Adobe Premiere Elements 4 - Rendering Problem

If I create small slide shows in Photoshop Elements 6 (ranging from 59 - 125 JPEG Still Shots with captions and/or added text)I can then send each slide show separately into Premiere Elements 4, make further adjustments and add title pages, I can then render and save as a project.
If I take several of these slide shows as a block and send them to Premiere Elements 4, I get a Premiere Elements window stating "Adobe Premiere Elements is running very low on system memory, please save your project and proceed with caution". So I click OK and save. I then go to render, after 2-4% rendering I get a video Preview Error window with various warnings including, "Out of Memory - Unknown Error" or "Disc write error:- verify drive connections, available disc space and disc access privileges. Then save close and relaunch project".
If I open a slide show project in Premiere Elements 4 and try to add a second slide show to it via the get media button - in the Add Media window I get Look in 4.0 and five folders appear (no icons for projects) I can then look in files of type and there is no listing for .prel files so tried "all files" and the icons for the slide shows appear. I then select a second slide show to add to the first and click open. I now get an Add Media Failure window which gives file addresses and the error reads "File format not supported/ one of the necessary components may not have been installed".
I have run the installation disc again to repair any installation errors but to no avail.
My computer is an Intel core 2 duo 3.16 GHz on an Asus P5Q P45M M/board with Gigabyte GF9600GT Graphics card.750GB HDD & 4GB Ram.
Hope somebody can help.
Bob Smith.

Most likely your photos are too large. We recommend using no larger than photos no larger than 1000x750 pixels in size. (The actual file size of the JPEGs has nothing to do with this, since JPEGs can be highly compressed.
http://www.adobeforums.com/webx/.3bb8822c
Resize your photos and you'll see a huge boost in performance.

Similar Messages

Adobe premiere elements 12 probleme douverture du programme

Bonjour,
J'ai de adobe les éléments 12 Qui fonctionnait DEPUIS Environnement 10 jours Maintenant à l'ouverture juin fenêtre Indique
.robleme un fait au Québec le programme un Cesse de trabalho correctement fenêtres va féprogramme mer de CE
Que se passe-t-il?

ocho3546
Thank you for the reply.
From what you have written so far, I am understanding you are having a problem opening the program. It is not clear whether you are saying opening the program or opening a project.
Let us proceed with the program not opening (launching).
a. You say that you have latest driver for the HD Graphics 4600. Please make sure that the drive update information is from the web site of the manufacturer of the card, not just from Device Manager/Display Adapters/your card and the Driver Tab. If the card is up to date, then try to delete the BadDrivers.txt file. If you are using Windows 7, 8, or 8.1 64 bit computer, then the BadDrivers.txt file is found
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete. The Premiere Elements Folder contains folders as well as the BadDrivers.txt file. You want only the BadDrivers.txt file within the Premiere Elements Folder and not anything in the folders in that same Premiere Elements Folder. A new BadDrivers.txt file will be generated when you open a Premiere Elements project and the problem hopefully will be gone. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
b. Be sure to be working Run As Administrator and from a User Account with Administrative Privileges.
c. What antivirus program does your computer use? Please determine if the program exists with and without the antivirus program disabled.
d. Be sure to have the latest version of QuickTime installed on your computer.
e. If the above has not solved the problem, then let us delete the Adobe Premiere Elements Prefs file. The path in Windows 7, 8, or 8.1 64 bit is
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and, in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work then you delete the whole 12.0 Folder in which it exists.
f. Do the uninstall, ccleaner run through, reinstall with antivirus and firewalls turned off.
CCleaner - PC Optimization and Cleaning - Free Download
The translations are not good and the details limited so I am including a lot of troubleshooting possibilities to cover a lot of ground.
Other avenues that might be involved
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Please review and consider.
Thank you.
ATR

Adobe Premiere Elements 11 problems

I was just downloading this program, and went online to get my serial number. I received the number and went to type it in to install it. It kept telling me that my serial number was invalid. I tried the chat on Adobe.com, and I called customer service, but had no luck. Please help... I need this for a school project.

they didn't know why it was not working. Anyways, I tried again a while later and it worked, so technology just didn't like me today

Adobe Premiere Elements 11 in the 'minimize' state "tracks" when moved across screen...

I have finally found time to work on and to learn how to use my recently purchased Adobe Premiere Elements 11 (APE11) and Adobe Photoshop Elements 11, using Adobe’s respective ‘Classroom In A Book’ training aid I recently purchased. To my disappointment when I open Adobe Premiere Elements 11 in the 'minimize' state it “tracks” when I try to move it across the screen, (see images), making it impossible and unacceptable to use. It only happens with APE11 and not with Photoshop, Premiere Organizer, MS Office Suite Programs (Word, Excel, PowerPoint, Outlook, Etc.), or any other programs on my computer. Also, the “tracking” doesn’t happen to a video within the APE11 video working space. I have installed this instance of APE11 twice to no avail using the Adobe defaults. See the added images for the current configuration of my PC and the APE11 version I have. I noticed in APE11’s Properties that I don’t have Compatibility checked-off because I never have had a previous version (see image). I do the Microsoft & Windows 7 updates regularly. This PC was purchased and configured to work on photo and video editing & manipulation, along with my everyday use. [Purchased on 2/22/13 from a reputable company Computer Links, Burlington, NC 27215, 336-226-4738 Invoice# 148599, (Technician: Matt). I am not a computer science person, which is why I relied on Matt to configure my PC. As this appears to be an AEP11 issue I am relying on you to resolve the issue verse Matt. Your support with this is much appreciated.
I had one person kindly suggest "Could you try to update your graphic card drivers, if they are not current"? If I knew how to & where located on PC I would consider it, however I would think it would be current as it was new when PC was purchase 2/22/13 and if it was out-of-date why wouldn't the other programs on the PC also 'track', such as Adobe Photoshop Elements, MS Ofiice Suite programs, etc.? (PS: I thought I posted this in the Adobe Premiere Elements area 5/19/13, apparently I posted it in the "Downloading, Installing, Setting Up" discussions area instead, & didn't see a way to move it?? I started in APE11 Area.)

ATR and Reese,
It appears Matt solved my issue earlier today and I have been testing it without a failure.
Matt determined it was the Personailization "Themes" I was using. I had the Theme "Windows Classic" selected from the "Basic and High Contrast Themes..." group, and when he changed it to one of the "Aero Themes" the Adobe Premiere Elements "TRACKING" problem went away. He and I are not sure why it works by changing the theme, but it appears to. Using the Aero Theme continues toi allow me to use my own photos for "Desktop Background" and "Screen Saver".
The path to it is via the PC display by right clicking your mouse, select "Personalize", select one of the "Aero Themes" and go from there according to personal taste. See image below:
Note: Something for Adobe to consider going forward, if the above remains a solution. Matt says as I am using Windows 7 I have a selection between Themes, either "Windows Classic" from the "Basic and High Contrast Themes..." group or one of the "Aero Themes" (which resolved my Tracking problem), however Windows 8 did away with the "Aero Themes" and there isn't a choice then what? He isn't sure if there will be a tracking problem or not.
ATM any thoughts on why the above Themes setting would make a difference?
ATM thanks for all your help, along with Matt of Computer Links, Burlington, NC , 336-226-4738. I will update this posting as events occur, both good and bad.
Cheers and Regards,
Mike (Ghost1013)
<><><><><><><><><><><><>
Mike Higgins
>M&W Miniature Llamas
>>Gibsonville, NC 27249
>>>[email protected]
>>>>www.mwminillamas.com
>>>>><><><><><><><><><><><><>

Having several problems with Adobe Premiere Elements 13. Right now my worst is that when I add text to a clip, it goes out of "auto color" while the text is up. Help?

I'm having a number of problems with Elements 13. One is that, while in "play" mode, the sound will just stop happening. I have to click "pause" then "go" again and the sound comes back. It also stops playing on it's own, I have to hit "play" repeatedly. Just got the software, have been using it extensively for a week or two, and this just started happening.dor
Now today, when I add text to a clip, it drops out of "auto color" while the text is visible in the clip, then back into auto color when the text is gone. Any suggestiosn?

nikovichb
If we are looking at the same thing, you have called attention to one strange Premiere Elements 13 AutoColor/Titler interaction. This can be reproduced in the Expert or
the Quick workspace. I will demo this in the Quick workspace since that is where you have been working.
1. Import a still into the Quick workspace/Filmstrip.
2. With the still selected, go to Adjust Tab/Adjustments Palette/Color Panel expanded and just click on the Auto Color Tab. Close the Adjust Tab route.
3. Go to Text Menu/New Text/Default Text to open the project's Titler. When you do that you see the following and not the still over which the text title is to go.
And when you close the Titler, you then see the "Add Text" text title in the still.
The only solution that I can think of at this time is to create the text title and then apply the Auto Color to the still.
It is interesting that this only happens with the Auto Color in the Color Panel selected. If you do not click on
Color Panel and use the More options for Color adjustments, this behavior does not take place.
Deletion of Adobe Premiere Elements Prefs file does not correct this situation.
As for
I'm having a number of problems with Elements 13. One is that, while in "play" mode, the sound will just stop happening. I have to click "pause" then "go" again and the sound comes back. It also stops playing on it's own, I have to hit "play" repeatedly. Just got the software, have been using it extensively for a week or two, and this just started happening.dor
I think that here we need to explore project settings (project presets), properties of source media, and Timeline rendered and unrendered content prior to export.
Please review the above
a. verify if the Auto Color Text Title glitch that I saw is what you described in your situation
b. give the details of your project so that we can explore cause and effect for Timeline content playback irregularities as seen in the Edit area monitor.
Thanks.
ATR

Problem with Adobe Premiere Elements 11

Hello
Need your advice .
Problem Description:
Adobe Premiere Elements 11 (BOX)
After adding any the timeline material ( pictures or music or video) , 2-3 seconds hanging.
Then closes without any notification.
This program gave me a friend, not for need. He used it to me.
By not knowing at first I installed a Pr, and then my friend temporarily deactivate the license .
In the "Help" menu is available only " Deactivate" ...
It is a problem with the activation or something else?
Hardware:
Operating system Windows XP 32bit sp3
3GB RAM
Processor Intel Q8300 ( 4 cores )
motherboard Asus P5P41TD
video card nVidia GT220 - Latest drivers
Direct X 9.0c
Software:
last QuickTime
microsoft visual c + + 2008 redistributable
microsoft visual c + + 2010 redistributable
net framework 4
net framework 3.5
net framework 3.5 language pack
k-lite codec pack full
Help please .

-What model of camcordder is your video coming from and what format and resolution is it?
I tried to add a video with the two devices.
Samsung HMX-H300
Video settings added to the project:
Video: MPEG4 Video (H264) 1280x720 50fps 12009kbps [V:
HMX-H300 [eng] (h264 main L4.1, yuv420p, 1280x720, 12009 kb / s)]
Audio: AAC 48000Hz stereo 127kbps [A:
HMX-H300 [eng] (aac, 48000 Hz, stereo, 127 kb / s)]
Used settings:
PAL-AVCHD-AVCHD LITE 720p50
The same thing happens and another video.
Sony DSC-H5
Video settings:
Video: MPEG1 Video 640x480 30fps 104857kbps [V: mpeg1video, yuv420p, 640x480, 104857 kb / s]
Audio: MPEG Audio 32000Hz mono 64kbps [A: mp2, 32000 Hz, mono, 64 kb / s]
Used settings:
DSLR-480p-DSLR 640x480p50
the same result.
-How did you get the video from this camcorder to your computer?
Files are copied to the flash card to the HDD.
-Have you ensured that a video clip from this camcorder is the first clip on your timeline so that the program can match its project settings to your video specs?
Yes. Video clip from this camcorder is the first clip in the timeline.
Parameters of the project and the video above.
-When your project settings match your video specs, you will NOT see a yellow orange line along the top of the timeline, above your video clips, in Expert mode. Is this the case with your project?
No. I suspect that the problem occurs in the video is displayed on the timeline.
Because the assets of the project and put the video thumbnail is displayed on this video.
at the time of the drop on the timeline displays only rectangular frame that meets the duration of the video itself. let go of the mouse button. Displays only the blue rectangle.
Thumbnails of the first and last frames do not appear. takes 2-3 seconds and Pr closed.
I believe that until you see the yellow line is not reached.
-Have you ensured that any photos you use are sized to no larger than 2000x1500 pixels in size?
Yes, size is not more than 2000x1500
- You're using a somewhat antiquated 32-bit operating system that can make limited use of your RAM load (which may explain why you only have 3 gigs of RAM), so you'll need to optimize your workflow by matching project settings to your video as closely as possible in order for the program to work effectively and stably.
yes, you're right. need to upgrade to 64bit. so I put 4GB of RAM, but I can not install 64bit Vindovs. no time. and available only 3.25 GB.
I would add, I hope it will help isolate the problem.
I've been tracking work in process monitor Pr. the very moment when it closes when you move the video on the timeline.
begins after the closing lines
Registry
RegOpenKey
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ContentAnalysisData.dll
Before doing so, refer to
File System
C:\Documents and Settings\All Users\Application Data\Adobe\Premiere Elements\11.0\Online\DVD Templates\All_Lang\General\(A) Fun\it_IT_FUN_PAL_S_SM_OUTPUT_s_prv_sm.png
and the like ...
I turned drvatson. now the error appears as a window.
System disk, and on which stands Pr error checking. there are no errors.drive on which stands Pr error checking. There are no errors.

Adobe Premiere Elements 9 has encountered a problem and needs to close.

Adobe Premiere Elements 9 has encountered a problem and needs to close. Asked to be debugged no response an then the program don not respond.
If i Run an old project direct from the file PE 9 it works and then go to a new project it works but from the start up it just closes down.
Bridge is also starting to do it

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Premiere Elements 11 Effects Problem - HELP

I use Adobe Premiere Elements 11, and when I use effects the footage ends up speeding up, repeating itself, and just not staying the same as it originally was. Does this have to do with what type of footage it is. I am using screen-captures that I got when using Bandicam. If anyone could help me with this problem, it would be greatly appriciated, thanks.

Gamerwalk,
One option would be to convert your odd AVI-MPEG file to DV-AVI, which is what PrE loves most. This FAQ Entry will give you some tips on doing that: http://forums.adobe.com/thread/415317?tstart=0
I use an older file conversion program, DigitalMedia Converter 2.7, but it is NOT freeware. Also, Deskshare, the publisher, has released newer versions.
Good luck,
Hunt

Adobe Premiere Elements 11 & Photoshop Elements 11 Errors, Downloading Problems, Uninstalling probs

On May 8, 2013 I ordered Adobe Premiere Elements 11 & Photoshop Elements 11. To this day they do not work properly, did not download properly, nor can I get them uninstalled properly to reinstall properly. I have not been able to contact Adobe all these months, & now they tell me I have to pay $39.00 more just to speak to them. I refuse to give them anymore money than I have already gave them! Does anyone know how I can resolve this issue? I currently have Adobe Photoshop Elements 7.0 & Adobe Premiere Elements 7.0. I was upgrading.

Thank you so much for replying. But I sort of solved the problem, yet I didn't solve the problem. I am running Windows 7 on my computer. When I purchased Elements & Premiere 11, I purchased a 1 time download from Adobe. Upgrading from 7.0. When I went to download it, then install it, it told me that through an error message, that it was not downloaded or installed correctly, so I would have to uninstall the whole thing & start from scratch, basically. So, I went into the control panel to delete the program. Hit uninstall, & it told me after it was done, that everything was not uninstalled & had uninstalled incorrectly. Now it was missing from the Control Panel, & I could not find the remains anywhere, I thought I would try to redownload it again. So, going through the process, it would let me download it, but it would not install due to the remains of the previous installation. I tried everything. And when I tried to go straight to Adobe, it was a no go. I put it on the back burner for months & used my 7.0 occassionally. Today I decided I wanted it fixed. I went to Adobe...my licenses are still in my account. But no matter what I did, it would not accept my old licenses. With the help of a previous poster, maybe on a different thread, I was able to uninstall the old program remnants. But I could still not download 11. I just decided to cut my loses, & purchased 12. I bought the trials, downloaded them, they worked great, & I purchased them. So, all's well that ends well. Of course, I am $170-some dollars in the hole, but whatever it takes. Again thank you for your reply to my delima.

I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I have updated to 12.1. Still no sound.

I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I updated to 12.1, but still no sound in any clips. Even not on old files which used to work.

bfun
What computer operating system is your Premiere Elements 12/12.1 running on? Can we assume that this audio plays back OK
on the same computer when you are using a computer player independent of Premiere Elements?
What are the properties of these clips that worked before but do not know with regard to sound
For now, I will assume that you are working on Windows 7, 8, or 8.1 64 bit.
Have you checked the Edit Menu/Preferences/Audio Hardware ASIO settings? Do you have any 3rd party audio devices incorporated in your computer environment?
Please delete the Adobe Premiere Elements Prefs file and, if that does not work, then the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. The Windows 7, 8, or 8.1 64 bit path is
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and, in the 12.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that you are working with Folder Option "Show Hidden Files, Folders, and Drives" active so that you can see the complete path cited.
Do you have installation files or installation disc with the purchased serial number in case we need to resort to uninstall/reinstall?
We will be watching for your follow up.
ATR

Is Adobe Premiere Elements 10 compatible with Windows 8? Or maybe it will have problems?

Is Adobe Premiere Elements 10 compatible with Windows 8? Or maybe it will have problems?

Riccardo Pesare
I have Premiere Elements 10 on Windows 8.1 64 bit, and it runs well there.
But, I must disagree with SG when he writes
It will likely run. But it will not be able to take advantage of Windows 8's advanced architecture (including the 64-bit operating system and ability to access more than 4 gigs of RAM).
You can prove to yourself that Premiere Elements 10 is a 64 bit application running on Windows 8 64 bit. To do this use the Process Explorer Sysinternals and add a Image Type Column readout. When you do this for Premiere Elements 10, 11, or 12 on Windows 7, 8, or 8.1 64 bit, the readout tells you that you are working with a 64 bit version.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
And, as a 64 bit application, Premiere Elements 10, 11, or 12 Windows should be able to take full advantage of the 64 bit system when Windows 7, 8, or 8.1 64 bit.
I suspect SG is thinking Mac not Windows in his comment. It is my recollection that Premiere Elements 10 Mac is still a 32 bit application on 64 bit system. And, you are using Windows, not Mac.
We will watch for his clarification on this point or for support for what he posted as is.
ATR

Problems with Adobe Premiere Elements 10

I have an old AVI file and I want to change it a little by adding a couple frames to call things out in the video. I am using Adobe Premiere Elements 10. When I bring the AVI into Premiere it looks OK but it is very blurry compared to what it looks like when I just run the avi outside of Premier using windows Media Player. Is there a reason it looks like this and is there anything I can do to make it as clear as the original file?

I don't know what type of AVI file it is, I made this file about 15 years ago. I'll try and download the Codec later when I get home, what is that going to do?
As soon as I bring the file into Premiere it is blurry in the preview window. I just changed Playback Quality to Highest and it didn't get any better. It is blurry as soon as I bring it into Premiere. I have already re-saved one of the renderings and there were black "splotches" that appeared during some of the video playback.
I went to the EDIT menu/Preferences/General and I can't find any Timeline Rendering Quality setting. Can you be more specific?
where do I change the Timeline rendered or unrendered at playback in Edit area monitor?
Where do I check to see if the project presets match properties of source media?
It has been a while since I have used Premiere and if you don't use it you lose it.
The way I originally made this file was I saved each individual frame using 3D Studio Max (Release 7ish) and then put the entire thing back together by adding the frames that I wanted from 2 different camera point-of-view. The video likes pretty good when I run it in any viewer but as soon as I drop it into Premiere to cut it and add a couple frames it gets very blurry right from the start. I hope this helps.

Adobe premiere elements 11 rendering at lower bit rate than i select

Hi, I'm using Adobe Premiere Elements 11, 64-bit Windows.
I keep trying to render a project at a bit target bit rate of 10.05 MB/S (.h264 1080p MP4) but the resulting .mp4 file keeps coming out with an average bit rate of around 7000kb instead of 10,000kb...
The source files used in the project are 17mbs..
Other projects are rendering fine.
Would be very grateful for some advice.
Edit: Now realised it's happening to a substantial fraction of my projects. I am being very careful to select the right render settings

Sminty
Please confirm
Premiere Elements 11
a. Export as
Publish+Share
Computer
AVCHD
with presets = MP4 H.264 1920 x 1080p30
and, under the Advanced Button/Video Tab of the preset, what are your setting for Maximum Bitrate to go along with the 10.5 Mbps Target Bitrate (the units there are Mbps or Mb/second which is megabits per second).
b. I believe that each encode needs to be looked at separately.
One example...Original AVCHD.mov file, 1920 x 1080p29.97, 69.9 MB, 12.579 seconds, and Bitrate Overall 46.6 Mbps and Bitrate 45 Mbps.
I decided that i would try for an AVCHD.mp4 export whose properties read out would include bitrate 10.5 Mbps.
I selected Publish+Share/Computer/AVCHD with Presets = MP4 H.264 1920 x 1080p30, and, in the Advanced Settings set Bitrate as VBR 2 Pass
Target 10.5 Mbps and Maximum 15 Mbps.
The result was an AVCHD.mp4 1920 x 1080p30 file with a Bitrate Overall 10.8 and Bitrate 10.6 Mbps.
Second example..Original AVCHD.mov file from another camera, 1920 x 1080p30, 24.0 MB, 14.14 seconds, and Bitrate Overall 14.4 Mbps and Bitrate 12.2.
I selected Publish+Share/Computer/AVCHD with Presets = MP4 H.264 1920 x 1080p30, and, in the Advanced Settings set Bitrate as VBR 2 Pass
Target 5 Mbps and Maximum 10 Mbps.
The result was an AVCHD.mp4 1920 x 1080p30 with a Bitrate Overall 5.17 Mbps and Bitrate 5.006.
Please review and consider.
Thank you.
ATR

Problem with Adobe Photoshop Elements 12 & Adobe Premiere Elements 12

I have purchased the Adobe Photoshop Elements 12 & Adobe Premiere Elements 12 set, I followed instructions for download and installations, I still can not access them. Please, please help. Please fix the problem.
Thanks!

Ok, so what exactly have you tried which is not working?
What steps have you taken?
What do you see happening on the screen?

Another crash problem with Adobe Premiere Elements 4

another crash question! burned a dvd of project, saw something i needed to change as i watched the dvd, tried to get back into project, but crashed time and time again. have tried any and all suggestions in the forum for other crash problems, but cannot fix. can anyone help? below is error message and my equipment. using Windows Vista. I want to go back to Windows XP, never had a problem. thanks to anyone who has an idea.
Problem event name:                   APPCRASH
Application name:                       Adobe Premiere Elements.exe
Application version:                     4.0.0.0
DEll XPS 420
Intel (R) core (TM)2
Quad CPU Q9450 @ 2.66GHz
4.0 GB
32 bit
Driver software: ACPIx86 based PC
Adapter ATI Radeon HD 3650

I'm not sure what's up at this point, if doing a Save As and deleting your render files doesn't fix your glitch (and assuming you've got adequate, freshly defragmented room on your drives for the program to work).
You can also try working through Adobe's troubleshooting steps:
http://kb2.adobe.com/cps/514/cpsid_51427.html
Renaming the presets folder can help. (The program will automatically make a new one when you next launch it):
Windows XP:
Documents and Settings/[username]/Application Data/ Adobe/Premiere Elements/8.0/MediaIO/Presets/OTHERS
Documents and Settings/[username]/Application Data/ Adobe/Premiere Elements/8.0/Settings/Custom
    Windows Vista:
Users/[Username]/AppData/Roaming/Adobe/Premiere Elements/8.0/SC/Presets

Adobe Premiere Elements 4 - Rendering Problem

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