Adobe Premiere elements 9 license used up upon format
Hi there, i was provided a license and i used it in my old harddisk. When i got a new one, i didn't know i had to deactivate my license in Adobe PE9 and went ahead to format the old harddisk. I installed Adobe PE9 and now it says i have to deactive the remaining ones. I'm from Singapore and i can't seem to find any contact number to Adobe locally or at least an email. That's why i started a thread here. Please help anyone!
BlueLaser you may want to look at our contact page at http://www.adobe.com/cn/support/contact/. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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Problem with Adobe Premiere Elements 12 using Scary Halloween template
I'm having a problem with Adobe Premiere Elements 12 using Scary Halloween template under Menu Theme. My problem is the red line is default to Scenes. I would like it to default to Play. How can I do that? Is it a bug?
Side Note: Other template default to Play Movie
Thanksjeffrey caban
No bug. Just the way the .psd for the Scary Halloween template was put together.
You are going to have to get into the .psd for the Scary Halloween template and rearrange the
Layer Sets. Do you know how to do that? If not, I will give you very specific instructions on how to
do that.
You want the order of the Layer Sets to look like
That is what worked for me just now to get the disc menu Preview to open to the main
menu with the red highlight under Play.
We will be watching for your reply.
ATR -
Install Adobe Premiere Elements 10 using the setup.exe in the root folder
I am trying to make an SCCM install package for PremiereElements_10_LS15_win64. I am following the directions I found here http://helpx.adobe.com/photoshop-elements/kb/silent-install-instructions-photoshop-element s-1.html and I am using a Win7 SP1 machine with a new NT profile that does have admin rights. The error I receive is, "Install Adobe Premiere Elements 10 using the setup.exe in the root folder."
Also, when I try to use AAMEE 2.1 I am told that when I use the containing the setup.exe and the .msi that "A valid installer could not be found."Hi Chris,
First of all, you will not be able to package PSE 10 using AAMEE. It needs to be packaged only using the xml method, that you tried and got the error.
So, here is want i want you to try.
> Take a Win 7 machine with a fresh OS installation.
> Follow the above article that you have properly i.e. create the application.xml.override.
> Test the xml package by running the command mentioned under step 2 using the command prompt.
Check if that works. -
Disabling "move files when importing" with Adobe Premiere Elements
I want pictures/videos to stay in file location when importing them into Adobe Premiere Elements (I use Adobe organizer) as I also use the files in Adobe LIghtroom. The respective option cannot be disabled in the import dialogue.
idogu
Could you elaborate on what you are doing and the problems that you are running into?
What version of Premiere ELements and its Elements Organizer are you using and on what computer operating system is it running.
My problem in understanding your question involves the following thoughts.
When you import files into Premiere Elements or its Elements Organizer, the originals remain at the computer hard drive save location. The program has just thumbnails of the files, and those thumbnails need to trace back to the originals at the hard drive save location. Is the problem in a shortcoming of the Lightroom program?
We will be watching for clarification.
Thank you.
ATR -
How to fix audio of a video captured from DV output of camcorder using Adobe Premiere Elements 8?
Hello,
I purchased Adobe Premiere Elements 8 about one week ago. I installed it and everything seem to work well in my first project. I am new at editing videos but I was succesful in testing it by loading an existing video file in avi format from my computer and then doing some very basic editing (I splitted 2 scenes and added a title).
After my first succesful project (described above) I started a brand new project. Here, I want to capture a one hour video from the dv output of a video camera. So I connected the camera to the PC and then started adobe elements 8. Before starting the capture I only checked the boxes that said "capture video" and "capture audio" (the other 2 boxes that said download to timeline and autoanalyze were left unchecked). After that I started the capture process.
After the video capture was completed, a small window opened at the bottom saying that a PEAK FILE was being generated. After the peak file generation finished, I looked at the captured video. The video looked perfect. However the audio of the video was too fast. By this, I mean that the voices of the people in the movie were like they were speaking at more than twice the normal speed. Or to explain it in a different way, they sounded like the chipmunks.
So now I come to the question of this thread I started. Is there a way that I can fix the audio part of the video I captured? I will appreciate any help on this. Below I listed a few additional details in case this is needed.
Thanks,
ronel_8
PS. Here are some more details about my system:
1) Operating System: Windows XP
2) I am capturing the video on an external drive with 40 GB of available space. The external drive is connected to a PC via a USB connection.
3) Computer CPU: 2.4 GHZ
4) Computer RAM: 1.25 GB
5) Video tape is about one hour long.Hello Bill and Steve,
Your responses are very helpful. Although I was not able to fix the problem yet I do seem to think from what you both say that my system may be too slow to capture the one hour video. In any case I will copy below more details about the system as you requested:
1) Results from running Gspot:
The audio section of the Gspot window was blank. That is, no information was there. The File and Container sections say:
File Size: 12.6 GB
Note: 7.63 GB unneeded bytes at the end of the file
DV Type1 AVI
2) I did run the Gspot on another good avi file (captured to the PC with same camcorder) and says:
Codec PCM Audio
32kHz 1024 kb/s tot (2 chnls).
I suppose these are the audio settings from the camera.
3) Yes, I am capturing video from a miniDV camcorder (JVC GR-D70U).
4) I did not defragment the external drive prior to capturing the video with the audi problem. So I will give that I try and see if it solves the problem.
5) The external drive I am using is formatted to NTFS.
6) The computer is a Dell Dimension 2400, CPU: 2.4 GHZ, RAM: 1.25 GB
7) HDD Size=74GB and 11 GB of free space. But I am downloading video to external drive that has 60 GB free space.
One last piece of information that may be useful. If I open the AVI file (that I captured with Adobe Premiere Elements) with Windows Media Player, the audi sounds good. However if I open it with Adobe it has the problem I mentioned in my previous e-mail.
I'll aprreciate any further hints.
Thanks again,
ronel_8 -
Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?
haben
From looking at the specifications of your camera (SJCam 4000), we know already what video compression your camera is using. It is H.264.
A H.264.mov file should be supported by Premiere Elements 11. On what computer operating system is your Premiere Elements 11 running?
Do you have the latest version of QuickTime installed on your computer? And, are you running QuickTime and Premiere Elements 11 from a
User Account with administrative privileges? Please go to Premiere Elements 11 Publish+Share/Computer/QuickTime to confirm that you find
presets there for the QuickTime choice there.
What are the properties of these H.264.mov files - is it 1080p30 (1920 x 1080p30) or something else? Do you know if this camera is recording with a variable or
a constant frame rate?
Please review and consider and then we will decide what next.
Thank you.
ATR -
Can't see MTS files using mac os 10.9.5 and adobe premiere elements 12
I am using a MacBook Pro and OS is 10.9.5. Adobe premiere elements 12 does not recognize MTS files from my SD card. The OS does not see MTS files from the card as well...but...I have an MTS file on my desktop from before I upgraded from 10.6.8 that can be seen by both Adobe and the new OS.
HELPannejennifer
What are you using as your Add Media/ for the import of your .mts on the SD?
Not sure if the following is a viable question, but....
What happens if you transfer the .mts on the SD card to your computer desktop and then try to
import the .mts into Premiere Elements 12 with its Add Media/Files and Folder/Project Assets?
But on reflection, if your OS and Premiere Elements are both not seeing the file, this does not
present as a Premiere Elements issue, rather an issue between the .mts format and your Mac computer.
If that is a valid observation, have you gotten any input on this from Apple?
Have you looked into converting these .mts files into H.264.mov or .mp4 before use?
ATR
Add On....could you give us more information about the .mts file that you said that you have on your new
computer desktop and is being recognized by the OS and Premiere Elements 12? -
I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adobe customer services aren't interested, neither are Ebuyer.com.
Where do I go next? Credit card company to ask for a refund?57dibbs
Has you contacted the seller through its Customer Service?
If that is the case and Customer Service has no idea of what you were given as a Product Key and how to use it, have you considered asking
your question in the seller's forum (PC software section)?
But, I have another idea for you to try first....are you involved in a student teacher purchase with prepaid card? If so, please click on the following link
http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html#card-sub mit-product-code
and go to the section on "I received a prepaid card, and I need help". In that section go to "2" which is for
"Submitting my product code and proof of eligibility to Adobe". You will notice there is a link to click on that
is related to country. Make the appropriate choice and see if that solves the problem. You should see
Visit the page listed on the back of your prepaid card to submit your code and proof.
For customers inside North America, www.adobe.com/go/edu-validate
For customers outside North America, submit through your region's customer portal below:
Europe, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea
Verification can take anywhere from 2 to 30 days to validate.
If the above does not apply to you, then I would explore the seller forum for answers if you cannot get them from Adobe Chat or the seller's
Customer Service. Getting your money back from the seller should be tried as soon as possible if you find no solution.
Thank you.
ATR -
Re-creating demo using Adobe Premiere Elements 10
I am trying to use Adobe Premiere Elements 10 to re-create a software product demo. I have the audio recording file of the demo and 72 screen shots of the software. I'm trying to marry the two together to create a new video file which will basically be a re-creation of the demo.
What is the best way to align the screen shot photos to the correct audio time stamps? For example, I want to specify that shot 1 is :14 - :45 and shot 2 is :46 - 1:32 and shot 3 is 1:33 - 1:55, etc. Do you know how I can set these time stamps telling the software when and for how long it should display each screen shot photo before moving to the next one?
I have found where you can specify duration for each photo - like shot 1 is :32 duration and shot 2 is :45 duration and shot 3 is 1:45 duration and so on. The problem with this method is that if you're off by just 1 second it has a cummulative effect so 10 photos in and your audio could be out of synch with your photos by a good 8-10 seconds -- this is not good.
If anyone can let me know how to do this I'd greatly appreciat it. Thank you, MarkIn PRE you can edit down to frame level (just repeatedly zoom in). In your case I suggest you right click your still and use Time Stretch to set the exact duration you want. The format is hours: minutes: seconds; frames.
You can also stretch or shrink duration by placing the cursor at the end of your clip and click-drag.
Cheers,
Neale
Insanity is hereditary, you get it from your children -
I made a mistake. Purchased Adobe Premiere Elements 13 but selected wrong OS. Now I got the Windows-version, but I have a Mac. How do I transfer my license to the Mac version?
here's how to swap: Order product | Platform, language swap
but i think your license is dual platform. download the mac version and see if your serial number will activate. if not, at least, you'll have the 30 day trial to use while waiting for your platform swap.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I am trying to use my adobe premiere elements 12 and when I go to click on a "new project" it takes me to the sign in page. Once I type my information in and click on "sign in" a little 'thinking circle' pops up and it just keeps spinning but it never ends up doing anything. Please help me with this issue. I really need to get this project started like yesterday. Thank you.
dplum12
What computer operating system is your Premiere Elements 12 running on? Did you have the opportunity to update 12 to 12.1 Update yet using an opened project's Help Menu/Update? If not, please do so when you get the opportunity.
For now I will assume that your computer is Windows 7, 8, or 8.1 64 bit. Please try the following suggestions to overcome your Premiere Elements Sign In issue.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
and, if you get any messages about Internet connect and the computer clock, please review the following
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
Please let us know the outcome.
Thank you.
ATR -
Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numbers from the set I received?
yes, that's exactly what you should do,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
question: Trying to install Adobe Premiere elements 12. When it gets to "Installing required Shared Technologies" stage it gives errror "Setup has detected that Adobe Bridge CS5 (Bridge.exe) is currently in use. Please close all running exe(s). Nothing is running when trying to install this, have been through this process several times. Found undertroubleshooting to delete files PDAppFlex.swf and PDAppFlex-app.xml and have done that as well. Any help will be greatly appreciated
Try Error "Installation cannot continue until... Adobe Bridge is closed" | Installation | CS5
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Adobe premiere elements 10.0 uses more than 100% cpu on macbook pro lion osx 10.7.3
Hello All,
We have a macbook pro 17" 2.66Ghz Core 2 Duo, 4GB DDR3 running lion osx 10.7.3.
When trying to run a video in adobe premiere elements 10.0, the video really lags. I checked the activity monitor and the cpu usage for the elements app process goes above 100%. Sometimes even 170%.
No wonder why its struggling to render the video.
Anyone noticed this issue too?
All suggestions welcome.
regards
AnkitHello OgelThorpe,
Thank you for the suggestion. I will try that soon. My macbook meets well over the hardware requirements for that package. Also only the cpu usage is high, i have 4GB ram and only 500-700 MB of that gets used by adobe premiere.
I have have run the hardware test in a loop and it passed everytime, so i dont doubt the hardware.
regards
Ankit -
Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.
douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR
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