Adobe Premiere Elements 8 Plus (Windows,English) Elements Plus 20GB (Annually) (Other,English)

I purchased the above mentioned products 9/26/2009. I am unable to use projects because I get an error message stating I need to purchase Premiere Elements before I can use it. I HAVE purchased it. Then, I get an error message stating that "a reduced set of content (instant movie themes, title and menu templates, etc) has been installed. To install the full content set, please insert your Content DVD and run Setup.exe. If you do not have a Content DVD please visit http://www.adobe.com/go/pre_additional_downloads to download the content installer. My situation is the latter - I don't have a content DVD and when I go to the additional downloads site content installer can't be found.
Can someone help me? I have contacted support and my questions have never been answered.
Thanks. ML

Marilyn,
My suspicion is that perhaps you had downloaded the trial and then later purchased either from the Adobe store or a retail store: in other words you did not purchase from within the trial. Or maybe you purchased a download from the Adobe store but did not enter the serial number in to Premiere Elements. Now it does seem like Adobe customer service should have been able to explain what you need to do : however since that approach was not successful ...
In order to get the best assistance from these forums and to address a question specific to Premiere Elements (like its additional content) I suggest that you post on the forum dedicated to Premiere Elements at
http://forums.adobe.com/community/premiere/premiere_elements

Similar Messages

I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program not installed or can be damaged".

I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program is not installed or can be damaged". Then aborts the installation.
It`s right, the program is not istalld, it is what i`m trying to do. And there is no problem whit the DVD. Any suggestions?

"Error 1303: Installer has insufficient privileges" or "Error 1304: Error writing to file" | Install | CS3, CS4, CS5 pro…
this link FIXED MY PROBLEM! i did the steps to the programdata\adobe folder and it installed FINE!

Adobe Premiere Elements 12 downloaded and bought on windows computer, transferable to a mac?

I'm about to buy Adobe Premiere Elements 12 on my windows computer.
Can I transfer the licens for this, and other Adobe products, to a new mac computer? Or are the licenses valid on all platforms?
What do I have to do to prepare before? I've read/heard about License Inactivation on the windows installed applications, before installing on the new computer - is that all?
//Johan

When you purchase Elements programs they are valid for either platform though you cannot install the PC version on a Mac, and vice versa. But you do get access to both versions for the same license. Most applications sold by Adobe are not provided for both platforms with the same license however.
You are allowed to have activated installations on two machines. You can install on as many as you like but cannot activate more than two of the installations. You can deactivate if you need to to activate somewhere else.

Is Adobe Premiere Elements 10 compatible with Windows 8? Or maybe it will have problems?

Is Adobe Premiere Elements 10 compatible with Windows 8? Or maybe it will have problems?

Riccardo Pesare
I have Premiere Elements 10 on Windows 8.1 64 bit, and it runs well there.
But, I must disagree with SG when he writes
It will likely run. But it will not be able to take advantage of Windows 8's advanced architecture (including the 64-bit operating system and ability to access more than 4 gigs of RAM).
You can prove to yourself that Premiere Elements 10 is a 64 bit application running on Windows 8 64 bit. To do this use the Process Explorer Sysinternals and add a Image Type Column readout. When you do this for Premiere Elements 10, 11, or 12 on Windows 7, 8, or 8.1 64 bit, the readout tells you that you are working with a 64 bit version.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
And, as a 64 bit application, Premiere Elements 10, 11, or 12 Windows should be able to take full advantage of the 64 bit system when Windows 7, 8, or 8.1 64 bit.
I suspect SG is thinking Mac not Windows in his comment. It is my recollection that Premiere Elements 10 Mac is still a 32 bit application on 64 bit system. And, you are using Windows, not Mac.
We will watch for his clarification on this point or for support for what he posted as is.
ATR

Editing iMovie files with Adobe Premiere Elements for Windows

Hi,
My 12 year old asked for Final Cut Pro for Christmas to edit movies he takes on his iPod touch and iPad. However, he has a Windows-based desktop. As I understand it, Final Cut Pro is not a Windows-based program. I thought we could get him Adobe Premiere Elements for Windows, but will he be able to manipulate his iMovie files easily? I have no idea what format the iMovie files are. Will he be able to download them to his Windows desktop, edit his movie, and then upload back to his Apple devices? Thanks!

clue
Bottom line: Making distinction between video editor project files and formats of exports.
Details...
The iPod touch and iPad typically offer video files H.264.mov or H.264.mp4 formats. This is not a Mac versus Windows matter because we are talking exports (.mov and .mp4) not project files from a video editing project.
He should be able to take his iPod or iPad device videos and edit them in Premiere Elements. And, then he should be able to return them to his device(s).
But, many of these devices record video with a variable frame rate (depending on the lighting conditions to a great extent). Premiere Elements (any version) can have problems with such video to the extend (a) out of sync audio (b) cannot import file at all. I have a iPod Touch 4th Generation and have no Premiere Elements importing/editing/exporting problems with my 1280 x 720 @ 30 progressive frames per second (H.264.mov) video from that iPod.
Below is an excerpt of Premiere Elements 13 exports that might be of interest...
Android Phones and Tablets (NEW)
There are 7 presets in this new Android Phones and Tablets category. Each has Advanced Button and Share Work Area Bar Only opportunities. The names of the 7 Android Phones and Tablets presets are
MP4 - 1080p 25
MP4 - 1080p 29.97
Android Tablet - 1280 x 800 25
Android Tablet - 1280 x 800 29.97
MP4 - 720p 23.976
MP4 - 720p 25
MP4 - 720p 29.97
Apple iPod, iPad, iPhone
In going from 12 to 13, there are now 8 presets instead of 16 for the Apple iPod, iPad, iPhone category. Each preset has Advanced Button and Share Work Area Only opportunities. The names of the 5 presets are
Apple TV, iPad, iPhone4 - 720p25
Apple TV, iPad, iPhone4 - 720p29.97
Apple TV, iPad, iPhone4 - 1080p25
Apple TV, iPad, iPhone4 - 1080p29.97
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 23.976 NEW
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 25 NEW
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 29.97 NEW
Removed preset names are
Apple iPhone, Apple iPod Widescreen Low Quality
Apple iPhone, Apple iPod Widescreen Medium Quality
Apple iPhone, Apple iPod Widescreen High Quality
Apple iPhone, Apple iPod Standard Low Quality
Apple iPhone, Apple iPod Standard Medium Quality
Apple iPhone, Apple iPod Standard High Quality
Apple iPad Widescreen Low Quality
Apple iPad Widescreen Medium Quality
Apple iPad Widescreen High Quality
Apple iPad Standard Low Quality
Apple iPad Standard Medium Quality
Apple iPad Standard High Quality
The ideal way would be to look at the tryout of Premiere Elements 13 before purchase. If not possible, then, if purchased from Adobe direct, there
should be an opportunity for money back within 30 days of purchased. If purchased from an authorized reseller, then the refund/return would be according to the policy of the retailer.
Please let us know if you are OK with the above information. If you need more information, please do not hesitate to ask. If clarification on anything that I have written is needed, please let me know.
Thank you.
ATR

Help with Adobe Premiere Elements window appearing!

I've owned Adobe Premiere Elements 4.0 for about 5 or 6 years now. I still have the original disc and serial number. I installed it on my laptop (Sony Vaio bought in 2009. Runs on Vista), and when I open the program up and click on "files and folders" and double click on a video, I keep getting a pop-up saying "Adobe Premiere Elements is not working." And then the program closes. It frustrates me. I can't afford a new update. Anyway this can be fixed? It never did this to me on my old laptop which I do not have anymore. Thank you for your time.

blaqk
Before you focus on the Premiere Elements 4 itself, let us look at the computer environment and the properties of the video that you are importing into the project.
1. Given you have Premiere Elements 4. Is it installed on Windows Vista 32 or 64 bit?
2. What are the properties of this video that you are importing into the new project and what have you set as the project preset to match the properties of that source media?...I am looking for video and audio compression, frame size, frame rate, interlaced or progressive, file extension, pixel aspect ratio, duration. If you were to import a few jpg photos into a new project would that shut down the project/program as well?
3. Do you have the latest verision of QuickTime installed on your computer with Premiere Elements 4? Do you have the program set for Run As Administrator and set to run from a User Account with Administrative Privileges?
4. Is your video card driver version up to date according to the web site of the manufacturer of the video card?
5. Is your computer optimized with a program such as ccleaner (regular cleaner and registry cleaner)?
http://www.piriform.com/ccleaner
6. Please describe your computer resources?
Let us start here and then we can decide what next based on your details.
Thanks.
ATR

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR

I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" -- [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]

I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" --> [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]. I have found different solution on how to fix it, but it's still hard to find where to change "," to ".". When I try to change my .prel file to a .xml it all shows symbols, letters and numbers, not only numbers like a have seen others. I have a LLOOONNNGGG movie to fix. Can anyone help?

Hoerup
Thanks for the update. Sorry that the news was not better.
There are several cases of keyframe error 142 being reporting, some for version 12 and some for version 13.
In your case, we may be able to get some help from Adobe via its Adobe Chat since you have purchased, registered, latest version
Premiere Elements.13. Let us see what Adobe Chat can do for us. Please click on the following link
Contact Customer Care
Premiere Elements
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the link does not hold its set, then you will need to navigate to Chat Panel using the above links.
As of a moment ago, the Chat Panel was seen to be active. The titles are not ideal, but they do lead
to an active Chat Panel. I am hoping that the representative whom you reach can answer your question more
fully or transfer you to an Adobe group which can.
We will be watching for further developments.
Best wishes
ATR

Adobe Premiere Elements 4 Crash - Windows Vista

After approximately 14 to 16 seconds of viewing any .mod video file recorded from my JVC Everio camcorder a Windows error message appears and Adobe Premiere Elements 4 immediately crashes. Is there a patch or fix for such a problem? I have checked that my computer system meets the system requirements and I am unsure what else to do other than returning the software?
Error message in full reads:
"Adobe Premiere Elements.exe has stopped working. A problem causeed the program to stop working correctly. Windows will closs the program and notify you if a solution is available"
My new HP Pavillion (m8075a) computer system includes:
Intel Pentium D CPU 3.2GHz
3070 MB (RAM)
210 GB Free Space C:Drive
Windows Vista O/S 32-bit
RealTek HD Audio
NVIDIA GeForce 7500 Le
Samsung Monitor SyncMaster 226BW(Digital)
Any assistance would be appreciated.
Regards,
Kim

My objective is to handle MOD files from a JVC Everio Hard Drive Camcorder with Adobe Premiere Elements 4.0 (PE4) as PE4 crashes after a little while when using MOD or MPG files.
Sorry Steve but I dont want to use the software that came with the JVC Everio camcorder. I bought PE4 (in euros ...) to use it. By the way MOV files used by QuickTime have nothing to do with MOD files from JVC Everio camcorder! Yes I know, it's confusing.
After some months of useless forums, reading, hardworking and frustration, I finally found a solution to the problem!! PE5 works quite well and no crashes have occurred so far....
Here it is. It's not straightforward as you have to use two different free programs but the method is simple to follow.
1. Transfer MOD video files from the JVC Everio camcorder to the PC.
2. Convert MOD files into MPEG2 files with the help of a freeware program (I used Converio)
3. Convert MPG files into DV-AVI files using Free Video Converter.
This free program is very simple to use and DV-avi files output is compatible with PE4 which is not the case with some other conversion programs.
As DV-AVI files are not compressed, they are more easily handled by video programs.
I havent been able to directly transform JVC MOD files into files fully compatible with PE4. If someone knows how to do this, please tell me.
In conclusion, I feel it is unacceptable that neither JVC nor Adobe offer the compatibility of their products. The information provided by these reputable companies is deceitful for unaware users and sometimes wrong.

I downloaded Adobe Premiere Elements to my iMac but got only one choice, for windows. How do I get it for my iMac?

I downloaded Adobe Premiere Elements to my iMac but got only one choice, for windows. How do I get a download choice for my iMac?

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Problème adobe premiere elements 12 - windows 8.1

Hello,
I already say that the pc that I have was installed by an electronics;
Intel core i5
Mother board B85M-G I'm in windows 8.1
There is a recent one month.
Problem with adobe: I entered photoshop and adobe premiere elements 12 at the same time,
Photoshop works I have 2 projects in the first adobe elements all work, I view a project
OK the evening the next day as possible to get into the software, adobe tries to open a window and immediately opens "a problem caused the program has stopped working correctly, windows will close the program.
I uninstalled adobe and returned again without positive result.

What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

I had to reload windows and I have lost my Adobe Photoshop Elements 12 & Adobe Premiere Elements, I have the original online PO can I still download fthis software from Adobe and how?

I had to reload windows and I have lost my Adobe Photoshop Elements 12 & Adobe Premiere Elements, I have the original online PO can I still download fthis software from Adobe and how?

stepheng
Do you have the purchased serial number? What computer operating system?
If you purchased from Adobe direct, you can get download installation files from "My Orders" at the Adobe web site under your Adobe ID and Password (http://www.adobe.com).
Alternatively, you can use the following Adobe document with links to the downloads....
Other downloads
Also, from the following web site as a tryout into which you insert your purchased serial number during installation
Adobe Photoshop Elements 12 Direct Download Links, Premiere too | ProDesignTools
To avoid Access Denied message, follow carefully the web site's "Note: Very Important Instructions".
Just in case note...make sure installation files are for your computer operating system 32 vs 64 bit. Two files (.exe and .7z)
Any questions or need clarification, please do not hesitate to ask.
Please let us know the outcome as your schedule permits.
Thank you.
ATR

I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adode customer services aren't interested.

I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adobe customer services aren't interested, neither are Ebuyer.com.
Where do I go next? Credit card company to ask for a refund?

57dibbs
Has you contacted the seller through its Customer Service?
If that is the case and Customer Service has no idea of what you were given as a Product Key and how to use it, have you considered asking
your question in the seller's forum (PC software section)?
But, I have another idea for you to try first....are you involved in a student teacher purchase with prepaid card? If so, please click on the following link
http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html#card-sub mit-product-code
and go to the section on "I received a prepaid card, and I need help". In that section go to "2" which is for
"Submitting my product code and proof of eligibility to Adobe". You will notice there is a link to click on that
is related to country. Make the appropriate choice and see if that solves the problem. You should see
Visit the page listed on the back of your prepaid card to submit your code and proof.
For customers inside North America, www.adobe.com/go/edu-validate
For customers outside North America, submit through your region's customer portal below:
Europe, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea
Verification can take anywhere from 2 to 30 days to validate.
If the above does not apply to you, then I would explore the seller forum for answers if you cannot get them from Adobe Chat or the seller's
Customer Service. Getting your money back from the seller should be tried as soon as possible if you find no solution.
Thank you.
ATR

I cannot connect to an update for windows for adobe premiere elements 9 ar to change my sign-in. it gives me an error message 400 saying photo shop is unavailable. this makes the second day.

I cannot connect to an update for windows for adobe premiere elements 9 ar to change my sign-in. it gives me an error message 400 saying photo shop is unavailable. this makes the second day.

This is a user to user forum, not Adobe support
Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
-http://helpx.adobe.com/contact.html?step=PRE

Im trying to install Adobe Premiere Elements on Window 8. The Windows Installer is not working.. some window pops up with an error message and it does not install

I get the following window pop up after trying to install Adobe Premiere Elements. After it prompts me to select the language i get this:

I think I figued it out... But why installations instructions didn't come up when I inserted the disk was very annoying. And because they didn't, Adobe should post th installations instructions somewhere on their support site. Not here now, which is also annoying.

Adobe Premiere Elements 8 Plus (Windows,English) Elements Plus 20GB (Annually) (Other,English)

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