Adobe Premiere elements 8 won't start new project; crash reports

I just bought Premiere elements 8 and downloaded it, twice, because every time i try to start a new project a crash report comes up and the program closes. Can anyone tell me how to fix this?
Thanks!

Hi Alondra,
there is a separate forum for Premiere Elements at
http://forums.adobe.com/community/premiere/premiere_elements
I suggest that you look over there. They have a Premiere Elements FAQs section posted over on the right hand side of the thread listing. So I suggest that you look at those FAQs and if you don't find your answer there, then post in the main section of the Premiere Elements forum.
Also if your computer has a Nvidia video card there is a banner at the top of the forum with specific info.
Good luck.

Similar Messages

Adobe Premiere Elements Won't Start A New Project?

When I open up Premiere Elements and try to start a new project, all it shows is a black and purple line, then it just stops. I have already tried updating QuickTime, Windows 7, Nvidia Drivers, and Uninstalling and then Reinstalling Premiere elements. I am running it on a PC that has an AMD FX(tm)-6300 Six Core Proccessor, 8 GB of RAM, a Nvidia G-Force GTX 650, and i installed the program on a secondary hard drive with 761 GB of free space.

xXFIRE
What is this "secondary hard drive" on which you originally installed Premiere Elements 12? Internal or external and how formatted NTSC or FAT32?
I do not see where anyone has asked about "Scratch Disks" as they relate to your issues?
Please refer to Edit Menu/Preferences/Scratch Disks...
a. Where are the scratch disks directed and how much free hard drive space is at that location?
b. Do you have all the scratch disks categories directed to the same place? If not, do so and make sure there is lots of free hard drive space where you are pointing them to.
Please look for pile ups of preview files in the Adobe Premiere Elements Preview Files Folder and pile ups of conformed audio in the Media Cache Folder. Both these folders by default are in Documents/Adobe/Premiere Elements/12.0.
Please go to Edit Menu/Preferences/Media and hit the Clean button in the Media Cache Database in that area.
As for the matter of where Premiere Elements program should be installed. Interesting question and some interesting answers. Back in a 2010 thread here on this type of subject, Akshat B (Adobe Staff) wrote
Yes you can install Premiere Elements on any other drive. For that you need to follow these steps:
1. Uninstall current copy of Premiere Elements.
2. Start the installer of Premiere ELements.
3. Choose a location on d:\ drive after choosing the default TV format.
Please keep in mind, even if you select d: drive as the install location some amount of data will get copied to C: drive.
-Akshat
http://forums.adobe.com/message/3284673
Is your Local Disc C, a SSD drive? Why is there so little free space on your Local Disc C?
More later.
Looking forward to your follow up?
ATR

I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program not installed or can be damaged".

I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program is not installed or can be damaged". Then aborts the installation.
It`s right, the program is not istalld, it is what i`m trying to do. And there is no problem whit the DVD. Any suggestions?

"Error 1303: Installer has insufficient privileges" or "Error 1304: Error writing to file" | Install | CS3, CS4, CS5 pro…
this link FIXED MY PROBLEM! i did the steps to the programdata\adobe folder and it installed FINE!

Adobe Premiere Elements 11 - install on new computer

I have previously purchased Adobe Premiere Elements 11 and have the serial number available. How do I install it on a new computer using the serial number?

jzd
The important question is "Is this Premiere Elements 11 Mac or Windows?" If Mac, did you purchase it as the Adobe Premiere Elements 11 Editor from the Mac App Store?
If it is Premiere Elements 11 Windows or Premiere Elements 11 Mac from Adobe, then you can download installation files at this late date from the following web site and then insert your purchased serial number during installation.
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
If you do decide to go this route, make sure that you read Note: Very Important Instructions on that web site page, otherwise you will run into an Access Denied message.
ATR

How do I update Adobe Photoshop Elements 9 and Adobe Premiere Elements 9 on a new computer?

I have previously used both Adobe Photoshop elements 9 and Adobe Premiere elements 9 on my old computer with Windows XP operating system without problems. Now I have a new computer with Windows 7 Home Premium 64bit operating system. I have installed both programs but when I try to update them I get a message saying "The update server is not responding. The server might be offline temporarily or the internet or firewall setting may be incorrect. Please try again later." I have tried numerous times with the same result. I have tried uninstalling both programs and re-installing but still get the same message. What do I have to do to be able to update these programs so I can get on and use them? The information with the programs says they both work on both Windows XP and 7.

Hi Jaclyn2,
Please follow the steps mentioned in the kb: http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html .
Regards,
Romit Sinha

Getting the message Adobe Premiere Elements could not start after silent install

I am getting the following message after running a silent command line installtion. The coomand line I am using is
setup.exe" /S /UL1033 /V"/qn COUNTRY=244 SERIALNUMBER="xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" the x64 on Windows 7 64-bit.
After manually running the set-up.exe installer located in the ElementsSTIInstaller folder, Premiere elements launchs.
What is the cause of the error after running a silent installion?
JmFrx

Hi jam62m,
Please follow the steps mentioned in kb article : http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements- 4.html
and command to install Premiere elements silently is : start/wait OEM.exe /UL%LangCode% /V“SERIALNUMBER=%Adobe volume license serial number%”
Example : C:\ Adobe Premiere Elements 10/Adobe Premiere Elements 10 - 64 Bit> start/wait OEM.exe /UL1033 /V"SERIALNUMBER=1111-1111-1111-1111-1111-1111"
Regards,
Jatin Dembla

Computer Crash when adobe Premiere Element 7.0 start

Dear all,
I'm the owner of an Adober Premiere element 7.0 sw (bundled into Sony handycam sw suite).
Unfortunatly, when launching the sw and during the loading of various module, the computer crash (meaning immediate hard reset with restart to bios...)
I'm using Windows XP SP3 on an HP M7449fr (dual core intel 3Ghz + 2GB ram + Ati radeon X1300 on PCiexpress)
i have updated all my drivers, windows XP is update to date.
I don't see what to do more, the crash is systematicall and doesn't let any trace at system level for debugging.
All help welcomed.
Thx by advance
René

For info: for user of HP product with Realtek audio componant:
i have found on HP site a driver update from 5.10.00.5211 to 5.10.005229
link here:
ftp://ftp.hp.com/pub/softlib/software7/COL14855/pv-39525-1/sp26726.exe
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-39525-1&lc=fr&dlc =fr&cc=fr&lang=fr&os=228&product=2510352
this update is announced as " Improves compatibility with Adobe Premier and Premier Elements video editing software."
Good candidate too ..
I will try this update first and if no improvement, then try the wave_warp.aex patch.
BR
René

Premiere Elements Won't Start for a Particular User

If I try to start a new project or use an existing project then I get the message "Sorry, a serious error has occurred etc" and Elements closes.
This happens only with my main working user account (Windows XP) but not any other user accounts.
I have tried all the usual tips such as deleting the temp folder and deleting the preferences file in Docs and Settings.
I have checked the preferences folder security settings and they are the same for all users.
Any thoughts on what else I can do? I will try to write the next bit in as small a text size as I can .... I am using Elements 1.0
thanks in advance
Davy

Davyxyz wrote:
I followed your suggestion regarding using Adobe Tech Support but others with similar problems report that Tech Support don't understand the problem and are likely to ask you to de-instal and re-install, defrag the disc
Have you uninstalled defragged, and reinstalled ? If not certainly worth doing. Install it from your problem users account. I suggest right-clicking the setup file and selecting 'Run as Administrator' - that's the Vista / W7 option - if I recall in XP you select 'Run as ...' and then select administrator.
PrE Hanging, or Crashing - Some Tips is a useful document that has solved many a users problems.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Adobe Premiere Elements 10 not starting up.

When ever I start up Premiere it opens up with a message that says:
Premiere Elements 10.0 has encountered an error
[..\..\Src\EMS\WSEMUtil.cpp-715]

xpcm
Thanks for the reply. We may have our answer in your Premiere Elements 10 running on a computer that uses a NVIDIA GeForce card. There is a known issue relating
to Premiere Elements 10/NVIDIA GeForce with the solution being roll back of the driver version to about May 2013. But, I have not seen it reported before in association
with the particular error message
[..\..\Src\EMS\WSEMUtil.cpp-715]
But because of the history on this matter in
the Announcement at the top of this forum
and
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
we do need to rule this factor in or out.
Go to the following site for older version NVIDIA GeForce and plug in your information to download and install the May 2013 driver version
http://www.nvidia.com/Download/Find.aspx?lang=en-us
It is the Driver GeForce 320.18 Driver........320.18.......May 23, 2013 that you want.
Are you working with SD or HD projects?
Please review and consider and then let us know the outcome. The references cited with give you a
comprehensive view of the Premiere Elements 10/NVIDIA situation.
Thank you.
ATR

Adobe Premiere Elements could not start. Please uninstall and reinstall.

Worked with support quite a bit over the past few months. I am getting the subject named error after selecting the Country after my silent install.
I was provided application.overide XMLS and using the setup.exe to install the application. It installs successfully, but does not launch.
This is on Windows XP. Not sure what else to do. We have been attempting to get this to install silently since September.
Setup.exe /S /v/qn. - is what i am running. If you reply please don't tell me to use OEM.exe, we have confirmed with Adobe Support that this does not work in my situation.

newbie9999
The answers are in the details and they are lacking in the information needed to solve this issue.
What version of Premiere Elements are you using and on what computer operating system is it running?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
Are you running the program as Run As Administrator or from a User Account with Administrative Privileges?
And, as John T. Smith has asked, is your video card driver up to date according to the web site of the manufacturer of the video card?
All basic Q&A background essentials.
Uninstall, reinstall is often suggested as part of the no start issue. You could have a bad install. Factors need to be ruled in and out. No guarantees. I would suggest the following scheme for this uninstall, reinstall...I am assuming that you have never gotten into the Premiere Elements workspace with the current (first?) install.
1. Control Panel, usual uninstall
2. Run the ccleaner (regular and registry)
3. Reinstall (with antivirus and firewalls disabled in Action Center).
What do your computer resources look like? I saw no description of them?
Let us start with the above and then plan the troubleshooting strategy based on your answers.
Thank you.
ATR

Adobe Premiere Elements 4.0-HDV 1080i-project

Do I get an improvement of a non-HDV-inputfilm if I open it as a HDV 1080i-project and finish it as an HDV 1080i-project compared with the case where I open it as a non-HDV-project?

I have recently completed 9 Export to Tape and Blu-ray Discs using Premiere Elements 4 (using the H.264 and HDV/mpeg-2 codecs) all were broadcast quality as seen on a split screen Sony 1920 x 1080 46 ". Even the non tape based Canon 5D mark II H.264 mov clips incorporated were perhaps slightly better than the Canon HDV Camcorder only because of the superior nature of the 35mm EF IS Lens used. Incidentally I use Premiere Pro to edit and go to Pro Tape but use the mt2 file generated by PP to go to blu-ray disc, it is a simpler process.there appears to be no loss of quality .

Premiere Elements won't start

Hey all:
I have Premiere Elements 3.0, which is true, I don't use it too often. But today I wanted to use it, and after the splash screen, I get the following error message:
MS Virtual C++ Runtime Library
R6025
-Pure Virtual Function Call
I suppose the answer is to re-install, but was hoping there was a better answer!
TIA,
Denton

This is most likely a problem with the MS Windows RunTime.dll. There have been several updates to that, and they are version specific, so make sure to only download and install the one for your version of Windows. IIRC, these are available on the MS site. I'll also look for some links to other RunTime problems with Adobe software, but as the fora have been redone, might not be able to find those.
Good luck,
Hunt
[Edit] Here's one, but not the one with links to MS articles, that I am looking for.
Here's another.

Adobe premiere elements 12 will not open keeps crashing

I am on a mac using osX 10.8.5 and my program will not open. It just keeps crashing. i have tried shutting down my computer several times but it will not work. The Organizer seems to to work but not the Video editor and it shuts down when i click "new project" any ideas anyone?
i'm on version 12

Hi Jacquima,
Welcome to Adobe Forums.
It seems like Premiere Elements 12 is not activated properly.
Please open the finder window and click on go and choose computer.
Navigate to the below path then
MacHD>Library>Application support>Adobe
Rename the files SLstore and Slcache to Slstore.old and Slcache.old respectively.
Launch Premiere elements 12 again it will prompt you to enter your Adobe id and password and then the serial number.
By following the above steps you will have to reactivate your Adobe products. Make sure you have no other Adobe product.
If you have any other adobe product installed make sure you have the serial number for that.
Thanks

Adobe Premiere Elements 12: Add Media Failure: The Importer Reported a Generic Error

I am trying to add a MOV file to PE 12 I and keep recieving and Add Media Failure Error stating "The Importer Reported a Generic Error". I have added other MOV files without any issue so I don't know why some MOV will work and others won't. The only common characteristic I've found is that the MOV files that won't work are files that were recorded with my SLR camera. The location of the files I've added/tried adding are on my external hard drive.

bunzondarun
Try importing a few of the problematic files from a Local Disc C location like Videos and determine if problem presists. How is the external hard drive formatted, NTFS or FAT32?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements 12? And, on what computer operating system is Premiere Elements 12 running? Are you running QuickTime and Premiere Elements 12 as Run As Administrator and/or from a User Account with Administrative Privileges?
What specifically is the video compression for the problematic files? And, what is the brand/model/settings for the camera that is recording these videos?
More later.
ATR

My lap top with Adobe Premiere Elements 8 had a hard drive crash and I cannot find the download for it?

My laptops hard drive crashed and I lost this program. I still have the serial number but cannot find the download for it.

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Adobe Premiere elements 8 won't start new project; crash reports

Similar Messages

Maybe you are looking for