Adobe Premiere Elements could not start. Please uninstall and reinstall.

Worked with support quite a bit over the past few months. I am getting the subject named error after selecting the Country after my silent install.
I was provided application.overide XMLS and using the setup.exe to install the application. It installs successfully, but does not launch.
This is on Windows XP. Not sure what else to do. We have been attempting to get this to install silently since September.
Setup.exe /S /v/qn. - is what i am running. If you reply please don't tell me to use OEM.exe, we have confirmed with Adobe Support that this does not work in my situation.

newbie9999
The answers are in the details and they are lacking in the information needed to solve this issue.
What version of Premiere Elements are you using and on what computer operating system is it running?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
Are you running the program as Run As Administrator or from a User Account with Administrative Privileges?
And, as John T. Smith has asked, is your video card driver up to date according to the web site of the manufacturer of the video card?
All basic Q&A background essentials.
Uninstall, reinstall is often suggested as part of the no start issue. You could have a bad install. Factors need to be ruled in and out. No guarantees. I would suggest the following scheme for this uninstall, reinstall...I am assuming that you have never gotten into the Premiere Elements workspace with the current (first?) install.
1. Control Panel, usual uninstall
2. Run the ccleaner (regular and registry)
3. Reinstall (with antivirus and firewalls disabled in Action Center).
What do your computer resources look like? I saw no description of them?
Let us start with the above and then plan the troubleshooting strategy based on your answers.
Thank you.
ATR

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Getting the message Adobe Premiere Elements could not start after silent install

I am getting the following message after running a silent command line installtion. The coomand line I am using is
setup.exe" /S /UL1033 /V"/qn COUNTRY=244 SERIALNUMBER="xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" the x64 on Windows 7 64-bit.
After manually running the set-up.exe installer located in the ElementsSTIInstaller folder, Premiere elements launchs.
What is the cause of the error after running a silent installion?
JmFrx

Hi jam62m,
Please follow the steps mentioned in kb article : http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements- 4.html
and command to install Premiere elements silently is : start/wait OEM.exe /UL%LangCode% /V“SERIALNUMBER=%Adobe volume license serial number%”
Example : C:\ Adobe Premiere Elements 10/Adobe Premiere Elements 10 - 64 Bit> start/wait OEM.exe /UL1033 /V"SERIALNUMBER=1111-1111-1111-1111-1111-1111"
Regards,
Jatin Dembla

Adobe Premiere Elements 10 not starting up.

When ever I start up Premiere it opens up with a message that says:
Premiere Elements 10.0 has encountered an error
[..\..\Src\EMS\WSEMUtil.cpp-715]

xpcm
Thanks for the reply. We may have our answer in your Premiere Elements 10 running on a computer that uses a NVIDIA GeForce card. There is a known issue relating
to Premiere Elements 10/NVIDIA GeForce with the solution being roll back of the driver version to about May 2013. But, I have not seen it reported before in association
with the particular error message
[..\..\Src\EMS\WSEMUtil.cpp-715]
But because of the history on this matter in
the Announcement at the top of this forum
and
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
we do need to rule this factor in or out.
Go to the following site for older version NVIDIA GeForce and plug in your information to download and install the May 2013 driver version
http://www.nvidia.com/Download/Find.aspx?lang=en-us
It is the Driver GeForce 320.18 Driver........320.18.......May 23, 2013 that you want.
Are you working with SD or HD projects?
Please review and consider and then let us know the outcome. The references cited with give you a
comprehensive view of the Premiere Elements 10/NVIDIA situation.
Thank you.
ATR

Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.

I have administrator rights to the computer. The drivers are up to date. But I am still getting the error message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again" when opening Premier Pro CS5.5. This appears to have happed after I upgraded to Mac OS 10.10.2.
Anyone?
Thanks

Hi Stan.
I had the same problem as you did though I am using Adobe CC. I saw nobody replied to you so perhaps my eventual success on my later version may have applications to the error on your version.
Anyhow, I did all the suggestions found here (Error "Premiere Pro could not find any capable video play modules" | Startup ) first and updated my NVidea card to no avail. Eventually what did the trick was this...
After mucking about with the video card, I said "OK lets just have a go at Premiere itself." So I uninstalled Premiere CC and reinstalled it. Now for some reason it didn't give me the latest patch but a slightly earlier version than the current one but lo and behold it was fine with the video card again. I was able to get my friend's video imported and quickly edited but then was having some issues with exporting where it would hang up but I went into Adobe Media Encoder and exported it there without a care. That task out of the way, I then went and made the update to the latest patch and it works perfectly fine - no video driver issues.
So short of it is this - if you've updated your drivers, perhaps what you could try uninstalling and reinstalling Premiere.
Let me know if this works.
Cheers and good luck

Premiere cc 2014 crash with message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."

I updated to Premiere Pro CC 2014, all the other Adobe CC 2014 software works great, but Premiere doesnt even load. The starting page (frame) comes up - my whole computer slows down and after a minute or two it crashes completely and comes up with the message : "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."
I'm running a macbook Pro 15" (2014) with 16GB RAM and 760GB SSD.
PLEASE HELP!

Hi Delarey,
Please go to the following location and rename the folder to old_folder name
User/user library/Application Support and rename Adobe folder
User/user library/Preferences and rename the Adobe folder
Then go to Documents folder and Go to Adobe/Premiere pro/8.0 and rename 8.0 folder
Make sure that you are in user library if you are not sure check the link below.
Access hidden user library files | Mac OS 10.7 and later
Regards,
Vinay

Adobe Premiere Elements Won't Start A New Project?

When I open up Premiere Elements and try to start a new project, all it shows is a black and purple line, then it just stops. I have already tried updating QuickTime, Windows 7, Nvidia Drivers, and Uninstalling and then Reinstalling Premiere elements. I am running it on a PC that has an AMD FX(tm)-6300 Six Core Proccessor, 8 GB of RAM, a Nvidia G-Force GTX 650, and i installed the program on a secondary hard drive with 761 GB of free space.

xXFIRE
What is this "secondary hard drive" on which you originally installed Premiere Elements 12? Internal or external and how formatted NTSC or FAT32?
I do not see where anyone has asked about "Scratch Disks" as they relate to your issues?
Please refer to Edit Menu/Preferences/Scratch Disks...
a. Where are the scratch disks directed and how much free hard drive space is at that location?
b. Do you have all the scratch disks categories directed to the same place? If not, do so and make sure there is lots of free hard drive space where you are pointing them to.
Please look for pile ups of preview files in the Adobe Premiere Elements Preview Files Folder and pile ups of conformed audio in the Media Cache Folder. Both these folders by default are in Documents/Adobe/Premiere Elements/12.0.
Please go to Edit Menu/Preferences/Media and hit the Clean button in the Media Cache Database in that area.
As for the matter of where Premiere Elements program should be installed. Interesting question and some interesting answers. Back in a 2010 thread here on this type of subject, Akshat B (Adobe Staff) wrote
Yes you can install Premiere Elements on any other drive. For that you need to follow these steps:
1. Uninstall current copy of Premiere Elements.
2. Start the installer of Premiere ELements.
3. Choose a location on d:\ drive after choosing the default TV format.
Please keep in mind, even if you select d: drive as the install location some amount of data will get copied to C: drive.
-Akshat
http://forums.adobe.com/message/3284673
Is your Local Disc C, a SSD drive? Why is there so little free space on your Local Disc C?
More later.
Looking forward to your follow up?
ATR

Adobe premiere elements 9 not editing

This is my second attempt to post (my last one a little while ago didn't appear).
I have bought the above package mainly to edit some club videos. It is driving me mad.
I have a Sony Viao
Vista Home Premium
Service pack 2
Intel Core DUO CPU
2.00 GB Ram
32-bit
I have imported a video from my comcorder to the PC via ION EZ Converter. The video is stored as a .mpg file.
When I open up organiser the thumbnail is there.
The first time I opened organiser I somehow managed to drag the video to the left side of the screen and got a timeline but when I started it up I got sound but no picture. However, now when I open up organiser and go into EDIT, aand try to drag across I get automatically sent into video effects and can't go back!
I was told that the problem may be due to incorrect codecs and I have downloaded K-LITE MEGA Codec but that doesn't seem to have helped.
Before I did this I also got a message in elements
"we have detected an incompatible display driver. To get a better and faster playback performance please update your display driver.
Display driver details: NVIDIA Corporation - GeForce 8400M G7/PCI/SSE2 2.1.1"
Help
Really frustrated
Graham WT

Thanks Barbara
I found it also and I''ve put an entry there too.
Graham
Date: Tue, 18 Jan 2011 16:42:16 -0700
From: [email protected]
To: [email protected]
Subject: Adobe premiere elements 9 not editing
Hi, Graham WT. Sorry you're having trouble. You know, Premiere Elements has its own forum, and the video mavens mostly hang out there:
http://forums.adobe.com/community/premiere_elements
You'll probably get more help with this if you post over there, where more people are working with video. Good luck!
>

Message received when openning the Adobe Premiere Elements 12 "Not possible to initialize on-line services" What do I have to do?

Hello,
How can I fix this problem?
Message received when openning the Adobe Premiere Elements 12 "Not possible to initialize on-line services" What do I have to do?
Thanks in advence,
FL

FLOureiro
What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 Update using an opened project's Help Menu/Update? If not, please do so.
For your immediate issue, have you update the Online Services in preferences?
Where are you in the program when you get the message "Not possible to initialize on-line services".
Are you in a country outside of the USA?
There certain online services that are just not available outside the USA.
Please review and consider and then, based on your details, we will consider what next.
Thank you.
ATR

Adobe Premiere Elements 9 has encountered a problem and needs to close.

Adobe Premiere Elements 9 has encountered a problem and needs to close. Asked to be debugged no response an then the program don not respond.
If i Run an old project direct from the file PE 9 it works and then go to a new project it works but from the start up it just closes down.
Bridge is also starting to do it

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

My Adobe Premiere Elements 11 Editor just stopped launching and crashed every time now... getting fed up.

My Adobe Premiere Elements 11 Editor just stopped launching and crashed every time now... getting fed up.

tomstanding
Thanks for the reply. You have a lot of considerations before you.decide to purchase additional software.
Great that the Photoshop Elements 11 Editor from Mac App Store is working, but I am not sure how that was integrating with Premiere Elements 11 Editor or will interact with Premiere Elements 11 Mac if you can find the latter for purchase online from Amazon or other. (I realize that the Mac App Store products did not come with Elements Organizer 11; whereas the Premiere Elements 11 Mac does.)
If you want to add Premiere Elements 11 Mac to your computer, it might be a good idea to look at the tryout from the following web site, and then purchase from your selected vendor. The web site offering the 11 tryout does not sell the tryout as far as I have ever heard.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
With this route you need to read and carryout carefully that web site's "Note: Very Important Instructions" in order to avoid access denied messages.
When you purchased 11 Mac, you could even leave that tryout installed and just insert the serial number from your purchased 11 product in them to make
that your working system.
Please consider.
Thank you.
ATR

When i try to open photoshop this shows up Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 16

i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
and when i click the uninstall app on the file it tells me this
The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
please help thank you

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

Configuration error - please uninstall and reinstall the product

Configuration error - please uninstall and reinstall the product - Installieren lässt sich Indesign jedoch nicht
Da frage ich mich, was zu tun ist
thank you

Hi tututinu
Please refer the below KB Doc : http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
Or check the below forum post : http://forums.adobe.com/message/3008803

?"Please uninstall and reinstall the product." This is the error messageI am getting. I am afraid to uninstall from my old computer because I don't have the original paperwork. Should I jot down some information before I uninstall my CS5?

"Please uninstall and reinstall the product." This is the error message I am getting. I am afraid to uninstall from my old computer because I don't have the original paperwork. Should I jot down some information before I uninstall my CS5?

You'll need your serial number or proof of purchase. It's really no different than any other kind of software.
If you need help with you serial number, contact web chat. Here's a link:
Adobe ID, sign in, and account help

Adobe Premiere 11 did not start

Hello
'I installed Adobe Premiere Elements 11. But after installation, i never could start. the first time i start i get a little hour glass for short time but nothing more happens. Second time i get nothing and nothing happens. After reboot it is always the same.
I also uninstalled and reinstalled it, nothing.
Also i installed the full version, and i installed the trial version,. always the same. did not start.
My system is Windows 7 64 bit Ultimate on a HP Elite 7300
Hannes

DaiZhenLong
Thank you for your follow up and supplying the requested information. Much appreciated.
I am not sure if you tried the following but I post it since you have gone through so much already and we have not found the answer to success for you.
Think about downloading and installing the free 30 day tryout of Premiere Elements 11 from Adobe. See if you can get it to run as the trial version. If and when you do, then open it an insert your purchased serial number when it asks "Buy Now" or "Continue the Trial".
But, please make sure that antivirus and firewalls are off during this download and install and until you see that you have Premiere Elements 11 project open and ready to work.
What do you think?
We will be watching for your follow up.
ATR
Add On...By the way, did you ever say how you installed Premiere Elements originally....from installation disc or from installation files from online download from Adobe? What I have suggested best lends itself to installation disc since there may be a problem getting a second download of installation files from Adobe since you already have done that.

Why does Premiere Elements 8 not start correctly?

I have a problem with Premiere Elements 8, using PC, Windows 8.1. Starting the program I can start a new project and save it. After this the menue appears but the working area is grey. There is no option to use any point of the menue beside starting a new project but this doesn´t help. New start of the pc did not chance anything. I uninstalled the program and installed it again. The problem is still there. In the past I used the program without any problem. Mc Afee is new installed, this is the only chance beside updates of Windows, they are automatically installed. Can anybody help me?

maria
If you have not already, please consider...just in case message, you need not reply
Before you make any decisions on the fate of Premiere Elements 8, please evaluate it as the 8.0.1 Update which can be obtained from Adobe using the following link
Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 8.0.1 update
For reasons unknown to users, Adobe does not place a "8.0.1" in the description of the program once the 8.0.1 update is installed.
I guess we get our OK immediately after installation with a update installed successfully message. And that is that.
Two possible signs
1. If the automatic Background Rendering in preferences was enabled before 8.0.1, it is disabled after 8.0.1.
2. There is one file in the program files on the hard drive that, as I recall, may be new or renamed.
For me, that update (plus shutting off the AutoAnalzyer feature in Elements Organizer) made the difference between usable versus
unusable version 8 program.
Best wishes
ATR

Adobe Premiere Elements could not start. Please uninstall and reinstall.

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