Adobe Premiere Elements 9 just won't open!

I always did many projects on it and now all of the sudden it just won't open. There will be this little rectangle at the bottom saying it's loading and it never opens!! I'm so mad! Please help

You are in the Premiere PRO forum, you need http://forums.adobe.com/community/premiere_elements/content
When you go there (or if a Moderator moves this message) you need to provide a LOT more information
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page to learn the program?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Similar Messages

Adobe Premiere Elements 12 won't open

I downloaded Adobe premiere elements 12 on my hp and it keeps telling me I need to log in and register, but once I do it looks like it is loading for a few seconds and then just exits. Please help me fix this problem

TripleEinstein
What is the computer operating system for your HP computer? And, since it is a HP computer, does it use more than one video card/graphics card.
Premiere Elements has problems with that 2 card system. Please tell us the card situation as shown in Device Manager/Display Adapters.
The usual drill
1. Running computer from a User Account with Administrative Privileges and Run As Administrator applied to desktop icon?
2. Latest version of QuickTime installed on computer with Premiere Elements?
3. Did you install the program to the default, Drive C location?
4. Does the problem exist with and without antivirus and firewall(s) disabled?
Even though you cannot open the Premiere Elements Editor, can you open the Elements Organizer?
Let us start here and then decide what next.
Thank you.
ATR
Add On...You may want to look at the following
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open

Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)

I have been using Adobe Premiere Elements 9 for quite some time now. I've made several projects in the past, and now all of a sudden it says on the launcher "You've reached your storage space limit. If you'd like to back up, store, share, and access your photos online, please consider upgrading your storage plan." I ignore the notification and proceed to make a new project. After it finishes loading, the editor tab pops up, but pops up blank, and remains blank, and there's nothing I can do about it. I don't want to pay for online storage because it's too expensive and I don't have the money, and I don't know where I can delete what seems to be online files. I have tried deleting and reinstalling the software, but I still get the error message.
I haven't gotten any help at all for my problem. I payed $100 for this and I want to make use of it. This is my last hope. Someone please find a solution for me.
Bronson

Bronson,
Did you have photos stored on photoshop.com? Ever? If so, they probably have all been transferred over to Adobe Revel if you did nothing during the Adobe transitioning from photoshop.com to Adobe Revel.
Right now there is funny business going on with Elements programs with regard to the Adobe ID and Password sign ins. I still do not see an explanation for not being able to sign in, but the program works in spite of this. I have not see Adobe posting any acknowledgment of the problem or its probable involvement in the situation.
When you reported what I thought was success on your side, I asked
When you get everything together and get a chance, please let us know if it was everything in the list or one particular item in the list that was the key to success?
Never did get an answer to that question whether it was one or a combo of my suggestions that got things working at that time. So, answer to that would help especially now when we seem to get back to Premiere Elements 9.0/9.0.1 not working.
Since your report of success on August 19th how long did the success last? Until today or other?
If you have not already, have you repeated the steps that appeared to resolve the issue?
When you went back to using the "fixed" Premiere Elements 9.0/9.0.1, did you get tempted into clicking on any of the photoshop.com/Adobe Revel lures?
Please review the above and then we can decide what next.
Sorry for the setback.
ATR

Just installed Adobe Premiere Elements 10 - Crashes upon opening a new Project

I've just installed Adobe Photoshop & Premiere Elements 10 on one of our marketing user's PC, and while Photoshop works like a charm, Premiere Elements 10 crashes every time you try to create a new project. I have done a total uninstall and reinstall, but get the same results. Here is the crash report generated by Windows (7 Pro x64)
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 10.0.0.0
Application Timestamp: 4e791009
Fault Module Name: dvacore.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 4e78f08f
Exception Code: c0000005
Exception Offset: 000000000000154e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 7a8f
Additional Information 2: 7a8f433f52f6f9a5539b887f16e37397
Additional Information 3: 9ca8
Additional Information 4: 9ca8acafba7b6c4cf5e9fa78b17b0956

Thank you for trying to help, Bill.
I had read about the fingerprint problem in the forums and deactivated that before my first post.
I am reasonably proficient with CS6 web/design, but I don't have a lot of tech knowledge.
While working today, I had trouble with Acrobat X and had to uninstall/reinstall. I have done more restarts in the last 36 hours!
I uninstalled/reinstalled PrE ... in case something that I had done had helped! Organizer opens but not PrE.
I will put the EventViewer stuff at the end of the post. I didn't know there was an EventViewer until today!
It says something about PCI bus. I went to control panel, etc., devices and there were two instances of PCI bus. I asked Windows to update the driver for both and got a message that it had the most up to date driver. Also indicated they were working properly. When I sent the link at the bottom of the EventViewer info to Windows, I got a screen saying it was an unknown error.
I bought PrE on Saturday ... to replace NERO. I thought it would be more consistent with the other programs I use, but maybe I should cut my losses and go back to NERO??? What do you think?
I really do appreciate the help.
Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          14/08/2012 5:59:52 PM
Event ID:      17
Task Category: None
Level:         Warning
Keywords:
User:          LOCAL SERVICE
Computer:      MaryRose-HP
Description:
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Bus:Device:Function: 0x0:0x3:0x0
Vendor ID:Device ID: 0x8086:0xd138
Class Code: 0x30400
The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
    <EventID>17</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-14T23:59:52.830276300Z" />
    <EventRecordID>651021</EventRecordID>
    <Correlation ActivityID="{3D023B18-BA52-49EA-A02C-2DBEF2BA8D91}" />
    <Execution ProcessID="1796" ThreadID="7340" />
    <Channel>System</Channel>
    <Computer>MaryRose-HP</Computer>
    <Security UserID="S-1-5-19" />
</System>
<EventData>
    <Data Name="ErrorSource">4</Data>
    <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
    <Data Name="FRUText">
    </Data>
    <Data Name="ValidBits">0xdf</Data>
    <Data Name="PortType">4</Data>
    <Data Name="Version">0x101</Data>
    <Data Name="Command">0x10</Data>
    <Data Name="Status">0x407</Data>
    <Data Name="Bus">0x0</Data>
    <Data Name="Device">0x3</Data>
    <Data Name="Function">0x0</Data>
    <Data Name="Segment">0x0</Data>
    <Data Name="SecondaryBus">0x0</Data>
    <Data Name="Slot">0x0</Data>
    <Data Name="VendorID">0x8086</Data>
    <Data Name="DeviceID">0xd138</Data>
    <Data Name="ClassCode">0x30400</Data>
    <Data Name="DeviceSerialNumber">0x0</Data>
    <Data Name="BridgeControl">0x0</Data>
    <Data Name="BridgeStatus">0x0</Data>
    <Data Name="UncorrectableErrorStatus">0x0</Data>
    <Data Name="CorrectableErrorStatus">0x40</Data>
    <Data Name="HeaderLog">00000000000000000000000000000000</Data>
    <Data Name="Length">672</Data>
    <Data Name="RawData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ata>
</EventData>
</Event>

Adobe Premiere Elements 11 does not open

Hello,
I just bought adobe photo elements 11 and premiere 11. I already had a trial version from Photo Elements11. With the code I could activate the whole program so this succeeded.
However, I tried to install Adobe Premiere elements 11 (several times) I installed and de-installed and re-installed a couple of times but with no success. During the installation process it does go through the whole installing procedure and everything seemed ok; the icon appears on my desktop but when I try to click to open it, it doesn't open..(it's not doing anything at all, you see the mouse turning into that "swirl circle" very briefly then it stops and nothing opens)
I also tried to download the trial version and hoped with the code I could open it, but nothing happen there either.
Hope you can help me out. I also didn;t receive any error messages.
I have a Intel Core i5-2430M - 2,4 Ghz, Windows7.
thanks!
Inge

Could be the auxilairy processes failing to initialize. Perhaps the event viewer can provide some clues:
Working with your Operating System’s Tools
Could also be an issue with teh activation stuff, so try running Help --> Deactivate in PSE, then launch PRE to bring up the activation dialog....
Mylenium

Adobe premiere elements 13 can not open avi on my Mac. What can I do?

I just bought adobe premiere elements 13. I hoped that it would help to open an avi on my brand new Mac, which iMovie of course did not open. (That's why I spend the money on premiere!) I got the file from a disc, and I don't know what kind of camera took the pictures. Premiere 13 should open AVI's. What is wrong?

franks
Premiere Elements 13 Mac should be an .avi import only. But, avi is just a file extension (container/wrapper format), which wraps the video and audio compressions of the file.
Although the program might support a particular video compression and a particular file extension (container/wrapper format), it may not support the combination of a particular combination of video compression with file extension for a file.
What are the properties (video compression et al) of your video file with the file extension of .avi?
ATR

Adobe Premiere Elements 9 Won't let me sign into Youtube.

I got Adobe Premiere Elements 9 about a year ago from my brother's college and suddenly it won't let me sign into Youtube on 1 account. When I go to share>online>Youtube it takes me to a sign in and all of my logins work except 1. The password hasn't been changed and no one has been on my account but it says incorrect username and password so it won't let me sign in. I'm pretty sure this has only been happening since APE 10 came out.

I just got this email from Google. The troubleshooting steps only apply to a mail client. I'm pretty sure the unauthorised attempt, which contained the correct user naem and password, was Premiere Elements. I think Google has made me a victim of its ubiquity. As though managing passwrods were not already difficult enough.
Someone recently tried to use an application to sign in to your Google Account, [email protected] We prevented the sign-in attempt in case this was a hijacker trying to access your account. Please review the details of the sign-in attempt:
Wednesday, 20 June 2012 22:27:06 GMT
IP Address: 76.74.170.7 (adobe.com)
Location: Unknown Location
If you do not recognise this sign-in attempt, someone else might be trying to access your account. You should sign in to your account and reset your password immediately. Find out how at http://support.google.com/accounts?p=reset_pw
If this was you and you want to give this application access to your account, complete the troubleshooting steps listed at http://support.google.com/mail?p=client_login
Sincerely,
The Google Accounts Team

Adobe premiere elements 11 won't load error 6

The program no longer loads or does anything useful.

Hi,
My operating system is windows 7.
I have reinstalled Adobe Premiere Elements and done the CCleaner and now the program will open but crashes moments later.
Any help with this matter would be appreciated.
Best regards,
Juanita Pytellek
Web: advantagefeeders.com.au
Email: <mailto:[email protected]> [email protected]
Mobile: +61 (0)400 177 738
Description: Description: Description: AF signature logo
This email, including any attachments, is confidential. If you are not the intended recipient please
notify the sender immediately, and please delete it; you should not copy it or use it for any
purpose or disclose its contents to any other person.

Adobe premiere Elements 12 will not open editor

I had Adobe Premiere Elements 11 on my laptop and worked fine. Decided to upgrade to Elements 12 and did but version 12 will not open editor, says sign in, I sign in but no editor. Organizer opens and loaded my Photos and videos. I purchased full retail version for download. My laptop runs windows 8.1 and has an Intel Core i5 dual core processor and 4GB ram.

actll
Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
More later.
ATR

Premiere Elements 11 won't open offline

What is required to run Premiere Elements 11 offline? I have users with it on their laptops. The application works perfectly when on the school's network but will not even open when offline. Has anyone else run across this? OS= Win7 64bit Enterprise.

I'm now thinking that it is related to the "Documents\Adobe\Premiere Elements\11.0" folder and it containing the default locations for the ScratchDisks. (what else does the program rely on from this location?) Our schools redirect "Documents" to their network drive which is pretty standard practice in an enterprise environment. Thus no network drives when offline. District policy doesn't allow for making files available offline for these Documents folders.
With Premiere working online, going to Edit, Preferences, ScratchDisks - Captured Video, Audio, etc. setting can all be directed to a local C:\ folder but still the program will not open offline.
So the question now is; Is there a regkey, option, magic lever or way to disassociate the program from the Documents folder and have all of it's components working from the local hard drive?

Adobe premiere elements 12 will not open keeps crashing

I am on a mac using osX 10.8.5 and my program will not open. It just keeps crashing. i have tried shutting down my computer several times but it will not work. The Organizer seems to to work but not the Video editor and it shuts down when i click "new project" any ideas anyone?
i'm on version 12

Hi Jacquima,
Welcome to Adobe Forums.
It seems like Premiere Elements 12 is not activated properly.
Please open the finder window and click on go and choose computer.
Navigate to the below path then
MacHD>Library>Application support>Adobe
Rename the files SLstore and Slcache to Slstore.old and Slcache.old respectively.
Launch Premiere elements 12 again it will prompt you to enter your Adobe id and password and then the serial number.
By following the above steps you will have to reactivate your Adobe products. Make sure you have no other Adobe product.
If you have any other adobe product installed make sure you have the serial number for that.
Thanks

Premiere Elements 11 won't open

Installed Premiere Elements 11 but it won't open. Have uninstalled and reinstalled but still no luck.

First, thank you for that information.
Now, you say:
I ran the Update Driver and it said it is up to date. I installed it on another computer that is older and it works ok...still won;t open on mine
I would first go to the Intel Web site, and manually check for a more recent update. 2011 is a very long time ago. I find that the OS's driver update utility, or any driver utility, will likely be very out of date. For most programs, that does not usually matter much, but PrE really needs to interface VERY critically with that video driver.
If you have a Dell, Lenovo, HP, or other major mfgr's. computer, I would also check their Web site, as some of those companies will rewrap the video drivers for their specific version of the hardware and their specific version of the OS.
As for PrE running on one computer, but not the other, I would look closely to see if those two computers have the exact same video card, and video driver. If they do, then I would check to see if they each have the exact same Windows updates and hot-fixes applied. Even simple OS updates CAN render the video driver obsolete. That is why the major video chip companies update their drivers so very often. Intel, while making good chips, has not been nearly as good with driver support, as nVidia, or AMD/ATI. As mentioned above, the video driver is not so important for general computing (Intel's target), but programs, such as PrE, extreme games, or 3D work, require much more from the video driver - other programs will usually still run pretty well, but not programs, like PrE.
Good luck, and hope that Intel has a newer driver for you, that solves your issue.
Hunt

Premiere Elements 12 won't open a new project

I recently installed premiere elements 12. It is the first time install of any version of this software. When I open the program and click on Video Editor, then New Project ...a black and purple ribbon scrolls for about 2 minutes, then nothing. I have a Dell Inspiron One2305 running Windows 7 - 64 bit, AMD 2.8 Ghz processor. I have 4 gb of RAM and 916 gb of hard disk space. Reading through suggestions, I have tried the following without success:
1. I updated the driver for the AMD 4200 Video Driver.
2. I loaded the software as the administrator, but I unstalled, then created a new administrator account, and reinstalled under the new administrator account.
I'm not a techie by any means, but I can follow directions pretty well. Any help is appreciated.

This is my processor: AMD Athlon II X2 240e
I also loaded the latest version of Quicktime today (forgot to put that in my "what I already tried")
I just ran the Windows Update and one failed with this error: Code 800B0100 Windows Update Encountered an Unknown Error. When I click Get Help with This Error, nothing runs.
Running Disk Clean up and Defrag now.

Adobe Premiere Elements 12 Is Not Opening (Need Help ASAP)

Hello,
I tried to start up the program and it won't start. Previously, I would have the problem of my software not starting when I clicked on the icon. I found a way to get around that, but now it isn't starting at all. I tried uninstalling and reinstalling the program and nothing has changed. All I get now is a pop-up box that says that the program has stopped working. I really don't know what to do!
Computer Information:
Windows Edition : Windows Vista Home Premium 2007
Computer Type: Sony Vaio
Processor: Intel(R) Pentium(R) Dual CPU T3200 @2.00GHz
Memory (RAM): 3.00GB

taylor_peterson92
You realize that you are not using Premiere Elements 12/12.1 optimally on Windows Vista be it 32 or 64 bit. You still have a Premiere Elements 12/12.1 32 bit application which has computer resource issues when trying to get a larger project taken to completion successfully. With the 32 bit system, the maximum supported installed RAM = 4 GB, typically with 3.2 to 3.0 GB or less of that available. And, you appear to have only 3 GB RAM to start with.
It sounds like it may have worked before from what you wrote. How long ago did it work? And, what was your last activity in a project before you could no longer get the program to open. Are working with a home computer or is this computer part of a company network? In your present computer environment moving to Premiere Elements 13 is not a choice since Premiere Elements 13 does not support Windows Vista 32 or 64 bit.
You could go through the usual drill
a. Latest version of QuickTime installed on your computer with Premiere Elements 12/12.1?
b. Running program from a User Account with Administrative Privileges?
c. Video card/graphics card up to date according to web site of the manufacturer of the card?
d. Does problem exist with and without the antivirus and firewall(s) disabled?
e. Where do you have the Scratch Disks directed and how much free hard drive space is at that location?
f. Did you install the program to the default location on the Local Disk C?
What was your way of getting the program to work previously when problems developed?
Let us consider the above and then we can decide what next.
Thank you.
ATR

Adobe Photoshop Elements 10 Won't Open

I can't get the software to open. I got "400 eror" message once. Now I don't get anything. I changed my browser to :http://www.mozilla.org/products,mfirefox/ (per a suggestion from adobe that I got on line. I also tried to set up my computer to do a test toaccept cookies from another suggestion by adobe, but when I got to the site there was not test That was http:///photoshopelementsuser.com/cookietest.php. My sotware was installed 2 years ago when I got a new computer and I only looked at it once and it was OK. Now I am trying to use it and it won't open. Can anyone help me? Thanks

This is the Reader forum. You should ask in the Photoshop Elements one,
http://forums.adobe.com/community/photoshop_elements

Adobe Premiere elements 8 won't start new project; crash reports

I just bought Premiere elements 8 and downloaded it, twice, because every time i try to start a new project a crash report comes up and the program closes. Can anyone tell me how to fix this?
Thanks!

Hi Alondra,
there is a separate forum for Premiere Elements at
http://forums.adobe.com/community/premiere/premiere_elements
I suggest that you look over there. They have a Premiere Elements FAQs section posted over on the right hand side of the thread listing. So I suggest that you look at those FAQs and if you don't find your answer there, then post in the main section of the Premiere Elements forum.
Also if your computer has a Nvidia video card there is a banner at the top of the forum with specific info.
Good luck.

Adobe Premiere Elements 9 just won't open!

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