Adobe Premiere Elements 9 Trial crash when creating/opening project

I've just installed Premiere Elements 9 Trial for testing
Installation went with no problems
When i try to create/open a project Premiere crashes with message like:
Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project.
[OK]
Im running on PC as follows:
Computer:
      Operating System                                  Microsoft Windows XP Professional
      OS Service Pack                                   Service Pack 3
      Internet Explorer                                 8.0.6001.18702
Motherboard:
      CPU Type                                          Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz,3166 MHz (7 x 452)
      Motherboard Name                                  FOXCONN G33M03
      Motherboard Chipset                               Unknown
      System Memory                                     3062 MB
      BIOS Type                                         AMI (08/07/08)
      Communication Port                                Communications Port (COM1)
      Communication Port                                Communications Port (COM2)
      Communication Port                                Printer Port (LPT1)
    Display:
      Video Adapter                                     Intel(R) G33/G31 Express Chipset Family (256 MB)
    Multimedia:
      Audio Adapter                                     Creative SB Live! Sound Card
    Storage:
      Disk Drive                                        Disk drive
      Disk Drive                                        Disk drive
      Optical Drive                                     CD-ROM Drive
    Partitions:
      C: (NTFS)                                         29996 MB (1688 MB free)
      D: (NTFS)                                         238472 MB (6593 MB free)
      E: (NTFS)                                         653864 MB (391952 MB free)
--------[ Processes ]---------------------------------------------------------------------------------------- -----------
    aida32.bin               E:\download\tools\AIDA32\aida32.bin                                             14424 KB    15460 KB
    BrstsWnd.exe             C:\Program Files\Brownie\BrstsWnd.exe                                            5120 KB     1968 KB
    cfp.exe                  C:\Program Files\COMODO\COMODO Internet Security\cfp.exe                         7304 KB    18004 KB
    cmdagent.exe             C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe                    5616 KB    83976 KB
    ctfmon.exe               C:\WINDOWS\system32\ctfmon.exe                                                   4008 KB     1816 KB
    cvpnd.exe                C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe                              7328 KB     4320 KB
    devldr32.exe             C:\WINDOWS\system32\devldr32.exe                                                 4164 KB     2420 KB
    Explorer.EXE             C:\WINDOWS\Explorer.EXE                                                         15260 KB    18768 KB
    fdhost.exe               C:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\fdhost.exe     6260 KB     6148 KB
    hkcmd.exe                C:\WINDOWS\system32\hkcmd.exe                                                    4448 KB     2336 KB
    iexplore.exe             C:\Program Files\Internet Explorer\iexplore.exe                                 19984 KB    10392 KB
    iexplore.exe             C:\Program Files\Internet Explorer\iexplore.exe                                 54752 KB    46392 KB
    igfxpers.exe             C:\WINDOWS\system32\igfxpers.exe                                                 3740 KB     1952 KB
    igfxsrvc.exe             C:\WINDOWS\system32\igfxsrvc.exe                                                 4040 KB     2280 KB
    igfxtray.exe             C:\WINDOWS\system32\igfxtray.exe                                                 7624 KB     2336 KB
    jqs.exe                  C:\Program Files\Java\jre6\bin\jqs.exe                                           1472 KB     2732 KB
    lsass.exe                C:\WINDOWS\system32\lsass.exe                                                    1612 KB     5980 KB
    opera.exe                C:\Program Files\Opera\opera.exe                                                  251 MB      436 MB
    PhotoshopElementsFileAgent.exe E:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe        748 KB     1556 KB
    services.exe             C:\WINDOWS\system32\services.exe                                                 4544 KB     3948 KB
    Skype.exe                C:\Program Files\Skype\Phone\Skype.exe                                          27880 KB    17680 KB
    SkypePM.exe              C:\Program Files\Skype\Plugin Manager\SkypePM.exe                               14660 KB     8772 KB
    smss.exe                 C:\WINDOWS\System32\smss.exe                                                      428 KB      176 KB
    spoolsv.exe              C:\WINDOWS\system32\spoolsv.exe                                                  7504 KB     5300 KB
    sqlwriter.exe            C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe                    4156 KB     2096 KB
    svchost.exe              C:\WINDOWS\system32\svchost.exe                                                  5084 KB     3812 KB
    svchost.exe              C:\WINDOWS\system32\svchost.exe                                                  6228 KB     4508 KB
    svchost.exe              C:\WINDOWS\system32\svchost.exe                                                 37828 KB    22812 KB
    svchost.exe              C:\WINDOWS\System32\svchost.exe                                                 13724 KB    11160 KB
    tlen.exe                 C:\Program Files\Tlen.pl\tlen.exe                                               34092 KB    26880 KB
    winlogon.exe             C:\WINDOWS\system32\winlogon.exe                                                 5340 KB     9580 KB
    wuauclt.exe              C:\WINDOWS\system32\wuauclt.exe                                                  5564 KB     3952 KB
I will appreciate any sugestion.
Konrad

Welcome to the forum.
As your system setup will likely be much different from that of Konrad's, I would start a new thread, and in it, list the full system in detail, as Konrad did. This ARTICLE will give you tips on the info that would be very useful.
In Konrad's case, the C:\ was filled to about capacity, so could well have been a contributing factor. That is why full I/O specs. will be very, very useful.
Good luck,
Hunt

Similar Messages

AppStore version of Premiere Elements 11 crashes when I open it.

Bought Premiere Elements 11 Editor on the AppStore on April 29, 2013.
It crashed everytime I opened it while it was loading.
I deleted it and downloaded it from the Appstore a second time.
It still crashes everytime I open it.
It crashes while it's loading "ImporterQuickTime.bundle".
I don't know where or what exactly that is or where I can get another one.
I don't know how to interpret the crash report.
There doesn't seem to be a way to contact Adobe by email and send them a copy of the crash report.
I already have Elements 11 Editor installed since it came out and don't have any problems with it.
I'm on a MacBook Pro (late 2011) running the latest version of Mountain Lion.
It has a SSD - 120 GB with 80 GB available.
I'm the only one using my Mac - I'm the Administrator.
I've Googled this problem and there seems to be a lot of people with exactly the same problem.
I don't understand why Adobe hasn't found a solution for this problem?
Message was edited by: le LIBRE

I gather you use Windows.
I'm on a MacBook Pro.
When I or anyone buys an app on the AppStore there is no installation disc or file.
Apple installs the app directly in the Applications folder in Finder.
Normally I or anyone clicks on the newly installed app and it starts up.
I did not buy Premiere Elements 11 Editor on the Adobe site so I can not download it again from the site.
I did install it a second time from the AppStore.
Always the same problem — it crashes as it's loading.
Normally when I have a problem with an app crashing I contact the developer by email.
Most developers except for Adobe let us contact them by email.
They always ask for a copy of the crash report.
They read the report to find out why it's crashing and tell me how they or I can fix it.
Adobe doesn't want it's customers to be able to contact them.
It seems like they feel it's your or my problem.
I did have a live chat with someone from Adobe and even let them share my screen.
The person read the crash report but didn't tell me why the app crashed.
The person couldn't really control my screen as I live in Europe and have a french Azerty keyboard.
The person downloaded QuickTime Player 7 and I installed it but that didn't stop the app from crashing.
The Adobe person just stopped the screen sharing and never contacted me after.
The person has my email address but didn't feel it was necessary to really help me.
The person just disappeared.
I bought Elements 11 Editor on the Adobe site when it came out.
I couldn't get the online purchase to work.
I contacted Adobe with live chat and the Adobe staff couldn't get my purchase to work either.
Finally they had me buy Elements 11 through a bulk buying Adobe store.
It took me two days to buy the app.
I do like Elements 11 Editor a lot and use it every day.
I watched some videos about Premiere Elements 11 Editor and I think it'll be as good as Elements 11.
I bought Premiere 11 on the AppStore to avoid having the problems I had before buying on the Adobe site.
I was surprised and disappointed when it kept crashing.
I could just contact Apple and get a refund but I'd like to have the Premiere 11 app.
Adobe staff don't really seem to be interested in helping.
A staff member moved my thread to the Premiere forum but didn't even try to help me.
I Googled my problem.
Premiere Elements 11 Editor crashes while loading "ImporterQuickTime.bundle".
I'm not the only customer this happens too.
I would like someone from Adobe to read my crash report and tell me why it crashes.
I don't know how to read it as I'm just a junior Nerd.
I'm still learning.
So far the advice I've been offered doesn't really address my situation.
It would be great if another Mac user could offer some help
as they would understand about the AppStore and how it works.
Your post refered to a few things.
Tell me exactly what you think would fix my crashing problem.
Don't make me guess what I should do as I'm not an expert.
Please no links — tell me clearly what you think would fix the crashes.
Remembering that I'm on a Mac and I bought the app on the AppStore.
If you need more info just ask me.
I'm an english speaking Canadian (from near Toronto)
now living in the french speaking part of Belgium (which is in Europe).
My Mac is entirely in english as I don't know french well enough to use it on my Mac.
But I have a french Azerty keyboard.
I'm not into forums but as Adobe doesn't give a very good aftersales service,
I find myself here looking for an answer to my problem.
I just want Premiere Elements 11 Editor to work as it should do.
If you can help me I'd appreciate it alot.
Ant

Adobe Premiere Elements 11, Crashes When Rendering

When I try and render a video I get the below error and the program closes. The video I'm rendering is roughly 15 min long. Any help would be great!
I'm using windows 7, and I'm using the latest version of premiere elements 11, and this is on a desktop computer.

azurite2
I think it is time to take a hard look at the recording settings that you are using for the Dxtory.
Apparently CurtisC is not have the same problems as you with Dxtory video. Please see
http://forums.adobe.com/message/6318308#6318308
We will deal with the atypical frame size later. Right now setting Dxtory for video compression compatible with Premiere Elements is the task at hand.
a. consider changing the video codec choice to Microsoft Video 1
b. consider converting your screen capture to H.264.mp4 with a free program such as HandBrake
Is the Dxtory software installed on the same computer as Premiere Elements 12? And/or does it come with a utilities program?
Let us pause here and review the above.
Thanks.
ATR

Premiere elements 10 crashes when saving as DVD or DVD folder, etc.

Hi [me again!]
While awaiting resolution for PRE7 and PE7 'registered' licence 'not accepted' problems, my other Premiere elements 10 crashes when saving a Project as DVD 4.7Gb folder or direct to DVD or 'any other DVD way'.
The repeated windows error report I get is this:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Elements.exe
Application Version:    10.0.0.0
Application Timestamp:    4e791009
Fault Module Name:    wdmaud.drv
Fault Module Version:    6.1.7601.17514
Fault Module Timestamp:    4ce7c9f8
Exception Code:    c0000005
Exception Offset:    000000000000f827
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    2057
Additional Information 1:    c1eb
Additional Information 2:    c1eb94943c7b4efb7ee314d92a94924b
Additional Information 3:    7d3f
Additional Information 4:    7d3fe30533dcbba28d68d00b60422c7b
In the meantime I am evaluating the 'cheaper' and without installing / working / DVD problems and possibly send Adobe discs back for full refund.
My Laptop is fast enough and well kept - not other 'larger' programmes have any problems running or installing [Stenberg Cubase Pro, Flight Simulator X and so on] only Adobe programmes!
I am really getting tired now.
Regards
Mobon

Hello
All problems are carefully separated - not all together, since I am a tidy person by default.
It is very simple and not confusing.
I actually have one main issue with PE7 and PPE7 [which I hope they will care of] and a series of small teething problems as many in these forums have on Premiere 10 since installation because Adobe programmes have 'basic' problems even loading / reading/ converting its own created files.
I looked up for Premiere Elements problems on-line [on external forums] and I can see so many problems and people opting for alternative programmes or getting 2 or 3 different programmes to do the job faster and better - that confirms my thoughts.
I am not here to stir things up [if by any chance you are thinking that], but I am merely trying to use a PAID and SUPPOSED to be GREAT program and it is clearly not my friend.
But if I get pushed up around and treated like a non-in-the-computer-field-person, then I might 'need to' stir things up with 'proves'!
I have been working with computers Hardware and Software since 1975 with the Sir Sinclair Spectrum .
So, I do know one thing or two by working 'manually' and without the 'easy' mouse clicking [!] and my main job these days is to actually fix People's messed up computers, recover data, erase data, etc. and often I find either Apple's or Adobe's programmes not working properly [being the main problem on slower computers] and users tried to fix them and messed things up!
Mainly is Apple programmes [ iTunes is one!] on Windows environment - just pure mess.
In fact I do not keep ANY Apple Programs on ANY my computers any-more and by adding the blooming QuickTime - it actually adds 3 'mostly not needed' applications that must be run in the background only slowing down 'most standard' computers and 'mostly' for no apparent reason but needed by Premiere Elements 10.
Adobe Acrobat Reader too is a kind of an offender in that sense, which I do not use any-more in favour of an alternative and very light program that does not invade your computer.
I could be talking about the above for days ...
The fact I do not know Premiere 10 very well and I am having some teething problems with 'Adobe Premiere Elements 10' does not make me a lower being or anything to the like or even put me aside the forums for being realistic and a human being most of all.
I simply am an Intermediate / Advanced / Professional Computer User / Repairer [depending on which subject] trying to fix this non-working-properly Adobe's program and get on with his life.
You as an employee perfectly know what I am talking about, the Adobe numerous problems with Elements and pro and the clever Marketing and money making tool Adobe has created around it and I do understand you must keep Adobe's side - of course and that is not a problem at all.
BACK TO THE ONLY PROBLEM THIS THREAD IS OPEN FOR:
Having said that, in the meantime I seem to have solved it myself [as I do most of the time], at least for now.
I am sure many other problems will arise.
My Solution that worked:
I simply clicked on the time-line [bottom] and then clicked on top menu TIME-LINE [if I am not wrong, it was late night and I might be wrong - do not crucify me please!] and MERGE CLIP and then I let the program do the job I purchased for.
Days ago using the Trial Version [before I purchased Premiere 10] I already read that Premiere does not like either large gaps [I did not have] or even simple clip cuts not merged and it did have 'loads' of problems, but most of them were solved by 'users' mostly.
Anyway, that seems to have done the trick, even thou it did take around 4/5 ours to do 3Gb ! Why?
My computer is fast.
But I have not checked or burned the files yet - so, I do not know100% - just yet, I will check later on today.
I believe Adobe must prepare a Service Pack with 'Loads' of fixing, there is no place to hide and that may convince users to even 'spend' and buy the PRO version - the ball is in your court now.
I cannot believe Premiere is having so many small teething problems and I am only doing a BASIC test and I can see the vast majority of users of Elements Programs going literally insane and only us, the more Techy ones coping.
Regards
M
PS the fact you see an avalanche of problems with my installation is actually normal.
That is because I am a 'fast' and organised Computer Technician which gets on with things and I usually do this with all new programmes to get rid of the possible initial several small hiccups, that other Companies usually fix with Patches - not Adobe, it seems - at least with Premiere elements.
In the last few years are mainly with Adobe Programmes. It is the only way to get the 'basic' program problems fixed straight away, so I do know the next time I run it actually works!
ADDITION:
IT WORKS!
Message was edited by: mobon

Premiere Elements 9 crashes when I try to open a project

Premiere Elements 9 was installed on my laptop when I bought it. I have only just tried to use it for the first time this week. When I choose 'create a new project' it opens but there's only a blank screen - no way to start editing, drag video in, etc. When I try to re-open a project, it crashes - saying there has been an error and it has to close.
I have uninstalled and re-installed from the discs that came with the laptop but this problem continues to happen.
Any ideas what I can do to fix this?
Thanks.

Thanks for your suggestions. I'm working on a Windows 7 laptop.
When I try to download the 9.0.1 update I get an error message: "There was an error downloading this update. Please quit and try again later". It doesn't say what the problem is.
1. Yes
2. I've tried this and got the same blank grey screen as before (no work area) - tried to open a project/ create new and I got the error message: "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down." But then it doesn't shut down.
3. I'm not sure what kind of video card - how do I find this out?
Unless you have other suggestions, given my replies above, I'll try deleting the folder you suggest next.
Thanks
Emily
Premiere Elements 9 crashes when I try to open a project
created by A.T. Romano in Premiere Elements - View the full discussion
emilyw76
What computer operating system is your Premiere Elements 9 running on? For now I will assume Windows 7, 8, or 8.1 64 bit.
Have you installed the 9.0.1 Update and are trying to work from it? I suspect not. To do that, you can use Help Menu/Update within the project or, if that is not possible, you can do the update with the program closed. Use the download link
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
Then the usual
1. Do you have the latest version of QuickTime installed on your computer?
2. Are you running the program from a User Account with Administrative Privileges and have you applied Run As Administrator to the desktop icon of the program?
3. What video card/graphics card does your computer use? How many cards, 1 or 2? And, is the card driver version up to date according to the web site of the manufacturer of the card or the web site of the manufacturer of the computer?
An important troubleshooting scheme is to delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
After you determine that the video card/graphics card is up to date and the problems persist, the delete the BadDrivers.txt file.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. (After you close out of there and open a project, a new BadDrivers.txt file will be generated but the problem should be gone hopefully.)
Please review and consider the above and then we will decide what next as indicated.
Thank you.
ATR

PrE 12. How to deal with black screen "Created with Adobe Premiere Elements trial version"?

I'm really considering purchasing PrE 12 and would like to try it out. (I have another video editing software and would like to try this one.)
When I add video, I get a black screen "Created with Adobe Premiere Elements trial version". When I hit play, I can hear audio, but I don't get any video (just the black screen). Is there a work around, a setting that I can change, or is the trial version supposed to show the black screen?
Thanks,

To help with troubleshooting, some questions so people have more to work with
More information needed for someone to help... please click below and provide the requested information
-Premiere Elements FAQ http://forums.adobe.com/thread/1042180
And, exactly what are you editing?
Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

Adobe premiere elements 12 - how to create menu bar action for my inserted image button

adobe premiere elements 12 - how to create menu bar action for my inserted image button without using their movie menu theme

forbemag
I do not think that I am completely focused into this completely, so let us see if the following is going to help.
You are going to need a base for your button. When you mention "image" button, I am assuming that you are using that term to differentiate between a text button and a thumbnail type button.
The menus (main and scene) take their origin in .psd files on the hard drive and strict nomenclature and structure for Layers Palatte. And, the buttons on the menus trace back to the menu markers on the Timeline, main menu marker and order of placement of scene markers. The scene thumbnail will only appear when there is a scene marker on the Timeline to which it.
In view of all that
Where have you already inserted this "image (button)"...into the Layers Palette of a Photoshop document or other? Is this "image (button)" in a structured Layer Group in the Layers Palette with sublayer groups, text layers, graphic/background layer"?
Let me give you an example
If you have a button (with thumbnail) on the main menu and you want that to open to a specific scene in your movie, then you use a main menu marker on the Timeline at the spot that you want that button to target.
If I am getting closer to what you seek, then please further clarify the DVD navigational envisioned scheme.
Thanks.
ATR
Add On...I did not see the exchanges between us and SG until after I had posted mine. I thought that your discussions were concluded. Please excuse the interruption.

I am trying to use my adobe premiere elements 12 and when I go to click on a "new project" it takes me to the sign in page. Once I type my information in and click on "sign in" a little 'thinking circle' pops up and it just keeps spinning

I am trying to use my adobe premiere elements 12 and when I go to click on a "new project" it takes me to the sign in page. Once I type my information in and click on "sign in" a little 'thinking circle' pops up and it just keeps spinning but it never ends up doing anything. Please help me with this issue. I really need to get this project started like yesterday. Thank you.

dplum12
What computer operating system is your Premiere Elements 12 running on? Did you have the opportunity to update 12 to 12.1 Update yet using an opened project's Help Menu/Update? If not, please do so when you get the opportunity.
For now I will assume that your computer is Windows 7, 8, or 8.1 64 bit. Please try the following suggestions to overcome your Premiere Elements Sign In issue.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
and, if you get any messages about Internet connect and the computer clock, please review the following
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
Please let us know the outcome.
Thank you.
ATR

Premiere Elements 7 crashes when I start to edit clips

I have downloaded Premium Elements 7 and installed same. I have taken a small series of 12 clips to try the software, into "new project (all 12 clips).
I then took the clips into the editing mode, but after dragging the 3 clips the programme crashed.
This has happened several times. Each time a menu pops up and says "Adobe has stopped working. A problem has caused the programme to stop working correctly. Windows will close the programme and notify you if a solution is available. CLOSE."
I have Vista Home Premium, using a 2GB dual core intel with 160 GB harddrive. Can some one tell me what is wrong please

Dear Steve,
Thanks for the prompt response. I am having major problems. As you suggested I activated quicktime and then updated this. Then my problems got worse as I was unable to find the clips which were originally stored in Adobe photoshop so could not obtain them. I decided to uninstall PREMIUM ELEMENTS and re-download after restarting my PC. Unfortunately it will not install. it aborts part way throughthe installation
Install shows, C:\Program files\Adobe\Adobe Premiere Elements 7.0\ then Next, then Install, which I click on.
Part way through this install procedure a menu appears
Menu Error 1311. Source file not found and C:\User\Admin\App Data\Local\Temp\wzde 24\data1.cab. Verify that file exists and that you can access it. Retry and cancel
Checking through the files the last one is wzde 24 but no data1.cab file.
So what else am I not doing or doing wrong.
Thanks for your assistance
Barry
PS I have 23 GB on C and a full 69 on D
Video is a Sanyo Xacti an MP4 system
Downloaded with still pictures to Adobe Photoshop and then Pics into one folder and videos into another folder and to sub folders
Date: Tue, 26 May 2009 09:42:35 -0600
From: [email protected]
To: [email protected]
Subject: Premiere Elements 7 crashes when I start to edit clips
1) What are you using for source files? Photo? Video? If video, what type of camcorder did the video come from and how did you get it into your computer?
2) How much free, defragmented space is on your hard drive?
3) Is your operating system up to date? (Manually going to Windows Update and adding the hidden or custom updates) Do you have the latest version of Quicktime -- which is critical for running this program with any stability (per the FAQs to the right of this forum)? This is particularly important when running Vista.
http://forums.adobe.com/thread/416585?tstart=0
>

Trying to install Adobe Premiere elements 12. When it gets to "Installing required Shared Technologies" stage it gives errror "Setup has detected that Adobe Bridge CS5 (Bridge.exe) is currently in use. Please close all running exe(s). Nothing is runnin

question: Trying to install Adobe Premiere elements 12. When it gets to "Installing required Shared Technologies" stage it gives errror "Setup has detected that Adobe Bridge CS5 (Bridge.exe) is currently in use. Please close all running exe(s). Nothing is running when trying to install this, have been through this process several times. Found undertroubleshooting to delete files PDAppFlex.swf and PDAppFlex-app.xml and have done that as well. Any help will be greatly appreciated

Try Error "Installation cannot continue until... Adobe Bridge is closed" | Installation | CS5

I purchased Adobe Premiere Elements 13. When I try to log on, I receive a message "Invalid serial #"

I purchased Adobe Premiere Elements 13. When I try to log on, I receive a message, "Invalid Serial #". Please help.

Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.

Premiere Elements 8 trial crashes when creating a new project

Was redirected to the forums by a support tech, who informed me that Adobe provides no phone support for trial products...
Installed Adobe Premiere Elements 8 trial for one of our creatives to evaluate. Platform is Windows XP x64.
Installed as an administrator account, however the user is not an admin. When run under the administrative account, the program seems to function normally, but crashes when run as the local user, with the following error messages:
And finally...
The user's My Documents is redirected to a network share, in case that would be an issue.
Any ideas?

One - WinXp64 was an oddity, that is not supported by much
Two - "When run under the administrative account, the program seems to function normally"
My understanding (remember that this is a USER TO USER forum, so I don't work for Adobe) is that all flavors of Premiere require 100% of a computer's resources... and that includes being run as Administrator
If the program works for you when run as Administrator... that is what you need to do
Three - "My Documents is redirected to a network share, in case that would be an issue"
Again my understanding... all flavors of Premiere are NOT designed to use a network... they were/are designed to be installed on a single computer and to run on that computer

Just installed Adobe Premiere Elements 10 - Crashes upon opening a new Project

I've just installed Adobe Photoshop & Premiere Elements 10 on one of our marketing user's PC, and while Photoshop works like a charm, Premiere Elements 10 crashes every time you try to create a new project. I have done a total uninstall and reinstall, but get the same results. Here is the crash report generated by Windows (7 Pro x64)
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 10.0.0.0
Application Timestamp: 4e791009
Fault Module Name: dvacore.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 4e78f08f
Exception Code: c0000005
Exception Offset: 000000000000154e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 7a8f
Additional Information 2: 7a8f433f52f6f9a5539b887f16e37397
Additional Information 3: 9ca8
Additional Information 4: 9ca8acafba7b6c4cf5e9fa78b17b0956

Thank you for trying to help, Bill.
I had read about the fingerprint problem in the forums and deactivated that before my first post.
I am reasonably proficient with CS6 web/design, but I don't have a lot of tech knowledge.
While working today, I had trouble with Acrobat X and had to uninstall/reinstall. I have done more restarts in the last 36 hours!
I uninstalled/reinstalled PrE ... in case something that I had done had helped! Organizer opens but not PrE.
I will put the EventViewer stuff at the end of the post. I didn't know there was an EventViewer until today!
It says something about PCI bus. I went to control panel, etc., devices and there were two instances of PCI bus. I asked Windows to update the driver for both and got a message that it had the most up to date driver. Also indicated they were working properly. When I sent the link at the bottom of the EventViewer info to Windows, I got a screen saying it was an unknown error.
I bought PrE on Saturday ... to replace NERO. I thought it would be more consistent with the other programs I use, but maybe I should cut my losses and go back to NERO??? What do you think?
I really do appreciate the help.
Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          14/08/2012 5:59:52 PM
Event ID:      17
Task Category: None
Level:         Warning
Keywords:
User:          LOCAL SERVICE
Computer:      MaryRose-HP
Description:
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Bus:Device:Function: 0x0:0x3:0x0
Vendor ID:Device ID: 0x8086:0xd138
Class Code: 0x30400
The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
    <EventID>17</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-14T23:59:52.830276300Z" />
    <EventRecordID>651021</EventRecordID>
    <Correlation ActivityID="{3D023B18-BA52-49EA-A02C-2DBEF2BA8D91}" />
    <Execution ProcessID="1796" ThreadID="7340" />
    <Channel>System</Channel>
    <Computer>MaryRose-HP</Computer>
    <Security UserID="S-1-5-19" />
</System>
<EventData>
    <Data Name="ErrorSource">4</Data>
    <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
    <Data Name="FRUText">
    </Data>
    <Data Name="ValidBits">0xdf</Data>
    <Data Name="PortType">4</Data>
    <Data Name="Version">0x101</Data>
    <Data Name="Command">0x10</Data>
    <Data Name="Status">0x407</Data>
    <Data Name="Bus">0x0</Data>
    <Data Name="Device">0x3</Data>
    <Data Name="Function">0x0</Data>
    <Data Name="Segment">0x0</Data>
    <Data Name="SecondaryBus">0x0</Data>
    <Data Name="Slot">0x0</Data>
    <Data Name="VendorID">0x8086</Data>
    <Data Name="DeviceID">0xd138</Data>
    <Data Name="ClassCode">0x30400</Data>
    <Data Name="DeviceSerialNumber">0x0</Data>
    <Data Name="BridgeControl">0x0</Data>
    <Data Name="BridgeStatus">0x0</Data>
    <Data Name="UncorrectableErrorStatus">0x0</Data>
    <Data Name="CorrectableErrorStatus">0x40</Data>
    <Data Name="HeaderLog">00000000000000000000000000000000</Data>
    <Data Name="Length">672</Data>
    <Data Name="RawData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ata>
</EventData>
</Event>

Premiere Elements 9 crashes when trying to create new project?

I dont seem to be able to get this application to work..... it was fine a few months ago, but when I went to create a new project it continually crashes out when you try and open an existing or new project file.
can anyone suggest a possible rememdy please?\

dudleythedog
What computer operating system is your Premiere Elements 9 running on? And, are you running it from the 9.0.1 Update?
Does the problem exist with and without the antivirus and firewall(s) disabled?
Then the usual
1. Running program from an User Account with Administrative Privileges plus Run As Administrator applied to program's desktop icon?
2. Last version of QuickTime installed on same computer with Premiere Elements?
3. Video card/graphics card driver version up to date according to web site of manufacturer of the card? According to the Device Manager/Display
Adapters, how many video cards/graphics cards does your computer use - 1 or 2?
As a first pass at this, let us delete the Adobe Premiere Elements Prefs file, and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Assuming Windows 7, 8, or 8.1 64 bit computer....
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and, in the 9.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If necessary, delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the whole path cited.
We will be watching for your results and then decide what next.
Thank you.
ATR

Premiere Elements 12 crashes when I try to open the editor

Well Im back and I thought all was well!!
I have successfully made a video recently after having so many problems with Premiere Elements 12 so I have left it a couple of weeks as I have been ill and I thought today "Oh I think I will make another video" so I launched the welsome screen from my shortcut and all looks well. I can go into my organizer and everything is sat there, however when I go to launch the editor...............nothing. The blue bar stays round the video and no "please wait whilst we launch the video edotor" .
In fact I just tried it again and it launched Photoshop 12 editor as I just clicked in the middle of the editor tab but nothing if I click on the "Video Editor" Tab
I closed it down and tried to click on the Video Editor from the welcome screen clicking new project but it just crashes the whole programe?
ATR where are you?
Jillys back!!!

Jilly
Hello. Hope you are felling better.
From what you wrote, Premiere Elements just remained closed while you were away from it. Right? Any chance anyone else might have
been using it and made some adjustments? If not, then let us continue...
1. Let us try opening the program from the Adobe Premiere Elements.exe file.
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 12
and then scroll down in the Adobe Premiere Elements 12 Folder until you get specifically to Adobe Premiere Elements.exe.
(You do not want the Adobe Premiere Elements 12.exe one).
After you get to the Adobe Premiere Elements.exe file, right click it, select and click on Run As Administrator. Then double
click the file and determine if that opens the program to the Premiere Elements Editor.
2. If I remember correctly didn't you have to uninstall the antivirus before the program would work? If so, maybe this time,
let us see if we can get away with just disabling "Real Time Protection" in the control area for your antivirus program.
Please try the above and, in the meanwhile, I will be preparing a check list for troubleshooting.
Thanks.
ATR

Adobe Premiere Elements 9 Trial crash when creating/opening project

Similar Messages

Maybe you are looking for