements 11
Windows 7 x32 install
The PC far exceeds the minimum requirements for the application as listed on this website.
Any help would be great, thank you in advance for your time.

I don't think these are directly related to your problem, buy may offer some hints
Any Premiere doesn't work properly, if at all, over a network
-see messages #1 and #3 in http://forums.adobe.com/thread/771151
-you MUST give all users administrator accounts to use Premiere
-and especially Encore dual layer http://forums.adobe.com/thread/969395
-#5 Server 2008 is UNsupported http://forums.adobe.com/thread/851602
-a work around, of sorts http://forums.adobe.com/thread/957523
-and not on a "domain" http://forums.adobe.com/thread/858977
-http://helpx.adobe.com/premiere-pro/kb/networks-removable-media-dva.html
-also PreEl see #5 http://forums.adobe.com/thread/1017199
-more PreEl problem http://forums.adobe.com/thread/975117

Slowness with Adobe Premiere Elements 11 inside a Proxy

Hi all
I recently started working for a state government agency, we have 2 users in our department that have Adobe Premiere Elements 11 installed (they have for quite a while) I noticed while working on their PC that Photoshop elements can take 5-10 minutes to start once they click on video editor and new Project, also the help files do not work they produce a page cannot be found error.
I am replacing there PC in a standard upgrade rollout schedule and I have noticed the same issue on their new PC's, after looking into this I thought I would try the application on the same PC but connected up to a standard ADSL line outside of our network and proxy, the application opens with 10-15 seconds and the help menus are working.
Is there any exceptions I could ask our network administrators to put into the proxy to allow the traffic out and in to fix this issue.
The PC is running Adobe Premiere Elements 11
Windows 7 x32 install
The PC far exceeds the minimum requirements for the application as listed on this website.
Any help would be great, thank you in advance for your time.

Your question is about Premiere Elements which has a seperate forum. Please post your question here as there are better people to answere to your question.
http://forums.adobe.com/community/premiere_elements

Downloading Photoshop/Premiere Elements for Windows

I am trying to download Photoshop and Premiere Elements 10 for Windows on my PC. There are many different things that are there to download. Do I download them all? If not, which ones do I do? My computer is a 64-bit.
These are my options:
Adobe Photoshop Elements10 Windows installer
Adobe Photoshop Elements10 Windows installer package
Adobe Premiere Elements 10 windows 32 bit installer
Adobe Premiere Elements 10 Windows 32 bit installer package
Adobe Premiere Elements 10 Windows 64 bit installer
Adobe Premiere Elements 10 WIndows 64 bit installer package
Adobe Premiere Elements 10 Windows all content installer
All Themed HD and SD content- includes bday party, roadtrip, etc.
Adobe Premiere Elements 10 Windows HD1 content installer
HD1 content installer - includes broadway, kids channel, etc
Adobe Premiere Elements 10 Windows HD3 content installer
HD3 content installer - includes extreme sports, news reel, etc
Adobe Premiere Elements 10 Windows SD1 content installer
SD1 content installer- includes bday party, road trip, etc
Adobe Premiere Elements 10 Windows SD2 content installer
SD2 content installer - includes broadway, kids channel, etc
Adobe Premiere Elements 10 Windows SD3 content installer
SD3 content installer - includes extreme sports, news reel, etc.
Anyways.....a lot of that seems repetitive and I just am not sure if I am supposed to download it all or only certain ones. If someone could help me out, great! Thanks.

The Adobe Download Manager will deal with everything automatically. You can download both programs simultaneously if you have a fast connection, other wise I would recommend installing Photoshop Elements first. Then download Premiere Elements 64 bit. Finally update the content fpor |premier Elements and you are good to go.

Adobe Premiere Elements 8.0 - programme closes everytime I open my project within 5 seconds - HELP

Please can somebody help with the above.
The programme closes with no error message or anything, every time I open the project I am working on.
Thanks

ellaf
How long have you been working with Premiere Elements 8.0 successfully? Are you a newcomer to the program?
I will start with the usual questions and then we can fine tune next.
1. Are you working with the 8.0.1 version of the program? If not, then download and install the 8.0.1 update.
Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 8.0.1 update
2. Do you have the automatic Background Rendering and AutoAnalyzer features disabled. If not, please do so.
For Background Rendering, see Premiere Elements Editor Edit Menu/Preferences/General and the Background Rendering preference
there. For AutoAnalzyer, go to the Elements Organizer workspace, Edit Menu/Preferences/AutoAnalzyer Options and disable all those
options.
3. Does the problem exist with and without the antivirus and firewall(s) disabled?
4. Does this problem occur only when you are opening a saved closed project and trying to continue working on the project? Does
the problem occur even if you open a new project? Can the problem happen even before you import media into the project?
Let us start here and then decide what next which might include questions about the properties of your source media, project settings,
computer resources and other as applicable.
Please review and consider.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Adobe Premiere Elements 4 Crash - Windows Vista

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