Adobe Premiere Elements.exe - no disk
I purchased a copy of Premiere Elements 11 in April, I installed it on my laptop and it worked fine. I just purchased a new dell desktop with windows 8, I uninstalled it on my laptop and installed it on the new desktop. When I tried to create a quick movie I recieved and error that reads "Adobe Premiere Elements.exe - no disk, There is no disk in the drive. Please insert a disk into drive D:"
I contacted Adobe Support, after everything was said and done. I was told that the dll files on my install disk were corrupt and that I needed to upgrade to a new version for the mire sum of $150.00. Has anyone else run into this ?
This error seems to be related to SmartSound. Have you ensured that Smartsound and Sonic Fire Pro are properly installed?
You can download them directly from this page. Just download the free trial of Sonic Fire and you should be all set.
http://www.smartsound.com/sonicfire/downloads/
You'll also of course want to make sure that Windows 8 is fully updated and that you have the latest version of Quicktime, per the program's requirements.
Similar Messages
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How do I resolve Dialog opens with Adobe Premiere Elements.exe – no disk
i purchased Adobe Photoshop and Premiere Elements 13 and s/n.
I have a desktop running win 7.
I installed Photoshop and Premiere Elements as a trial and entered s/n's as required.
I can open Photoshop without problem.
Whenever I try to open Premiere Elements, a dialog opens with this info.
Adobe premiere elements.exe – no disk
There is no disk in the drive. Please insert a disk into the drive\device\harddisk1\dr1.
Buttons –cancel, try again or continue
I would like to resolve this issue.
Any assistance is appreciated,
WilliamWilliam
What you describe is a known issue with Premiere Elements 13/13.1.
Adobe has given us the fix which appears to be deletion of the OldFilm.AEX file.
Windows 7, 8, or 8.1 64 bit
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 13
Plug-ins
Common
NewBlue
and in the NewBlue Folder is the OldFilm.AEX file that you delete or disable by renaming the file from OldFilm.AEX to OldFilm.AEXOLD.
Please let us know if it works for you as it has for others.
Thank you.
ATR -
I just updated to Photoshop & Premiere Elements 13, by downloading the 64-bit Windows version from the Adobe website. Windows keeps popping-up (multiple times) "Adobe Premiere Elements.exe-no disk" window. Circle X - comment "There is no disk in drive. Please insert a disk into drive\Device\Harddisk\DR3. After 6 to 18 times (choses cancel, try again, continue). The window finally goes away. How do I get rid of this problem? BTW, when installing from Version 11, I opted from the preferences from the 11 Version.
One
What motivated you to
I chose Adobe Elements 11's preferences to be installed into the Adobe Premiere Elements 13
program. It was an options , when setting up the Version 13 program.
Was there something extraordinary about your Adobe Premiere Elements 11 preferences?
It is interesting situation...maybe a coincidence, but 11 was typically hit with No Disc message, and
most of the time the problem was related to SmartSound which was discontinued in versions 12 and 13.
If no extraordinary reason for this preferences transfer which I have not run into...
Assuming Windows 7, 8, o 8.1 64 bit
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
13.0
and, in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete to "flush" the preferences. If that does not
work, then delete the whole 13.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with
Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete file cited.
Have you installed Premiere Elements 13 to the default location on Local Disc C?
Please review and consider.
ATR -
I have downloaded Adobe Photoshop digitally but when I activated adobe I keep getting this error message Adobe Premiere.exe - NO DISK - There is no disk in the drive. Please insert a disk into drive/device/harddisk/DR1
It sounds like you downloaded the wrong application, namely Adobe Premiere Elements.
If you meant Adobe Photoshop Elements, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content
If you mean Photoshop proper, since you are posting in the Photoshop forum, give version details and your system specs.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Can anyone help me with this issue?
goinfisin520
Thanks for the reply.
The uninstall and reinstall has been known to be successful in some cases, but I would not do that with using a free ccleaner run
through between the uninstall and reinstall.
The full suggested scenario would be
1. Uninstall the program using the usual Control Panel way.
2. Do a free ccleaner run through to get rid of leftovers from incomplete installs/reinstalls.
CCleaner - Download
3. Reinstall the program with the antivirus and firewall(s) disabled.
Also, before starting the above, go to the Task Manager/Processes and determine that there are no Premiere Elements 13 or Elements Organizer 13 processes open. If found, do End Process for each found.
Depending on the results for the above, we might then try deletion of the Adobe Premiere Elements Prefs File for 13 and, if necessary, the whole 13 Folder in which that Adobe Premiere Elements Prefs file exists.
We will be watching for your results.
ATR
Add On...Remember...latest version of QuickTime installed on same computer with 13 and running program as Administrator. -
Adobe Premiere Elements 9 "No Disk" Error
Please help! I have used PE9 for several months. I tried to open PE9 and I get an error message in a dialog box titled: Adobe Premiere Elements.exe - No Disk. "There is no disk in the drive. Please insert a disk into drive \Device\Harddisk1\DR3."
I try clicking on cancel, Try Again, Continue, but the dialog box continues to show after hundreds of clicks. I cannot use my PE9 at all.
Here are my system details:
Adobe PE 9.0
System: HP Pavilion dv6700 Notebook PC, Intel Core 2 Duo, T9300 2.5Ghz, 3 GB, Windows Vista Home Premium SP2 32 bit, Paging file: 3369 MB windows managed on C:\
NVIDIA GeForce 8400M GS Driver Version: 8.17.12.6658, 1/7/2011,
Drives: 3ea, FUJITSU MHY2250BH, 220GB, Drive C:\ OS, programs and Windows Virtual Memory with 42GB free, Drive D:\ HP recovery partition, 12GB, 1.2 GB free,
I-O Data HDCS-U, USB drive, Drive G:\ 1TB, 336 GB free, media files, project files, output files
CD/DVD: TSSSTcorp CDDVDW TS-L632N ATA device. Drive E:\
I appreciate your help with this problem.Removeable drives do cause problems when the program tries to find files
That is why I always copy all video files to my data drive before starting a project, so the files stay in one place
My 3 hard drives are configured as...
1 - 320Gig Boot for Win7 64bit Pro and all program installs
2 - 320Gig data for Win7 swap file and video project files
3 - 1Terabyte data for all video files... input & output files (*)
(*) for 4 drives, drive 3 all source files & drive 4 all output files
Search Microsoft to find out how to redirect your Windows swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US -
Adobe premiere elements.exe has stopped working
Hi,
Overclocked Quad Core 3.4
4 GB RAM
7900GS Graphics
Vista 64Bit SP1
Asus 5pk-e mobo with onboard sound and lan.
I've just captured 3 x Tapes of video footage from my Sony HC-3 DV Camcorder as i just can seem to work on the project. I keep getting:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 4.0.0.0
Application Timestamp: 46df9114
Fault Module Name: ImporterAVI.prm
Fault Module Version: 4.0.0.0
Fault Module Timestamp: 46df940a
Exception Code: c0000005
Exception Offset: 000058b7
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
It's really anoying now. any ideas.This is really anoying me now.
It's simply keeps crashing when zooming in and out the timeline and when browsing through the media.
All photos are in jpg and video is AVI imported from Sony HC3 using DV Tape and Premere Element 4.0
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 4.0.0.0
Application Timestamp: 46df9114
Fault Module Name: ImporterAVI.prm
Fault Module Version: 4.0.0.0
Fault Module Timestamp: 46df940a
Exception Code: c0000005
Exception Offset: 000058b7
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Any ideas? -
Adobe premiere elements.exe entry point not found
adobe premiere elements.exe entry point not found
how do I fix this error message and run the program?steinbeck wrote:
Premiere elements 12
On Microsoft windows Xp
Photoshop Elements 12 requires Windows XP SP3
http://www.adobe.com/products/photoshop-elements/tech-specs.html
Try installing Service Pack 3 on Windows XP.
http://support.microsoft.com/kb/322389
While you're at it, make sure your XP is fully up to date before installing PSE12. -
PRE 7 Error: Adobe Premiere Elements.exe stopped working
Today I started getting Adobe Premiere Elements.exe has stopped working and than the program closes. Does anyone know how I can fix this? I un-installed and re-installed it and still get the same thing.
Just as a possible additional clue. I have been editing a video of 1:40 hours length for the past 5 hours. PRE7 behaved well. Then, after saving my project, I tried to apply some colour filters (Auto Levels and Colour Balance HLS). PRE7 then crashed and is now unable to open the same project (which is 1.84 mb in size WITHOUT the filters saved in it) but can open an autosave version of 1.5mb in size. As that is 1.5 hours older, it is of little help to me, though.
(Note: this after I gave up and redid this video, after PRE8 totally crashed and PRE7 couldn't reopen this project file either.)
So there seems to be an error regarding the project file size and some weird "setting" that prevents PRE7 from opening that project.
(Note 2: I have now wasted so much time with this, that it is getting beyond just annoying. Adobe should fix this ASAP or provide all users a free copy of Premiere CS4 - if that is any better, that is. As no other video editor can import PREL files, one basically starts from scratch, which is even more annoying.
Note 2b: I have gone through all the suggestions made, am not running an Nvidia graphics card and am now at a loss as to what to do to successfully reopen this project file.)
Helmar
PS: Attached in the case anyone cares, both PREL files. The large one that doesn't open, the old one that does. Happy bug hunting, Adobe! The licensing code for PRE CS4, please send to the email attached to my profile. Thank you! -
Adobe Premiere Elements 10 install disk missing
Adobe Premiere Elements 10 Win bought/register it on July 16, 2012 and now i miss disk 2(64bit install disk ) ,is there a other way of installing it
greetz
morris langeveldif you follow all 7 steps you can dl a trial here: http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). -
Adobe Premiere Elements 13, "No disk in drive E:"
Just installed Adobe Premiere Elements 13, every time I open it I get an error dialog box that states: "No disk in drive E:" If I click to retry or continue 3-4 times it goes away. Comes back every time I close. Have done full uninstall and reinstall.
can't
Thanks for the follow up.
You are right. The No Disk error issue of Premiere Elements 13 was not addressed in the 13.1 Update. Have you see the thread that
I started here on the 13.1 Update details and what has and has not been fixed (from users' perspective)?
Premiere Elements 13.1 In Depth Look
For Premiere Elements, Expert workspace Help Menu/Adobe Premiere Elements and the pop up should display the version
number at the top.
For Elements Organizer, Help Menu/About Elements Organizer.
If you go to Premiere Elements, Expert workspace Help Menu/Updates, do you get a message that the program is up to date?
Please let us know if you have questions or need clarification on this.
Thank you.
ATR -
Error Message - "Adobe Premiere Elements.exe has stopped working"
This has happened before but I have been able to work out of it previously. Now no matter what I do (such as starting a new project) it crashes every time. I read alot of the posts/articles here about troubleshooting PE but to no avail. Basically I can capture, save, render, even "share" the project in other formats, but anytime I try to edit, or even watch any video in the viewer, it crashes. Even if I advance the video one frame it crashes! Event viewer reveals that the error event ID is 1000. Today's crashes have a time stamp of 0x46df9114, faulting module MSVCR80.dll. Yesterday's crashes list a different faulting module. There is also an exception code, fault offset, process ID. Not sure what information is needed. Any help is greatly appreciated - I am behind on an important project. Many thanks!
Specs:
Dell XPS 420
Windows Vista Home Premium 32 bit
Intel Core 2 Quad Q6600 2.4 GHz
4 GB RAMFirst, Google "MSVCR80.dll" and limit to "Adobe Premiere." Leave off "Elements" for now. You will find plenty of articles and some in this forum (one very recently). Many will have Adobe KB articles on problems and what to do.
Next, this ARTICLE might yield some clues to any other problem, at the time of the crashes.
Good luck,
Hunt -
"Font Capture: Adobe Premiere Elements.exe - Bad Image" error message
I purchased Premiere Elements 11 last year and it has been working fine. But just put in a new HDD into my laptop and now I can't open Premiere. I uninstalled / reinstalled the program a couple times today with no improvement. The problem is always the same: once I reinstal the program and open it, I get this error message::
C:\Windows\system32\QUARTZ.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original instalation media or contact your system administrator or the software vendor for support
I tried moving this QUARTZ.dll file, but it says I require permission from TrustedInstaller in order to move this file... whatever that means.
I am running a Dell Studio XPS 1640. Windows 7 Ultimate 64-bit.
Please help because I need to get these videos processed!
Thanks so much,
JaneenI still have this problem, unfortunately... I can't open Premiere Elements 11 because this error keeps preventing the program. The program will start to load in the purple box, and the error box will come up, saying it is a "Bad Image" and there's a problem with the system32\QUARTZ.dll file. I can't get past that step in opening Premiere Elements 11.
I have followed most the directions on the above article, and connected articles related to it.
I installed updated drivers and Bios, even though they were the same as what my laptop already had. I also downloaded the latest version of DirectX and that didn't change anything either. I tried to extract just the QUARTZ.dll file from it, but never was given an option to chose where to save the download or pull files out from it.
Can someone please share any suggestions to battle this problem? I can't use my Premiere Elements program, which is so frustrating. Everything else on the computer is working normally.
Thanks for your ideas and suggestions.
Janeen -
Adobe Premiere Elements 12 has stopped working
Running Premiere Elements 12 since last September. Although we don't always get along, it would always launch for me. This problem has been happening since Wednesday. I believe Microsoft updates were applied Wednesday morning, but not sure this affects the Elements startup. I applied the Premiere Elements 12 update on Wednesday morning, I though the installation said update 12.1.0.0, but it could have been 12.0.0.1. I remember a 12 and a 1 and a zero. The program starts, displays the spash screen, I click on Video Editor, which present the Existing Project or New Project tabs, clicking either of these causes the problem. Here are the details-
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 12.0.0.0
Application Timestamp: 530bd24a
Fault Module Name: WorkspaceManager.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 523cd2f7
Exception Code: c0000005
Exception Offset: 0000000000013070
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 548c
Additional Information 2: 548cd48eca8b94a71c47df1fc7a5ed12
Additional Information 3: 252a
Additional Information 4: 252a1a8470036fa2eb4b513e907014d9
Read our privacy statement online:
I find is interesting that I applied the update, but the app version is listed as 12.0.0.0, may give someone a clue. Control Panel says Premiere Elements 12.1.0.0 is installed. OS is Windows 7 54-bit. 8GB RAM.
Comments and suggestions welcome.PolarBear74
The first question is "If you believe the problem set in with Microsoft Updates, did you roll back the Microsoft Updates?"
Your screenshoot looks OK. Where is the 12.0.0.0 that you say you see?
1. Check out the Adobe Premiere Elements Previews Folder and the Media Cache Folder for pile ups of preview files and conformed audio.
(See Libraries/Documents/Adobe/Premiere Elements/12.0). Also check for pile ups of conformed video (See Edit Menu/Preferences/Media and Media Cache Database and its "Clean" button.)
2. See Edit Menu/Preferences/Scratch Disks and let us know where they are directed and how much free hard drive space exists at that location(s).
3. Is the problem confined to all projects (new and old)?
4. If you have not already, please delete the Adobe Premiere Elements Prefs file.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not solve the problem, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Let us pause here. Please let us know the outcome.
Thanks.
ATR -
Adobe Premiere Elements 12 don't start and crashes
Adobe Premiere Elements 12 don't work as it should in Windows 8.
I run the Pc as an Admin Account but still adobe just gives me this message and then crashes.
I only have one account that is Admin on this pc aswell.
I also tried to run the program as "admin" with right mouse buttom, but it's the same error thier.
I have also installed the program on another Pc I dont use but has Win7 and thier it works just fine.
So what should I do so I can use the program that I actually bought serval weeks ago?
But still cant use.... Anyone that know of this problem?
Really bad that you cant write or call adobe "support"daniel2014
How long ago did you purchase Premiere Elements 12? If it is within the last 30 days, you might be eligible for a free move to version 13. You need to contact Adobe via its Adobe Chat to discuss that as soon as possible if that is something of interest to you. There may be some debate about the way to make contact, but, if you purchased from Adobe direct as an online download, I would contact Adobe Chat by clicking on the following and following through with Chat Panel.
http://helpx.adobe.com/sea/contact.html?step=PRE_membership-account-payment_payments-invoi ces-orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not open as set, then you will need to navigate to Chat Panel using the above titles as guides.
If you stay with 12, then there are several areas to pursue
1. Can you open the program by going to the Adobe Premiere Elements.exe file, right clicking it and selecting Run As Administrator, and then double clicking the .exe in an attempt to open the program direct to the editor?
See
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 12
and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe and Adobe Premiere Elements.exe. You want the Adobe Premiere Elements.exe file.
2. If you create a new User Account with Administrative Privileges and install and run Premiere Elements 12 from there, does the program open?
3. Does the problem exist with and without the antivirus and firewall(s) disabled?
Let us start here and then decide what next.
Thank you.
ATR
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