Adobe Premiere Pro CC 2014 crashing

Hello,
I'm using MBP with OS X 10.9.4, 16GB of RAM with two hard drives, 480GB Sandisk SSD and the stock 750GB HDD.
My MBP is Early 2011 (8,2) model with AMD Radeon HD 6750 graphics card along with Intel HD 3000. I'm using external 27" Thunderbolt display with a resolution of 2560x1440. My project is set to use the OpenCL Mercury acceleration.
The video files I'm editing are Apple ProRes 444 sitting on the HDD drive.
My Premiere Pro CC 2014 keeps crashing all the time. Today it crashed 3 times, telling me a serious problem occurred and that Premiere must shut down. It managed to save the work. On the fourth crash, the application simply refused to play any clips, I tried to quit it, but it wouldn't, forcing me to force quit the application.
Another thing I noticed is that once I click on "open project" from the start screen it takes something like 5 sec. before the project appears. It's a small project so it should open immediately, the way it used to open in the past.
If it's relevant, I have only one installed plugin for Premiere and it's Neat Video Pro.
I don't know what's going on but Premiere Pro (CC, the one before CC 2014) used to be rock solid on this machine.
I'd appreciate any help with this issue since obviously something bad is going on.
All best,
Goran

I think I may have found the solution...
I completely removed the Premiere Pro folder under User > Documents > Adobe and so far it seems to have solved the problem.
I of course backed up my projects and than deleted this folder. So far it seems it worked.
I'll know for sure in a day or two, but after constantly crashing, Premiere hasn't crashed for the last 4-5 hours of work.
Goran

Similar Messages

  • Adobe Premiere Pro CC 2014 Crashing very often! Please Help!

    Hello,
    I am currently editing my first feature on Adobe Premiere Pro CC 2014 and it is currently up to date.
    I am editing on a iMac 27in, late 2013 brand new computer.
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    Memory 32GB 1600 MHz DDR3
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    System: OSX Yosemite V 10.10.1
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    7200 RPM
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    I am currently working on a fine cut of 5K Red Footage that is being cut in the RAW.
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    Lately, the program will randomly quit or freeze up 4-5 times during an 5-6 hour edit session.
    Many times it is random, however, it seems to happen often if I accidentally click on the end of a clip on the timeline and it goes to switch into trimming mode. 
    Also, it will randomly go into the "pinwheel of death" out of nowhere followed by "Adobe CC is not responding."
    My project file is just about 15MB now.
    What is causing this reoccurring problem?
    How can I make it happen less?  I have scoured the forums and found similar articles but no helpful solutions.
    I have recently turned auto save on to save every 2 minutes because there have been more than one occasion where I lost A LOT of work because of this issue.
    I am about two weeks out from picture lock delivery and this issue is driving me crazy and loosing me a ton of time.
    Please help or let me know if any more additional information can help solve the issue.
    I have sent in well over 25 error reports already.
    Thanks,
    Thomas.

    I think I may have found the solution...
    I completely removed the Premiere Pro folder under User > Documents > Adobe and so far it seems to have solved the problem.
    I of course backed up my projects and than deleted this folder. So far it seems it worked.
    I'll know for sure in a day or two, but after constantly crashing, Premiere hasn't crashed for the last 4-5 hours of work.
    Goran

  • Adobe Premiere Pro CC 2014 crashes upon launch

    Everytime I open premiere it says "Adobe premiere cc 2014 has stopped working." Also "A problem caused the program to stop working correctly."
    Ive searched far and wide through threads..
    Ive updated my graphics drivers.
    Ive updated chip stuff.
    Ive done windows update and all that.
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    Computer Specs:
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    Intel core i7
    CPU 3.50GHz
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    GEFORCE 760 Graphics

    Exactly what version are you on? There are now three releases of CC2014.
    Have you tried clearing your preferences? Clearing the cache files?
    What third-party plugins are installed, if any? How about codecs?
    Does it crash while the splash screen is up or after the welcome screen or after the project loads?
    Is Windows 7 Service Pack 1 applied. (I know you said that you updated Windows, but it's worth being very specific here.)
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  • Adobe Premiere Pro CC 2014 keeps lagging and crashing

    My Adobe Premiere Pro CC 2014 keeps lagging and crashing to a point where I cannot do my job. When I open my premiere file, I can work on my timeline for maybe two or three minutes before it lags, freezes, and then finally crashes. I'm at a loss of what exactly is causing my problem because I edit primarily H.264 files and my sequences are not complex in any sense of the word. I've been dealing with this for days and I cannot seem to find a solution. If anyone has any advice please let me know because I am desperate. Thank you.
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    Hi Dana,
    Can you go to File-Project Settings-General and change the video renderer to Software Only Mode.
    Check if that works or not.
    Are you using any third party plug-in's for Premiere Pro?
    Thank You
    Arjun

  • Adobe premiere pro cc 2014 - constantly crashing

    Naturally, my project is under deadline..
    My system is running OS X 10.9.4 (13E28)
    late-2012 MacBook Pro Retina
    2.6 GHz Intel Core i7
    16GB 1600 MHz DDR3
    Intel HD Graphics 4000
    NVIDIA GeForce GT 650M
    768Gb Flash Hard Drive
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    Even after spending most of Thursday and Friday on the phone with Adobe support; deleted all files from media cache, re-imported project, waited for premiere to re-conformed footage, etc..
    ...I still find my project loading sluggishly.. like it takes 15 minutes until video clips in the sequence will fully loads & appear in the project window... it becomes momentarily operable before quickly becoming inoperable as the video and audio no longer playback or respond to the cursor.
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    It seems as though the software loses the dynamic link between the footage as it completely goes black.
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    The crash reports I have are from a few days ago when they first began and before they stooped generating reports.
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    Exception Codes: EXC_I386_GPFLT
    It also crashed a few times with the following errors:
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5fbfdef0
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
    Any help would be greatly appreciated!

    First I must say.. ADOBE PREMIERE PRO CC 2014 is glitchy as hell (and in my three weeks editing a documentary or rather two weeks bc I lost an entire week due to this issue) I have come to learn and identify some workaround solutions..
    Here is what I originally wrote after speaking to five different Adobe engineers...
    It is only an issue with PrCC2014 and the temporary solution before the upcoming update is to...
    1) Go into Preferences... Audio... and UNCHECK the box next to "Maintain pitch while shuttling."
    [this is a new feature in PrCC2014 that is processor intensive, causes audio dropouts, and is a major player in why the playback suffers]
    2) Go into your sequences settings for each sequence you have for DSLR footage and change the Editing Mode preset to "CUSTOM"
    3) Next scroll down to Video Previews and change the preview file format to "QuickTime" and the codec to "Animation."
    4) Uncheck the box  next to "Composite  in Linear Color (requires GPU acceleration or max render quality).
    [this is another new feature that is also processor intensive & is also a key suspect to the problem]
    THE KEY TO FIXING (temporarily) THE BEHAVIOR
    When your computer begins to show signs of the glitchy - sluggish playback behavior..
    Stop.. go back into your SEQUENCE SETTINGS and change it to a different EDITING MODE (only temporarily) and click OK.
    You could change yours from ProRes to CUSTOM (as indicated in step #3)
    Next a prompt will pop up asking you...
    Click okay then immediately go back to SEQUENCE SETTINGS and change it back to your original setting, in your case, ProRes.
    Somehow, by DELETING those PREVIEW FILES it essentially resets the issue... until the dreaded glitchy behavior returns.
    I have had luck with this trick and hopefully you will too..
    Cheers!

  • Adobe Premiere Pro CC 2014.2 Unusuable - Crash

    Hi, just updated to Premier Pro CC 2014.2, and it's unusuable.
    Drivers all updated, Windows 7 Pro. Intel Core i7 8GB Ram 64 bit
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    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000000000004
    Faulting process id: 0x1ff8
    Faulting application start time: 0x01d0297d48ce56a9
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
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    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: igdrcl64.dll, version: 10.18.10.3960, time stamp: 0x54299cb8
    Exception code: 0x40000015
    Fault offset: 0x00000000000b7a16
    Faulting process id: 0x83c
    Faulting application start time: 0x01d0297bd75304ee
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\system32\igdrcl64.dll

    Hey Nick,
    I had exactly the same problem. Crashes after 1-2 minutes of random activities.
    I ended up going down to 2014.0 and then upgrading to 2014.1. Everything is working perfectly now.
    If you are interested to do the same you can go here to get 2014.0: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
    And then here for the upgrades: All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
    Make sure you read the instructions carefully. The 2014.0 link does not work unless you follow the steps.
    Here are my specs and error.
    Win8.1,  2x Gforce Titan Black, Intel i7-4960X @ 3.60GHz, 64GB
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: ntdll.dll, version: 6.3.9600.17476, time stamp: 0x54516b13
    Exception code: 0xc0000005
    Fault offset: 0x0000000000037049
    Faulting process id: 0xc54
    Faulting application start time: 0x01d028ef6b52f9d8
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: bd89d792-94e2-11e4-828a-54271e6b4262
    Faulting package full name:
    Faulting package-relative application ID:

  • Premiere Pro CC 2014 crashes when loading project file

    Hi guys, any help on this is much appreciated as I have a job due in 18 hours and I'm in big trouble if I can't fix this.
    I've been editing a project in Adobe Premiere Pro CC 2014 (updated to the latest version) and when I tried to access the same file today it is giving me the error message:
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    I had saved other version files and they all seem to be working properly so I know it's not my HD that is corrupt. In fact my suspicion is that it has something to do with a blur effect i'm using. The only problem is, I can't even access the file to delete the effect as the project file won't open.
    Information about my computer:
    I am using a Macbook Pro
    OS X version 10.9.4
    2.6 Ghz Intel Core i5
    Memory 16 GB, 1600 MHz DDR3
    Any suggestions/comments would be appreciated.

    Guys I solved my own problem - thought I'd share with you how in case anyone else is having this problem -
    I came across this thread
    Premiere Pro CC error message and crash
    which had the suggestion -
    "Do tou have after effects installed? If yes, please try to import the main sequence into it and then export it as premier pro project from file/export ootion and then try to open that in premiere pro."
    This didn't work for me too but I did try and import my existing project into a new project and copy all the files over. Works fine now.
    I don't know if I will have the same issue again tomorrow so I'm going to render out a super high res video before I close premiere just in case

  • Premiere Pro CC 2014 crashing constantly

    Premiere Pro CC was great. Premiere Pro CC 2014 is not so great!
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    It happens so inconsistently I cannot explain.
    I wish Adobe would see this post and contact me to resolve.
    We pay for 5 seats every month and should not have to deal with software crashing constantly.
    Thanks,
    J

    Hi, I have the same problem too.
    Premiere pro cc 2014 crash constantly. I found problem in the overflow of RAM when I quickly scan (review) my clips on the timeline or resize the clips.
    My configuration:
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  • Adobe Premiere Pro CC 2014.2 (8.2) freezes up constantly on Mac OS X Yosemite

    After the latest update (no idea which one but the latest update) Premiere Pro cc just keeps freezing up constantly. There's no indication what brings it up but after different periods of time I just get the apple wheel and the entire program freezes up. I force quit and get the "sorry, a serious problem has occured", blabla. Sometimes it's in the middle of cutting a clip, sometimes it's while trimming. There isn't a single indication what causes it. At first I thought it was only because of using a multicam clip, but that's not the case anymore. I tried reducing memory to other apps, deleting preview files, deleting autosaves, turning off autosave altogether, deleting Adobe Premiere 8.0 preference file, changing permissions, basically everything in this post: Re: Adobe Premiere Pro CC keeps crashing... (Which now also seems totally neglected by Adobe).
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    It's getting REALLY frustrating now and it's time something is done about this. Yes I know, "don't just say it's frustrating, explain the problem", but that fase has passed now. I'm paying for this product and it needs to work like it should.
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    Hi JJ,
    JJ Millen wrote:
    It is not about the past times you may or may not have participated, but about the latest message from rob654 and my last messages in that thread (which are clearly not about Windows).
    One great reason to get a Mac only version of the post. It is never a good idea to post on a Windows post with Mac problems. And when threads get so long and unruly, the team can't focus on the actual issue so it doesn't get the attention it needs.
    Now that we have that sorted out...
    JJ Millen wrote:
    I checked that and it says 8.2.0. (65) build.
    Thanks for the verification. You are running Premiere Pro CC 2014.2 (8.2). It helps to have that absolutely clear.
    JJ Millen wrote:
    Here are all the checkpoints mentioned in that thread, applicable to my project:
    - Version 8.2.0;
    - My Creative Cloud says Premiere Pro is up-to-date;
    - Operating system is OS X Yosemite version 10.10.1 (14B25);
    Very well, did things operate any differently on Mac OS X 10.9.x? Or did you have the same problem?
    JJ Millen wrote:
    Type: MPEG Movie
    File Size: 4,0 GB
    Image Size: 1920 x 1080
    Frame Rate: 25,00
    Source Audio Format: 48000 Hz - 16 bit - Stereo
    Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
    Total Duration: 00:12:35:16
    Pixel Aspect Ratio: 1,0;
    So is this H.264? What is the camera that you are working with? DSLR?
    JJ Millen wrote:
    - I do not get any error messages, except for the "Sorry, a serious problem has occurred"-message after I have to force quit my Premiere because of the freeze;
    What kind of drives are the media files stored on?
    Are the permissions set correctly (as Read/Write) for the Mac HD and your media drives?
    Are the permissions set correctly for all the Adobe folders as I outlined in my blog?
    JJ Millen wrote:
    - The problem mostly occurs when cutting a clip with the razor tool, regardless of the kind of clip;
    When you import clips, are you using File > Import, or are you importing via the Media Browser?
    JJ Millen wrote:
    - Yes this has worked before, the problems started either after creating a submix (which I've deleted, without result) and/or after updating to a newer version of Premiere CC;
    Definitely do not update Premiere Pro or OS X when in the middle of a project. Wait until it's complete. If you did either or both of these things, you can cause your project to become corrupt. After your current project is wrapped, test with a brand new project.
    JJ Millen wrote:
    - The only software I run actively besides Premiere is Apple's Mail program, Safari and/or Chrome, sometimes Wire, sometimes Spotify;
    - I currently have no third-part effects or codecs installed in Premiere;
    - I installed the latest CUDA Mac Driver, version 6.5.37 (release date 01/14/2015);
    - The problem just happens while working in my sequence, not in any final output. I don't know what is meant by "previews", but I have the yellow bar indicator in my sequence, if that's info you need.
    I have heard of others having issues with OS X 10.10 and NVIDIA GPUs. My advice is to consider downgrading your OS if you continue to have issues. I believe I have avoided a lot of trouble by sticking to OS X 10.8.5.
    Previews AKA the Media Cache are your "render files." They can become corrupt, so it's a good idea to trash them when troubleshooting. You can locate them via your Preferences > Media. Click the Browse button.
    JJ Millen wrote:
    Okay I went through that menu (which I'm not eager to do, I prefer direct contact) and came across the CUDA setting inside the project settings. I've now enabled the "Mercury Playback Engine GPU Acceleration (CUDA)", which might help.
    So were you set to "Mercury Playback Engine Software Only" or "Mercury Playback Engine GPU Acceleration (OpenCL)" prior to changing it to "Mercury Playback Engine GPU Acceleration (CUDA)?
    JJ Millen wrote:
    Testing with a brand new project is not an option. I have a deadline for my current project and it's impossible to start from scratch. What I did try is start a new project and importing the existing one, which didn't help so far.
    I was just wondering if you experienced the same issues in a new project. Any project you update to a new version is suspect, in my opinion. In the future, try to avoid doing that. If your current project is corrupt, I could see why you are having certain issues.
    For what it's worth, we had another user that exhibited similar issues until they started with a brand new Premiere Pro CC 2014.2 (8.2) file.
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    It's the #1 reason Mac users experience freezing and crashing. The other one I'd look at is that NVIDIA drivers are not working well with Yosemite. Finally, if you update a project across versions, it can become corrupt. Not much you can do about that except start a new project ASAP.
    Thanks,
    Kevin

  • Adobe Premiere Pro CC 2014 has stopped working

    Today I've encounter an issue with Adobe Premiere Pro CC 2014 where it will crash on launch, with the error statement, Adobe Premiere Pro CC 2014.0 has stopped working. I've tried uninstalling, reinstalling, rebooting, uninstalling and reinstalling graphics drivers, with no avail. I was even connected to a tech support member who was helping me when the program crashed and now I can't reconnect with that member. I'm at a loss of what to do but any help would be greatly appreciated
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    A variety of issues can cause PPRO to crash on launch. Here are some of them:
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    folders that Premiere writes to being set to read-only
    the user not having administrator rights
    a conflict/incompatibility with some OS setting
    a problem on the licensing/authentication side.
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  • Premiere Pro CC 2014 crashing on app startup, solutions exhausted??

    I've seen similar fixes offered for this but I've tried all to no avail.
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      Problem Event Name: APPCRASH
      Application Name: Adobe Premiere Pro.exe
      Application Version: 8.0.1.21
      Application Timestamp: 53c7b17f
      Fault Module Name: dvaui.dll
      Fault Module Version: 8.0.1.21
      Fault Module Timestamp: 53c76970
      Exception Code: c0000005
      Exception Offset: 00000000002f4e39
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: 4d34
      Additional Information 2: 4d34d3a7ae19b5763432cd60b19af792
      Additional Information 3: 0fe8
      Additional Information 4: 0fe86a744bc3a8e89178eceb53cd1d4c
    I've taken the advice of others and uninstalled PPro CC 2014, restarted, updated my Nvidia drives, restarted, reinstalled PPro CC 2014, restarted, attempted to run application but same crash persists.  Others also said something about changing permissions to "something";  I tried changing permissions to the cache folder I use but not sure how relevant that is, nor what to EXACTLY change for permissions, IF that's the problem.
    Any advice, experience with this problem, or discussion would be appreciated.  Thank you!
    UPDATE 7/27/14
    Uninstalled ALL Creative Cloud components / applications completely,  used Adobe CC Cleaner Tool to clean out remnants of cloud.  Reinstalled only PPro and Media Encoder 2014 and same thing happens for PPro, crashes instantly on startup.  I did, however, get some interesting weird Encoder errors and failures during its installation via Creative Cloud desktop.  Here are some photos of the error log:
    I feel that something is wrong from the very start, perhaps something within dynamiclink that crashes PPro / also gives install errors for Encoder. 
    Any help or thoughts are appriciated!!!

    UPDATE 7/28/14
    The preferences suggestions is indeed where the problem was. In my case, there was a Premiere Pro preferences folder that was in conflict with an earlier PPro pref folder under the Windows 7 Sync Center. I guess thats the Windows equivalent of Mac preferences issues, so be sure to check if you have any syncing conflicts, I suppose, lol. Hope this helps anybody with similar problems out there!

  • Adobe Premiere Pro CC 2014.2 Trial Version  - Error when importing mts and mp4 video files

    First time using Adobe Premiere Pro (and I'm using the trial version).  When I try to import an mts video file (and tried to import an mp4 file as well), I get the error: Adobe Premiere Pro CC 2014.2 has stopped working.  And then the program crashes. Please help.
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    Hi Catherine,
    Welcome to the Adobe forums.
    Please try the steps mentioned below and check if it works for you.
    1. Launch Premiere Pro and create a Project, go to File menu>Project Settings>Renderer and change the Renderer to Software only mode, delete previews if you get a prompt and then try to import the clip.
    2. If step 1 fails or the Renderer is already on Software only mode, go to Start Menu and search for Device Manager, go into Display Adapters and Right click on the Graphics card to select Update driver software option, on the next screen choose "Browse my computer for driver software", then choose "Let me Pick from a list..." option and from the list select "Standard VGA Graphics adapters. You might need to change the screen resolution of your screen and once done restart the machine again.
    Launch Premiere Pro and import the clip to check.
    Regards,
    Vinay

  • Adobe Premiere Pro CC 2014.0 has stopped working & Adobe QT32 Server CC 2014.0 has stopped working

    Hello,
    I just installed Adobe Premiere Pro CC 2014 as trial to see if its working on my system but as soon as i launch it, it crashes with the following errors on splash screen: Adobe Premiere Pro CC 2014.0 has stopped working followed by Adobe QT32 Server CC 2014.0 has stopped working.
    System Info:
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    16GB RAM
    Intel Core i7-4770 CPU @ 3.40GHz 3.39GHz
    NVIDIA GeForze GTX 660 (fully updated)
    I turned off Windows 7 Sync Center (suggested in adobe forums) but it didn't help.
    I tried running it as administrator, and playing with the permissions but nothing helped.
    Please help me with my problem.
    Thank you,
    James

    I have the same problem too.
    I try format pc ans reinstall win7 64 bits totally clean, but nothing...
    Drivers are update, intel i7,nvidia gtx 760,all works fine in all aplications and games.
    When open media encoder or premiere or after effects crash is startup and show message adobeqt 32 stoped.
    The sp1 are install too.
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    The solutions how reinstall or update drivers not work, fix a problem please.

  • "Adobe Premiere Pro CC 2014.1 has stopped working"

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    No guarantee that this will work for you, but I went to Intel's website (Intel® Driver Update Utility for graphics drivers) and downloaded the updated driver software. Hope that helps!

  • Premiere Pro CC 2014 crash and crash, and crash....

    Kevin and all you other Premiere Pro CC people out there.
    How long before Adobe will solve the problem of Premiere Pro crashing over and over again.
    I guess there is no one reading this that could tell me "it works for me".
    So Kevin (staff),
    Here is the 36-line-report you requested from me.
    For your information. Premiere Pro CC 2014_2 and back paddling to 8.0, they all crash.
    Most crashes are freeze on timeline. Thats is, nothing moves, sometime the music track
    just keep going and you can't stop it, so you have to hard quit.
    My power: Mac Pro 2014, 6 core, dubble graphic card, 64 GB memory, 1 TB SS storage
    This is my latest report:
    Process:               Adobe Premiere Pro CC 2014 [717]
    Path:                  /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
    Identifier:            com.adobe.AdobePremierePro
    Version:               8.0.0 (8.0.0)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Adobe Premiere Pro CC 2014 [717]
    User ID:               501
    Date/Time:             2015-04-03 14:55:56.729 +0900
    OS Version:            Mac OS X 10.10.2 (14C1514)
    Report Version:        11
    Anonymous UUID:        3C4BE865-15A1-83C0-2A8F-247384EECB0D
    Time Awake Since Boot: 19000 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000000000c0
    VM Regions Near 0xc0:
    -->
        __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreText             0x00007fff8c98db95 TLine::~TLine() + 243
    1   com.apple.CoreFoundation       0x00007fff9105ca9e CFRelease + 526
    2   com.apple.HIToolbox           0x00007fff8d5a0944 TCoreTextLineInfo::~TCoreTextLineInfo() + 34
    3   com.apple.HIToolbox           0x00007fff8d5a0913 TLayoutInfo::Clear() + 51
    4   com.apple.HIToolbox           0x00007fff8d5a078f TCoreTextEngine::Invalidate() + 49
    5   com.apple.HIToolbox           0x00007fff8d59d0a8 TCoreTextEngine::Init(void const*, THIThemeTextInfo const*) + 92
    6   com.apple.HIToolbox           0x00007fff8d59cf00 TThemeTextCache::Create(void const*, THIThemeTextInfo const*) + 460
    7   com.apple.HIToolbox           0x00007fff8d59c8bf DataEngine::GetTextDimensions(void const*, double, HIThemeTextInfo*, double*, double*, double*) + 259
    8   com.apple.HIToolbox           0x00007fff8d59c785 HIThemeGetTextDimensions + 185
    9   com.apple.HIToolbox           0x00007fff8d5e124e HIStandardMenuView::MeasureItemTextWidth(__CFString const*, TextLayout*, __CTFont const*) + 122
    10  com.apple.HIToolbox           0x00007fff8d5e0a3f HIStandardMenuView::GetItemWidth(float, TextLayout*, unsigned char*) + 719
    11  com.apple.HIToolbox           0x00007fff8d5dde02 HIStandardMenuView::GetOptimalSizeSelf(CGSize*, float*) + 878
    12  com.apple.HIToolbox           0x00007fff8d5dda1c HIView::SendGetOptimalBounds(CGRect*, float*, CGSize*) + 416
    13  com.apple.HIToolbox           0x00007fff8d5dd84f HIView::GetOptimalSize(CGSize*, float*, CGSize*) + 45
    14  com.apple.HIToolbox           0x00007fff8d5dd755 HandleCalculateMenuSize(OpaqueEventRef*) + 154
    15  com.apple.HIToolbox           0x00007fff8d58213a MenuData::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 358
    16  com.apple.HIToolbox           0x00007fff8d58098c DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1260
    17  com.apple.HIToolbox           0x00007fff8d57fdce SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    18  com.apple.HIToolbox           0x00007fff8d57fc42 SendEventToEventTargetWithOptions + 43
    19  com.apple.HIToolbox           0x00007fff8d5dd4e4 _CalcMenuSizeOnDevice(MenuData*, unsigned short, unsigned int, CGRect const*, unsigned int) + 763
    20  com.apple.HIToolbox           0x00007fff8d5e1bad GetInitialMenuRect(MenuSelectData*, MenuData*, unsigned char, Point, unsigned short, Rect*, unsigned int*, CGPoint*) + 261
    21  com.apple.HIToolbox           0x00007fff8d5f6f32 GetCurrentMenuRect(MenuSelectData*, unsigned int*, CGPoint*) + 110
    22  com.apple.HIToolbox           0x00007fff8d605890 DrawTheMenu(MenuSelectData*, __CFArray**, unsigned char, unsigned char*) + 582
    23  com.apple.HIToolbox           0x00007fff8d60548c MenuChanged(MenuSelectData*, unsigned char, unsigned char) + 356
    24  com.apple.HIToolbox           0x00007fff8d5f1e36 TrackMenuCommon(MenuSelectData&, unsigned char*) + 1211
    25  com.apple.HIToolbox           0x00007fff8d604fb1 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 510
    26  com.apple.HIToolbox           0x00007fff8d604c5e _HandleMenuSelection2 + 446
    27  com.apple.AppKit               0x00007fff9191b8be _NSHandleCarbonMenuEvent + 277
    28  com.apple.AppKit               0x00007fff917b72f0 _DPSNextEvent + 1843
    29  com.apple.AppKit               0x00007fff917b6730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    30  com.apple.AppKit               0x00007fff917aa593 -[NSApplication run] + 594
    31  com.adobe.Frontend.framework   0x00000001000c948d FE::MacApplication::RunSelf() + 45
    32  com.adobe.Frontend.framework   0x0000000100047cca FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4058
    33  com.adobe.Frontend.framework   0x00000001000cad44 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 276
    34  com.adobe.Frontend.framework   0x00000001000d1f25 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
    35  com.adobe.AdobePremierePro     0x00000001000018ac main + 508
    36  com.adobe.AdobePremierePro     0x00000001000016a4 start + 52

    Hi,
    Sorry to hear about the experience. Can you please try this:
    Go to the following locations:
    Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
    Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
    Location 3: Documents > Adobe
    In all the locations, rename the 'Adobe' folders to 'OldAdobe'
    Launch Premiere, accept the License Agreement and see if it works.
    Note: You will lose your customized workspaces and keyboard shortcuts. Wait for Premiere to generate the media cache the first time you launch the project.
    Also i would suggest you to make this change if the playback issue continues and see if it works better:
    Under File > Project settings > General, change the Video renderer to Mercury Playback Engine software only. Click OK and select "Delete Previews"
    Thanks,
    Rameez

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