Adobe Premiere Pro CC Crash on Splash Screen
My Adobe Premiere Pro CC 2014 is crashing on the splash screen. My Adobe Premiere Pro CC was not crashing until 2014. I am very angry and frustrated this subpar update was forced on us.
I have tried:
Uninstalling and re-installing SEVERAL TIMES
I have tried changing the compatibility issues to windows 7
I have tried running in administration mode
I have started my computer several times
I have tried updating my video drivers
My computer specs:
ASUS G75V gaming laptop
1tb SSD
12g ram
3gb video memory
I have deadlines for clients and this is VERY frustrating!!!!
Hey everyone. I'm having the exact same issues. I've been using Premiere Pro CC for over a year, and only just recently started having issues with it. Now, every time I launch it crashes(not responding) before it even gets to the project screen.
I'm running Windows 7 Pro 64-bit
Intel i7 4820k 3.70 Ghz Processor
Nvidia GeForce GTX 760 graphics card with the latest drivers. 9.18.13.4052
8 GB of DDR3 1333Mhz RAM
So far I have tried uninstalling and reinstalling all graphics drivers as well as Premiere with no luck.
I then uninstalled every single Adobe application, including CC. Then reinstalled CC and Premiere by themselves. Still no luck.
Similar Messages
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Premiere Pro CC crashes at splash screen
Hello everyone. Having a problem that I hope someone can help me resolve.
This morning I restarted my workstation and when it rebooted I was unable to launch Premiere Pro CC. It gets stuck on the purple splash screen that normally loads all of the assets. After a while, it says "Premiere Pro CC is not working" and gives me a crash log. I'll post the crash log but first I'll list some of the things i've tried to fix this..
1. Restart the computer
2. Update all drivers
3. Run Premiere in compatibility mode and as an admin
4. Reinstall Premiere
5. Adobe tech support used remote acces to replace the file "dvamarshal.dll" in my Premiere folder (but it still doesn't work)
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 7.2.1.4
Application Timestamp: 52aed7f3
Fault Module Name: dvamarshal.dll
Fault Module Version: 7.2.1.4
Fault Module Timestamp: 52ae9790
Exception Code: c0000005
Exception Offset: 000000000000aa59
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 1ef8
Additional Information 2: 1ef85c0568694c37a496679930350233
Additional Information 3: baac
Additional Information 4: baac23f2a22564c5ed3f3c4d66fbcb9b
At a loss here and I have deadlines to meet. What can I do besides re-installing my entire operating system..?Hi,
May I know the System Model name and also which video card is there.
As you mentioned that there is a dead line you can run the Premier pro in standard VGA mode.
To make in standard VGA mode.
1. right click on my computer -> click on Manage
2.on the computer management window on the left side click on the option for Deivce manager
3.Expand Dispaly Adpaters Option
4.Right click on the video card (AMD Or Nvedia) ->select Upgrade device driver
5.select Browse my computer for driver software
6.Select Let me pick from the listof device driver on my computer
7.Select Standard VGA Graphic Adapter and click on next
then restart the computer and launch premier pro . It should work for the time being and in the mean time we will research more and help you . -
Premiere Pro not loading after splash screen, can't find fix on forums.
Fresh install, doesn't matter what I do to this machine, memcheck came out ok. I click on Premiere Pro CS3 icon loads splash screen, then kicks out an error code.
EventType : BEX P1 : P2 : 0.0.0.0 P3 : 00000000 P4 : unknown
P5 : 0.0.0.0 P6 : 00000000 P7 : 00000000 P8 : c0000409
P9 : 00000000
I have a fresh install of window XP home edition service pack 3, 3 gigs of ram, Ati x1200 on board memory, (also have a nvidia 8800gt that I thought was the problem...it's not.) Most up to date drivers. Running two sata hard drives both 250 western digitals.
system information
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DESK
System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
System Model MS-7327
System Type X86-based PC
Processor x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2494 Mhz
BIOS Version/Date American Megatrends Inc. V1.6, 2/28/2008
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DESK\Auggie
Time Zone Central Standard Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 1.28 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GBok, one more time. I have a problem with Premiere Pro CS3 Crashing after the splash screen. It loads everything right on the splash screen, but when it goes to loading the work areas, it goes white and comes up with the error code of :EventType : BEX P1 : P2 : 0.0.0.0 P3 : 00000000 P4 : unknown
P5 : 0.0.0.0 P6 : 00000000 P7 : 00000000 P8 : c0000409
P9 : 00000000
What ever that is.
I have an amd 4800+ Dual Core and 3 gigs of ram. An Nvidia 8800gt with latest drivers installed for all of it. Running windows XP home sp 3 build 2600 More information on my system below.
I've re-installed 3 times, and even tried a clean install of vista. I've done the hold shift while loading and get the same issue no matter what. I've Deleted the premiere folder in local settings.
I've done all the steps at http://premierepro.wikia.com/wiki/Troubleshooting
a screen capture from process explorer and cpu fan can be found here http://www.theslam.net/images/desktop.jpg
DXdiag file can be found at
http://www.theslam.net/images/DxDiag.txt
hopefully this helps.
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DESK
System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
System Model MS-7327
System Type X86-based PC
Processor x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2494 Mhz
BIOS Version/Date American Megatrends Inc. V1.6, 2/28/2008
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DESK\Auggie
Time Zone Central Standard Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 2.36 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 5.84 GB
Page File C:\pagefile.sys
Name NVIDIA GeForce 8800 GT
PNP Device ID PCI\VEN_10DE&DEV_0611&SUBSYS_06DC19F1&REV_A2\4&3B252A0E&0&0010
Adapter Type GeForce 8800 GT, NVIDIA compatible
Adapter Description NVIDIA GeForce 8800 GT
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers nv4_disp.dll
Driver Version 6.14.11.8122
INF File oem2.inf (nv4_G9x section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1440 x 900 x 75 hertz
Bits/Pixel 32
Memory Address 0xFD000000-0xFDFFFFFF
Memory Address 0xC0000000-0xDFFFFFFF
Memory Address 0xFA000000-0xFEAFFFFF
I/O Port 0x0000D800-0x0000D87F
IRQ Channel IRQ 18
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nv4_mini.sys (6.14.11.8122, 6.01 MB (6,301,248 bytes), 12/26/2007 4:35 PM) -
Premiere Pro CC hangs on splash screen "loading ExporterQuicktimeHost.bundle"
Premiere Pro CC hangs on splash screen "loading ExporterQuicktimeHost.bundle"
This happened before when I had CS6. I'm now using CC and haven't had problems until now. I again get the hang up while loading. Previously I trashed the loading ExporterQuicktimeHost.bundle file and this solved the problem.
I tried to contact support. I thought my subscription to CC included support, apparently not.
Anyone else have this Problem?
BrianThanks for the response Kevin.
I tried repairing permissions.
I recently installed OSX 10.8.4 but I've been succesfully using PP since then. PP is up to date v7.0.1
I have read the other forum posts on this.
Again, this problem cropped up using PP CS6, but I was able fix it using this procedure:
1. Go to Applications
2. Go to Adobe Premiere CS6
3. Right click on the application and click on “Show Package Contents”
4. Go to Contents –> Plug-ins –> Common
5. Move the following files to the desktop: ExporterQuicktimeHost.bundle and ImporterQuicktimeHost.bundle
6. Restart Adobe Premiere CS6 and it will successfully open up
This no longer fixes it.
I desperately need to get back to work.
Even though I feel Adobe support should be included in a CC subscription, I'm considering purchasing Adobe Bronze support with a max wait time of 4 hours and only alloted phone calls for $175
thanks anyway -
Why does adobe Premiere Pro CC Crash every time I export a movie file?
Why does adobe Premiere Pro CC Crash every time I export a movie file?
Please hand type your posts directly into the browser window. Copy/Paste leaves unwanted code throughout.
span style="color: #ffffff; font-family: Arial, Helvetica, sans-serif; font-size: 12px; background-color: #000000;" -
Adobe premiere pro CS6 crashes whenever I move the timeline
Hi there, my Adobe Premiere pro CS6 crashes when moving the timeline or importing new clips. I have tried several things, I opened up a earlier project to try that and it was fine for a while, but after about 5-10mins of use it hit the same problem and would then always crash whenever I openend it and moved the timeline marker or added a new clip.
Another problem that may or may not be related, is that some clips are broken up into about 6 glitchy squares instead of the actual clip.
Any help would be much appreciated, thanks.>an AMD 6670 GPU
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool -
Adobe Premiere Pro CC Crashes on startup after upgrading to new computer monitors
Hey everybody, I am tech-savvy so go ahead and throw detailed answers at me. I recently updated to Windows 8.1 because Premiere Pro CC (version 7.2.1) crashed on startup in Windows 8. After the update to Win8.1, it worked fine with my old 19in. VGA full-screen monitors. However, after I installed new HD wide-screen monitors yesterday, I opened Premiere Pro and it started up just fine and is stable until it processes a video file. If I'm fast enough, it will successfully import a file from the media browser, but as soon as it "processes" the video in the media browser or the video in the timeline, Windows gives me the error "Adobe Premiere Pro CC has encountered an error and must be shut down". I tried every trick in the book- including changing the monitor refresh rate down from 144Hz to 60Hz, tried using an HDMI cable instead of DVI-D, and tried reinstalling Premiere Pro (restarting the computer at the proper points in the process), and tried setting it to render using no GPU acceleration (Mercury software only). Nothing seems to work. Below are the specs on my computer:
CPU: AMD FX-8120, GPU: Dual AMD HD Radeon 6670's 1GB GDDR3 each outputting to its own monitor via DVI-D Dual Link, Monitors are ASUS VG248QE 24" running 1920x1080p resolution @ 144Hz, 7200RPM Western Digital HDD.I had this same problem on my HP laptop that has two video cards. I had to dissable the Intel 4000 in order to get Premiere CC to function. However, once this one done, it was no longer possible to use the external monitor (even when I closed the lid, it simply would not recognize the external monitor). Thus, each time I'm using Premiere CC then I have to disconnect the monitor and use device managre in Win8.1 to dissable Intel. It's really a huge pain in the arse. Also, I do not have an option to choose to choose a second monitor in Win8 once the Intel is dissabled. I've updated both drivers - so, I guess that's the only solution there is for my laptop. I'd suggest not using this software with a HP laptop that has two graphics cards.
-
Premiere CC 2014 Crashes on Splash Screen
Hi there,
Running Premiere CC 2014 on Win7x64. A few days ago it began crashing on the startup screen right after attempting to launch the program. I have updated/rolled/back/changed my nvidia drivers (geforce 770) so many times at this point I cannot count...have removed ALL adobe programs and reinstalled, cleared cache, cleared prefs, emptied media cache....feels like I've tried everything.
Have been on the phone with both nvidia AND adobe, who have sent me back and forth a few times. I think it's a Premiere issue because the other cuda accelerated programs I try run just fine.
Help!Thanks for the response, Mark. One of the crazier things about this is that windows update is also malfunctioning and its service will not initiate when told to do so...it's even set to Auttomatic Delayed start. So this leads me to believe that windows had a failed software update, and Premiere is feeling the effects of that. The only other thing on your list I could that seem logical would be a corrupt user pref setting (#1), however I deleted all prefs when uninstalling all the adobe programs before reinstalling. After 2 hours on the phone with Nvidia I have determined the graphics card is not the issue.
Here's the windows event log:
====================================
Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
Faulting module name: dvaui.dll, version: 8.0.1.21, time stamp: 0x53c76970
Exception code: 0xc0000005
Fault offset: 0x00000000002f4e39
Faulting process id: 0x1aa4
Faulting application start time: 0x01cfddacf2c64f1b
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\dvaui.dll
Report Id: 32b540fc-49a0-11e4-9537-74d02b2a846b
=====================================
Every single time it crashes, dvaui.dll is the file being referenced. What is that DLL responsible for? Thanks for helping me resolve this. -
Adobe Premiere Pro CS6 crashing when making edits
I everyone. I migrated to Adobe Premiere Pro CS6 (I need to finish a couple of project before I can update the computer to CC and Mac OS 10.8.) and it's been crashing right from the begining. It's a random crash but my impression that it becomes more probable as the projects grow.
It happens whenever I'm editing and I press the shortcut for "overwrite" or "insert". (It also happens when I press the icon or move the clip to the timeline)
The screen message I get is this one:
The log message that I get afterwards goes as follows:
On previous days, I've been able to keep working just by deleting the Media database preview files from Premiere but it's not working anymore.
I'm working with XMF files shot with a Canon C300 synced using premiere to sound files (.wav). It only happens when I try to edit but it doesn't matter if I try to edit sound, sound and image or just image.
What it doesn't make sense is that it says something about "dynamic lynk" and, as far as I know, I'm not using dynamic link at all.
Thanks in advance for your time and wisdom
Jaime From SpainNow, a few updates after a very long night (just in case it might help somebody)
Up until last night, I was saving my Premiere Projects in a Dropbox Folder inside my computer. It was a quick safe way of having a backup copy. Well, it seems that the crash is somehow related. Don't ask me why but once I moved the project file to a regular hard drive (actually a RAID0 where I keep my heavier files) the crashes have stopped.
This morning I went back to the dropbox idea with a new project and -Voilá!- after three hours of work, it crashed again. I moved the file to the RAID disk and no more crashes. My guess is that it is somehow related to the auto-save files that premiere keeps saving. Once it reaches a certain amount (around 20 in my experience) dropbox and Premiere start to do something weird and they crash the software... (It might be related to the software dropbox uses to keep your folders updated and keep backup versions of everything)
I'll run a few tests next week trying to keep the Auto-save files out of dropbox and just the regular files there to see what happens.
Best regards
Jaime -
Adobe Premiere Pro CC Crashes On Startup
Hi Im Bushar And Im Having Troubles with Adobe Premiere pro i recently got it b ut when ever i try to boot it up windows tells me that it stopped responding here are the crash details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.0.0.169
Application Timestamp: 536f4f89
Fault Module Name: ImageRenderer.dll
Fault Module Version: 8.0.0.169
Fault Module Timestamp: 536f2c18
Exception Code: c000001d
Exception Offset: 00000000001f5382
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0b2d
Additional Information 2: 0b2df4702c3fc6489bf922fb8e966350
Additional Information 3: fa9f
Additional Information 4: fa9f59f642d335ee71c6667e52000d39
I use windows 7 processor: Intel(R) Core(TM) i5-4670 cp @3.40 GHz Ram: 8 Gb of RAM 64bit Using The onboard Intel Graphics Card>ImageRenderer.dll
That would seem to indicate a problem with your graphic adapter
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2 -
Adobe Premiere Pro CC Crashes on Launch
I have been a Creative Cloud subscriber since July 2012. I have been using Premiere Pro CS6 since I subscribed. Today I tried downloading the recent Premiere Pro CC. Unfortunately, after numerous attempts on my part, it continues to crash on startup. Here is what I have tried so far after researching the issue online and on your support page:
I found the most recent Premiere Pro update and installed that.
I tried updating my NVIDIA graphics card.
I tried disabling my NVIDIA graphics card.
I tried uninstalling Adobe Premiere CC and reinstalling.
I tried logging out of Creative Cloud and re signed in.
I continue to have the same problem with crashing. Below is the error report I receive.
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 7.0.0.342
Application Timestamp: 5176598d
Fault Module Name:
StackHash_1dc2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: eae3
Additional Information 4:
eae36a4b5ffb27c9d33117f4125a75c2
Thank you,
Tim Clott
[email protected] (Also my Creative Cloud ID)Thank you for your response. I tried what you suggested below (Compatibility Mode Change), and it still crashes as before. I also tried changing it to “Run As Administrator”, and I got the same results.
Tim Clott
(818) 501-7383
(818) 212-8580 (cell)
Partners 2 Media
[email protected]
www.partners2media.com -
Adobe Premiere Pro CC crash on startup
Hello i have a problem when i will open Adobe Premiere Pro CC it crash and i become this error
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.2.0.65
Application Timestamp: 5486db4a
Fault Module Name: ImageRenderer.dll
Fault Module Version: 8.2.0.65
Fault Module Timestamp: 5486b5ee
Exception Offset: 00000000001f5342
Exception Code: c000001d
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1031
Additional Information 1: 0b2d
Additional Information 2: 0b2df4702c3fc6489bf922fb8e966350
Additional Information 3: 3e3d
Additional Information 4: 3e3dc964c555afa850b3ab3b520ac7e3
Problem Event Name:
APPCRASH
Application Name:
Adobe QT32 Server.exe
Application Version:
8.2.0.65
Application Timestamp:
5486d9b1
Fault Module Name:
ImageRenderer.dll
Fault Module Version:
8.2.0.65
Fault Module Timestamp:
5486b0a8
Exception Offset:
c000001d
Exception Code:
001e5343
OS Version:
6.1.7600.2.0.0.768.3
Locale ID:
1031
Additional Information 1:
0a9e
Additional Information 2:
0a9e372d3b4ad19135b953a78882e789
Additional Information 3:
0a9e
Additional Information 4:
0a9e372d3b4ad19135b953a78882e789
i have reinstalling premiere i have disabled my hd graphics 4600 and no effect i hope anyone can help meHi,
Usually this error report occurs if you don't have Service Pack 1 installed. Install SP1 and see if it is resolved.
Thanks,
Rameez -
Adobe Premiere Pro CS4 crash on start up.
Plz Tell me how to solve this???
I have a video presentation after 2 days plz plz plz help!!!!!
I get Crash Report on Every StartUp of Adobe Premiere Pro CS4:::
<?xml version="1.0"?>
<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Premiere Pro CS4" applicationVersion="4. 0. 0. 0" build="unknown">
<time year="2009" month="5" day="10" hour="16" minute="33" second="54"/>
<user guid="88b4bc75-7d09-4200-ba8c-5c7ed836884d"/>
<system platform="windows" osversion="5.1.2600 SP 3.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="2046" machine="Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz" model="x86 Family 6 Model 23 Stepping 6" cpuCount="2" cpuFreq="2999 MHz" busFreq="" locale="English (United States)"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x1c356c3b">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x1c356c3b" symbolname="unknown"/>
<stackStatement index="1" address="0x1c357738" symbolname="unknown"/>
<stackStatement index="2" address="0x1c33ec0d" symbolname="Vindaloo::VCustomData::operator="/>
<stackStatement index="3" address="0x1c35a7b3" symbolname="unknown"/>
<stackStatement index="4" address="0x0ebef808" symbolname="unknown"/>
<stackStatement index="5" address="0x1c359350" symbolname="unknown"/>
<stackStatement index="6" address="0xf0680c24" symbolname="unknown"/>
<stackStatement index="7" address="0x00610063" symbolname="dvacore::filesupport::OPlatformByteStream::OPlatformByteStream"/>
</thread>
</backtrace>
<registerSet>
<register name="EAX" value="0x00000000"/>
<register name="EBX" value="0x00000000"/>
<register name="ECX" value="0x00000000"/>
<register name="EDX" value="0x1c331890"/>
<register name="ESI" value="0x048c61c0"/>
<register name="EDI" value="0x00000002"/>
<register name="ESP" value="0x00690074"/>
<register name="EBP" value="0x0000035c"/>
<register name="EIP" value="0x00000024"/>
<register name="EFL" value="0x00210246"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x00400000" end="0x004fa000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe"/>
<binaryImage start="0x7c900000" end="0x7c9b2000" type="__TEXT" path="C:\WINDOWS\system32\ntdll.dll"/>
<binaryImage start="0x7c800000" end="0x7c8f6000" type="__TEXT" path="C:\WINDOWS\system32\kernel32.dll"/>
<binaryImage start="0x10000000" end="0x10010000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\CrashReporter.dll"/>
<binaryImage start="0x59a60000" end="0x59b01000" type="__TEXT" path="C:\WINDOWS\system32\dbghelp.dll"/>
<binaryImage start="0x77c10000" end="0x77c68000" type="__TEXT" path="C:\WINDOWS\system32\msvcrt.dll"/>
<binaryImage start="0x77c00000" end="0x77c08000" type="__TEXT" path="C:\WINDOWS\system32\version.dll"/>
<binaryImage start="0x77dd0000" end="0x77e6b000" type="__TEXT" path="C:\WINDOWS\system32\advapi32.dll"/>
<binaryImage start="0x77e70000" end="0x77f02000" type="__TEXT" path="C:\WINDOWS\system32\rpcrt4.dll"/>
<binaryImage start="0x77fe0000" end="0x77ff1000" type="__TEXT" path="C:\WINDOWS\system32\secur32.dll"/>
<binaryImage start="0x00350000" end="0x0035f000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\LogUtils.dll"/>
<binaryImage start="0x7c9c0000" end="0x7d1d7000" type="__TEXT" path="C:\WINDOWS\system32\shell32.dll"/>
<binaryImage start="0x77f10000" end="0x77f59000" type="__TEXT" path="C:\WINDOWS\system32\gdi32.dll"/>
<binaryImage start="0x7e410000" end="0x7e4a1000" type="__TEXT" path="C:\WINDOWS\system32\user32.dll"/>
<binaryImage start="0x77f60000" end="0x77fd6000" type="__TEXT" path="C:\WINDOWS\system32\shlwapi.dll"/>
<binaryImage start="0x774e0000" end="0x7761d000" type="__TEXT" path="C:\WINDOWS\system32\ole32.dll"/>
<binaryImage start="0x78130000" end="0x781cb000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762 _x-ww_6b128700\msvcr80.dll"/>
<binaryImage start="0x7c420000" end="0x7c4a7000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762 _x-ww_6b128700\msvcp80.dll"/>
<binaryImage start="0x00370000" end="0x003f9000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\ASLFoundation.dll"/>
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<binaryImage start="0x1a440000" end="0x1a447000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Bevel_Edges.AEX"/>
<binaryImage start="0x1a460000" end="0x1a468000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Blend.AEX"/>
<binaryImage start="0x1a480000" end="0x1a489000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Block_Dissolve.AEX"/>
<binaryImage start="0x1a4a0000" end="0x1a4a8000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Broadcast_Colors.AEX"/>
<binaryImage start="0x1a4c0000" end="0x1a4c8000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Brush_Strokes.AEX"/>
<binaryImage start="0x1a4e0000" end="0x1a4e8000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Calculations.AEX"/>
<binaryImage start="0x1a500000" end="0x1a514000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\CellPattern.AEX"/>
<binaryImage start="0x1a530000" end="0x1a53a000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\ChangeToColor.AEX"/>
<binaryImage start="0x1a550000" end="0x1a55a000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Change_Color.AEX"/>
<binaryImage start="0x1a570000" end="0x1a579000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Channel_Blur.AEX"/>
<binaryImage start="0x1a590000" end="0x1a598000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Channel_Mixer.AEX"/>
<binaryImage start="0x1a5b0000" end="0x1a5b8000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Checkerboard.AEX"/>
<binaryImage start="0x1a5d0000" end="0x1a5fc000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\CineonEffect.AEX"/>
<binaryImage start="0x1a610000" end="0x1a618000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Circle.AEX"/>
<binaryImage start="0x1a630000" end="0x1a63d000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\ColorsQuad.AEX"/>
<binaryImage start="0x1a650000" end="0x1a65f000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Color_Balance_2.AEX"/>
<binaryImage start="0x1a670000" end="0x1a678000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Color_Emboss.AEX"/>
<binaryImage start="0x1a690000" end="0x1a698000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Color_HLS.AEX"/>
<binaryImage start="0x1a6b0000" end="0x1a6b8000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Color_Key.AEX"/>
<binaryImage start="0x1a6d0000" end="0x1a6d8000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Compound_Arith.AEX"/>
<binaryImage start="0x1a6f0000" end="0x1a6fa000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Compound_Blur.AEX"/>
<binaryImage start="0x1a710000" end="0x1a71c000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Corner_Pin.AEX"/>
<binaryImage start="0x1a730000" end="0x1a738000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Difference.AEX"/>
<binaryImage start="0x1a750000" end="0x1a759000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\DirectionalBlur.AEX"/>
<binaryImage start="0x1a770000" end="0x1a779000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Drop_Shadow.AEX"/>
<binaryImage start="0x1a790000" end="0x1a824000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Dust.AEX"/>
<binaryImage start="0x1a840000" end="0x1a848000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Echo.AEX"/>
<binaryImage start="0x1a860000" end="0x1a868000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Emboss.AEX"/>
<binaryImage start="0x1a880000" end="0x1a887000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Equalize.AEX"/>
<binaryImage start="0x1a8a0000" end="0x1a8a8000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\EyedropperFill.AEX"/>
<binaryImage start="0x1a8c0000" end="0x1a8c8000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Find_Edges.AEX"/>
<binaryImage start="0x1a8e0000" end="0x1aa42000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\GPUPageCurl.aex"/>
<binaryImage start="0x1aa60000" end="0x1abc1000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\GPURefract.aex"/>
<binaryImage start="0x1abe0000" end="0x1ad42000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\GPURipple.aex"/>
<binaryImage start="0x1ad60000" end="0x1ad6a000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Gradient_Wipe.AEX"/>
<binaryImage start="0x1ad80000" end="0x1ad89000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Grid.AEX"/>
<binaryImage start="0x1ada0000" end="0x1adaa000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Invert.AEX"/>
<binaryImage start="0x1adc0000" end="0x1adc8000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Leave_Color.AEX"/>
<binaryImage start="0x1ade0000" end="0x1adf0000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Lens_Flare.AEX"/>
<binaryImage start="0x1ae00000" end="0x1ae46000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\EMUL.dll"/>
<binaryImage start="0x71b20000" end="0x71b32000" type="__TEXT" path="C:\WINDOWS\system32\mpr.dll"/>
<binaryImage start="0x1ae60000" end="0x1ae66000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\ALOG.dll"/>
<binaryImage start="0x1ae80000" end="0x1ae8b000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Lightning.AEX"/>
<binaryImage start="0x1aea0000" end="0x1aea8000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Linear_Wipe.AEX"/>
<binaryImage start="0x1aec0000" end="0x1aeca000" type="__TEXT" path="D:\Adobe CS4\Adobe Premiere Pro CS4\Plug-ins\Common\Magnify.AEX"/>
<binaryImage start="0x1aee0000" end="0x1aeef000" type="__TEXT" path="D:\Adobe CS4\Adobe Premierim having the same problem... it use to crash when it got to the solidcomposite.aex and i have uninstalled and re-installed everything i ran the clean script thing and now i have installed the 4.0.1 update and now it crashes on "loading windows media" any ideas.... could it be a lost codec or something?
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Error Adobe Premiere Pro CC crashing on start up
Process: Adobe Premiere Pro CC [319]
Path: /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier: com.adobe.AdobePremierePro
Version: 7.2.2 (7.2.2)
Code Type: X86-64 (Native)
Parent Process: launchd [131]
Date/Time: 2014-04-11 12:03:27.295 +1000
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: -10063 sec
Per-App Interval Since Last Report: 15 sec
Anonymous UUID: E320EB7C-1EA8-4D3F-A1F0-25AFBC01323C
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-0000000100003000 [ 12K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Application Specific Information:
objc[319]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.dvaworkspace.framework 0x00000001068e8535 dvaworkspace::workspace::Workspace::~Workspace() + 85
1 com.adobe.UIFramework.framework 0x000000010488608f UIF::WorkspaceImpl::~WorkspaceImpl() + 15
2 com.adobe.UIFramework.framework 0x0000000104880746 UIF::Workspace::~Workspace() + 38
3 libsystem_c.dylib 0x00007fff8e7357c8 __cxa_finalize + 274
4 libsystem_c.dylib 0x00007fff8e735652 exit + 18
5 com.adobe.AdobePremierePro 0x00000001000016ab start + 59
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 928
thread_create: 2
thread_set_state: 0
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 16 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: APPLE SSD TS256C, 251 GB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd130000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd132000 / 6
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
crash on launch
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question
And, some Mac notes
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html -
Adobe Premiere Pro CS4 crashes on load with project
When I try to load my CS4 projects the application crashes with the error:
"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
I have my hard drive partitioned: C drive for my OS; D drive for my data; and I also have an external hard drive which is H. I installed Adobe Premiere on my D drive and saved all the my project files and data on my external drive H. A couple weeks ago I got a virus and I wiped out my C drive. So, I reinstalled Windows XP. After reinstalling XP and getting my machine back up and running I removed Premiere Pro CS4 from my D drive and installed it on my C:drive. I connected my external drive to my computer and Windows assigned the drive letter F to my external. I launched my project file and it said it could not find my data and it crashed with the above message. I opened my project file in a text editor and I saw that file path was H:\... for all my data so I reassigned the drive back to H hoping that was the reason for the crash. Much to my chagrin it was not as I try opening the project file now and it finds all the files but it still crashes. I'm all out of ideas at this point. Is there a log file that I can look at to try to troubleshoot this any further? Has anyone seen this happen before? Should I reinstall Adobe Premiere Pro? I am under a time crunch here as I need to open this project and make some edits.
Any help is greatly appreciated!
Thanks.
-JeffJeff,
The Page File is MS Windows' "virtual memory." It gets activity, when physical RAM is not available. Especially with video editing, this happens a lot. It can be set via Control>Panel>System. Windows can either dynamically create and size the file, as is necessary, or it can be set to provide the necessary size statically - always the same, and is *usually* set to ~ 2.5x the physical RAM.
With one physical HDD, that is partitioned, you have about 4-5 operations going on at the same time, and your I/O system is basically telling the heads of your HDD to be in different places/platters at this same time. Unfortunately, this is impossible, and one gets system hangs, sluggish performance, crashes or worse.
There are several good threads on suggested HDD setups for NLE work on this forum. I'd step back a level, so you get all Premiere forums, and search for some of these articles. There are a lot of worthwhile suggestions for number, type, connection and configuration of HDD's.
Good luck,
Hunt
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