Adobe Premiere Elements 9 "No Disk" Error

Please help! I have used PE9 for several months. I tried to open PE9 and I get an error message in a dialog box titled: Adobe Premiere Elements.exe - No Disk. "There is no disk in the drive. Please insert a disk into drive \Device\Harddisk1\DR3."
I try clicking on cancel, Try Again, Continue, but the dialog box continues to show after hundreds of clicks. I cannot use my PE9 at all.
Here are my system details:
Adobe PE 9.0
System: HP Pavilion dv6700 Notebook PC, Intel Core 2 Duo, T9300 2.5Ghz, 3 GB, Windows Vista Home Premium SP2 32 bit, Paging file: 3369 MB windows managed on C:\
NVIDIA GeForce 8400M GS Driver Version: 8.17.12.6658, 1/7/2011,
Drives: 3ea, FUJITSU MHY2250BH, 220GB, Drive C:\ OS, programs and Windows Virtual Memory with 42GB free, Drive D:\ HP recovery partition, 12GB, 1.2 GB free,
I-O Data HDCS-U, USB drive, Drive G:\ 1TB, 336 GB free, media files, project files, output files
CD/DVD: TSSSTcorp CDDVDW TS-L632N ATA device. Drive E:\
I appreciate your help with this problem.

Removeable drives do cause problems when the program tries to find files
That is why I always copy all video files to my data drive before starting a project, so the files stay in one place
My 3 hard drives are configured as...
1 - 320Gig Boot for Win7 64bit Pro and all program installs
2 - 320Gig data for Win7 swap file and video project files
3 - 1Terabyte data for all video files... input & output files (*)
(*) for 4 drives, drive 3 all source files & drive 4 all output files
Search Microsoft to find out how to redirect your Windows swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US

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Adobe premiere elements 10 install error on mac

I have tried to install the Premiere elements 10 on mac and fails every time with the following error
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed
I have downloaded and installed the Adobe support Advisor and it reported the following ,.
Trying to select the link in the report above takes me to the following ..
http://helpx.adobe.com/creative-suite/kb/installation-error-dw050-dw020-cs5.html
Which reports an error in a Windows environment ? and advices we ignore this error. However the installation does not go any further.. it quits and does not ask for the other disks to be installed.
Its been several times I have already tried to install and in between every install a restart of my mac pro
Any help would be appreciated.
Thanks
Murali Vallath

You will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

Help uninstalling Adobe Premiere Elements 1.0 Error 1402.???

have my movie done ready to burn dvd
have had premiere elements 1.0 for 4 years
on my dell E1705 windows xp media edition 2005
computer has recently had some problem... freezes up
that was triggered in the DVD burning process
so i uninstalled and then reinstalled premiere 1.0 from the original discs
and when i went to open the program would get
a message that the registration is invalid and to uninstall the program
so when i went to uninstall the program it runs through the process
and when it gets to the part where it starts to remove registry values
i get a message window pop up that says:
Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\...\DefaultPreset.
Verify you have sufficient access to that key or contact your support personnel...
Adobe doesnt support this software anymore
as i was told by their tech people
so i downloaded a free trial version of adobe premiere elements 8.0
and it crashes when i try to open it
ive been told by adobe tech that this is because
i need to uninstall APE 1.0
duh!!!
can you say catch 22
any body got a clue ?
thank you for taking the time to read this
310 869-2454
blessings and light
dae

One thing that can be done to clean Registry values is to run a Registry cleaner, like CCleaner. I would strongly suggest that you first manually create a System Restore Point, and then take advantage of CCleaner's offer to create a Registry backup, just in case. Run it several times to clean out all vestiges of PrE 1.0.
Also, getting back to the problems with PrE 1.0 and burning, please list the full specs. on your system. It is likely that what caused the burns to fail in the earlier version will still be there, and cause problems with PrE 8 too. Pay special attention to your I/O sub-system, i.e. your HDD's, their size, speed, amount of defragmented free space, controller type and how they are allocated.
Good luck,
Hunt
PS - are you running as Administrator? You should be.
Also, when you go to install, make sure that all AV, pop-up blocking and spysweeping software is turned OFF, along with all Windows firewalls, etc.

Adobe Premiere elements 13 disk has no setup.exe file. How do I reach a human at Adobe?

I have been receiving the Adobe run around. It is impossible to reach a human about the defective disk that lacks setup.exe. Does Adobe just take money and not have any technical support at all? Adobe automated system referred me to this forum. However, I don't see how forum can supply me with a workable installation disk. I just bought product from Amazon and paid for next day delivery of disk but have disk with no setup.exe.
Is there any way to reach a human at Adobe?
Thanks.

Are you 100% sure you are putting the Windows disc in your drive, and not the Mac disc? (I think the boxed product has both)
I don't have the link handy, but I also think you may download the demo and use your serial number to activate
Serial number and activation chat support (non-CC) may help
http://helpx.adobe.com/x-productkb/global/service1.html

Adobe Premiere Elements fails to launch...

I've been unable to launch Premiere Elements because of a conflict with Quicktime 7.2. Premiere tries to launch and stops at ImporterAIFF.prm each time. I uninstalled Quicktime and now Premiere Elements launches as it should, but without Quicktime installed my iTunes and some Premiere Elements export options will not work.
The error message I recieved when launching Premiere Elements (before uninstalling Quicktime) was the following: Adobe Premiere Elements.exe- Application Error (The instruction at "0x09fc10e3" reference memory at "0x00000018". the memory could not be "read". Click on OK to terminate the program.
I would like to know if Apple is aware of this problem and is there a fix coming (or a workaround for me).
Thanks...

I am having the exactl same problem. Please post the solution should figure it out.
Astoff

No Disk Error for Adobe Premiere Elements 12

I installed Adobe Premiere Elements 12 to my PC. Everytime I load the software, I get this annoying alert saying that there is no disk located error. I can get it to go away if I click on try again a bunch of times, but I want to get rid of this problem. It should NOT be happening. SOME BODY TELL ME WHAT TO DO PLEEAASE!

Blue Mask
Please check out recent thread which sought to solve the disc error message that appears to be similar to what you are reporting
http://forums.adobe.com/message/6246049#6246049
There was no definitive answer. Still waiting for follow up to the latest line of questions in that thread.
Suggestions about this being a long time issue are a bit misleading. In versions of Premiere Elements earlier than 12, there was a SmartSound/Sonicfire Pro 5 feature which appeared to be linked to the disc error message. And, updating SmartSound/Sonicfire Pro 5 was claimed to be the cause and remedy for the disc error message.
http://forums.adobe.com/thread/1300410
However, SmartSound/Sonicfire Pro 5 is no longer a feature in Premiere Elements 12. Premiere Elements 12 does have a Music Score feature, similar in principle to SmartSound soundtracks, but the SmartSound feature is gone in version 12.
Please review that information in the link above and let us know if any of it works for you.
Thank you.
ATR

I have downloaded Adobe Photoshop digitally but when i activated adobe I keep getting this error message Adobe Premiere Elements.exe - NO DISK. There is no disk in the drive. Please insert a disk into drive/device/harddisk/dr1

I have downloaded Adobe Photoshop digitally but when I activated adobe I keep getting this error message Adobe Premiere.exe - NO DISK - There is no disk in the drive. Please insert a disk into drive/device/harddisk/DR1

It sounds like you downloaded the wrong application, namely Adobe Premiere Elements.
If you meant Adobe Photoshop Elements, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content
If you mean Photoshop proper, since you are posting in the Photoshop forum, give version details and your system specs.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....

When I start up a new project in Premiere Elements 9, the only thing that comes up is the gray screen. When I try to open any existing project, I get the following message:
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried all of the suggestions on this website and still, nothing works. Any help or suggestions would be greatly appreciated.
Thanks!

JerryK713
First question that comes to mind is "Is this a never worked before type issue or it worked before but not now type issue?"
What computer operating system is your Premiere Elements 9 running on? Do you have the Premiere Elements 9.0/9.0.1 Update installed? And, the typical drill questions, do you have the latest version of QuickTime installed and are you working from a User Account with Administrative Priviledges?
Since Premiere Elements 9.0/9.0.1 is a 32 bit application, we would revisit the question of your computer resources...processor, installed/available RAM, free hard drive space? Is your computer optimized...defragmented, video and audio card drivers up to date, pile ups preview files and conformed video and audio files cleaned out? Scratch Disks directed to save location with enough free space to receive them?
Have you checked to make sure that antivirus and firewalls are not contributing to or causing the issue?
Another thought...are you running a dual (or more) monitor setup with your current video card?
Please review and then we can decide what next.
Thanks.
ATR

Adobe Premiere 12 No Disk in Drive Error

I have just installed APE 12 on a Windows 7 PC from a DVD purchased from Amazon. The installation was successful with no error messages. When I open APE I get an error message saying "There is no disk in the drive. Please insert a disk into drive \Device\Harddisk2\DR2. I can get to the program by clicking Cancel or Continue on the error message several times. The same error occurs when I exit the program and I have to click several times to get rid of the error message. I have tried uninstalling and reinsatlling APE 12, but that did not get rid of the error. Any suggestions?

Gene
When you did the uninstall reinstall, did you go the route
If possible, in opened project, Help Menu/Sign Out. (That is 12's Deactivation step.)
Then uninstall the usual Control Panel route.
Run through of ccleaner (regular cleaner and registry cleaner parts)
http://www.piriform.com/ccleaner
That should get rid of any leftovers from incomplete uninstall or reinstalls
Then reinstall with antivirus and firewall turned Off.
You are more likely to succeed if you use the above than just delete the settings file. But, if you want to try deleting the settings file first, then
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements Folder
12.0 Folder
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole Premiere Elements Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path.
In versions earlier than 12, the answer to this type of problem target SmartSounds soundtrack feature. There is no SmartSounds feature in 12 althoug 12 does have its Music Scores and Sound Effects.
More later.
Looking forward to your results.
Thanks.
ATR

Adobe Premiere Elements 10 install disk missing

Adobe Premiere Elements 10 Win bought/register it on July 16, 2012 and now i miss disk 2(64bit install disk ) ,is there a other way of installing it
greetz
morris langeveld

if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

Adobe Premiere Elements 10 - Error 6

I've uninstalled and then reinstalled, and this is the second time it's happened. This pop-up occurs when I try and open any project or attempt to start the program. After I reinstalled the first time last night, it worked fine after opening the program only 4 or 5 times, and then it gave me the error again. I've searched everywhere and can't find an easy fix for this, or maybe I'm not looking hard enough. I don't know if it's even worth it to mess with a customer support, the thought just terrifies me...
Computer Specs:
NVIDIA NVS 5200M - version 320.86
Windows 7
Intel(R) Core (TM) i7-3720QM CPU @ 2.60 GHZ
8.00 GB RAM
64 bit OS
Any help would be much appreciated, I'm no computer wiz but I hope some of you are!

awakenwithbacon
Typically Adobe supports only the current version (which is 12)/purchased/registered. But someone reported just the other day that Adobe was supporting 11 and 12. But you have 10....
How would you class your issue "It worked before but not now" or "it never worked before"?
Typically those Exit 6 or 7 error messages are associated with installations that end with errors. I am assuming the your Error 6 is the Exit 6 Error code.
Is your NVIDIA card = NVIDIA GeForce GT 520M? If so, my first instinct would be to point you in the direction of the Premiere Elements 10 NVIDIA GeForce issue detailed with fix at the top of this forum. The fix being the roll back of the driver version to about May 2013.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies
to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of
the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere
Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
But if your details are correct, driver version 320.86, you are working with an old driver anyway. But, you might want to roll the
driver version back a few dates beyond that one to rule in or out any involvement in the Premiere Elements 10 NVIDIA GeForce issue.
If you rule out the video card driver version, we could look at deleting the Premiere Elements 10 Adobe Premiere Elements Prefs file and
the whole 10.0 Folder in which it exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
10.0
and in the 10.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 10.0 Folder
in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and
Drives active so that you can see the complete path.
Also, determine if the problem exists with or without the antivirus disabled.
Let us go through the above and determine where we stand after that. Please do not hesitate to ask for clarification on anything that I have
written. I will rewrite if necessary.
Thank you.
ATR

Adobe Premiere Elements 13, "No disk in drive E:"

Just installed Adobe Premiere Elements 13, every time I open it I get an error dialog box that states: "No disk in drive E:" If I click to retry or continue 3-4 times it goes away. Comes back every time I close. Have done full uninstall and reinstall.

can't
Thanks for the follow up.
You are right. The No Disk error issue of Premiere Elements 13 was not addressed in the 13.1 Update. Have you see the thread that
I started here on the 13.1 Update details and what has and has not been fixed (from users' perspective)?
Premiere Elements 13.1 In Depth Look
For Premiere Elements, Expert workspace Help Menu/Adobe Premiere Elements and the pop up should display the version
number at the top.
For Elements Organizer, Help Menu/About Elements Organizer.
If you go to Premiere Elements, Expert workspace Help Menu/Updates, do you get a message that the program is up to date?
Please let us know if you have questions or need clarification on this.
Thank you.
ATR

Adobe Premiere Elements 9, Error 400

Hello. I can no longer access the past projects I've created in Adobe Premiere Elements 9. I can no longer create new projects or otherwise use the program.
My adobe id login information works when logging into photoshop.com via a browser, but it does not work from the program itself. I get a message reading, "Photoshop.com services are currently unavailable. Please try again later or check your network connections. Error 400."
I have followed instructions on how to update the Inspiration Browser. This includes uninstalling the existing Inspiration Browser. However, clicking on "download the update" takes me to a standard "problem loading page" tap within Firefox. I've tried pasting the URL (eib.assyst.net/PIB/AdobePhotoshopDotcomInspirationBrowser.html) into other browsers. I've tried allowing that site and photoshop.com in general as a trusted site within IE (Firefox is my primary browser). Still doesn't work.
My web connections are fine.
Adobe informed me during an online chat that my product is "very old" and no longer supported via chat. The box the program came in says 2010.
Any ideas? I've done some Googling and was not encouraged. Thanks.

mikenw253
At this time I think that talk of photoshop.com and Adobe Revel clouds the situation.
The problem of using the Adobe ID and Password still persists for me in Premiere Elements 7, 8.0/8.0.1, 9.0/9.0.1, and 10. But, the workaround of bypassing the Welcome Screen to get to editing and exporting continues to work.
In view of all this, I suspect that you have more problems than just the sign in.
This is what I would like you to do so that, at least, you can get into the program for editing and exporting even if you cannot use the Adobe ID and Password.
1. Delete the Adobe Premiere Elements Prefs file. The path to it is:
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9 Folder
and in the 9 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 9 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see that path.
if that does nothing to help...then
2. Next, go to Administrative Tools/Services/FLEXnet Licensing Service and make sure that Startup Type = Automatic and Service Status = Started.
if that does nothing to help...then
3. If all of the above do not get you at least into the edit workspace, then do a complete and clean uninstall via the usual Control Panel way. Then run the program through ccleaner (regular and registry cleaning). Next reinstall Premiere Elements 9 and then the 9.0.1 Update.
http://www.piriform.com/ccleaner
Again I stress I am not expecting any of the above to impact the Adobe ID and Password issue which, at this time, I believe to an Adobe Server problem. But, I hoping that what I have suggested above will enable you to go about your video editing and export successfully until we can find out from Adobe what is happening on its side with those IDs and Passwords. Yours is not an isolated incident. I have the same problem with my Adobe ID and Password for versions 7, 8.0/8.0.1, 9.0/9.0.1, and 10.
If you have any questions about my latest comments, please do not hesitate to ask for clarification.
Unless the problem of the Adobe IDs and Passwords is not solved soon, I would suggest that the moderators place a notification of the situation in the forum's Announcement.
Thanks.
ATR
Add On...I do not want to distract from what needs to get done for the immediate, but, out of curiosity, did you have media stored on photoshop.com and are you eager to continue with Adobe Revel? You do not need either in order to do your Premiere Elements editing and exporting.

Adobe Premiere Elements.exe - no disk

I purchased a copy of Premiere Elements 11 in April, I installed it on my laptop and it worked fine. I just purchased a new dell desktop with windows 8, I uninstalled it on my laptop and installed it on the new desktop. When I tried to create a quick movie I recieved and error that reads "Adobe Premiere Elements.exe - no disk, There is no disk in the drive. Please insert a disk into drive D:"
I contacted Adobe Support, after everything was said and done. I was told that the dll files on my install disk were corrupt and that I needed to upgrade to a new version for the mire sum of $150.00. Has anyone else run into this ?

This error seems to be related to SmartSound. Have you ensured that Smartsound and Sonic Fire Pro are properly installed?
You can download them directly from this page. Just download the free trial of Sonic Fire and you should be all set.
http://www.smartsound.com/sonicfire/downloads/
You'll also of course want to make sure that Windows 8 is fully updated and that you have the latest version of Quicktime, per the program's requirements.

Is there a way not to have to use the disk to start or exit Adobe Premiere Elements 13. I do not want to have to carry a disk around with me all the time.

Is there a way not to have to use the disk to start or exit Adobe Premiere Elements 13. I do not want to have to carry a disk around with me all the time.

tljtommy
There is a known No Disc error using Premiere Elements 13.
The fix is to delete the OldFilm.AEX file which is found in Window 8.1 64 bit
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 13
Plug-ins
Common
NewBlue
and in the NewBlue Folder is the OldFilm.AEX file that you delete.
Adobe first posted this information in one of the threads here, and it has worked for essentially all who have
gotten the No Disc error in Premiere Elements 13.
Please let us know if this works for you also.
Thank you.
ATR

Adobe Premiere Elements 9 "No Disk" Error

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