Adobe Premiere Elements 8 Can't finish installing Air Runtime Process, and Can't open New Project!

Hey guys,
I'm having some major issues installing PE8. I can open the installer screen fine, and it installs fine until it gets to installing the Air Runtime Process. I have left it downloading that one process for about 5 hours, and i'm not exaggerating. Finnally, I get too mad waiting for it to finish that I exit out of the installation process. Even though the installation was never fully finished, for some reason I do have a Desktop icon for PE8. I click on that and it opens the splash screen with the buttons "New project", "Open Project", and "Organize". When I try to open "New Project" it begins loading the files that it needs to to open it. When it gets to loading the Windows Media file, it freezes and then crashes.
I have uninstalled the PE8 and reinstalled it about 5 times now. I have also used the Windows Cleanup program to clean these corrupted files out of my system before reinstalling. I have called in twice now to the technical support and they haven't helped me one ounce. Any answers would be appreciated! Thanks
Thanks Again,
Spencer
Here is the Crash Data:
<?xml version="1.0"?>
<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">
<time year="2009" month="11" day="20" hour="22" minute="57" second="2"/>
<user guid="f32bcbfe-242d-4051-8b96-487956b2e7bc"/>
<system platform="windows" osversion="5.1.2600 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="893" machine="AMD Athlon(tm) 64 X2 Dual-Core Processor TK-55" model="x86 Family 15 Model 104 Stepping 1" cpuCount="2" cpuFreq="1800 MHz" busFreq="" locale="English (United States)"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x01a29f27">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x01a29f27" symbolname="UIF::MenuUtils::RenameMenuItemCommand"/>
</thread>
</backtrace>
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<register name="EBX" value="0x000000fa"/>
<register name="ECX" value="0x50010001"/>
<register name="EDX" value="0x0012ddc0"/>
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<register name="EDI" value="0x0012df24"/>
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</crash>
<reproSteps>
</reproSteps>
</crashreport>

Hello,
I have the exact same problem as you with PE8 and Win7 (x64), and a reboot also helped me. But the problem came back the next time I tried to open PE. Have you expreienced the same? It cant be that we have to reboot every time we want to use PE?
Best regards
Øystein Morvik
Norway

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Will,
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Cannot install adobe Premiere elements 9 disc

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I have windows 7 on my computer.
I have installed disc 1 (adobe photoshop elements 9). My computer said it installed sucessfully.
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Problem with Adobe Premiere Elements 10 : error DW046

Dear community members,
I have bought Adobe Premiere Elements 10 and installed it from the DVDs on my MAC OSX10.5.8 on december 27, 2013
When creating a new project , I get the following message :
following a serious error, Premiere Elements 10 must stop
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I have also got the following error message :
DW046 : following conflicting process were running, block : dynamiclinkmanager
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I have tried to deinstall and reinstall Premiere 10 : this is impossible since I am required to deactivate dynamiclinkmanager that I cannot find.
Notice that Adobe AIR is unable to find a solution whilst it recognizes there is a problem.
Thanks you for your help

AT Romano,
The various links you have provided were very helpful. I could kill the dynamiclinkmanager.
It seems that it is now working.
Thank you, your reply was very quick and your advices very good
Kitaguchi38
Date: Wed, 1 Jan 2014 19:39:00 -0800
From: [email protected]
To: [email protected]
Subject: problem with Adobe Premiere Elements 10 : error DW046
    Re: problem with Adobe Premiere Elements 10 : error DW046
    created by A.T. Romano in Premiere Elements - View the full discussion
kitaguchi38
When you get the message
it seems that Premiere Elements has closed in an unexpected way during the last session. Do you want to open the previous project?
Do you go to the last AutoSave to open that or do you go to the save location of the project file (project.prel) to open that file?
Are you getting message to close the dynamiclinkmanager so that you can move forward?
If so, please check out dynamiclinkmanager location in the following link
http://helpx.adobe.com/photoshop-elements/kb/preference-file-locations -photoshop-elements.html
Have you seen this Photoshop Elements Forum thread with the same DW046?
http://support.muse.adobe.com/message/4771879
More later.
ATR
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Adobe Photoshop Elements 12 & Adobe Premiere Elements 12

I just purchased Adobe Photoshop Elements 12 & Adobe Premiere Elements 12. I was able to download and open Photoshop Elements 12 but the Premiere Elements 12 is not downloading. Each has a separate serial # and I assume they are two separate softwares, or are they one software that downloads under the name Adobe Photoshop 12 and runs jointly?
Beau123

Beau123
Photoshop Elements 12 and Premiere Elements 12 are standalone products. Typically after you download one, you designate the next and do that download.
Since you have purchased serial numbers for each of the products and you have been able to obtain only 1/2 your purchase, best contact Adobe via its Adobe Chat to correct the situation.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up
Click on the above link and, when it opens, click on "I still need help" to get Adobe Chat pop up.
I think that the "Downloading, installing, and setting up" category looks like a good choice. There is also another category that might be useful named "Orders, Refunds, Exchanges". But start with "Downloading, installing, and setting up" and let us see what that Adobe Chat group has to contribute and if it can correct the matter.
Please let us know the outcome.
Thanks.
ATR

Adobe Premiere Elements 12 start up problem.

I just purchased and installed Adobe Premiere Elements 12. I have a new pc with windows 8.1. Premiere required that I run the program as an administrator (???). So I ran it as administrator and it starts up, but then immediately closes itself.

mattjay84
Thanks for the update on the issue details.
Bottom line: I am suspecting an Open With directive problem.
Details.....
Please excuse the questions, but I do not want to take anything for granted
Checking the Creation of a New Project
a. If you double click the desktop icon of Premiere Elements 12.1, does the program open to the Welcome Screen?
In the Welcome Screen can you then select Video Editor followed by New Project to open a new project?
b. Can you open the program and a new project by double clicking on the Adobe Premiere Elements 12.exe or Adobe Premiere Elements.exe found
Local Disk C
Program Files
Adobe
12
and in the 12 Folder are these two files. The Adobe Premiere Elements 12.exe should open to the Welcome Screen and the Adobe Premiere Elements.exe opens bypassing the Welcome Screen.
Checking the Opening of a Saved/Closed Project
Now for your workaround...You right click a video file on the hard drive and select Open With and have the opportunity to select specifically Premiere Elements 12. It works. You have a new project, edited, and you save/close it. But, it is the re-opening of that saved/closed project.prel file that I suspect as being at the core of the problem.
so I double clicked the project file I had been working on and it said 'The project is not compatible with current version of Premiere Elements' (even though I had only just saved it from that version).
Where is this project.prel file that you are double clicking to re-open your saved/closed project? And, how do you get to it? What is its hard drive save location - Libraries/Documents/Adobe/Premiere Elements/12.0? If so, what happens if you right click the project prel there and select Open With, followed by Premiere Elements 12?
Please review and consider.
Looking forward to your follow up.
Thanks.
ATR

Adobe Premiere Elements Won't Start A New Project?

When I open up Premiere Elements and try to start a new project, all it shows is a black and purple line, then it just stops. I have already tried updating QuickTime, Windows 7, Nvidia Drivers, and Uninstalling and then Reinstalling Premiere elements. I am running it on a PC that has an AMD FX(tm)-6300 Six Core Proccessor, 8 GB of RAM, a Nvidia G-Force GTX 650, and i installed the program on a secondary hard drive with 761 GB of free space.

xXFIRE
What is this "secondary hard drive" on which you originally installed Premiere Elements 12? Internal or external and how formatted NTSC or FAT32?
I do not see where anyone has asked about "Scratch Disks" as they relate to your issues?
Please refer to Edit Menu/Preferences/Scratch Disks...
a. Where are the scratch disks directed and how much free hard drive space is at that location?
b. Do you have all the scratch disks categories directed to the same place? If not, do so and make sure there is lots of free hard drive space where you are pointing them to.
Please look for pile ups of preview files in the Adobe Premiere Elements Preview Files Folder and pile ups of conformed audio in the Media Cache Folder. Both these folders by default are in Documents/Adobe/Premiere Elements/12.0.
Please go to Edit Menu/Preferences/Media and hit the Clean button in the Media Cache Database in that area.
As for the matter of where Premiere Elements program should be installed. Interesting question and some interesting answers. Back in a 2010 thread here on this type of subject, Akshat B (Adobe Staff) wrote
Yes you can install Premiere Elements on any other drive. For that you need to follow these steps:
1. Uninstall current copy of Premiere Elements.
2. Start the installer of Premiere ELements.
3. Choose a location on d:\ drive after choosing the default TV format.
Please keep in mind, even if you select d: drive as the install location some amount of data will get copied to C: drive.
-Akshat
http://forums.adobe.com/message/3284673
Is your Local Disc C, a SSD drive? Why is there so little free space on your Local Disc C?
More later.
Looking forward to your follow up?
ATR

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements..(2)

Hi,
I have the exact same problem as described here but the solution proposed here didn't work:
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.".
I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
Any suggestions? I'm using Premiere Elements 9 and Windows 7, 64 bits. It was working before. It started after I had to reformat my harddrive and reinstall everything.
Thanks,

...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
[YH] Yes I did but it didn't work.
1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
[YH] Done but didn't work. I just ran the CCleaner free version. I'm not sure if it's enough.
2. Do you have the 9.0.1 Update installed.
[YH] Done but didn't work.
Do you have the latest version of QuickTime installed on your computer
[YH] I didn't have QuickTime installed. It is now but didn't do any difference. I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
[YH] Yes
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
[YH] I'm assuming yes because it was working before.
5. Does the problem exist with and without the antivirus program disabled?
[YH] I haven't tried yet but see item number 6 below.
6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
[YH] I don't see any FLEXnet. I don't remember installing this on any computer. I googled it but I'm not sure I understand what and from where to install it. I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
As described in the link below, rename the SLCache Folder and the SLStore Folder.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
[YH] Haven't tried it yet.

Zoom and Pan for Adobe Premiere Elements 12?

I have Adobe Premiere Elements 12. I would like to zoom and pan into a video, but without that slow zoom in/out effect. Basically, I want it like a quick cut close up then back to the original size. I've been trying but nothing seems to work. There's that slow zoom in/out every time I try to get a quick cut in and a quick cut out. Does anyone have any ideas to get this? Thanks

nbovell94
Please check into the details of the Premiere Elements 12 Pan and Zoom Tool. I think that you may be overlooking your opportunities for what you want with that tool, namely, the "Hold" set and the "Pan Time" set and combination there of.
Please see
Adobe Premiere Elements 11 * Pan and zoom to create video-like effect
Please review and consider and then we can discuss this further if necessary.
Thanks.
ATR

Adobe Premiere Elements 8 Can't finish installing Air Runtime Process, and Can't open New Project!

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